Category: News

Police and Crime Commissioner Lisa Townsend

Surrey Police among quickest to answer 999 calls but still room for improvement says Commissioner

Posted on | by Surrey PCC

Surrey Police is among the fastest forces in the country in answering emergency calls to the public but there is still room for improvement to reach the national target.

That’s the verdict of the county’s Police and Crime Commissioner Lisa Townsend after a league table detailing how long it takes forces to answer 999 calls was published for the first time ever today.

Data released by the Home Office on all forces in the UK shows that between 1 November 2021 to 30 April 2022, Surrey Police were one of the top ten performing forces with 82% of 999 calls answered within 10 seconds.

The national average was 71% and only one force managed to reach the target of answering over 90% of calls within 10 seconds.

The data will now be published regularly as part of a drive to increase transparency and improve processes and the service to the public.

Commissioner Lisa Townsend said: “I have joined a number of shifts in our contact centre since becoming Commissioner and have seen first-hand the crucial role our staff do 24/7 being that first point of contact for our communities.

“We often talk about the policing frontline and the incredible job these staff do is at the absolute heart of that. A 999 call can be a matter of life or death so the demand on them is huge in a really high-pressure environment.

“I know the challenges the Covid-19 pandemic presented for policing were particularly acute for our contact centre staff so I want to thank them all on behalf of Surrey residents.

“The public quite rightly expect the police to respond to 999 calls quickly and effectively, so I am pleased to see that the data released today shows Surrey Police are among the fastest compared to other forces.

“But there is still work to do to reach the national target of 90% of emergency calls answered within 10 seconds. Together with how the Force is performing in answering our non-emergency 101 number, this is something I will be paying close attention to and holding the Chief Constable to account on going forward.”

Local student leads rebrand of Commissioner’s office as team boost engagement with Surrey residents

Posted on | by Surrey PCC

A graphic design student at the University of Creative Arts in Farnham has led the design of a brand-new look for the Office of the Police and Crime Commissioner as part of a commitment to expand engagement with communities across Surrey.

22-year old Jack Dunlop from Camberley was chosen to develop his branding concept after taking part in a competition run as part of the Deputy Commissioner Ellie Vesey-Thompson’s focus on increasing the opportunities available to children and young people in the county.

During a week-long placement with Akiko Design in Bramley, Jack received expert guidance to bring his vision to life, taking part in project meetings and receiving an iPad Pro and Apple pencil to aid in his future designs.

Over the week he developed valuable skills and an increased confidence to guide and exchange ideas with clients and to progress his design in a limited time.

Jack said: “I love making things visually appealing and always have ideas when I’m out and about for how I can improve the way that shops and other visual communication around me look.

“During my time with Akiko I worked closely with the designers and Commissioner’s team meaning I learned lots about how an original idea is developed through different versions, and about things I didn’t know before such as the different pantone colours to use.

“I got a lot more confident using different tools and joined in the discussions about the wider project, which was really interesting.

“In my last project at university we looked at branding, so it was really rewarding to be able to create real life branding and see that through the whole process. I’m going to be looking for a job in design after my degree so am excited that I’ll be able to talk lots about this experience.”

The brand is unveiled as the Commissioner and Deputy Commissioner designate a new pot of funding for community organisations aimed at the safety of children and young people over the next three years.

The specific allocation of a Children and Young People’s Fund follows a £100,000 project with Catch22 to reduce the criminal exploitation of young people established in January, and longer term investments by the Commissioner and Deputy Commissioner to increase the support available to children and young people at risk of, or affected by sexual violence.

Deputy Police and Crime Commissioner Ellie Vesey-Thompson said: “It was brilliant to work with Jack and to see him grow in confidence throughout the week with the design agency.

“I am really excited to be able to launch our new branding look based on Jack’s concept and am so pleased that this experience will give him a big boost when he finishes his studies and applies for his dream job.

“We had a number of brilliant entries to our competition from young people all over the county, and we were really impressed by Jack’s submission and the thought he put in to developing his initial concept.

“Including a young person in this process was key for me from the beginning as we extend our reach to children and young people whose voices are important in policing Surrey.

“We’re listening to all residents who say they want us to engage better and more widely and the rebrand is one piece of the work that we are actively progressing to make the Commissioner, myself and the whole office more accessible, including more opportunities to provide feedback and have a say in the performance of Surrey Police.”

Carrie Crosland, Account Manager at Akiko Design said: “It was an absolute pleasure to welcome Jack to our office and to have supported his journey into design.

“We were really impressed with the way in which he worked hard to develop his ideas into a brand package that he should be very proud of and we are pleased that this project reflects the really strong connection that Akiko has with local places, businesses and organisations in Surrey.”

The launch of the new brand will be accompanied by a new and more accessible website designed by Akiko later this year. It follows the introduction of monthly public surgery meetings with Commissioner Lisa Townsend and a new live format of Public Performance and Accountability meetings with Surrey Police that enhances the voice of local residents.

You can find out more about the Commissioner’s priorities for Surrey Police by reading the Police and Crime Plan for 2021-25 or learn more about how the Commissioner monitors the performance of the Force on our Performance and Accountability page.

Policing levels sustained across Surrey after Commissioner’s council tax proposal agreed

Posted on | by Surrey PCC

Policing levels across Surrey will be sustained over the coming year after Police and Crime Commissioner Lisa Townsend’s proposed council tax precept rise was agreed earlier today.

The Commissioner’s suggested 3.5% increase for the policing element of the council tax will go ahead after a unanimous vote from the county’s Police and Crime Panel during a meeting at County Hall in Reigate this morning.

One of the PCC’s key responsibilities is to set the overall budget for Surrey Police including determining the level of council tax raised for policing in the county, known as the precept, which funds the Force together with a grant from central government.

The PCC said while policing is facing a significant rise in costs, the precept increase will mean Surrey Police is able to maintain policing levels across the county over the next year.

The policing element of an average Band D Council Tax bill will now be set at £295.57 – an increase of £10 a year or 83p a week. It equates to around a 3.5% increase across all council tax bands.

The PCC’s office carried out a public consultation throughout December and early January in which around 2,700 respondents answered a survey with their views. Residents were given three options – whether they would be prepared to pay the suggested 83p extra a month on their council tax bill – or a higher or lower figure.

Around 60% of respondents said they would support the 83p increase or a higher rise. Just under 40% voted for a lower figure.

Combined with Surrey Police’s share of extra officers from the government’s uplift programme, last year’s increase in the policing element of the council tax meant the Force was able to add 150 officers and operational staff to their ranks. In 2022/23, the government’s uplift programme will mean the Force can recruit around 98 more police officers.

PCC Lisa Townsend said: “The public have told me loud and clear that they want to see more police officers in our communities tackling those issues that matter most to them.

“This increase will mean Surrey Police are able to sustain their current policing levels and give the right support to those extra officers we are bringing in as part of the government’s uplift programme.

“It is always difficult to ask the public for more money, especially in the current financial climate with the cost of living increasing for us all so I haven’t taken this decision lightly.

“But I wanted to ensure we didn’t take a backwards step in the service we provide to our residents and risk the hard work that has gone into increasing police numbers in recent years being undone.

“I launched my Police and Crime Plan in December which was firmly based on the priorities that residents told me they felt were the most important such as the safety of our local roads, tackling anti-social behaviour, combatting drugs and ensuring the safety of women and girls in our communities.

“In order to deliver on those priorities and maintain that vital role in keeping our communities safe during these difficult times, I believe we must ensure we have the right resources in place. The budget for my office was also discussed at the meeting and the panel did recommend that I review it but I am pleased that the precept was unanimously approved.

“I would like to thank everyone who took the time to fill in our survey and give us their views – we received nearly 1,500 comments from people with a range of opinions on policing in this county.

“I am determined during my time as Commissioner to provide the Surrey public with the best service we can and to support our policing teams across the county in the brilliant job they do protecting our residents.”

Commissioner says improvements must be made in number of burglaries solved

Posted on | by Surrey PCC

The Police and Crime Commissioner Lisa Townsend has said improvements must be made in the number of burglaries that are solved in the county after figures revealed that Surrey’s rate had fallen to 3.5%.

Statistics show that nationally that solve rates for domestic burglary have gone down to around 5% over the last year.

The Commissioner said that while the number of burglaries in Surrey has fallen dramatically during the Covid-19 pandemic – the solve rate is an area that needs urgent attention.

The Commissioner said: “Burglary is a deeply invasive and upsetting crime that can leave victims feeling vulnerable in their own homes.

“The current solve rate of 3.5% in Surrey is not acceptable and there is much hard work to do to improve those figures.

“A key part of my role is to hold the Chief Constable to account and I raised this issue in my live performance meeting with him earlier this week. He accepts that improvements are needed and it is an area that I will ensure we keep a real focus on going forward.

“There are a number of reasons behind these figures and this is a national trend. We know that changes in evidence and more investigations requiring digital expertise are providing challenges for policing. I am committed to making sure my office gives any support we can to Surrey Police to make progress in this area.

“A key priority in my Police and Crime Plan is to work with our communities so that they feel safe and there is more we can do to raise awareness of some of simple measures residents can take to prevent themselves from becoming a victim.

“During the first year of the Covid-19 pandemic burglary rates in the county fell by 35%. Whilst that is really encouraging, we know that we must improve in the number of those crimes that are solved so we can reassure the public those responsible for committing burglary in Surrey will be pursued and brought to justice.”

logo of the Office of the Police and Crime Commissioner for Surrey

New-look public performance meeting will focus on CCTV and violence against women and girls

Posted on | by Surrey PCC

CCTV and violence against women and girls will be on the agenda as the Police and Commissioner for Surrey Lisa Townsend presents a new format of her Public Performance and Accountability meetings next week

As part of the Commissioner’s commitment to increasing engagement with Surrey residents, the new-look meeting will be streamed using Facebook Live from 10:30am on Monday (31 January).

You can watch the meeting live here.

The meeting is one of the key ways the Commissioner holds the Chief Constable Gavin Stephens to account on behalf of the public and she will be inviting feedback from residents on questions they would like answered on topics covered in future meetings.

The Chief Constable will give an update on the latest Public Performance Report which can be read here and will also face questions on key focus areas including the budgetary pressures facing the Surrey Police ahead of the start of a new financial year in April.

Commissioner Lisa Townsend said: “When I took office in May I promised to keep residents’ views at the heart of my plans for Surrey.

“Monitoring the performance of Surrey Police and holding the Chief Constable accountable is central to my role, and it is important to me that members of the public can get involved in that process to help my office and the Force to deliver the best possible service together.

“I especially encourage anyone with a question or topic they’d like to know more about to get in touch. We want to hear your views and will be dedicating a new space in every meeting to address the feedback we receive.”

Haven’t got time to watch the meeting on the day? The video of the meeting will be available afterwards on the Commissioner’s online channels including Facebook, Twitter, LinkedIn and Nextdoor, and on our Performance page.

Police and Crime Commissioner Lisa Townsend at a Zonta women's rights march

Commissioner hails policing framework to respond to violence against women and girls

Posted on | by Surrey PCC

The publication of a plan to improve policing’s response to violence against women and girls (VAWG) has been hailed as a big step forward by Surrey’s Police and Crime Commissioner Lisa Townsend.

The National Police Chiefs’ Council and College of Policing has today launched a framework which sets out action required from every police force designed to make all women and girls safer.

It includes police forces working together to challenge sexism and misogyny, building women and girls’ trust and confidence in police culture, standards and approach to VAWG and strengthening a ‘call it out’ culture.

The framework also sets out plans for every police force to expand and enhance their processes for listening to women and girls and for increased action against violent men.

It can be found in full here: VAWG Framework

Police and Crime Commissioner Lisa Townsend said: “I welcome the today’s timely publication of the VAWG framework which I hope represents a big step forward in how police forces address this vital issue.

“Preventing VAWG is one of the key priorities in my Police and Crime Plan which launched this week and I am determined to do everything I can to make sure women and girls in Surrey can feel safe and be safe in our public and private spaces.

“Whilst policing has made strides in recent years, it is clear forces must focus on rebuilding trust and confidence within our communities following recent events.

“That can only be done by tangible action to address the concerns of women and girls and we are at a crucial juncture, so I am pleased to see the range of improvements set out in the framework today.

“As PCCs, we must have a voice and help drive change too so I’m equally pleased to see that the Association of Police and Crime Commissioners is working on its own action plan which I am fully committed to supporting when it is published next year.

“In policing, we must work with the wider criminal justice system to improve both charge and conviction rates and the experience for victims while making sure they are fully supported in their recovery. Equally we must pursue offenders and bring them to justice while supporting projects that can help challenge and change perpetrators’ behaviour.

“We owe it to every woman and girl to make sure we seize this opportunity to build on the work already in place and help shape how policing can play its part in tackling this scourge in our society.”

Council Tax 2022/23 – Commissioner seeks views of residents on police funding in Surrey

Posted on | by Surrey PCC

The Police and Crime Commissioner Lisa Townsend is asking the public whether they would be prepared to pay a little extra to support police teams in Surrey over the coming year.

Residents are being urged to fill in a brief survey and share their views on whether they would support a small rise in council tax so that policing levels can be sustained in communities across the county.

The Commissioner said that like all public services, policing is facing a significant rise in costs in the current financial climate and in order to maintain the current position, an increase of some kind will likely be necessary.

The public are being invited to have their say on whether they would agree to pay an extra 83p a month on an average council tax bill.

The short online survey can be filled in here: https://www.smartsurvey.co.uk/s/YYOV80/

One of the PCC’s key responsibilities is to set the overall budget for Surrey Police including determining the level of council tax raised for policing in the county, known as the precept, which funds the Force together with a grant from central government.

The Home Office have given PCCs across the country the flexibility to increase the policing element of a Band D Council Tax bill by £10 a year or an extra 83p a month – the equivalent of around 3.5% across all bands.

The Commissioner is asking the public to fill in her survey to let her know whether they would be prepared to pay the extra 83p – or a higher or lower figure.

Combined with Surrey Police’s share of extra officers from the government’s uplift programme, last year’s increase in the policing element of the council tax meant the Force was able to add 150 officers and operational staff to their ranks.

The increase also helped retain vital operational support staff, such as forensic staff, 999 call handlers and specialist digital investigators, helped fight online fraud and ensuring better crime prevention. In 2022/23, Surrey Police’s share of the uplift programme will mean they can recruit around 70 more police officers.

Earlier this week, the Commissioner launched her Police and Crime Plan for the county which set out the key priorities the public have told her they want Surrey Police to focus on in the next three years.

PCC Lisa Townsend said: “My Police and Crime Plan places a real focus on making sure we not only keep our communities safe but that those that live in them feel safe too.

“I am determined during my time as Commissioner to provide the Surrey public with the very best value for money for their policing service and to put as many officers and staff as possible into our police teams to ensure we protect our residents.

“But in order to achieve that, I must ensure the Chief Constable has the right resources at his disposal.

“The public have told me they want to see more police on their streets and Surrey Police has made real strides in recent years to bolster the ranks of officers and staff by around 300 with more to come this year. Since I took office I have seen first-hand what a vital role they have played in our communities in really difficult circumstances.

“But all public services are facing a tough future with rising costs and we are not immune in policing. I don’t want to see the hard work that has gone into providing a much needed boost to our policing numbers being undone and that is why I am asking the Surrey public for their support during these challenging times.

“But I really want to know what they think so I would ask everyone to take a minute to fill out our brief survey and give me their views.”

The consultation will close at 9.00am on Tuesday 4 January 2022. For more information – visit https://www.surrey-pcc.gov.uk/council-tax-2022-23/

Cover of the Police and Crime Plan 2021-25

“The safety of our communities must remain at the heart of policing in Surrey” – Commissioner Lisa Townsend unveils her Police and Crime Plan

Posted on | by Surrey PCC

The Police and Crime Commissioner Lisa Townsend has pledged to keep the safety of communities at the heart of policing in Surrey as she today unveiled her first Police and Crime Plan.

The Plan, which is published today, is designed to set out the strategic direction for Surrey Police and those key areas the Commissioner believes the Force needs to focus on for the next three years.

The Commissioner has set out key five priorities which the Surrey public have told her are the most important to them:

  • Reducing violence against women and girls in Surrey
  • Protecting people from harm in Surrey
  • Working with Surrey communities so that they feel safe
  • Strengthening relationships between Surrey Police and Surrey residents
  • Ensuring safer Surrey roads

Read the Plan here.

The Plan will run during the Commissioner’s current term of office until 2025 and provides the basis for how she holds the Chief Constable to account.

As part of the development of the plan, the widest consultation process ever carried out by the PCC’s office took place over recent months.

Deputy Commissioner Ellie Vesey-Thompson led consultation events with a number of key groups such as MPs, councillors, victim and survivor groups, young people, professionals in crime reduction and safety, rural crime groups and those representing Surrey’s diverse communities.

In addition, nearly 2,600 Surrey residents took part in a county-wide survey to have their say on what they would like to see in the plan.

Police and Crime Commissioner Lisa Townsend said: “It is really important to me that my plan reflects the views of Surrey residents and that their priorities are my priorities.

“Earlier this year we undertook a huge consultation exercise to get a broad range of views from both the public and those key partners we work with on what they would like to see from their police service.

“It is clear that there are issues that consistently cause concern such as speeding, anti-social behaviour, drugs and the safety of women and girls in our communities.

“I want to thank everyone who took part in our consultation process – your contribution has been invaluable in drawing this plan together.

“We’ve listened and this plan is very much based on the conversations we’ve had and the comments we’ve received on what is most important to people where they live and work.

“It is vital we strive to provide that visible police presence the public want in their communities, tackle those crimes and issues that affect our local communities and support victims and the most vulnerable in our society.

“The last 18 months have been particularly difficult for everyone and it will take time to recover from the lasting effects of the Covid-19 pandemic. That is why I believe it is more important than ever that we strengthen those relationships between our police teams and local communities and ensure we put their safety at the very heart of our plans.

“In order to achieve that and deliver on the priorities set out in my plan – I need to ensure that the Chief Constable has the right resources and that our policing teams are given the necessary support.

“In the coming days I will be consulting with the public again on my plans for this year’s council tax precept and asking for their support in these challenging times.

“Surrey is a fantastic place to live and work and I am committed to using this plan and working with the Chief Constable to continue providing the best policing service we can for our residents.”

hands holding each other

Commissioner welcomes major step towards new Victims’ Law

Posted on | by Surrey PCC

Police and Crime Commissioner for Surrey Lisa Townsend has welcomed the launch of a consultation on a brand-new law that will enhance the support for victims in England and Wales.

Plans for the first-ever Victims’ Law aim to improve engagement with victims of crime during the criminal justice process and include new requirements to hold agencies such as the police, Crown Prosecution Service and the courts to greater account. The consultation will also ask whether to increase the role of Police and Crime Commissioners as part of providing better oversight across the criminal justice system.

The Law will amplify the voices of communities and victims of crime, including a more explicit requirement for prosecutors to meet and understand the impact of a case on the victims before making charges against offenders. The burden of crime will be focused on offenders, including an increase to the amount that they are required to pay back to the community.

The Ministry of Justice also confirmed it will go further to specifically protect the victims of sexual offences and modern slavery from re-experiencing trauma, by speeding up the national roll out of pre-recorded evidence in courts.

It follows the publication of the Government’s Rape Review earlier this year, that called for better recognition of the impact of the criminal justice system on victims.

The Government has today published the first national criminal justice system and adult rape scorecards, accompanied by a report on the progress made since the Review was published. The publication of scorecards was one of the actions included in the Review, with a focus on the whole of criminal justice system working to increase the number of rape cases reaching court and to improve support for victims.

Surrey has the lowest level of recorded cases of rape per 1000 people. Surrey Police have taken the recommendations of the Review seriously, including developing a rape improvement plan and rape improvement group, new perpetrator programme and case progression clinics.

Police and Crime Commissioner Lisa Townsend said: “I greatly welcome the proposals outlined today to improve the support that is offered to victims. Every individual affected by a crime deserves our absolute attention across the whole system to ensure they are fully heard and included in achieving justice. It is important this includes progress towards protecting more victims from further harm as a result of the impact of criminal processes such as facing an offender in court.

“I am pleased that the measures proposed will not only make the criminal justice system work harder to achieve better outcomes, but that it will keep a core focus on increasing the penalties for those who cause harm. As Police and Crime Commissioners we play a key role in improving the policing response as well as community support for victims. I am committed to championing the rights of victims in Surrey, and embrace every opportunity for my office, Surrey Police and partners to enhance the service we provide.”

Rachel Roberts, Department Head of the Surrey Police Victim and Witness Care Unit said: “Victim participation and victim support is essential to the delivery of criminal justice. Surrey Police welcome the implementation of a Victims Law to ensure a future where victims’ rights are a key part of how we deliver overall justice and victim treatment is of utmost priority.

“This welcome piece of legislation we hope will transform victims’ experiences of the criminal justice system, ensuring that all victims have an active role in the process, have the right to be informed, supported, feel valued and able to make informed decisions. A Victims Law is an opportunity to ensure that all victim entitlements are delivered and those agencies who are responsible for doing this can be held to account.”

The Surrey Police Victim and Witness Care Unit is funded by the Office of the Police and Crime Commissioner to provide help victims of crime cope and, as far as possible, recover from their experiences.

Victims are supported to identify sources of help for their unique situation and to develop tailored care plans that last as long as they need them – from reporting a crime, through to court and beyond. Since the start of this year, the Unit has had contact with over 40,000 individuals, providing more than 900 individuals with ongoing support.

You can contact the Victim and Witness Care Unit on 01483 639949, or for more information visit: https://victimandwitnesscare.org.uk

Teenager shoes

Police and Crime Commissioner teams up with Catch22 to prevent child exploitation in Surrey

Posted on | by Surrey PCC

The Police and Crime Commissioner’s Office for Surrey has awarded £100,000 to charity Catch22 to launch a new service for young people at risk of or affected by criminal exploitation in Surrey.

Examples of criminal exploitation include the use of children by ‘county lines’ networks, leading individuals into a cycle of offending that can include homelessness, substance misuse and ill mental health.

The Commissioner’s Community Safety Fund will enable the new development of Catch22’s successful ‘Music To My Ears’ service, using music, film and photography as a way to engage and work with individuals for their safer future.

The service has been commissioned by Guildford and Waverley Clinical Commissioning Group since 2016 focusing on mental health and substance misuse. In this time, the service has supported more than 400 young people and children to improve their wellbeing and reduce their contact with the Criminal Justice System. Over 70% of young people engaged said it helped them to improve their mental health, build their self-esteem and look forward.

Launching in January, the new service will offer a combination of creative workshops and tailored one-to-one support from a named advisor to help individuals to address the root causes of their vulnerability. Focussing on early intervention that recognises the family, health and social factors that can lead to exploitation, the three-year project will increase the number of young people supported away from exploitation by 2025.

Working with the Surrey Safeguarding Children Partnership that includes the PCC’s Office, aims of the service delivered by Catch22 include entry or re-entry into education or training, improved access to physical and mental health care and reduced contact with the police and other agencies.

Deputy Police and Crime Commissioner Ellie Vesey-Thompson, who is leading the Office’s focus on children and young people, said: “Myself and the team are thrilled to be working with Catch22 to further enhance the support we offer for young people in Surrey to feel safe, and to be safe.

“Both the Commissioner and I are passionate about ensuring our Plan for Surrey enables a focus on the safety of young people, including recognising the enormous impact that exploitation can have on an individual’s future.

“I am pleased that the new service will build on such extensive work by Catch22 over the last five years, opening up routes for more young people to avoid or leave a situation in which they are being exploited.”

Emma Norman, Assistant Director for Catch22 in the South said: “We’ve seen the success of Music to My Ears again and again and I’m thrilled that commissioner Lisa Townsend recognises the impact of the team’s work on local young people at particular risk of exploitation.

“The last two years have presented a more urgent need for practical, creative interventions for young people. Poor school attendance and online risks have further aggravated much of the risk factors we were seeing pre-pandemic.

“Projects like this enable us to re-engage young people – by boosting their self-esteem and their confidence, young people are encouraged to express themselves and their experiences, all while supported by professionals in a one-to-one setting.

“The Catch22 team address the risk factors – be it the young person’s home, social or health factors – while unlocking the impressive talent we know young people have.”

In the year to February 2021, Surrey Police and partners identified 206 young people at risk of exploitation, of which 14% were already being exploited. It’s important to note that the majority of young people will grow up happy and healthy with no need for intervention from services including Surrey Police.

Signs that a young person might be at risk of exploitation include absence from education, going missing from home, becoming withdrawn or uninterested in usual activities, or new relationships with ‘friends’ who are older.

Anyone who is concerned about a young person or child is encouraged to contact the Surrey Children’s Single Point of Access on 0300 470 9100 (9am to 5pm Monday to Friday) or at cspa@surreycc.gov.uk. The service is available out of hours on 01483 517898.

You can contact Surrey Police using 101, Surrey Police social media pages or www.surrey.police.uk. Always dial 999 in an emergency.