Performance and accountability

Performance and accountability2022-05-12T09:50:04+01:00

The Office of the Police and Crime Commissioner monitors performance in all of the key areas of Surrey Police’s work in line with the Police and Crime Plan set for Surrey.

This forms a key part of the role of your Commissioner Lisa Townsend in holding the Chief Constable to account, and supporting improvements to the service that residents receive.

Performance & Accountability Meetings

Performance and Accountability meetings are held with the Chief Constable of Surrey Police every 12 weeks. They include an updated Performance report with the latest information from Surrey Police, and additional reports on agreed themes.

The next public Performance and Accountability meeting will be live streamed via Facebook on Monday, 16 May. The meeting will include an update on Surrey Police performance, featuring specific updates on road safety, engagement with children and young people and support for victims of crime. Papers for this meeting are available below:

Performance areas

Performance monitoring includes:

  • Crime Levels and outcomes
  • Response times
  • Tackling organised criminal groups
  • Public confidence and satisfaction in the Police
  • Call handling and other contact with the public
  • Preparedness for emergencies
  • Professional standards and complaints against the Police

HMICFRS reports  

Inspection reports on Surrey Police performance are also produced by Her Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS). The HMICFRS report on overall Force performance is referred to as the ‘PEEL report’ as it measures Police Effectiveness, Efficiency and Legitimacy.

You can see the Commissioner’s response to more regular specific reports by HMICFRS here.

female hand with pen and meeting papers

Dates of forthcoming meetings

  • 19 September 2022 
  • 20 December 2022

These meetings are complemented by Resource and Efficiency meetings that are held in private between your Commissioner and Surrey Police. More details on these meetings will be provided in advance on this page.

Additional information will be provided to match The Government’s National Priorities for Policing (below). These complement the priorities set out in the Commissioner’s Police and Crime Plan:

  • Reduce murder and other homicide
  • Reduce serious violence
  • Disrupt drugs supply & ‘county lines’
  • Reduce neighbourhood crime
  • Tackle Cyber Crime
  • Improve satisfaction among victims, with a particular focus on survivors of domestic abuse

Agenda and Papers of latest meeting – 31 January 2022


  1.  Welcome from the Commissioner
  2.  Approval of the Minutes and Actions from previous meeting
  3.  Public Performance Report – January 2022
  4.  CCTV 
  5.  Surrey Police budget
  6.  Reducing violence against Women and Girls
  7. AOB