Measuring performance

Dip Checks Summary Table

Our office carries out regularly random dip-checks of complaint outcomes provided by the Surrey Police Professional Standards Department (PSD) in order to identify learning and improve the service that every person who contacts the Force receives.

The below table shows the outcomes of random dip checks of Surrey Police complaint outcomes performed by our office between January 2023 and the end of May 2025:

Public Ref.Dip-Check DateTheme/sSummaryOutcome of Dip-CheckLearning or Recommendation Theme
Q4 2022/23     
DC110/01/2023Race discriminationVehicle stop.No evidence of discrimination, complaint dealt with appropriately.None
DC213/01/2023Unprofessional attitude and Race discriminationLack of contact.No evidence of discrimination, complaint dealt with appropriately.None.
DC313/01/2023Race discriminationOfficer conduct.No evidence of discrimination, complaint handled appropriately.None.
DC427/01/2023Race discriminationOfficer conduct.Allegations withdrawn, complaint handled appropriately.None.
Q1 2023/24     
DC524/04/2023Race discriminationVehicle stop.No evidence of discrimination. Satisfied complaint handled appropriately but some learning was identified.Cultural awareness.
DC605/05/2023Recruitment checksPolice Constable application rejected.Satisfied decision to reject was appropriate and rationale was sound.None
DC705/05/2023Recruitment checksPolice Constable application rejected.Satisfied decision to reject was appropriate and rationale was sound.None.
DC805/05/2023Recruitment checksDetective degree holder entry application rejected.Satisfied decision to reject was appropriate and rationale was sound.None.
DC905/05/2023Recruitment checksPolice Constable application rejected.Satisfied decision to reject was appropriate and rationale was sound.None.
DC1029/06/2023Sex discriminationOfficer conduct.  No evidence of discrimination. Satisfied complaint dealt with appropriately.None.
DC1129/06/2023Sex discriminationOfficer conduct.No evidence of discrimination. Satisfied complaint dealt with appropriately.None.
DC1229/06/2023Sex discriminationOfficer conduct.No evidence of discrimination. Satisfied complaint dealt with appropriately.Logging complaints.
Q2 2023/24     
DC1320/07/2023Sex discriminationOfficer conduct.    No evidence of discrimination. Satisfied complaint dealt with appropriately.  None.
DC1414/09/2023Abuse of position / corruptionOfficer conduct.No evidence of misconduct. Complaint dealt with appropriately.None.
DC1507/09/2023Abuse of position to pursue an inappropriate relationshipOfficer conduct.No evidence of misconduct. Complaint dealt with appropriately.  IOPC Guidance.
DC1613/09/2023Abuse of position / corruptionOfficer conduct.  Officer was referred to Reflective Practice Review Process. Complaint dealt with appropriately.  Process.
DC1713/09/2023Organisational corruption, general level of serviceRequirement to arrest.Complaint dealt with appropriately.  Requirement to provide regular updates to complainant.
DC1813/09/2023Abuse of position / corruptionOfficer conduct.No evidence of misconduct. Complaint dealt with appropriately.None
DC1913/09/2023Abuse of position / corruptionOfficer conduct.Not a Surrey Officer. Complaint passed to relevant force.Should be de-recorded.
DC2019/09/2023Abuse of position for sexual purposeOfficer conduct.Officer put on Reflective Practice Review Process. Satisfied that the complaint was dealt with appropriately.  None
DC2118/09/2023Abuse of position for other purpose and general level of serviceOfficer conduct.No evidence of misconduct. Complaint dealt with appropriately.                    None
Q3 2023/24     
DC2219/10/2023Abuse of position, pursuing inappropriate relationship / long bail period / detention issuesOfficer conduct.No evidence of misconduct. Complaint dealt with appropriately.  Mandatory referral to IOPC requirements.
DC2331/10/2023Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None
DC2431/10/2023Police Volunteer ApplicationRejected police volunteer applicationsSatisfied decision to reject was appropriate and rationale was sound.  None
DC2531/10/2023Police Officer ApplicationRejected police officer application.Satisfied decision to reject was appropriate and rationale was sound.  None
DC2631/10/2023Police Officer Application    Rejected police officer application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC2731/10/2023Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC2831/10/2023Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC2931/10/2023Police Officer ApplicationRejected police officer application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC3031/10/2023Police Staff ApplicationRejected police staff application.Vetting interview should have been offered before rejection.    Yes.  Re-open case and offer vetting interview.
DC3131/10/2023Police Officer ApplicationRejected police officer application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC3206/11/2023Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC3318/12/2023Police Officer ApplicationRejected police officer application.Satisfied decision to reject was appropriate and rationale was sound.  None.      
Q4 2023/24     
DC3405/03/2024General level of service and out of court disposalsComplaint about issue of out of custody disposal.Complaint handler found that the service provided was not acceptable. OPCC is satisfied that reasonable and proportionate action was taken in this case.Ensure proper administrative processes are followed.
DC3505/03/2024General level of service and police action following contactLack of police action.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate action was taken to address it.None.
DC3606/03/2024Police action following contactLack of referral to victim support services.Complaint handler considered all the circumstances of this complaint. OPCC satisfied reasonable and proportionate action was taken in this case.None.
DC3707/03/2024General level of service and police action following contactAlready subject of LPB review under Schedule 3 of the Police Reform Act 2002 so case not checked again.  None.
DC3807/03/2024General level of service.Already subject of LPB review under Schedule 3 of the Police Reform Act 2002 so case does not warrant dip check again.  None
DC3920/03/2024Authority, courtesy, and respect (and) discreditable conductUse of force.Complaint handler considered all the circumstances of this complaint. OPCC satisfied reasonable and proportionate action was taken in this case, however there were concerns about timeliness.  Yes. Allocation to a complaint handled delayed for no apparent reason.  
DC4027/03/2024Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC4127/03/2024Police Officer ApplicationRejected police officer application.Vetting interview should have been offered before rejection.    Cultural awareness and need to offer a vetting interview.
DC4227/03/2024Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC4327/03/2024Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
DC4427/03/2024Police Staff ApplicationRejected police staff application.Satisfied decision to reject was appropriate and rationale was sound.  None.
Q1 2024/25     
DC4510/06/2024Discriminatory behaviourOfficer conduct.  OPCC satisfied that this complaint was dealt with reasonably (outside Schedule 3) and proportionately and the outcome was appropriate in the circumstances.  Ensure proper administrative process followed.  
DC4610/06/2024Stop and searchStop and search.Due to no contact from the CP, the complaint was unable to be progressed.Ensure proper administrative process followed.  
DC4710/06/2024Police powers, policies and procedures (and) stop and searchStop and search.  The complaint was dealt with promptly and to the satisfaction of the CP.  Ensure proper administrative process followed and regular updates provided to complainant.
DC4814/06/2024Unprofessional attitude and disrespect during stop check.Officer conduct.  No evidence of misconduct. Complaint dealt with appropriately.    Ensure proper administrative process followed        
DC4914/06/2024Police powers and procedures (and) power to arrest and detainStop and search.  The complaint was dealt with promptly and to the satisfaction of the CP.Ensure proper administrative process followed      
DC5021/06/2024Individual behaviours – overbearing or harassingStop and search.      OPCC satisfied that complaint was dealt with reasonably and proportionately and the outcome was appropriate in the circumstances.Ensure all points of complaint are properly recorded.
Q2 2024/25     
Q3 2024/25     
DC5521/11/2024Police officer application.Rejected police officer application.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.  None.
DC5621/11/2024Police officer application.Rejected police officer application.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC5721/11/2024Police officer application.Rejected police officer application.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.  None.
DC5821/11/2024Police officer application.Rejected police officer application.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police but the possibility of offering a vetting interview should have been considered.  More consideration should be given to offering vetting interviews before rejecting applications.
DC5921/11/2024Police officer application.Rejected police officer application.Following an appeal, officer was appointed under conditions. OPCC satisfied with this pragmatic approach.Wider team learning.
DC6021/11/2024Police officer application. Police officer application.Officer was appointed under conditions. OPCC satisfied with this pragmatic approach.Wider team learning.
Q4 2024/25     
DC6125/02/2025Police powers, policies and procedures (and) discrimination  Vehicle stop and seizure.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate action was taken to address it.  Individual learning.
DC6225/02/2025Discriminatory behaviour.Allegations of bias due to skin colour.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of bias.  None.
DC6326/02/2025Discriminatory behaviour and delivery of duties and service.Vehicle stop and allegations of discriminatory behaviour.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of bias.  Need to follow force BWV policy.
DC6411/03/2025Police powers, policies and procedures  Stop and search.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of misconduct.  None
DC6511/03/2025Police powers, policies and proceduresStop and search.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of misconduct.None
DC6611/03/2025Police powers, policies and proceduresStop and search.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate.None
DC6711/03/2025Use of force.Treatment and injury in custody.OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. Although restrained by offices, appropriate and approved techniques were used. No evidence of misconduct.Administrative regarding recording of complaint.
DC6811/03/2025Use of force.Treatment and injury in custody.OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally. Reasonable and proportionate action was taken to address it. Filed due to lack of response from complainant.None.
DC6911/03/2025Use of force.Mistaken identify.OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally. Reasonable and proportionate action was taken to address it. Complaint correctly filed due to lack of third-party consent.  Administrative regarding de-recording of complaint.
DC7011/03/2025Use of force.Allegations of use of force.OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally.  Reasonable and proportionate action was taken to address it. Complainant declined to provide details so complaint correctly de-recorded.None.
Q1 2025/26     
DC7122/04/25Detective Constable Entry ProgrammeVetting rejection.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7222/04/25Police Constable Entry ProgrammeVetting rejection.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7322/04/25    Police Staff applicationVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7422/04/25  Police Constable Entry ProgrammeVetting rejection. OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7522/04/25Police Constable Entry ProgrammeVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7622/04/25Police Constable Entry ProgrammeVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7722/04/25Police Staff applicationVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7822/04/25Police Constable Entry ProgrammeVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC7922/04/25Existing Police Officer internal moveVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8022/04/25Police Staff applicationVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8122/04/25Existing Police Officer internal moveVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8222/04/25Police Staff applicationVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8322/04/25Contractor for MTB redevelopmentVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8422/04/25Police Staff applicationVetting rejection.  OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8522/04/25Police Staff applicationVetting rejection.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.
DC8622/04/25Special Constable applicationVetting rejection.Appeal ongoing.Update required.
DC8722/04/25ContractorVetting rejection.OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police.None.