Performance and Accountability

Your Commissioner monitors performance in all areas of Surrey Police’s work. This includes measuring progress against each of the priorities in the Police and Crime Plan, and scrutinising Force finances to maintain an efficient and effective service.

Use this page to learn more about how your Commissioner monitors Surrey Police performance and holds the Chief Constable to account.

Measuring Performance

Performance Meetings

Live meetings are held with the Chief Constable three times a year. They include an updated Performance Report and answer your questions on key themes.

Independent Custody Visiting

Independent Custody Visiting Volunteers (ICV’s) monitor the welfare and fair treatment of individuals in Surrey Police custody and take part in our Animal Welfare Scheme. 

HMICFRS responses

Your Commissioner responds to reports by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) and complaints data from the Independent Office for Police Conduct.

National Crime and Policing Measures

Learn more about Surrey Police’s response to the national policing priorities that include serious violence, neighbourhood and cyber crime.

Meetings and Agendas

See a list of all meetings including the Agenda and papers for Public Performance and Accountability Meetings and meetings of the Joint Audit Committee with Surrey Police.


Your Commissioner also monitors the response to complaints data, super-complaints and recommendations that follow complaints about policing in Surrey.

HMICFRS reports

Inspection reports on Surrey Police performance are also produced by His Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS).

The HMICFRS report on overall Force performance is referred to as the ‘PEEL report’ as it measures Police Effectiveness, Efficiency and Legitimacy.

Read the latest PEEL inspection report here (2021) or view the below graphics that provide an overview of this inspection:

PEEL inspection report

Read the latest HMICFRS report on Surrey Police custody conditions – February 2022 or read the Commissioner’s responses to reports by HMICFRS here.

Monitoring Surrey Police Finances

Surrey Police finances

Surrey Police Finances

The Commissioner is responsible for scrutinising Force finances, including how Surrey Police sets its budget, maximises value for money and reports financial performance. 

Council Tax

Council Tax

It is your Commissioner’s responsibility to set the level of council tax you pay towards policing each year, following your feedback on policing. 

Joint Audit Committee

Joint Audit Committee

The Joint Audit Committee provides the Commissioner and Surrey Police with independent and effective assurance about the adequacy of financial management and reporting.

Latest News

Commissioner welcomes government support for policing in tackling illegal climate protests

Police and Crime Commissioner Lisa Townsend sat at table at ten downing street with heads of policing, members of Government and the Prime Minister

Police and Crime Commissioner Lisa Townsend has welcomed the support for policing pledged by government in tackling activists whose climate protests caused widespread disruption on the M25.

Commissioner launches Animal Welfare Scheme at internationally renowned dog school

Police and Crime Commissioner Lisa Townsend with Surrey Police and Sussex Police dog school officers, Animal Welfare Scheme visitors and representatives from the Dogs Trust and RSPCA.

A new project dedicated to the welfare of police dogs in Surrey has been launched thanks to the Police and Crime Commissioner’s Office in partnership with the Dogs Trust and RSPCA.

Commissioner vows to tackle violence against women and girls on international day of action

Police and Crime Commissioner Lisa Townsend marches with ZONTA women's rights organisation

Commissioner Lisa Townsend affirmed her commitment to tackling violence against women and girls on International Day for the Elimination of Violence Against Women.