Accessibility Statement for

We are committed to ensure information provided by our office can accessed by as many people as possible. This includes individuals who experience sight, hearing, motor control and neurological challenges.

This accessibility statement applies to our website at

We have also provided accessibility tools on our sub-site at

This website is run by the Office of the Police and Crime Commissioner for Surrey (‘us’) and supported and maintained by Akiko Design Ltd.

We want as many people as possible to be able to use this website. For example, you are able to use the accessibility plugin at the bottom of every page to tailor this site by:

  • changing colours, contrast levels, fonts, highlights and spacing
  • Automatically adjust the settings of the site to fit predefined needs including seizure safe, ADHD friendly or vision impaired;
  • zooming in up 500% without any content going off the page;
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, and added translation options.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website aren’t fully accessible:

  • Older PDF documents may not read using a screen reader
  • Some PDF documents on our Surrey Police Finances page have complex or multiple tables and have not yet been recreated as html pages. These may not read properly using a screen reader
  • We are in the process of reviewing other pdf’s in our Governance, Meetings and Agendas, and Statutory responses pages
  • Where possible, all new files are being provided as open access word files (.odt), so they can be opened on any device with or without a subscription to Microsoft Office

Feedback and contact information

We welcome feedback on any ways we can improve the website and will act on all requests to receive information in a different format when needed.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Office of the Police and Crime Commissioner
PO Box 412
Guildford, Surrey GU3 1YJ

We’ll consider your request and aim to get back to you in three working days (Monday-Friday).

If your enquiry is sent on a Saturday or Sunday, we’ll aim to get back to you within three working days from Monday.

If you cannot view the map on our Contact us page, call us for directions on 01483 630200.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using one of the methods outlines above.

You should address your request to our communications department. Requests about this website will usually be responded by:

James Smith
Communications and Engagement Officer

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or arrange a portable audio induction loop.

Find out how to contact us.

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

    We plan to add text alternatives for all images during 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • There are still documents on this site that have not been converted to html pages, for example where they are extensive or include complex tables. We are working to replace all pdf documents of this type during 2023.
  • Some documents provided by other organisations, including Surrey Police, may not be accessible. We’re in the process of finding out more about the Force’s accessibility status relating to areas of public information with the aim to request html version or accessibility checked versions of all new documents as standard.

Content that is not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we host PDFs that contain performance information about Surrey Police.

We are in the process of replacing these with accessible HTML pages and will add new pdfs documents as html pages or word .odt files.

A new performance dashboard was integrated to the site at the end of 2022. It provides an accessible version of the information provided in Public Performance Reports by Surrey Police.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Commissioner’s decisions, meeting papers or performance information provided before this date as this is no longer receiving regular, or any, visits to pages. These documents no longer relate to the current situation of Surrey Police performance or the activities of the Police and Crime Commissioner elected in 2021.

We aim to ensure that all new PDFs or Word documents we publish are accessible.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Steps we are still taking to improve this website

We’re continuing to make changes to this site to make our information more accessible:

  • We aim to consult further with Surrey organisations on the accessibility of this website during 2023

    Feedback will not be time limited and changes will be made on an ongoing basis. If we can’t fix something ourselves, we’ll use the support package provided by the web developer to make changes for us.
  • We’ve entered into a comprehensive hosting and support contract so that we can continue to improve this website and maintain optimal functionality.

Preparation of this accessibility statement

This statement was first prepared in September 2020. It was last updated in June 2023.

This website was last accessibility tested in September 2021. The test was carried out by Tetralogical.

Ten pages were selected as sample for testing, on the basis that they were:

  • Representative of the different types of content and layout featured across the wider website;
  • allowed testing to carried out on each different specific page layout and functionality that is used across the site, including forms

We have redesigned this website as a result of the Accessibility Audit, that included significant changes to menu structure and pages. Because of this, we have not listed the previous pages tested.

Latest News

Commissioner welcomes tough sentences for activists who blocked M25

motorway gantry on M25

The Commissioner said substantial jail terms given to five members of the Just Stop Oil group should act as a deterrent to others.

Great-gran, 93, and woman forced to sleep on kitchen floor are among “hidden” Surrey victims of cuckooing

Police and Crime Commissioner Lisa Townsend and Deputy PCC Ellie Vesey-Thompson with Keely Glithero and Sue Murphy from Catalyst Support

Surrey's Police and Crime Commissioner has met with experts at a service dedicated to supporting "hidden" victims of exploitation.

Commissioner says “We are listening”, as residents share views on anti-social behaviour

Police and Crime Commissioner Lisa Townsend standing outside office with Surrey Police Head of ASB and Partnerships Joanna Grimshaw

Residents revealed that littering, speeding and fly-tipping were among the biggest issues in a survey about anti-social behaviour.