Commissioning of local services

Victims’ services:

• Victim and Witness Care Unit (VWCU): Surrey Police’s VWCU provides dedicated support to help victims of crime recover and move forward. Every victim in Surrey is offered advice and support, for as long as they need it. Victims can get in touch with the team by phone or email at any point after a crime has taken place to request help. The experienced team offers tailored guidance and can connect victims with the most appropriate services for their individual needs. They also work closely with Surrey Police to ensure victims are kept informed as their case moves through the criminal justice process. The unit includes specialist caseworkers who support victims of fraud, non-intimate stalking, and young people and children.
• WiSE Service: What is Sexual Exploitation (WiSE) Project Workers offer focused support to children and young people who have experienced sexual exploitation or are at high risk of harm. They provide emotional support and practical guidance, helping young people recognise and break free from coercive and exploitative relationships.
• Rape and Sexual Abuse Support Centre (RASASC): RASASC supports anyone in Surrey whose life has been impacted by rape or sexual abuse, whether it happened recently or in the past. They offer a range of specialist services, including counselling and Independent Sexual Violence Advisors (ISVAs). ISVAs help victims understand their options, access healthcare and legal support, and make informed decisions, empowering them to regain control and begin rebuilding their lives.
• Surrey Domestic Abuse Partnership (SDAP): The Surrey Domestic Abuse Partnership is a network of independent charities working together across the county to support anyone affected by domestic abuse. Their team of expert staff – including outreach workers, Independent Domestic Violence Advisors (IDVAs), and advocates based within Surrey Police – offer non-judgemental support, practical advice, and a safe space for victims. They also provide tailored help for children affected by domestic abuse.
  
  

Reducing reoffending services:

• The Hope Hub: The Hope Hub and its emergency accommodation service work to prevent homelessness and reduce rough sleeping. By offering early intervention, the service helps address mental health challenges, reduce unemployment, and support recovery from alcohol and drug dependency. It also provides training, skill-building, and volunteering opportunities to combat social isolation and exclusion.
• Amber Foundation: The Amber Foundation supports disadvantaged young people aged 17 to 30 to build independent, crime-free lives. Their residential training programme focuses on personal development, employability, and resettlement skills for those who are homeless or unemployed. Residents live in a safe, supportive environment alongside up to 30 peers. Using a hands-on, asset-based approach grounded in restorative practice, Amber empowers young people to take responsibility for their choices and drive lasting positive change through active participation and community involvement.
• Clean Sheet: Funded by the OPCC, this project supports 150 people with convictions in Surrey to find and sustain work. Through remote coaching, access to fair-chance employers, and up to 12 months of post-employment support, it helps reduce reoffending and build safer communities. The project builds on strong engagement and employment outcomes since its launch in 2020.
  
  

Community safety services:

• Mediation and Support Coaching service: TThis service helps neighbours, families, and communities deal with anti-social behaviour and build mutual respect. Through mediation, people are supported to talk things through and find fair solutions that work for everyone. Even if mediation isn’t possible, individuals can still get one-to-one coaching to help manage stress, build confidence, and improve their wellbeing. The service aims to improve communication, strengthen relationships, and stop problems from turning into bigger crises.
• Cuckooing Prevention: In partnership with Public Health, this specialist outreach service supports people affected by cuckooing, where someone’s home is taken over for criminal activity, such as drug dealing or sex work. Victims are often vulnerable, facing issues like addiction, mental health problems, or learning disabilities, and can feel trapped in their own homes. So far, the service has responded to nearly 500 referrals across Surrey. It works closely with individuals to understand their needs, build resilience, and keep them safe. By stepping in early, the service helps protect some of Surrey’s most vulnerable residents, prevents property closures, and reduces harm to the wider community.
• Surrey Women’s Support Centre: This service offers therapeutic support for women who are involved in, or at risk of entering, the criminal justice system. Counsellors help women work through issues such as domestic abuse, mental health challenges, substance misuse, and other difficult life experiences – factors that can increase the risk of offending.

Children and young people services:

• Music to My Ears: This service combines creative workshops with personalised one-to-one support to help individuals tackle the root causes of their vulnerability. With a focus on early intervention, it addresses family, health, and social factors to steer young people away from criminal exploitation
• Fearless: Fearless sessions are delivered to young people and professionals across Surrey, raising awareness of how to report crime anonymously and empowering communities to take positive action. Using the Bystander Approach, the workshops explore the role of friends, classmates, and colleagues in preventing and reporting crime. Participants learn the theory behind being an active bystander, practical tools to intervene safely, and apply these through tailored crime-based scenarios. The Fearless Worker also builds local partnerships to support a joined-up response to youth crime and exploitation in Surrey.
• Side by Side Programme: Now entering its second year with continued support from the Surrey OPCC, the Side by Side Programme supports child victims of youth crime and their families. Many of these children also need extra support to feel safe, rebuild confidence, and move forward. Side by Side provides one-to-one outreach sessions in safe places, helping children access the right services, like mental health or family support, and giving them space to talk and heal. The team builds trusted relationships with children and their families, helping them stay in school, build resilience, and avoid being drawn into crime themselves. Parents are also supported, with advice around mental health and education when needed.