The Office of the Police and Crime Commissioner monitors performance in all of the key areas of Surrey Police’s work. This forms a key part of holding the Chief Constable to account, and supporting improvements to the service that residents receive.

Regular Performance meetings are held with the Chief Constable, including an updated Performance report and additional reports on agreed topics. Pubic Performance meetings are made available to the public either by live stream or shared recording. All Public Performance Meeting documents and minutes are available to view on our ‘Meetings & Agendas’ page.

Performance Monitoring includes:

  • Crime Levels and outcomes
  • Response times
  • Tackling organised criminal groups
  • Public confidence and satisfaction in the Police
  • Call handling and other contact with the public
  • Preparedness for emergencies
  • Professional standards and complaints against the Police

Better access to information

This page is being updated to provide links to the latest HMICFRS inspection reports about Surrey Police and information on complaints and contact handling by the Force.

Additional information will be provided to match The Government’s National Priorities for Policing (below).

The highlighted areas are currently measured by Surrey Police. Up to date measurement of reducing neighbourhood crime and victim satisfaction are currently unavailable due to the suspension of the Office for National Statistics Crime Survey for England and Wales:

  • Reduce murder and other homicide
  • Reduce serious violence
  • Disrupt drugs supply & ‘county lines’
  • Reduce neighbourhood crime
  • Tackle Cyber Crime
  • Improve satisfaction among victims

Victim satisfaction is outlined with a particular focus on victims of domestic abuse.

The intention of these Measures is to complement the priorities set out in PCCs’ Police and Crime Plan