Category: Working with communities to feel safe

Surrey's Police and Crime Commissioner, Lisa Townsend, stands in a high street. Behind her are shops and people walking. She wears a blue coat with its collar upturned. Her blonde hair is loose and she is smiling.

Surrey’s business community asked to have their say in retail crime survey

Posted on | by Alex Winter

Surrey’s Police and Crime Commissioner, Lisa Townsend, and Surrey Police’s Chief Constable, Tim De Meyer, are today asking members of the business community to have their say on the impact of retail crime.

It is recognised that retail crime has a significant impact in Surrey, and both the Commissioner and the Chief Constable are determined to deal with offenders robustly and listen closely to concerns.

Open letter to Surrey’s business community

While every effort has been made to share the survey with as many people as possible, the Office of the Police and Crime Commissioner has urged recipients to share the link within their networks to allow us to hear from anyone who would like to respond.

Chief Constable Tim De Meyer said: “Retail crime is far from a ‘victimless crime’. It leads to fear and loss across a whole network from business owners to employees and customers – who are all part of a community we are here to protect.  

“We are committed to tackling retail crime head on, relentlessly pursuing those who steal from shops. To do so, we rely on thefts being reported so that we can identify hotspots and trends, act swiftly, and prevent crime from happening and catch the offenders where it does occur.   

“Pursuing all appropriate avenues to identify offenders, collect evidence, recover stolen property, ensure witnesses are located and interviewed, and get these crimes to court, is a priority for our officers.  

“Work continues to deal robustly with offenders of retail crime. We have made great strides in this area, but there is more to do. With your help, I am sure that we can improve even more.”

Surrey’s Police and Crime Commissioner, Lisa Townsend, said: “Retail crime can impact entire communities.

“As well as the economic, emotional and sometimes physical harm caused, this criminality can make those who live and work in Surrey feel less safe. 

“Reports of retail crime are rising, not only in Surrey, but around the country. However, we are pleased to say that arrests, convictions and out-of-court interventions for retail crime are improving.

“There is more work to do and I urge Surrey’s business community to share their thoughts in our survey.”

Surrey's Police and Crime Commissioner, Lisa Townsend, at Guildford train station with the Street Angels

20 ambulance call-outs averted each year by the team with pockets full of lollipops – meet the Street Angels

Posted on | by Alex Winter

THOUSANDS of conversations, 20 ambulance calls averted – and 3,500 lollipops handed out.

These are just some of the successes achieved by Guildford’s Street Angel volunteers every year.

The team, managed by Guildford Town Centre Chaplaincy, receive a crucial £5,000 grant each year from Surrey’s Police and Crime Commissioner Lisa Townsend‘s Community Safety Fund for a coordinator.

And last week, the Commissioner joined a Saturday night shift.

During the evening, Lisa and the team helped a young man who’d had too much to drink, visited the train station to make sure travellers were safe, and picked up glass bottles that could otherwise be used as weapons.

The volunteers give their time once a month between 11pm and 4am on a Friday or Saturday night to provide practical care and support to anyone who may have found themselves in a vulnerable state.

They help those who are intoxicated, homeless, or victims of assault – and are perhaps best-known for their pockets filled with lollipops.

Lisa has often supported the Angels with grants, most recently contributing £500 for volunteer uniforms, first aid kits, emergency blankets and flip-flops.

Volunteers have been giving their time for the past 17 years. The current team of 50 encounter 3,400 people, including 50 homeless people, and pick up more than 3,100 bottles in an average year. During their shifts, they walk around 10,000 steps.

Anyone interested in volunteering is urged to contact the Chaplaincy via their website, gtcc.org.uk/street-angels/

Lisa said: “I’m so proud to support the Street Angels, who make such a positive difference in Guildford.

Meet the Angels

“This evening, we’ve visited the train station, where we know trouble can happen during the evenings. We’ve spoken with door staff at a range of venues around the town and stopped to chat to young people enjoying their night out.

“The Angels all give their time to make sure their community is safe.

“Most people will know them for the lollipops, as well as the flip-flops they give to those who have given up on uncomfortable shoes, but all who encounter the team will remember their kindness and care.

“I’d encourage anyone with an interest to visit the team’s website and sign up for a trial volunteer shift.”

Police and Crime Commissioner Lisa Townsend and Deputy PCC Ellie Vesey-Thompson with Keely Glithero and Sue Murphy from Catalyst Support to learn about their cuckooing service.

Little-known form of exploitation impacting hundreds in Surrey becomes a criminal offence

Posted on | by Alex Winter

A LITTLE-KNOWN form of exploitation that has affected hundreds of people in Surrey is set to become a specific criminal offence. 

Surrey’s Police and Crime Commissioner, Lisa Townsend, has told of her joy after cuckooing was included in new legislation introduced to Parliament this week. 

Lisa co-commissions the county’s gold-standard Cuckooing Service in partnership with Public Health. The service is run by Catalyst Support. 

Cuckooing involves criminals taking over the homes of vulnerable people to use for offences including county lines drug dealing. 

Catalyst Support, which was honoured at Surrey Police’s Anti-Social Behaviour Awards late last year, helps victims, provides advice to those at risk, and aims to manage and resolve the risk of a property being closed by the courts. 

The service has long lobbied for cuckooing to be made a specific criminal offence. 

Commissioner’s joy

Previously, it was not a standalone offence, meaning perpetrators could only be punished for any associated offending. 

But yesterday, the Government confirmed that it will become an offence to control a person’s home in connection with criminal activity without consent, with a maximum of five years in prison or a fine for those who flout the new law. 

Since 2018, the Cuckooing Service has received 574 referrals from across the county and disrupted 66 organised criminal groups, known as OCGs, and 162 local drug dealers. 

Among the victims are a 93-year-old great-grandmother and a woman who was forced to sleep on her kitchen floor. Another victim returned home to find a drug production line in their property, while a fourth victim’s contact details were sold to an inmate in prison as part-payment for synthetic cannabis Spice. 

Last year, the service premiered Steven’s Story, a short film based on true events in Surrey. 

You can watch the video below.

Lisa, who also leads on Victims for the Association of Police and Crime Commissioners, said: “I’m absolutely delighted with the news that cuckooing is set to become a specific criminal offence. 

“This is a chillingly sinister form of exploitation that transforms homes from safe, private havens into prisons. 

“While anyone can be affected, victims are usually vulnerable in some way. They may be single parents, affected by domestic abuse, have a history of substance abuse, or be young, often with experience of the care system. 

“Criminals will take advantage of this vulnerability to cause significant, lasting harm. 

“Harm is also caused to entire communities, and police often become aware of a cuckooed property after neighbours call in persistent, severe anti-social behaviour. 

Vulnerable victims exploited

“What is most worrying is that victims of cuckooing may remain hidden from police and the agencies poised to support them, through fear or perhaps because they have a history of offending. 

“But if you’re in this terrible situation, you are a victim, and we can and will help you. There is a way out. 

“The brilliant team at Catalyst Support are changing lives. I urge anyone who needs support to get in touch.” 

Catalyst Support’s Cuckooing Outreach Service Manager Karen Jones said: “Catalyst Support Cuckooing team welcomes the first steps to recognising cuckooing as a stand-alone crime.  

“We hope that making it a criminal offence will make a difference to the support available to victims, as well as deter perpetrators from exploiting vulnerable people.  

“Hidden crime”

“Cuckooing has long been a hidden crime, and the impact it has on vulnerable victims has often not been recognised. We hope that the change in the legislation will help the victims to be seen and receive the support they require and build resilience to avoid further exploitation. 

“The guidance will help improve identification of cuckooing and allow professionals to take action.  

“We will continue our work as an assertive outreach service and provide further support to both victims and partner agencies to help address cuckooing in the community.” 

For more information, visit catalystsupport.org.uk, call 01483 590150, or text 07909 631623. 

Commissioner draws up plans for police priorities as roadshow attended by hundreds draws to a close

Posted on | by Alex Winter

Hundreds of Surrey residents have had their say on the issues that affect them most as the Policing Your Community roadshow returned during the autumn and winter.

The events, which took place in each of the county’s 11 boroughs, as well as online, gave audiences the opportunity to share their thoughts about crime and policing where they live.

The series kicked off in Guildford borough in late September, and concluded with an online meeting on January 13. Around 100 people attended the virtual event, where questions ranging from CCTV use in Guildford and Cobham to delays to court cases were asked.

During the meetings, hosted by Police and Crime Commissioner Lisa Townsend, Surrey Police Chief Constable Tim De Meyer, and each of the Borough Commanders, a number of common concerns emerged.

These include anti-social behaviour, burglary, police visibility and shoplifting.

Hundreds have their say

The Commissioner will shortly launch her Police and Crime Plan, created with the input of residents, community groups, businesses and victims’ services across Surrey.

The Plan, which provides a blueprint for policing priorities in the county until 2028, will reflect the concerns raised by communities.

Lisa is also currently asking residents what they’d be prepared to pay to support policing in Surrey. You can have your say HERE.

Surrey Police is dedicated to tackling crime. In the past 12 months, the force has more than doubled its charge rate, with an additional 3,500 offences prosecuted.

An additional 2,500 arrests have been made, and both burglary and assault with injury charges have increased by 90 per cent, while shoplifting offences have increased four-fold, with 876 more offences charged across the country.

Charges more than double

Meanwhile, charge rates for offences related to violence against women and girls, rape and child abuse have doubled.

Funding secured by the Commissioner is being used across the county to tackle anti-social behaviour and crime hotspots in 10 of the 11 boroughs.

The Commissioner said: “The most crucial part of my role is to represent the voices of Surrey’s residents when it comes to policing.

“The Policing Your Community events allowed both myself and the Chief Constable to hear what people are most concerned about where they live, and to answer any questions they may have.

‘Taking the fight to criminals’

“My upcoming Police and Crime Plan, which sets the priorities for police in Surrey, will reflect some of the issues we have heard during the roadshow.

“The Chief’s own plan, which is designed to take the fight to criminals by relentlessly pursuing the most prolific offenders, tackling pockets of lawlessness, and driving drug dealers and shoplifting gangs out of the county, is working.

“Surrey Police is one of the fastest-improving forces in the country, and our officers and staff are more determined than ever to make this county a hostile place for criminality.

“In the coming weeks, I’ll be sharing more about my plans for the coming years, and I’ll be highlighting some of the fantastic work that goes on day in, day out by our hard-working teams.”

Commissioner joins officers on burglary patrol in Surrey Heath as hundreds of homes are visited

Posted on | by Alex Winter

POLICE have visited hundreds of Surrey Heath residents to help them protect their properties from burglars this winter.

Since September 1, 43 burglaries have been committed in the borough.

British Asian communities have been disproportionately affected for their gold jewellery, which is often bought as a wedding gift and passed down through generations.

Senior leaders at Surrey Police shared their efforts to track down burglars during the tenth Policing Your Community event, which took place in Frimley on the evening of Monday, December 2.

Burglary patrol

Borough Commander Gemma Taylor said two members of her team have voluntarily made a permanent move to late shifts to ensure they’re on-hand during the night to support burglary victims.

Meanwhile, her officers have visited almost 400 homes in recent weeks to reassure residents and issue burglary prevention advice and free motion alarms.

Days after the forum, Police and Crime Commissioner Lisa Townsend joined Surrey Heath’s Safer Neighbourhood Team for a shift.

During the evening, foot patrols took place in residential areas of Camberley, Windlesham, Frimley, Lightwater, and West End and Bisley.

Prevention advice

Lisa said: “Becoming a victim of a burglary has a really significant impact that often lingers long after the crime has taken place.

“Most burglaries have taken place when residents are out of their homes at work or on the school run. In most cases, their homes were in darkness when the offenders broke in.

“The team here in Surrey Heath are doing all they can to track down the individuals responsible for these appalling crimes, and I know how hard all staff, officers and volunteers are working to end this spate of offending.

“But in the meantime, there are things residents can do to help prevent burglaries.

“Significant impact”

“Always report a burglary on 101 or digital 101, or 999 if a crime is in progress, and please make sure you do this as quickly as possible.

“If you see anything that seems concerning, but you’re not sure if a crime has taken place, you can report it via Surrey Police’s Suspicious Activity Portal.”

Resources to help prevent a crime taking place are available via surrey.police.uk/cp/crime-prevention/protect-home-crime/keep-burglars-out-property.

Just days left to have your say on policing priorities in Surrey for the next three years

Posted on | by Alex Winter

It’s the last chance to have your say on what you think the policing priorities in your community should be.

Surrey’s Police and Crime Commissioner Lisa Townsend is urging residents to fill in a brief survey that will help shape policing in the county for the next three years.

The poll, which allows respondents to pick the issues they’d like to see Surrey Police focus on, closes this Thursday, December 12.

It is anonymous, takes just a few minutes to complete, and can be filled in here:

Surrey Police and Crime Plan 2025-2028

Just days remain to have your say

The answers will help the Commissioner draw up her Police and Crime Plan, which provides the blueprint for policing in Surrey until 2028.

It will be published in early 2025 and will cover her current term of office.

Lisa was re-elected for a second term of office in May this year and has pledged to ensure Surrey Police implement a ‘back-to-basics’ approach to policing in the county.

She said: “Time is running out for Surrey’s residents to put their voices at the heart of policing.

‘Get offenders off our streets’

“My survey will close on Thursday, and I’d urge anyone who hasn’t yet had their say to fill it in.

“I want Surrey Police to focus on tackling those crimes that blight our local communities and to target persistent offenders and take them off our streets.

“But it’s really important that I hear from as many people as possible about what is happening where you live and what you want to see your police teams focus on in the future.

“The Force is making great strides, with an additional 3,500 charges across all crime types in the past 12 months. We must sustain that fantastic progress, but there are challenges ahead and tough choices will have to be made on where we focus resources.

“That’s why I want to concentrate on what Surrey residents say is most important to them.”

Join local events

For more information on the Police and Crime Plan, visit Surrey-PCC.gov.uk/police-and-crime-plan/consultation-2024

The Commissioner and Chief Constable Tim De Meyer are currently touring the county for the Policing Your Community roadshow.

The final in-person event takes place this Wednesday, December 11 at Haslemere Museum in Waverley borough. An online event for those who were unable to join their nearest meeting will then be hosted on January 13 next year.

For more information, or to sign up, visit Surrey.Police.uk/police-forces/surrey-police/areas/au/about-us/in-the-community/

Surrey's Police and Crime Commissioner Lisa Townsend stands in front of a room of people who sit facing her. She is smiling. Beside her is a large television which has the words 'any questions?' on the screen. To her left are two police officers in uniform. The picture was taken at the Policing Your Community event in Elmbridge.

Lisa Townsend speaks to an audience at the Policing Your Community event in Elmbridge this autumn

Police and Crime Commissioner Lisa Townsend standing outside Sainsbury's in Redhill town centre

Reports of shoplifting in Surrey are increasing – and this is why I’m glad, Commissioner says

Posted on | by Alex Winter

Surrey’s Police and Crime Commissioner says she is “glad” reports of shoplifting are increasing in the county.

Lisa Townsend acknowledged that her response might seem “strange” to residents.

But rising reports are likely to reflect a more accurate picture of offending in Surrey – meaning police are better-equipped to respond.

Figures released by the Office for National Statistics last month, which take into account crime to the year ending June 2024, show that reports of shoplifting rose by 53 per cent in just 12 months.

This is the highest number of reported offences in this category since 2015.

However, provisional figures suggest that the Force is now arresting significantly more shoplifters.

Shoplifting rates rise in Surrey…

In the past 12 months, 837 more arrests for shoplifting were made than the previous year.

Shoplifting offences are increasing across the country. Nationally, reports rose by 29 per cent, and are now at the highest levels since recording began.

Surrey has previously recorded some of the lowest rates of shoplifting in England and Wales.

Lisa said: “We know that Surrey has often been hailed for the low number of shoplifting incidents reported.

“But I’m glad that this isn’t the case anymore.

“That may sound very strange to the public.

“However, the likely truth of those low numbers is that victims simply weren’t reporting these crimes to Surrey Police.

…But so do arrests

“I have spoken with a huge number of retailers through my work. Just last year, at the Policing Your Community event in Woking, I was told that a branch of the Co-op was seeing up to 20 thefts a day.

“The Force has openly encouraged victims of all offences to make sure they are reporting crimes. I hope that the increase in shoplifting rates is, at least in part, a reflection of that.”

The Commissioner said it is not always possible for victims to feel there has been a satisfactory conclusion to a report.

However, arrests are increasing.

“In the past year, we have seen 837 more arrests for shoplifting,” she said.

Myth-busting

“Across the board, the Force’s arrest rate has risen significantly. When it comes to shoplifting in particular, the arrest rate was 8.1 per cent – it is now 18.4 per cent.

“We still have a long road to travel, but we are certainly heading in the right direction.”

Lisa also said there is a “pervasive myth” that police will only attend if items worth more than £200 are stolen.

“Put as clearly as possible, this isn’t true,” she said.

“During a recent plain-clothed operation at Sainsbury’s in Redhill, I watched as a shoplifter was arrested for stealing items worth just £7.50.”

Force’s success stories

The issue has been repeatedly raised during the Policing Your Community events, which are currently taking place across the county.

Members of the public have heard some of the Force’s success stories.

At the event in Tandridge during late October, Borough Commander Lyndsey Whatley said three suspected members of an all-female organised crime group (OCG) have recently been charged.

In Spelthorne, Borough Commander Matt Walton revealed his team’s shoplifting detection rate is up by 50 per cent.

And in Guildford, three shoplifters connected to organised criminality have recently been jailed for stealing almost £200,000-worth of goods from supermarkets.

‘Report it’ plea

The thieves are believed to be responsible for more than 100 crimes targeting large supermarkets.

Surrey Police’s investigators worked in partnership with Tesco, wading through hours of CCTV footage, to secure the convictions.

Lisa said: “The Chief Constable, Tim De Meyer, takes shoplifting incredibly seriously.

“When I speak to officers, they take it incredibly seriously.

“Shoplifting is not a victimless crime, and we urge retailers to continue reporting offences as and when they occur.”

Police and Crime Commissioner Lisa standing by supermarket trolleys

Lisa Townsend has urged victims of shoplifting to keep reporting offences

Surrey's Police and Crime Commissioner, Lisa Townsend, stands in a line alongside a group of officers in uniform holding awards. To her left, in dress uniform, is Spelthorne Borough Commander Matt Walton

Officers honoured after pioneering work led to the UK’s biggest-ever closure order at Ashford block

Posted on | by Alex Winter

A police team responsible for shutting down 16 flats in a single housing block have been honoured with an award.

Spelthorne’s Safer Neighbourhood Team applied for the country’s biggest-ever closure order last year after the property, an assisted living facility in Ashford, became a hotspot for anti-social behaviour and drug-dealing.

Closure orders, which are granted by magistrates’ courts, are issued for specific addresses linked to persistent crime. The order means the address can be closed to either an individual or a group of people for a specified period of time. Those who disobey the order can be arrested.

At a ceremony held at Surrey Police’s Mount Browne headquarters in Guildford on Wednesday, the officers – and in particular, anti-social behaviour specialist Dan Burrell – were recognised for their achievement.

Pioneering work

Their pioneering work to close a Stanwell brothel was also highlighted at the event, held during national Anti-Social Behaviour Awareness Week.

Surrey’s Police and Crime Commissioner, Lisa Townsend, celebrated with the team after giving a speech to open the awards.

She said: “Spelthorne’s Safer Neighbourhood Team have been doing some amazing work to tackle anti-social behaviour.

“As well as the closure of the 16 properties in a single block, they are the first neighbourhood team in the country to shut down a brothel using sexual offences legislation. Victims who were being exploited were safeguarded immediately, and those living nearby were protected from further misery and harm

“This team is redefining our understanding of how closure orders can be used to drive out anti-social behaviour from communities around Spelthorne.

“I’m absolutely delighted to celebrate their fantastic achievement.”

“Amazing”

Spelthorne Borough Commander Matt Walton said: “I’m really proud of my team, who work so hard to make sure anti-social behaviour isn’t blighting the lives of residents in the borough.

“We’re also very lucky to have some fantastic partners who make our work possible.

“I’d like to thank Holly Abberley of A2 Dominion Housing, and Will Jack and Alex Lacey from Spelthorne Borough Council’s Community Safety Team, all of whom were also recognised with awards tonight.

“Without our partners, we wouldn’t have been able to get half of the results we’ve achieved for the community over the past few years.”

Two of the services funded by the Office of the Police and Crime Commissioner – Catalyst Support’s Cuckooing Service and Mediation Surrey – were also among the winners.

Lisa Townsend stands beside members of Catalyst Support's Cuckooing Service, who received awards at a Surrey Police ceremony to highlight efforts made to tackle anti-social behaviour.

The team from Catalyst Support’s gold standard Cuckooing Service

Lisa Townsend stands beside members of Catalyst Support's Cuckooing Service, who received awards at a Surrey Police ceremony to highlight efforts made to tackle anti-social behaviour.

Lisa Townsend pictured with the Mediaton Surrey team

Police and Crime Commissioner walking through graffiti covered tunnel with two male police officers from the local team in Spelthorne

We want to hear from you! Still time to have your say on policing priorities for Surrey

Posted on | by Nathan Rees

What crimes do you think police should be tackling where you live? Now is the chance to have your say!

Police and Crime Commissioner Lisa Townsend is urging Surrey residents to fill in a brief survey that will help shape policing in the county for the next three years.

You can select what issues you want to see Surrey Police focus on as part of the consultation for her new Police and Crime Plan which is currently underway.

Your answers will help the Commissioner draw up her Plan, which will launch early next year and provide the blueprint for policing in the county until 2028.

Have your say

But you will need to be quick – the survey, which launched in October, will close on December 12 2024. It is anonymous, only takes a few minutes to complete, and can be filled in here:

Surrey Police and Crime Plan 2025-28 Public Consultation

The Police and Crime Plan provides the basis for how the Commissioner holds the Chief Constable to account and sets the priorities for policing for the county.

It will be published in early 2025 and will cover her current term of office, which runs until 2028.

Lisa was re-elected for a second term of office in May this year and has pledged to ensure Surrey Police implement a ‘back-to-basics’ approach to policing in the county.

‘Back to basics’

She said: “My mission is clear – I want Surrey Police to focus on tackling those crimes that blight our local communities and to target persistent offenders and take them off our streets.

“Over the autumn months, our Policing Your Community roadshow has been visiting every borough in the county where hundreds of residents have been giving us their views on policing where they live.

“I know there are issues that consistently cause concern such as anti-social behaviour, shoplifting, drug crime, the safety of women and girls and visible policing in our communities.

“But I want to hear from more of you about what is happening where you live and what you want to see your police teams focus on in the future.

“We have a good response so far to the survey and I want to thank all those who have already filled it in.

“But it is really important to me to hear from as many people as possible so if you haven’t done so already – please do take a few minutes to let me know what you think.

More are being charged

“Surrey Police is making great strides in tackling crime across the county with another 3,500 more charges over the last year, which is great news for our residents.

“I want to sustain that progress, but there are financial challenges ahead and some tough choices will have to be made on where we focus our resources.

“That is why I want to concentrate on what the Surrey public tell me is important to them and create a Police and Crime Plan that helps delivers a policing service they can be proud of.”

Share your priorities

For more information, visit our dedicated webpage, Surrey-PCC.gov.uk/police-and-crime-plan/consultation-2024

Our last three Policing Your Community events are taking place in Runnymede, Surrey Heath and Waverley in the next few weeks.

To sign up to an event, visit Surrey.Police.uk/police-forces/surrey-police/areas/au/about-us/in-the-community/

Police and Crime Commissioner Lisa Townsend on a hotspot patrol with Surrey Police officers

Affected by anti-social behaviour? Here’s how to access support

Posted on | by Alex Winter

Surrey’s Police and Crime Commissioner has shared more information on how victims of support can access anti-social behaviour.

Lisa Townsend, who is currently asking members of the public to have their say on priorities for policing over the next three years, has shared Surrey-based resources during national Anti-Social Behaviour Awareness Week.

The week, which takes place between November 18 and 22, aims to raise awareness of the impact anti-social behaviour can have.

What is anti-social behaviour?

More than two thirds of people in a recent survey told us they had either been a victim of or witness to antisocial behaviour. But what exactly is it?

ASB covers a wide range of issues including:

  • Antisocial driving/speeding
  • Nuisance noise
  • Drug use or drug dealing
  • Dog fouling
  • Fly tipping
  • Graffiti
  • Littering

There are also some things that, while annoying, do not count as anti-social behaviour, which might include:

  • DIY or off-road car repairs (unless late at night or early in the morning)
  • Everyday living noises such as loud conversations, doors opening and closing, and lawnmowers in use
  • One-off occasional events such as birthday parties, barbecues, or other celebrations
  • Lawful use of fireworks
  • Property boundary disputes

Police and Crime Plan

Lisa has urged members of the public to fill out a survey that will inform the creation of her next Police and Crime Plan, a blueprint for Surrey Police’s priorities between 2025 and 2028.

The Commissioner says anti-social behaviour is one of the key issues raised by residents around the county.

She said: “It is my job to ensure your views on policing in Surrey are heard and that is why I now ask for your help in creating my new Police and Crime Plan. 

“I want to make sure the public’s priorities for policing are my priorities too. This is why I want as many people as possible to fill out the survey and let me know your views.”

It only takes a few minutes to complete and can be filled in here:

Surrey Police and Crime Plan 2025-28 public consultation

The survey will remain open until December 12 2024.

Policing Your Community

The Commissioner is also learning more about anti-social behaviour in different Surrey towns and villages through her Policing Your Community roadshow, held in partnership with Surrey Police.

Anti-social behaviour covers a wide spectrum of incidents, which may include neighbourhood disputes, noise, rowdy behaviour, and poor driving.

It can also be linked to criminal offences, including speeding, violence, vandalism, and drug dealing.

Lisa said: “There is often a perception among those who attend my Policing Your Community events that anti-social behaviour isn’t worth reporting.

“But the reality is, it can have a severe and harmful impact on victims.

“For some, there will be no escape, even in their own homes.

“During recent meetings, I’ve heard much about how officers deal with anti-social behaviour.

“In Mole Valley, police are targeting repeat offenders and carrying out regular operations to tackle anti-social driving and e-scooter and e-bike riding.

“In Woking, three properties connected to crime have been closed down in three months.

“In Spelthorne, more than 20 e-bikes have been seized in Stanwell and Ashford after they were connected to criminality.

“Policing teams across the county are committed to dealing with anti-social behaviour. But we know there is always more work to do to ensure residents feel safe.”

Support available

A range of measures are available for those affected by anti-social behaviour.

The Commissioner’s office funds Mediation Surrey, which aims to resolve neighbourhood issues through discussion.

Those who feel failed after repeatedly reporting anti-social behaviour can turn to the ASB Case Review, which draws together key partners to review their actions.

Working with partners, the Commissioner’s office has also secured Home Office Safer Streets funding, which is currently being used in Redhill, Guildford and Walton-on-Thames to tackle anti-social behaviour.

In addition, Lisa secured a £1million government grant for hotspot policing, which uses police intelligence to flood Surrey’s worst-affected areas with officers.

To learn more about how to access support or report an issue, visit healthysurrey.org.uk/community-safety/asb

ASB Help explains more about the different types of anti-social behaviour. It also has an interactive guide to help you report ASB to the right agency in the right way.  

You can also report anti-social behaviour directly to Surrey Police via surrey.police.uk/ro/report/asb/asb-v3/report-antisocial-behaviour/

In an emergency, always call 999.