Category: Serious and Organised Crime

Police and Crime Commissioner Lisa Townsend standing outside Sainsbury's in Redhill town centre

Reports of shoplifting in Surrey are increasing – and this is why I’m glad, Commissioner says

Posted on | by Alex Winter

Surrey’s Police and Crime Commissioner says she is “glad” reports of shoplifting are increasing in the county.

Lisa Townsend acknowledged that her response might seem “strange” to residents.

But rising reports are likely to reflect a more accurate picture of offending in Surrey – meaning police are better-equipped to respond.

Figures released by the Office for National Statistics last month, which take into account crime to the year ending June 2024, show that reports of shoplifting rose by 53 per cent in just 12 months.

This is the highest number of reported offences in this category since 2015.

However, provisional figures suggest that the Force is now arresting significantly more shoplifters.

Shoplifting rates rise in Surrey…

In the past 12 months, 837 more arrests for shoplifting were made than the previous year.

Shoplifting offences are increasing across the country. Nationally, reports rose by 29 per cent, and are now at the highest levels since recording began.

Surrey has previously recorded some of the lowest rates of shoplifting in England and Wales.

Lisa said: “We know that Surrey has often been hailed for the low number of shoplifting incidents reported.

“But I’m glad that this isn’t the case anymore.

“That may sound very strange to the public.

“However, the likely truth of those low numbers is that victims simply weren’t reporting these crimes to Surrey Police.

…But so do arrests

“I have spoken with a huge number of retailers through my work. Just last year, at the Policing Your Community event in Woking, I was told that a branch of the Co-op was seeing up to 20 thefts a day.

“The Force has openly encouraged victims of all offences to make sure they are reporting crimes. I hope that the increase in shoplifting rates is, at least in part, a reflection of that.”

The Commissioner said it is not always possible for victims to feel there has been a satisfactory conclusion to a report.

However, arrests are increasing.

“In the past year, we have seen 837 more arrests for shoplifting,” she said.

Myth-busting

“Across the board, the Force’s arrest rate has risen significantly. When it comes to shoplifting in particular, the arrest rate was 8.1 per cent – it is now 18.4 per cent.

“We still have a long road to travel, but we are certainly heading in the right direction.”

Lisa also said there is a “pervasive myth” that police will only attend if items worth more than £200 are stolen.

“Put as clearly as possible, this isn’t true,” she said.

“During a recent plain-clothed operation at Sainsbury’s in Redhill, I watched as a shoplifter was arrested for stealing items worth just £7.50.”

Force’s success stories

The issue has been repeatedly raised during the Policing Your Community events, which are currently taking place across the county.

Members of the public have heard some of the Force’s success stories.

At the event in Tandridge during late October, Borough Commander Lyndsey Whatley said three suspected members of an all-female organised crime group (OCG) have recently been charged.

In Spelthorne, Borough Commander Matt Walton revealed his team’s shoplifting detection rate is up by 50 per cent.

And in Guildford, three shoplifters connected to organised criminality have recently been jailed for stealing almost £200,000-worth of goods from supermarkets.

‘Report it’ plea

The thieves are believed to be responsible for more than 100 crimes targeting large supermarkets.

Surrey Police’s investigators worked in partnership with Tesco, wading through hours of CCTV footage, to secure the convictions.

Lisa said: “The Chief Constable, Tim De Meyer, takes shoplifting incredibly seriously.

“When I speak to officers, they take it incredibly seriously.

“Shoplifting is not a victimless crime, and we urge retailers to continue reporting offences as and when they occur.”

Police and Crime Commissioner Lisa standing by supermarket trolleys

Lisa Townsend has urged victims of shoplifting to keep reporting offences

Police and Crime Commissioner Lisa standing by supermarket trolleys

Commissioner dispels shoplifting “myth” – and says the offence is a top priority for police in Surrey

Posted on | by Alex Winter

SURREY’S Police and Crime Commissioner has moved to “myth-bust” claims that police won’t investigate lower-value shoplifting incidents – after joining an undercover sting at an East Surrey supermarket.

Lisa Townsend said “persistent rumours” that police will fail to respond to incidents where the total value of items stolen is less than £200 are “categorically untrue”.

The Commissioner joined a recent plain-clothes operation to tackle shoplifting at Sainsbury’s in Redhill. During the initiative, a suspected offender was detained after allegedly stealing items worth just £7.50.

While Surrey has some of the lowest levels of shoplifting in the country, reports rose by 26 per cent between December 2022 and 2023. The figure is reflective of national trends.

Myth-busting

The Force uses uniformed patrols in hotspots, plain-clothes operations and public engagement to tackle shoplifting.

Their approach has resulted in a number of recent successes.

Within recent months, the work of a single officer who was initially tasked with investigating shoplifting at a branch of Tesco in Guildford uncovered an alleged two years of offending by a gang based in Essex. Six people have now been charged with a total of 86 offences for conspiracy to commit theft from a shop.

Lisa was quizzed on Surrey Police’s response to the offence during a meeting with Dorking’s Business Improvement District.

The Commissioner said: “For many years now, there has been a persistent rumour that police will only investigate reports of shoplifting where the value exceeds £200.

“This is categorically untrue, and it’s time to myth-bust this particular story.

“It is true that police may not visit a business immediately, depending on the threat or risk or harm reported.

“However, the Chief Constable has been clear that ultimately, he wants to see all reports investigated, whether the loss is £5 or £5,000.

“I recently watched as a suspected shoplifter was arrested on suspicion of stealing items worth just £7.50.

‘We take it very seriously’

“Reports of shoplifting are rising throughout the UK.

We know that much of this increase is fuelled by organised gangs who are stealing to order, targeting higher-value items to sell on to members of the public struggling with the cost of living.

“Shoplifting also often goes hand-in-hand with violence, threats and abuse directed at retail staff.

“It’s crucial that Surrey Police, as well as every other force in the country, treats these offences with the seriousness they deserve.”

Dozens of arrests amid Redhill crime crackdown funded by Surrey Commissioner

Posted on | by Alex Winter

A partnership initiative to improve safety in Redhill has resulted in 54 arrests along with the recovery of drugs, cash and knives.

Surrey Police’s targeted activity is part of a comprehensive community plan to reduce crime and help foster pride in the town centre.   

Earlier this year, Surrey Police, Reigate & Banstead Borough Council, the Police and Crime Commissioner and YMCA East Surrey announced they had joined forces with local partners to address crime and anti-social behaviour in Redhill.

This action followed a survey for residents and visitors to the town which highlighted community concerns around anti-social behaviour (ASB), drugs, shoplifting and violent crime.

Over the past six months, partners have been developing and implementing measures to reduce crime in Redhill. The project adopts the College of Policing’s ‘Clear, Hold, Build’ framework, which brings together police, partners and the community to disrupt serious and organised crime and importantly, sustain a reduction in criminal behaviour.

This is a three-phased approach where targeted disruptions aim to ‘clear’ offenders from Redhill, followed by sustained intervention to ‘hold’ the area free from crime. The ‘build’ phase focuses on preventative work, driven by the community, to address the root causes of ASB and crime in the town.

As part of this initiative, Surrey Police is conducting proactive operations within Redhill to target and remove criminals operating in the town. This is some of the police activity that has taken place over the past two months:

  • 54 arrests for offences including drugs, drink driving, assault, shoplifting, going equipped for burglary and immigration offences.
  • 20 people charged and 39 community resolutions for lower-level offences.
  • 200+ searches with 26 drug seizures, along with the recovery of £17,700 in cash and seven knives.
  • Joint operations at Redhill train station with British Transport Police and rail enforcement officers to target county lines drug dealing.
  • Night-time patrols of the town centre with plain clothed behaviour detection officers to identify suspicious or predatory behaviour.
  • Work with local businesses to conduct days of action focused on stopping shoplifters.
  • 11 joint licensing visits with Reigate and Banstead Borough Council to support premises in keeping patrons safe.
  • Patrols of the surrounding road network to disrupt criminals and target driving offences.
  • Regular community engagement in the town centre and with local schools.

Reigate and Banstead Borough Commander Inspector Jon Vale said: “This initiative is about reducing crime in Redhill for the long-term.

“Surrey remains the fourth safest county in the UK, but from speaking with residents, we know there are concerns about specific patterns of behaviour within the town.

“It’s important that we are challenging all levels of criminality, as often it can be through disrupting offences such as anti-social behaviour and shoplifting we can see the links, and look to prevent, serious and organised crime in the area.

“The increase in arrests reflects the targeted operations taking place in Redhill and I want to reassure residents that it’s this activity that is helping us to identify and root out criminal behaviour.

Crime crackdown

“The collaborative effort from partners and the community has been fantastic, and the sustained work on measures within the community I hope will have a lasting impact.”

Safer Redhill is supported by funding secured through the Office of the Police and Crime Commissioner, including £265,000 of Safer Streets funding and £58,000 from the Community Safety Fund.

Surrey Police is working closely with Reigate and Banstead Borough Council and YMCA East Surrey to implement some of the measures made possible through this funding which support the ‘hold’ and ‘build’ phase of the project, such as a new youth bus.

Council leader Councillor Richard Biggs said: “It’s exciting to be part of Safer Redhill, which is bringing partners together to take pride in the town centre and make sure everyone can enjoy the many great things Redhill has to offer safely.

Dozens of arrests

“Our community safety, enforcement, licencing and cleansing teams are all working closely with the police and YMCA youth workers to address both the causes and effects of anti-social behaviour and crime.

“The response from local businesses, the Redhill Business Guild and community organisations has been amazing.

“My thanks go to all involved in this project and I want to encourage people living in or visiting Redhill to get involved too and report any concerns they may have.”

Surrey’s Police and Crime Commissioner, Lisa Townsend, joined officers in Redhill on Thursday to observe an operation to target shoplifting in the town.

‘Redhill is a hostile place for criminals’

She said: “Our local police teams are working incredibly hard to ensure Redhill is a hostile place for criminals, so I am delighted to see this the impact this targeted action is having in the town.

“Initiatives like Clear, Hold, Build show just how important close partnership working is for agencies to identify problems and tackle them effectively them for the benefit of our local communities.

“I know that anti-social behaviour, violence, drug dealing and shoplifting have been key issues that have blighted the town centre and we are determined to drive this sort of criminality out of Redhill.

“I hope the sustained activity will continue to make the area a safer place for local residents and help restore pride in where they live.”

Police and Crime Commissioner Lisa Townsend with a member of coop staff

Organised crime is fuelling “abhorrent” abuse and violence against shopworkers, Surrey’s Commissioner warns in meetings with retailers

Posted on | by Alex Winter

SHOPWORKERS are being attacked and abused amid a nation-wide boom in shoplifting fuelled by organised criminals, Surrey’s Police and Crime Commissioner has warned.

Lisa Townsend blasted “abhorrent” violence against retail workers as Respect for Shopworkers Week, organised by the Union of Shop, Distributive and Allied Workers (USDAW), got underway on Monday.

The Commissioner has met with retailers in Oxted, Dorking and Ewell in the past week to hear about the impact crime has on retailers.

Lisa heard some staff have been assaulted when trying to stop shoplifters, with the crime acting as a flashpoint for violence, abuse and anti-social behaviour.

Criminals are stealing to order, workers say, with laundry supplies, wine and chocolates targeted most frequently. Profits made from shoplifting across the UK are used in the commission of other serious offences, including drug trafficking, police believe.

‘Abhorrent’

Surrey has among the fewest reports of shoplifting in the country. However, Lisa said the offence is often linked to “unacceptable and disgusting” violence and verbal abuse.

One retailer told the Commissioner: “As soon as we try to challenge shoplifting, it can open the door to abuse.

“The safety of our workers is paramount, but it makes us feel powerless.”

Lisa said: “Shoplifting is often viewed as a victimless crime but it’s far from it and can have a significant impact on businesses, their staff and the surrounding community.

“Retail workers across the country provided a vital lifeline to our communities during the Covid pandemic and it’s crucial that we take care of them in return.

“So I find it hugely concerning to hear about the unacceptable and abhorrent violence and abuse suffered by shopworkers. The victims of these offences are not statistics, they are hard-working members of society who are suffering just for doing their job.

Commissioner’s anger

“I have been out speaking to businesses in Oxted, Dorking and Ewell over the last week to hear about their experiences and I am committed to working with our police teams to address the concerns that were raised.

“I know Surrey Police are committed to tackling this issue and a big part of the new Chief Constable Tim De Meyer’s plan for the Force is to concentrate on what policing does best – fighting crime and protecting people.

“This includes focusing on some of those crime types such as shoplifting which is what the public want to see.

“The links between shoplifting and serious organised criminality prove how vital it is for police across the country to get a grip on shoplifting. We need a co-ordinated approach to tackle this issue so I am pleased to hear that there are plans for a specialist police team to be set up nationally to target shoplifting as a ‘high-harm’ cross-border crime.

“I would urge all retailers to keep reporting incidents to police so resources can be allocated to where they are needed most.”

In October, the government launched the Retail Crime Action Plan, which includes a police commitment to prioritise urgently attending the scene of shoplifting when violence is committed against shop workers, where security guards have detained an offender, or when evidence is needed to secure evidence.

Commissioner Lisa Townsend with representatives from USDAW and Co-op employee Amila Heenatigala at the store in Ewell

Paul Gerrard, Co-op’s Director of Public Affairs, said: “Safety and security is a clear priority for Co-op, and we are pleased that the serious issue of retail crime, which impacts our communities so dramatically, has been acknowledged.

“We’re invested in colleague and store safety, and we welcome the ambition of the Retail Crime Action Plan, but there is a long way to go. Actions must match the words and we urgently need to see the changes take place so the desperate calls to police from frontline colleagues are responded to and the criminals start to realise there are real consequences to their actions.”

According to an USDAW survey of 3,000 members, 65 per cent of those who responded have been verbally abused at work, while 42 per cent have been threatened and five per cent have suffered a direct assault.

The union’s general secretary Paddy Lillis said six in ten incidents were triggered by shoplifting – and warned the offence is “not a victimless crime”.

To report an ongoing emergency to Surrey Police, call 999. Reports can also be made via 101 or the digital 101 channels.

Office of the Police and Crime Commissioner logo

Deputy Commissioner praises proactive Surrey Police operation after 68 arrests made

Posted on | by Alex Winter

AN OPERATION to target criminals exploiting major road and rail networks to commit serious and acquisitive crime resulted in 68 arrests between the 10 – 12 October.

During the operation, nine police forces worked together to share intelligence and co-ordinate resources to pursue high harm criminals and disrupt organised crime groups operating across borders.

Officers from Surrey, Sussex, Thames Valley, the Met, Hertfordshire, Bedfordshire, Warwickshire, Northamptonshire and the British Transport Police participated in the operation.

This included the deployment of specialist units such as intelligence, covert, police dogs and the National Police Air Service, who worked together with officers on the ground to pursue criminals travelling between counties to commit serious crime.

The operation also resulted in:

  • 26 weapons being seized;
  • Over £9,000 in cash being seized;
  • 51 vehicles being seized;
  • 66 instances in which drugs being seized.

Criminals suspected of operating county line networks, carrying out organised burglaries and thefts of high value cars were among some of those who found themselves in handcuffs last week.

Detective Inspector James Ansell, who co-ordinated the operation, said: “Whilst we work across borders and share intelligence with neighbouring forces all year-round, this operation was an intensive effort to pursue some of the south-east’s most dangerous criminals.

“Organised crime groups exploit the most vulnerable and bring violence and misery to our communities, which is why putting a stop to serious and acquisitive crime is a priority we all share.

“Our work does not stop here, and criminals should know that we will relentlessly pursue them until they are brought to justice and our communities are safeguarded from their deplorable crimes.”

Surrey’s Deputy Police and Crime Commissioner, Ellie Vesey-Thompson, joined officers on patrol in the north of the county on Wednesday night.

She said: “During the evening, I had the opportunity to see first-hand the incredible work officers do to tackle serious criminality, both in Surrey and further afield.

“This teamwork approach with other forces around the country allows our offices to disrupt the cross-border criminal activity that does so much harm to vulnerable victims.

“Coordinating our resources and sharing intelligence further equips Surrey Police to tackle a huge range of offences, including county lines drug dealing, violence against women and girls, and burglary.

“Making sure residents here in Surrey not only are safe, but feel safe too, is a key priority for the Commissioner and I, and proactive operations like this are key in helping to achieve that goal.”

Police and Crime Commissioner Lisa Townsend

“We must drive criminal gangs and their drugs out of our communities in Surrey” – PCC Lisa Townsend hails ‘county lines’ crackdown

Posted on | by Surrey PCC

The new Police and Crime Commissioner Lisa Townsend has hailed a week of action to crackdown on ‘county lines’ criminality as an important step in the effort to drive drug gangs out of Surrey.

Surrey Police, together with partner agencies, carried out pro-active operations across the county and in neighbouring areas to disrupt the activities of criminal networks.

Officers made 11 arrests, seized drugs including crack cocaine, heroin and cannabis and recovered weapons including knives and a converted handgun as the county played its part in a national ‘Intensification Week’ to target organised drug crime.

Eight warrants were executed and officers seized cash, 26 mobile phones and disrupted at least eight ‘county lines’ as well as identifying and/or safeguarding 89 young or vulnerable people.

In addition, police teams across the county were out in communities raising awareness of the issue with over 80 educational visits made.

For more information on the action taken in Surrey – click here.

County lines is the name given to drug dealing which involves highly organised criminal networks using phone lines to facilitate the supply of class A drugs – such as heroin and crack cocaine.

The lines are valuable commodities to dealers, and are protected with extreme violence and intimidation.

She said: “County lines continues to be a growing threat to our communities so the kind of police intervention we saw last week is vital to disrupting the activities of these organised gangs.

The PCC joined local officers and PCSOs in Guildford last week where they teamed up with Crimestoppers on the last leg of their ad-van tour of the county warning the public of the danger signs.

“These criminal networks seek to exploit and groom young and vulnerable people to act as couriers and dealers and often use violence to control them.

“As lockdown restrictions ease over this summer, those involved in this sort of criminality might see that as an opportunity. Tackling this important issue and driving these gangs out of our communities is going to be a key priority for me as your PCC.

“Whilst the targeted police action last week will have sent a strong message out to county lines drug dealers – that effort must be sustained going forward.

“We all have a part to play in that and I would ask our communities in Surrey to remain vigilant to any suspicious activity that could be related to drug dealing and report it immediately. Equally, if you know of anyone being exploited by these gangs – please pass that information to police, or anonymously to Crimestoppers, so that action can be taken.”

More PCC funding to tackle burglaries and catalytic converter thefts in Surrey

Posted on | by Surrey PCC

The Police and Crime Commissioner for Surrey David Munro has provided additional funding to help Surrey Police prevent burglaries and catalytic converter thefts.

£14,000 from the PCC’s Community Safety Fund has been provided to enable local Surrey Police teams to develop targeted operations with the new Surrey Police Prevention and Problem Solving Team across six boroughs.

An additional £13,000 has been allocated to the Serious and Organised Crime Unit to work with the team to tackle a steep rise in catalytic converter thefts from vehicles in the county.

The problem solving team was paid for by the PCC’s increase to the policing element of local council tax in 2019-2020, alongside more police officers and staff in Surrey’s communities.

The county saw the fourth largest increase in catalytic converter thefts in the country in 2020, rising to over 1,100 incidents since April. Surrey Police records an average of eight domestic burglaries a day.

Working closely with the Prevention and Problem Solving Team enables officers to identify new trends and inform a bespoke approach based on the analysis of multiple incidents.

This involves a new way of thinking about crime prevention that is data led, and leads to a longer term reduction in crime.

Embedding a problem solving approach in the planning of operations saves time and money later on; with fewer but more targeted actions.

Analysis for new operations to prevent burglaries included actions such as reviewing every single crime committed in a target area in winter 2019.

Responses informed by the team and funded by the PCC include increased patrols and deterrents in specific locations where it is believed they will have the most impact. The distribution of catalytic converter marking kits and greater awareness of this crime will be carried out by local police.

PCC David Munro said: “Burglary is a devastating crime that has a long lasting impact on individuals, and is one of the main concerns expressed by local residents. Catalytic converter thefts have also increased in recent months.

“I know from our recent community events that this is a key concern of residents.

“As the problem solving team heads into its second year, I’m continuing to increase the resources available to Surrey Police to build on the improvements being made. This includes more analysts and investigators to lead problem solving across the Force, and more police officers in local teams to drive crime down.”

Chief Inspector and Prevention and Problem Solving Lead Mark Offord said: “Surrey Police are fully committed to ensuring that our residents feel safe in their communities. We understand that the harm caused to victims of burglary goes far beyond the material loss of property, and can have far-reaching financial and emotional consequences.

“As well as proactively targeting the individuals committing these offences, our problem solving approach seeks to understand how and why crimes are committed, with the intention of employing crime prevention techniques that will make offending a riskier prospect for potential offenders.”

Individual operations funded by the PCC will form part of Force’s dedicated response to burglary county-wide.