Police and Crime Commissioner walking through graffiti covered tunnel with two male police officers from the local team in Spelthorne

Spotlight on anti-social behaviour as Commissioner leads work to improve response in Surrey

The Police and Crime Commissioner Lisa Townsend said residents’ voices must continue to be heard as a vital project in Surrey to tackle anti-social behaviour (ASB) moves into its next phase.

Earlier this year around 2,000 Surrey residents completed a survey giving their views on ASB as part of a project being supported by partners across the county to strengthen the response that communities receive.

That data is now being drawn together with the outcome of a number of focus groups being held to help agencies develop plans to work together to target actions where they are needed the most.

To mark the start of Anti-Social Behaviour Awareness Week, the Commissioner is throwing a spotlight on the issue which can take many forms, ranging from rowdy behaviour to neighbourhood disputes and criminal damage.

Over a third of those who responded to the survey said that anti-social driving, littering and anti-social parking were among top concerns where they live. The survey revealed that drug use and dealing, inconsiderate dog ownership, groups hanging around and vandalism were also key issues.

Reducing ASB is the key priority for Surrey’s Anti-Social Behaviour and Community Harm Reduction Partnership Delivery Group that includes the Commissioner’s office, Surrey Police, Surrey County Council, local councils, health, housing and support services.

The survey response has helped the Partnership build a fresh picture of the challenges faced in communities across the county which will help shape plans to tackle the problem going forward.

An average of 49% of residents reported that ASB where they lived had got worse in the previous 12 months – with the vast majority saying they would contact the police in the first instance, followed by their local council.

Over 200 people who completed the survey also expressed their interest in joining in-person focus groups to provide more information on ASB in their area.

In June, workshops independently carried out by ASB Help were commissioned by the Commissioner’s office to ensure that personal experiences were captured in the plans that will be developed by the Partnership this year.

Building on an ‘outstanding’ rating for preventing crime and anti-social behaviour received by Surrey Police in an inspection by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) last year, Commissioner Lisa Townsend said the work was vital to ensure individuals affected by ASB were kept at the heart of a response by partners working together: 

She said: “Whenever I speak to residents across the county, anti-social behaviour is one of those topics that regularly causes concern in our communities.

“Whilst ASB can often be regarded as a low-level crime – we know that the impact on people’s physical and mental health can be enormous.

“I’m proud of the partnership work that my office and Surrey Police are supporting to address the root causes of anti-social behaviour in Surrey. But the reality is that ASB can cause misery for those on the receiving end, making it essential that we continue to listen to our communities and work together to improve the response that our residents receive.

“Every experience of ASB is different and understanding the bigger picture behind persistent cases of ASB is important to address related concerns that range from health and environmental issues, to the risk of violence or ‘hidden’ crimes that can include hate and exploitation.

“I’m incredibly grateful to every person who has taken part in our survey and focus groups that will inform the progress of the whole Partnership in this area over the next year.”

Joanna Grimshaw, Head of ASB and Partnerships at Surrey Police, added: “As a partnership we are currently looking at how we can improve our support for victims of ASB. We want to make sure that police and partners recognise the harm caused by ASB and do not see it as low-level incidents that happen in isolation.

“The survey and focus groups will help us to hear the victims voice and shape our victim support offer in the future. I would also encourage victims or witnesses to report ASB to the appropriate agency.”

Information on how to report anti-social behaviour or access help with persistent ASB can be found at https://www.healthysurrey.org.uk/community-safety/asb

Mediation Surrey provide a dedicated mediation service that provides a listening ear and supports individuals to access further help.

Rowdy and nuisance behaviour, drug use, anti-social use of vehicles, anti-social drinking and criminal damage are examples of ASB that should be reported to the police.

Contact Surrey Police on 101, via Surrey Police social media channels or at https://surrey.police.uk. Always dial 999 in an emergency.

Deputy Police and Crime Commissioner Ellie Vesey-Thompson next to football pitch

“It has the power to change the lives of young people”: Deputy Commissioner launches new Premier League Kicks programme in Surrey

A PREMIER League programme that uses the power of football to draw young people away from crime has expanded into Surrey thanks to a grant from the Office of the Police and Crime Commissioner.

The Chelsea Foundation has brought flagship initiative Premier League Kicks to the county for the first time.

The scheme, which supports people aged between eight and 18 from disadvantaged backgrounds, already operates at 700 venues across the UK. More than 175,000 young people engaged in the programme between 2019 and 2022.

Young attendees are offered sports, coaching, music and educational and personal development sessions. Local authorities in areas where the programme is delivered have reported significant reductions in anti-social behaviour.

Deputy Police and Crime Commissioner Ellie Vesey-Thompson and two Surrey Police Youth Engagement Officers joined representatives from Chelsea FC in Cobham to launch the programme last week.

Youngsters from three youth clubs, including the MYTI Club in Tadworth, enjoyed a series of matches during the evening.

Ellie said: “I believe Premier League Kicks has the power to change the lives of young people and wider communities in our county.

“The scheme has already had huge success around the country at diverting children and teenagers from anti-social behaviour. Coaches encourage attendees of all abilities and backgrounds to focus on their personal achievements and successes, which is key to developing resilience in young people that will help them better manage challenges that might arise throughout their lives.

‘The power to change lives’

“Engagement in the Kicks sessions also gives young people additional routes into education, training and employment, alongside having fun playing football.

“I think it’s brilliant that volunteering is also a key part of the programme, helping young people feel more invested in and connected to their communities and linking them with some of the most vulnerable in society.

“I am so pleased we’ve been able to support the Chelsea Football Club Foundation in bringing this initiative to our county, and am grateful to them and Active Surrey for their work in getting the first sessions up and running across Surrey.”

Young people who join Premier League Kicks will meet in the evenings after school and during some school holidays. Open access, disability-inclusive and female-only sessions are included, as well as tournaments, workshops and social action.

Deputy Commissioner Ellie Vesey-Thompson at the launch of Premier League Kicks in Surrey

Ellie said: “Protecting people from harm, strengthening relationships between Surrey Police and the county’s residents and working with communities so they feel safe are key priorities in the Police and Crime Plan.

“I believe this brilliant programme will help meet every one of those objectives by inspiring young people to achieve their potential and building safer, stronger and more inclusive communities.”

Tony Rodriguez, Youth Inclusion Officer at Chelsea Foundation, said: “We are delighted to have joined forces with the Office of the Police and Crime Commissioner to begin offering our successful Premier League Kicks programme within Surrey and it was great to launch this initiative with a fantastic event at Chelsea’s training ground in Cobham.

“The power of football is unique in its ability to positively affect society, it can prevent crime and antisocial behaviour by offering opportunities to all, and we look forward to developing this programme further in the near future.”

Surrey Police Youth Engagement Officers Neil Ware, left, and Phil Jebb, right, speak to young attendees

broken window

Last chance to have your say in survey on anti-social behaviour in Surrey

Time is running out to have your say on anti-social behaviour (ASB) as a county-wide survey launched by the Police and Crime Commissioner for Surrey Lisa Townsend closes this weekend.

Getting tough on anti-social behaviour (ASB) is a key part of the Commissioner’s Police and Crime Plan, that includes making sure people are protected from harm and feel safe.

The survey by the county’s ASB and Community Harm Reduction Partnership Delivery Group, that includes her office, aims to boost the service that residents receive.

In order to hear from more people, it has been extended to the end of this Sunday, 02 April.

It only takes a few minutes to fill in the survey and you can have your say here: https://smartsurvey.co.uk/s/GQZJN3/

Anti-social behaviour takes many forms, ranging from rowdy or inconsiderate behaviour to anti-social driving and criminal damage.

Responses to the survey will provide a fresh picture of the problems that communities in Surrey face and will be used to raise more awareness of how to report ASB and the support that is available to victims.

Persistent ASB can significantly increase the risk to an individual’s health and is often connected with the bigger picture of community safety. For example, repeat ASB might indicate that ‘hidden’ crimes including abuse or drug use are taking place, or that a vulnerable individual is being targeted or exploited.

Charity ASB Help supported the launch of the survey and will be working with the Commissioner’s office and Surrey Police to analyse the feedback and help amplify the voice of victims.

Commissioner Lisa Townsend said ASB was a topic that is regularly raised by residents in Surrey, but that it could not be ‘solved’ by police alone:

“Anti-social behaviour is often described as a ‘low level’ crime but I don’t agree – it can have a lasting and devastating impact on people’s lives.

“I regularly hear from residents affected by ASB and they often feel there is no escape. It is happening where they are and may repeat weekly or even daily.

“Making sure our communities feel safe is a key part of my Police and Crime Plan for Surrey and I’m proud that we have a strong partnership tackling ASB in Surrey. By working together, we can see the bigger picture to reduce ASB in the longer term. But we can only do that by making sure we listen to victims and actively identify how to strengthen the support for those affected.

“There is more to do. Your views are really important for us to improve the response we provide, including raising more awareness of the ways you can report different problems and access help.”

The online survey will close at midnight on Sunday 02 April.

Anyone affected by ASB in Surrey can find out which agency to contact for different problems at https://www.healthysurrey.org.uk/community-safety/asb/who-deals-with-it

Parking issues and people gathering socially are not forms of ASB. ASB that should be reported to the police includes criminal damage, drug use and antisocial drinking, begging or antisocial use of vehicles.

Support is available if you are affected by persistent ASB in Surrey. Visit the Mediation Surrey website for more information about mediation and coaching to resolve community, neighbourhood or family disputes.

Visit our Community Trigger page to find out what to do if you have reported the same problem on multiple occasions in a six month period, but have not received a response that resolves the issue.

Graffiti and rubbish by wall

Have your say: Commissioner launches anti-social behaviour survey to boost response in Surrey

Police and Crime Commissioner Lisa Townsend has launched a county-wide survey on the impact and understanding of anti-social behaviour in Surrey.

It comes as the county’s partnership looks to boost the service that residents receive from the different agencies that are involved when they report an issue.

Getting tough on anti-social behaviour (ASB) is a key part of the Commissioner’s Police and Crime Plan, that includes making sure people are protected from harm and feel safe.

The survey is an important way of making sure residents’ views remain at the heart of the work of the Commissioner and partners – while capturing a fresh picture of the problems that communities in Surrey are facing in 2023.

It will provide valuable data that will be used to hone services and raise crucial awareness of the different routes for reporting ASB and the support that is available to those affected.

It only takes a few minutes to fill in the survey and you can have your say now here: https://www.smartsurvey.co.uk/s/GQZJN3/

Anti-social behaviour takes many forms, ranging from rowdy or inconsiderate behaviour to anti-social driving and criminal damage. It is tackled by the county’s ASB and Community Harm Reduction Partnership Delivery Group that includes the Commissioner’s office, Surrey County Council, Surrey Police, housing providers and various support charities.

Persistent ASB can significantly increase the risk to an individual’s health and is often connected with the bigger picture of community safety. For example, repeat ASB might indicate that ‘hidden’ crimes including abuse or drug use are taking place, or that a vulnerable individual is being targeted or exploited.

But reducing anti-social behaviour is complex and requires coordinated support from partners in areas such as housing, care, and mental health as well as policing.

Charity ASB Help are supporting the launch of the survey and will be working with the Commissioner’s office and Surrey Police to analyse the feedback in the spring.

In order to amplify the voice of victims, they’ll also be holding a series of face-to-face focus groups with victims of ASB, followed by an online consultation with community representatives. Individuals completing the survey can sign up to take part in one of three sessions that are planned to take place at the start of summer.

Commissioner Lisa Townsend said it was a topic that is regularly raised by residents in Surrey, but that ASB could not be ‘solved’ by police alone:

She said: “Anti-social behaviour is often described as a ‘low level’ crime but I don’t agree – it can have a lasting and devastating impact on people’s lives.

“I regularly hear from residents affected by ASB and they often feel there is no escape. It is happening where they are and may repeat weekly or even daily.

“What might seem like a small issue reported to one organisation, such an ongoing neighbourhood dispute, could also belie a cycle of harm that is hard to spot from a single viewpoint.

“Making sure our communities feel safe is a key part of my Police and Crime Plan for Surrey and I’m proud that we have a strong partnership tackling ASB in Surrey. By working together, we can see the bigger picture to reduce ASB in the longer term. But we can only do that by making sure we listen to victims and actively identify how to strengthen support including mediation or the Community Trigger Process.

“There is more to do. Your views are really important for us to be able to raise more awareness of the ways you can report different problems and access help.”

Harvinder Saimbhi, CEO at charity ASB Help said: “We are really pleased to be supporting the launch of the ASB survey across Surrey. Holding face-to-face focus groups really gives partner agencies an opportunity to hear directly from individuals about their experiences and the impact of ASB within their communities. This initiative will ensure victims are at the heart of the response to effectively tackling ASB.”

The online survey will run until Friday, 31 March.

Anyone affected by ASB in Surrey can find out which agency to contact for different problems at https://www.healthysurrey.org.uk/community-safety/asb/who-deals-with-it

Parking issues and people gathering socially are not forms of ASB. ASB that should be reported to the police includes criminal damage, drug use and antisocial drinking, begging or antisocial use of vehicles.

Support is available if you are affected by persistent ASB in Surrey. Visit the Mediation Surrey website for more information about mediation and coaching to resolve community, neighbourhood or family disputes.

Visit our Community Trigger page to find out what to do if you have reported the same problem on multiple occasions in a six month period, but have not received a response that resolves the issue.

Contact Surrey Police on 101, via Surrey Police social media channels or at surrey.police.uk. Always dial 999 in an emergency.