Performance and Accountability
Your Commissioner monitors performance in all areas of Surrey Police’s work. This includes measuring progress against each of the priorities in the Police and Crime Plan, and scrutinising areas including:
• Crime Levels and outcomes
• Response times
• Tackling organised criminal groups
• Public confidence in and satisfaction with the Police
• Call handling and other contact with the public
• Preparedness for emergencies
• Professional standards and complaints against the Police
Our dedicated Data Hub
Our dedicated Data Hub contains up to date information on the latest performance measures for Surrey Police, as well information on the budget and commissioning activities of our office, and your contact with the Commissioner.
You can use it to see how Surrey Police is responding to 101 and 999 calls, how the Force is progressing against each area of your Commissioner’s Police and Crime Plan or how we’re using our budget to support local services.
The Hub is updated monthly, meaning it acts as a live version of the information presented ahead of each Public Performance Meeting led by your Commissioner:
Performance Meetings
Live meetings are held with the Chief Constable three times a year. They include an updated Performance Report and answer your questions on key themes.
Independent Custody Visiting
Independent Custody Visiting Volunteers (ICV’s) monitor the welfare and fair treatment of individuals in Surrey Police custody and take part in our Animal Welfare Scheme.
HMICFRS responses
Your Commissioner responds to reports by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) and complaints data from the Independent Office for Police Conduct.
National Crime and Policing Measures
Learn more about Surrey Police’s response to the national policing priorities that include serious violence, neighbourhood and cyber crime.
Meetings and Agendas
See a list of all meetings including the Agenda and papers for Public Performance and Accountability Meetings and meetings of the Joint Audit Committee with Surrey Police.
Complaints
Your Commissioner also monitors the response to complaints data, super-complaints and recommendations that follow complaints about policing in Surrey.
HMICFRS reports
Inspection reports on Surrey Police performance are also produced by His Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS).
The HMICFRS report on overall Force performance is referred to as the ‘PEEL report’ as it measures Police Effectiveness, Efficiency and Legitimacy.
- Read the latest inspection report (2023-25) or see the outcomes in the table below
| Good | Adequate | Requires improvement | Inadequate |
| Preventing and deterring crime and ASB, and reducing vulnerability | Police powers and treating public fairly and respectfully | Crime data integrity | Responding to the public |
| Managing offenders and suspects | Investigating crime | Building, supporting, and protecting the workforce | |
| Protecting vulnerable people | |||
| Leadership and force management |
Monitoring Surrey Police Finances
Surrey Police finances
The Commissioner is responsible for scrutinising Force finances, including how Surrey Police sets its budget, maximises value for money and reports financial performance.
Council Tax
It is your Commissioner’s responsibility to set the level of council tax you pay towards policing each year, following your feedback on policing.
Joint Audit Committee
The Joint Audit Committee provides the Commissioner and Surrey Police with independent and effective assurance about the adequacy of financial management and reporting.
External Scrutiny Panels
External Panels made up of members of the public provide independent scrutiny of key areas of policing in Surrey.
They have access to data from Surrey Police in order to carry out random checks and advise the Force on ways to improve performance and trust in policing:
- Rape and Serious Sexual Offences No Further Action (NFA) Panels
- Custody Scrutiny Panel
- Stop and Search and Use of Force Scrutiny Panel
- The Ethics Committee
- Independent Advisory Group
- Hate Crime Scrutiny Panel
Please contact us for more information on any of the above panels.
You can see more information about Stop and Search and Use of Force on our Stop and Search and Use of Force page.
Latest News
Commissioner welcomes new report on Surrey Police and says the Force is making good progress on areas of concern
Commissioner Lisa Townsend has welcomed an inspection report for Surrey Police and says the Force is making good progress to address areas of concern.
Commissioner invites residents’ questions as ‘Policing your Community’ events continue
Residents are invited to have their say on policing in their local community during online ‘Policing your Community’ events this January
Commissioner unites partners with shared commitment to victims in Surrey
The Commissioner welcomed services from across the county to discuss the challenges and opportunities for boosting victim support in Surrey.