Accessibility Statement for surrey-pcc.gov.uk

We are committed to ensure information provided by our office can accessed by as many people as possible. This includes individuals who experience sight, hearing, motor control and neurological challenges.

This accessibility statement applies to our website at surrey-pcc.gov.uk

We have also provided accessibility tools on our sub-site at data.surrey-pcc.gov.uk

This website is run by the Office of the Police and Crime Commissioner for Surrey (‘us’) and supported and maintained by Akiko Design Ltd.

We want as many people as possible to be able to use this website. For example, you are able to use the accessibility plugin at the bottom of every page to tailor this site by:

• changing colours, contrast levels, fonts, highlights and spacing
• Automatically adjust the settings of the site to fit predefined needs including seizure safe, ADHD friendly or vision impaired;
• zooming in up 500% without any content going off the page;
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, and added translation options.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know that some parts of this website aren’t fully accessible for the reasons in the ‘Non-accessible content’ section below.

Feedback and contact information

We welcome feedback on any ways we can improve the website and will act on all requests to receive information in a different format when needed.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email surreypcc@surrey.police.uk
• Call 01483 630200
• by writing to:

Office of the Police and Crime Commissioner
PO Box 412
Guildford, Surrey GU3 1YJ

We’ll consider your request and aim to get back to you in three working days (Monday-Friday).

If your enquiry is sent on a Saturday or Sunday, we’ll aim to get back to you within three working days from Monday.

If you cannot view the map on our Contact us page, call us for directions on 01483 630200.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using one of the methods outlines above.

You should address your request to our communications department. Requests about this website will usually be responded by:

Nathan Rees
Head of Communications and Engagement

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or arrange a portable audio induction loop.

Find out how to contact us.

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

• There are still documents on this site that have not been converted to html pages or provided in an accessible format, for example where they are extensive or include complex tables.
  
  These documents PDFs and Word documents are not be structured so they’re accessible to a screen reader. This fails WCAG 4.1.2: Name, role value.
  
  We are working to replace all current pdf documents of this type however this is an ongoing process.
  
  This includes past meeting papers and Surrey Police performance reports. Surrey Police performance reports have now been replaced by a new performance dashboard that was integrated to the site at the end of 2022, and is referred to in all new communication about Surrey Police performance.
  
  
• Some documents provided by other organisations, including Surrey Police, may not be accessible. If we host the document on this site, we will engage with partners or the Force to request that a more accessible version is provided, or seek to convert the file to an open document text or webpage.
  
  

Content that is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Commissioner’s decisions, meeting papers or performance information provided before this date as this is no longer receiving regular, or any, visits to pages. These documents no longer relate to the current situation of Surrey Police performance or the activities of the Police and Crime Commissioner elected in 2021.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Steps we are still taking to improve this website

We’re continuing to make changes to this site to make our information more accessible:

• We are in the process of addressing issues identified by the Government Digital Service including We have had a recent check carried out by the Government Digital Service including focus order, information about the relationships between page content, colour contrast and zoom issues. We have fixed most of the issues identified by that check and are looking for solutions for the two outstanding issues.
  
• We are in the early stages of preparing a new accessibility audit of this website, that is likely to take place during 2025.
  
• We’ve entered into a comprehensive hosting and support contract so that we can continue to improve this website and maintain optimal functionality.
  
  
• We will also consult further with Surrey organisations on the accessibility of this website, by making this part of our regular communications activity with stakeholders including disability groups.
  
  Feedback will be received and changes will be made on an ongoing basis. If we can’t fix something ourselves, we’ll use the support package provided by the web developer to make changes for us.
  
  

Preparation of this accessibility statement

This statement was first prepared in September 2020. It was last reviewed in September 2024.

This website was last accessibility tested in September 2021. The test was carried out by Tetralogical.

Ten pages were selected as sample for testing, on the basis that they were:

• Representative of the different types of content and layout featured across the wider website;
• allowed testing to carried out on each different specific page layout and functionality that is used across the site, including forms

We have redesigned this website as a result of the Accessibility Audit, that included significant changes to menu structure and pages. Because of this, we have not listed the previous pages tested.