Measuring performance


When I was elected in May 2021, I promised to keep the views of residents at the heart of my plans for policing in Surrey.

Over the last year, I’ve been out and about in our communities to hear your views and concerns in local meetings and through my regular surgery sessions available to residents. My Deputy Commissioner and I have engaged with a wide variety of partners, the public and members of Surrey Police on the beat and during special operations, at events and training days, at clubs, in prisons, on farms and in a variety of other places too.

During the winter, I consulted with you again on the amount that you would be prepared to pay from your council tax to support Surrey Police – receiving over 3,000 responses and 1,600 comments that will continue to shape the service you receive. Earlier in the year, my office also supported the consultation by Surrey Police on 101 performance.

My team have continued to update people with my latest news, attracting many new followers on social media and introducing a brand-new newsletter that includes more information on what my office has been up to each month.

I’ve been regularly featured by local and national media, speaking on the key issues that affect our communities such as trust in policing, violence against women and girls and the policing of protests that have used illegal means to disrupt everyday life.

My team has also worked hard to make the information about my role and the work of the office easier to find and understand, with a complete redesign of the website. Created to be more accessible, the website can now be translated into over 200 languages and adjusted for a variety of needs.

Latest News

Updated statement from Police and Crime Commissioner Lisa Townsend following incident in Staines-upon-Thames

police with blue lights on at night

The Commissioner said she was in regular contact with senior officers from Surrey Police who have kept her updated on the situation.

Commissioner’s statement after incident involving cow in Staines-upon-Thames

logo of the Office of the Police and Crime Commissioner for Surrey on deep blue background

Surrey's Police and Crime Commissioner Lisa Townsend has issued a statement following an incident involving a loose cow.

“Conversations that make a difference” – Commissioner thanks volunteers who shine spotlight on custody

police cell

The Commissioner thanked Independent Custody Visitors after they volunteered 400 hours of their time to help in the last year.