Independent Office of Police Conduct and National Police Chiefs' Council graphic titled 'Make yourself Heard' contains images of phone key pad and instructions to press 55 in an emergency if you cannot speak while calling 999. Supported by Women's Aid with campaign hashtag #YouAreNotAlone

The two-digit number everyone needs to know in an emergency

A two-digit number can help save lives in an emergency, Surrey’s Police and Crime Commissioner has said.

Lisa Townsend has urged those who are unable to speak while calling 999 to use the Silent Solution to inform police of a genuine emergency.

The protocol allows people calling the emergency services to soundlessly press 55, alerting call handlers that they’re in trouble without them having to say a word.

Police may not be dispatched if a caller who has dialled 999 remains silent, although Surrey Police will always phone back when there is no communication on a call.

Lisa said those who are suffering domestic abuse may be among those who would benefit from being aware of the Silent Solution.

Domestic abuse can include, but is not limited to, coercive control, physical violence, emotional, sexual or financial abuse, and harassment and stalking.

Reducing violence against women and girls is a key priority in Lisa’s Police and Crime Plan.

She said: “Some of those who are suffering at the hands of a domestic abuser may be unable to openly speak if they need to call 999, perhaps because they’re in grave danger.

“That’s why it’s absolutely crucial for us to raise awareness of the 55 service.

“I’ve seen rumours on social media suggesting that when you dial the number, police can track you automatically via your phone. This is not true, and it’s so important that callers know that.

“What is true is that, when 55 is dialled, the call handler will know someone may be in real danger, and they’ll do their utmost to understand the situation and dispatch officers.

“When a person dials 999, they will initially be asked what service is required. If they press 55 during that initial call, it will be relayed to a police call handler, and the operator will say that 55 has been detected.

“Call handlers across the country are specially trained to deal with this situation. They will make attempts to communicate with the caller using button presses – for example, to press a key twice for ‘yes’.

“They will ask anyone using the 55 service to stay on the line if they’re able and communicate however they can, while ensuring their safety comes first.

“During the call, they’ll also be listening for any noises, such as a disturbance, in the background.

“This system is effective, but only if members of the public know and understand how it works.

“To those who are suffering – you are not alone. Please come forward if you can and allow Surrey Police to help you.”

Police and Crime Commissioner Lisa Townsend and colleagues in sunny outside photo

Commissioner secures £2m in government funding for new Domestic Abuse Hub in Surrey

A major £2million project to tackle domestic abuse and stalking in Surrey has been given the green light following a successful bid for government funding by the Office of the Police and Crime Commissioner for Surrey.

The Home Office perpetrator funding was secured by Commissioner Lisa Townsend’s team as part of a national programme to provide support to those responsible for harmful behaviour with the aim of helping change the way they think and behave.

The funding, spread over the next two years, will be used to create a Domestic Abuse Hub which will be open to any adult in Surrey and give participants the skills to be able to make positive, long-lasting changes in their lives.

Commissioner Lisa Townsend, third from left, with commissioning team Louise Andrews, left, Lisa Herrington, second from left, and Lucy Thomas, right

It will be made up of a team of ‘intervention navigators’ who will be experts from a range of specialist services. They will provide support to adults and children affected by the individual’s harmful behaviour, helping them to feel safe, able to cope and heal from their experiences.  

There will also be specially tailored support for young people who may be using violence in their own young relationships or towards their parents or carers.

The Hub will work together with other agencies across the county to help those who have been abusers to address compulsive and obsessive behaviours and help protect all victims far earlier.

Commissioner Lisa Townsend said: “This is really great news – my team have worked incredibly hard to secure this funding, which I believe will make a significant difference to the lives of many people in Surrey.

‘Great news’

Reducing violence against women and girls is a key priority in my Police and Crime Plan, and my commitment in Surrey is to work with our partners to create a county that is not only safe for all residents, but feels safe too.

“This initiative allows services to move away from a reactive approach – where an incident has already happened – to a more proactive system. This work will involve entire families and improve access to specialist services for those who may otherwise have no way of reaching out for help.

“It will also unite the organisations and charities already doing such fantastic work in this area so we can deliver a service that supports all who are in need.

“We know that working with those responsible for abusive and harmful behaviour can heighten the risk to those whose lives they have affected. This funding allows us to manage that risk far more effectively.”

Last year, Lisa announced a successful bid for a £1m Home Office grant to challenge violence and abuse. The grant has been used to fund teacher training and a public campaign to help children and young people.

Funding boost

She also recently secured £175,000 from the Home Office’s Safer Streets Fund to improve safety for women and girls using the Basingstoke Canal in Woking. The project claimed a prestigious Tilley Award at a ceremony in October.

Surrey Police‘s Domestic Abuse Lead, Detective Superintendent Amy Buffoni, said: “We are delighted the Police and Crime Commissioner has secured this funding, which will help us in providing effective interventions, focused on offending behaviour.

“The new hub will be staffed with skilled and experienced domestic abuse staff, navigating individuals into programmes which are specifically designed to enhance the safety of survivors.

“They will ensure we hold individuals accountable and responsible for their behaviour, while treating them with respect, and offering opportunities for lasting change.”

‘Vile crimes’

Safeguarding Minister Sarah Dines said: “Domestic abuse and stalking are vile crimes which cause victims to feel terror in their own homes and communities, where they should feel their safest.

“It is unacceptable and this government is determined to protect people from this horrific abuse.

“We know that intervention schemes like these are a crucial means of protecting victims, which is why we are investing millions in helping police identify abusive behaviour and stop it from escalating or happening again.”

  • Anyone in need of advice or support will be able to contact the Hub directly, and the service’s phone number will be shared across a number of services, including in Surrey schools. The Hub will also accept referrals from Surrey Checkpoint, a deferred prosecution scheme for lower-level offences that aims to reduce reoffending, as well as a range of other organisations, including local authorities and drug and alcohol abuse support services.
Surrey Against Domestic Abuse logo and advert for Surrey Domestic Homicide Review Seminars

Commissioner unites partners to highlight role of abuse in homicide

Police and Crime Commissioner for Surrey Lisa Townsend welcomed 390 participants to a sobering webinar on domestic abuse, homicide and victim support at the start of this month, as the United Nation’s 16 days of activism focused on violence against women and girls came to an end.

The webinar hosted by the Surrey against Domestic Abuse Partnership included talks from experts Prof Jane Monckton-Smith of the University of Gloucestershire who spoke about the ways that all agencies can recognise the links between domestic abuse, suicide and homicide, in order to improve the support provided to survivors of abuse and their families before harm escalates. Participants also heard from Dr Emma Katz of Liverpool Hope University whose ground-breaking work highlights the impact of perpetrators’ coercive and controlling behaviour on mothers and children.

Most importantly, they heard from a bereaved family who powerfully and painfully shared with participants the importance of embedding the work of Prof Monckton-Smith and Dr Katz into everyday practice in order to prevent more women from being killed and harmed. They challenged us to stop asking survivors why they don’t leave and focus on the importance of challenging victim blaming and holding perpetrators to account.

It featured an introduction from the Commissioner who has made reducing violence against women and girls a key priority for policing. The Commissioner’s office works closely with the partnership to prevent domestic abuse and sexual violence in Surrey, including awarding over £1m to local services and projects that helped survivors in the last year.


The seminar is part of a series of events led by the Commissioner’s office alongside the partnership, focused on strengthening Domestic Homicide Reviews (DHR) that are carried out to identify learning to prevent new homicides or suicides in Surrey.

It complements the embedding of a new process for Reviews in Surrey, with the aim that every organisation understands the role they play and the recommendations on topics including controlling and coercive behaviour, the camouflaging of abuse, abuse against older people and how the perpetrators of abuse may use children as a way of targeting the parenting bond.

Police and Crime Commissioner Lisa Townsend said it was essential to raise awareness of the worrying link between the trauma resulting from abuse and the very real risk that it can lead to a fatality: “Reducing violence against women and girls is a key part of my Police and Crime Plan for Surrey, both by increasing the support available to survivors of abuse, but also by playing a key role in ensuring that we actively promote learning to prevent harm with our partners and in our communities.

“That’s why I am really pleased that the webinar was so well attended. It contained expert information that will have a direct impact on the ways in which professionals across the county can work with survivors of abuse to identify support earlier, ensuring there is a strong focus on children too.

“We know that abuse often follows a pattern and that it can be fatal if the behaviour of the perpetrator is not challenged. I want to thank all those involved in raising awareness of this issue, including a special recognition of the family member who so bravely shared their experiences to help raise awareness of this link.”

Professionals have a responsibility to call out victim blaming as the one of the most fatal flaws in our responses to perpetrators of domestic abuse.

Michelle Blunsom MBE, CEO of East Surrey Domestic Abuse Services and Chair of the Partnership in Surrey, said: “In 20 years I don’t think I have ever met a survivor of domestic abuse who has not been victim blamed. What this tells us is that we are collectively failing survivors and, even worse, trampling on the memory of those who did not survive.

“If we remain unconscious to, engage in and collude with victim blaming we make dangerous perpetrators even more invisible. Victim blaming means that their actions come secondary to what the victim or survivor should or shouldn’t have done. We exonerate perpetrators of the responsibility for abuse and for death by placing it firmly in the hands of victims themselves – we ask them why didn’t they disclose the abuse, why they didn’t they tell us sooner, why didn’t they leave, why didn’t they protect the children, why did they retaliate, why, why, why?

“Those who hold power, and by that, I mean most professionals regardless of rank or position, have a responsibility to not just acknowledge victim blaming but to call it out as the one of the most fatal flaws in our responses to perpetrators of domestic abuse. If we allow it to continue, we give the green light to current and future perpetrators; that there will be a ready-made set of excuses sitting on the shelf for them to use when they commit abuse and even murder.

“We have a choice to decide who we want to be as a person and as a professional. I compel everyone to consider how they want to contribute to ending perpetrators’ power and raising victims’ status.”

Anyone concerned about themselves or someone they know can access confidential advice and support from Surrey’s specialist domestic abuse services by contacting the Your Sanctuary helpline on 01483 776822 9am-9pm every day, or by visiting the Healthy Surrey website for a list of other support services.

Contact Surrey Police by calling 101, visiting https://surrey.police.uk or using the chat function on Surrey Police social media pages. Always dial 999 in an emergency.