What you told us - Office of the Police & Crime Commissioner for Surrey

These are some of the responses shared by those who participated in the survey.

“We had an overnight break-in – the store was closed for six hours.”
“The business had to close to replace damaged equipment.”
“It’s led to a high turnover of staff.”
“We’ve seen an increase in insurance premiums.”
“Our PCSO, Aaron, has been very proactive, and the procedures we’ve been involved with led to one prosecution.”
“We have local PCSOs who are doing their best but it’s not sufficient.”
“Shoplifting from charity shops doesn’t seem to be a priority.”
“Police can be slow to respond.”
“I get shoplifters at least once a week at my store.”
“The response I received from PCSOs in Staines was outstanding.”
“The response has definitely improved, but there have been occasions that were dealt with poorly.”
“We felt like the police had more important work to do.”
“Shops can do nothing to protect themselves.”

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