Your Commissioner closely monitors how complaints are handled by Surrey Police and receives regular updates on the Force’s performance.
It includes how many complaints are made against the Force or our Office, how quickly complaints are resolved and the results of random checks that help ensure that the service you receive is fair and effective.
We also employ a Complaint Review Manager who can provide an independent review of the outcome of some complaints processed by Surrey Police.
Learn more about the complaints process or use the boxes below to see more information about how we monitor complaints about Surrey Police or this office:
Data Hub
Visit our dedicated Data Hub to see more information relating to complaints about Surrey Police, how quickly complaint cases were resolved and information about Independent Complaint Reviews carried out by our Office.
The Data Hub also contains information about the Surrey Police workforce and the results of inspections carried out by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS).
Use the link below to learn more:
Quarterly updates
The Independent Office for Police Conduct (IOPC) publish regular updates about Surrey Police complaints data, as well as information about the Force’s performance against a number of measures.
They also compare the results for each Force area to their most similar force group, and with the overall result for all police forces in England and Wales.
View updates including the responses from our Office that outline what Surrey Police are doing to improve the service you receive:
Dip checks and Timeliness Reports
Our office carries out random dip-checks of cases handled by Surrey Police’s Professional Department (PSD).
Random checks are accompanied by regular meetings with PSD and are complemented by timeliness reports that review the status and length of time it takes the Force to resolve complaints.
These help to identify learning and ensure that the service provided by Surrey Police remains fair and effective:
Misconduct Hearings and Police Appeal Tribunals
A Misconduct or Gross Misconduct Hearing takes place when an investigation is carried out into any officer following an allegation of behaviour that falls below the standard expected of Surrey Police.
Learn more about Misconduct Hearings and Police Appeal Tribunals for Surrey Police officers and staff:
Complaints about the Commissioner or Chief Constable
Complaints about the Police and Crime Commissioner are handled by Surrey’s Police and Crime Panel.
Complaints about the Chief Constable or the Interim Deputy Police and Crime Commissioner are handled by our office in contact with the IOPC.
The details of complaints received by the Panel or our office can be viewed on our website:
Self-assessment of our performance
The effective management of complaints by Surrey Police is vital to improving the service you receive.
Under the Specified Information (Amendment) Order 2021 we are required to publish a self-assessment of our own performance in overseeing the management of complaints by Surrey Police and to update it regularly:
Your feedback
Your views are important to us. Please contact us with any questions or comments so that we can use them to improve the service you receive from Surrey Police.