101 performance survey

We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.

League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.

During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.

What did the survey say – and what are we doing about it?

The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:

See the latest updates on our Data Hub

Our Data Hub contains up to date information on the latest performance measures for Surrey Police, as well information on the budget and commissioning activities of our office and your contact with the Commissioner.

The Hub is updated monthly, meaning it acts as a live version of the information captured in Public Performance Reports produced for each public meeting.

Latest News

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Police and Crime Commissioner Lisa Townsend sat with a member of Surrey Police contact staff

Commissioner Lisa Townsend said that waiting times for contacting Surrey Police on 101 and 999 are now the lowest on Force record.