Performance

Engagement

When I was elected in May 2021, I promised to keep the views of residents at the heart of my plans for policing in Surrey.

Over the last year, I’ve been out and about in our communities to hear your views and concerns in local meetings and through my regular surgery sessions available to residents. My Deputy Commissioner and I have engaged with a wide variety of partners, the public and members of Surrey Police on the beat and during special operations, at events and training days, at clubs, in prisons, on farms and in a variety of other places too.

During the winter, I consulted with you again on the amount that you would be prepared to pay from your council tax to support Surrey Police – receiving over 3,000 responses and 1,600 comments that will continue to shape the service you receive. Earlier in the year, my office also supported the consultation by Surrey Police on 101 performance.

My team have continued to update people with my latest news, attracting many new followers on social media and introducing a brand-new newsletter that includes more information on what my office has been up to each month.

I’ve been regularly featured by local and national media, speaking on the key issues that affect our communities such as trust in policing, violence against women and girls and the policing of protests that have used illegal means to disrupt everyday life.

My team has also worked hard to make the information about my role and the work of the office easier to find and understand, with a complete redesign of the website. Created to be more accessible, the website can now be translated into over 200 languages and adjusted for a variety of needs.

Simple graphic with line drawing style illustrations for different measures of engagement with the Office of the Police and Crime Commissioner during 2022 to 2023. Pink highlight and larger bold text says there were 1918 emails and phone calls received - 92% of messages were responded to in one day. Pink highlight and bold text also says there were 30,000 visits to the PCC website, including 813 unique users of the new PCC Data Hub since December 2022. Other metrics include 7 surgery meetings held with local residents, 137 independent complaint reviews carried out, 34 responses to Freedom of Information requests, 24 residents meetings attended by the Commissioner or her deputy, 800 new followers on social media, 4,712 responses to surveys including the PCC's council tax consultation and 150 features in local and national media.

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