Your Commissioner monitors performance in all of the areas of Surrey Police’s work in line with the priorities of the Police and Crime Plan set for Surrey and the Governments’ National Priorities for Policing.
Areas that are regularly scrutinised by the Commissioner include:
• Crime Levels and outcomes
• Response times
• Tackling organised criminal groups
• Public confidence in and satisfaction with the Police
• Call handling and other contact with the public
• Preparedness for emergencies
• Professional standards and complaints against the Police
Performance & Accountability Meetings
Performance and Accountability meetings are held with the Chief Constable of Surrey Police three times a year. They include an updated Performance report with the latest information from Surrey Police, and additional reports including updates on specific projects and themes identified through public feedback or based on topical themes.
The next public Performance and Accountability meeting will be held on 16 January 2023.
Learn more about Performance and Accountability Meetings below or see the Agenda and reports for all meetings on our Meetings and Agendas page. You can watch the videos from past meetings on our YouTube channel playlist:
- 05 September 2023
Meetings will be live streamed using Facebook and a video of each meeting made available.
Surrey Police Performance Report: October 2023
Read the latest report here (open document text):
WATCH: Performance and Accountability Meetings Playlist
View our playlist of full meeting videos and performance discussions by topic.
Past meetings and Performance Reports
View the details and all papers from previous performance meetings on our Meetings and Agendas page.
Dedicated Data Hub
Our Data Hub contains up to date information on the latest performance measures for Surrey Police, as well information on the budget and commissioning activities of our office and your contact with the Commissioner.
The Hub is updated monthly, meaning it acts as a live version of the information captured in Public Performance Reports produced for each public meeting.
Independent Custody Visiting (ICV) Scheme
Independent Custody Visitors carry out unannounced visits to police custody suites to check on the welfare and fair treatment of individuals detained by Surrey Police. They also check the conditions of custody to help enhance the safety and effectiveness of custody for everyone.
Managing a Custody Visiting scheme is one of the statutory duties of your Commissioner as part of the scrutiny of Surrey Police performance. Reports by volunteer Custody Visitors completed after each visit help to address concerns and improve processes.
Learn more on our Independent Custody Visiting page.
External Scrutiny Panels
External Panels made up of members of the public provide independent scrutiny of key areas of policing in Surrey.
They have access to data from Surrey Police in order to carry out random checks and advise the Force on ways to improve performance and trust in policing:
- Rape and Serious Sexual Offences No Further Action (NFA) Panels
- Custody Scrutiny Panel
- Stop and Search and Use of Force Scrutiny Panel
- The Ethics Committee
- Independent Advisory Group
- Hate Crime Scrutiny Panel
Please contact us for more information on any of the above panels.
You can see more information about Stop and Search and Use of Force on our Stop and Search and Use of Force page.
Inspection reports on Surrey Police performance are also produced by His Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS).
The HMICFRS report on overall Force performance is referred to as the ‘PEEL report’ as it measures Police Effectiveness, Efficiency and Legitimacy.
- Read the latest inspection report (2023-25) or see the outcomes in the image below:
“We are listening” – Commissioner thanks residents as ‘Policing Your Community’ roadshow highlights priorities for Force
Commissioner Lisa Townsend said that listening to the views of residents and being their representative was the single most important part of her role.
“We must end acts of thoughtless brutality on swans – it’s time for tighter legislation on catapults”
A spate of catapult attacks on wild birds in Surrey has prompted fresh calls for tougher laws from the county's Deputy Police and Crime Commissioner.
"Dangerous and emotionally manipulative" romance fraudsters stole £2.7million from victims in Surrey in 2023, the county's Commissioner has warned.