Surrey custody scheme goes platinum again!

The custody visiting scheme in Surrey overseen by Police and Crime Commissioner Lisa Townsend’s office has been recognised for its outstanding work after being awarded ‘Platinum’ status for the second time.

The Independent Custody Visiting (ICV) Scheme was recognised nationally earlier this month for achieving the highest accolade possible for the quality of its work in the county.

The award cements Surrey’s place as one of the leading custody visiting schemes in the country.

Under the scheme, volunteers from the local community known as Independent Custody Visitors (ICVs) make unannounced visits to Surrey Police custody to check on the rights, wellbeing, and dignity of detainees.

Surrey's ICV Scheme Manager Erika Dallinger holding award alongside Chair of ICVA Dame Anne Owers (left of image) and CEO of ICVA Sherry Ralph (right of image)
Surrey’s ICV Scheme Manager Erika Dallinger holding award alongside Chair of ICVA Dame Anne Owers (left of image) and CEO of ICVA Sherry Ralph (right of image)

172 visits

In the last year, our ICVs made 172 visits, spending a collective total of 700 hours of volunteer time across Surrey’s three custody suites.

By listening to individuals in custody, they provide valuable and independent oversight of the care that is provided when an individual is detained.

Their recommendations cover everything from ensuring that there are enough blankets in winter, to safeguarding someone who is experiencing a mental health crisis.

Visits are held at all hours and the findings are reported back to the Commissioner and Surrey Police in a cycle that promotes continuous improvement.

Code of practice

The Independent Custody Visiting Association (ICVA) judges schemes every three years based on its quality assurance framework that assesses how well schemes comply with a Code of Practice for custody.

Surrey’s ICV Scheme Manager Erika Dallinger was presented with the Platinum award at a ceremony in London award that represents the highest level of accreditation possible for schemes across the UK.

Welcoming the award, Police and Crime Commissioner Lisa Townsend said: “Upholding the highest standards of policing in Surrey is vital in maintaining the confidence of the communities that we serve across the county.

Transparency in policing

“That is why the ICV scheme is such a crucial part of the work my office does to champion transparency in policing and hold the Chief Constable to account.

“This is only made possible by the passion and dedication invested in the scheme by every one of our volunteers, and by the ICV Scheme Manager Erika Dallinger.

“I am delighted that their hard work has been recognised again with this Platinum award which reflects the outstanding work that goes into making the ICV scheme such a success in Surrey.”

Still time to have your say on proposed police merger plans!

Have you had your say yet on plans to merge Surrey Police with its neighbouring forces?

Under Government proposals – Surrey could become part of a larger south-east ‘mega force’ which will police a population larger than Greater London, New York or Scotland and Wales combined.

Police and Crime Commissioner Lisa Townsend is urging the county’s residents to let her know what they think by filling in her brief survey.

It is not too late to take part – the survey is open until Monday 17 August and can be found here: www.smartsurvey.co.uk/s/mergers/

Police reform

Under plans for police reform announced in January, the Government intends to scrap the current 43 force system in England and Wales and create larger regional forces in their place.

It would likely mean Surrey Police will disappear and be merged with neighbouring forces in Sussex, Thames Valley, Kent and Hampshire.

The Commissioner has voiced her concern at the plans saying she believes it would result in police resources being pulled away from Surrey communities leaving it with a second-rate service.

Lisa said: “We have had a great response so far to the survey so but I urge anyone who lives in Surrey and is interested in the future of policing in our county to fill it in and have their say

“Policing is at a vital crossroads right now. We must move with the times and reform is certainly needed but I am really concerned that the residents of Surrey will be left short-changed by these merger plans.

“A south-east region ‘mega force’ would be policing a population of over nine million people – that is more than Scotland and Wales put together.

Safest county

“We are the safest county in the region with no major city and I fear that on a Saturday night, police teams will not be concentrated in our communities in Surrey but will be drawn to places like Dover, Oxford, Reading or Portsmouth.

“This is my view and I know it will not be shared by everyone but although the Government are drawing the plans up, the public are not being consulted.

“That is why I have launched my survey. Whether you agree with the plans or not –  I want to ensure the public of Surrey have a voice on this really important decision and is why I am asking everyone to take a few minutes to fill it in and have their say.

“I will then publish the results later this summer and share them with those who are making the decisions around force mergers.”

For further information about the proposals, you can read the Government’s white paper ‘From local to national: a new model for policing’:
https://www.gov.uk/government/publications/from-local-to-national-a-new-model-for-policing  

The image shows Police and Crime Commissioner Lisa Townsend, a blonde woman who wears a white long-sleeved top and black trousers, standing close to a glass door which has the Surrey Police logo on it. Her hands are clasped and she is looking directly into the camera with a serious expression.

Commissioner condemns ‘shameful’ scenes following violence in Epsom last night

The Police and Crime Commissioner for Surrey, Lisa Townsend, said those involved in the violent scenes in Epsom last night should expect to face the full force of the law.

The Commissioner condemned the actions of those involved in the disorder as “shameful” after missiles including missiles including cans, rocks and flares were thrown at police officers.

Local hotels and residential properties were also targeted following false claims that these were housing people seeking asylum.

Four arrests were made in total and officers will be studying footage of the violence to identify those responsible for any further criminal offences.

The Commissioner said: “The mindless scenes we witnessed last night where our police officers were targeted with missiles were nothing short of shameful.

“I am a firm believer in people’s right to peaceful protest, but sadly, some of those present in Epsom yesterday stepped way beyond that line, and the type of behaviour we witnessed will not be tolerated.

“The reality is that a number of those in Epsom last night were not local and have come into the town from elsewhere clearly with their own agenda.

“My message to those intent on stirring up trouble under the guise of legitimate protest is stay away from Epsom.

“If you involve yourself in disorder, the police will take robust action and I expect you to face the full force of the law.”

The Commissioner said the last week has been extremely challenging for the local community in Epsom following the reported rape in the town on April 11.

Lisa said: “I have always been a strong advocate for the safety of women and girls in all our communities in Surrey and I am well aware of the concern and fear that is felt when these type of reports are made.

“Rape and sexual assault allegations are rightly treated with the utmost seriousness by Surrey Police. They are often complex and must be handled with a great degree of sensitivity and care.

“I have been kept updated by senior officers and I know how painstaking and extensive the enquiries have been over the last week to establish the full facts of what happened in this case.

“I fully appreciate in circumstances like this that the local community are keen to have as much information as possible, particularly when the report made is of such a concerning nature.

“I have spoken to the Chief Constable to see whether further clarity can be given around the circumstances of this case. But the reality is, our police service is often in the unenviable position of trying to balance sharing information publicly with ensuring the integrity of an investigation.

“Surrey Police have said there is no evidence this case involves asylum seekers or immigrants.

“But clearly this does not suit the narrative some want to push and we are still seeing misinformation being spread online, which I believe helped fuel the scenes we witnessed last night.

“This unhelpful speculation has made a difficult situation even worse for our communities in Epsom.

“I would like to thank them for their continued patience and understanding while this investigation is carried out.”

Deputy Commissioner honours first Surrey Constabulary officer to die in the line of duty

Image shows a bouquet of white flowers and a note which reads: "With eternal gratitude for your hard work keeping Surrey safe, and the ultimate sacrifice you made in doing so. Lisa Townsend, Ellie Vesey-Thompson, and all at the Office of the Police and Crime Commissioner."

Wednesday, July 30 marks the 170th anniversary of the death of the first police officer from Surrey Constabulary killed in the line of duty.

Deputy Commissioner, Ellie Vesey-Thompson, joined serving and retired police officers, town councillors and local residents to commemorate Inspector William Donaldson. 

The memorial service, held annually on the last Sunday of July on Memorial Green in Haslemere, was also attended by Inspector Donaldson’s great-great-grandchildren, Jane Matthews and Henry Pelham.

Cllr Jacquie Keen MBE, Deputy Mayor of Haslemere, led the service alongside Rev Justin Manley-Cooper and Chair of the Police Remembrance Trust, Rev David Wilbraham.

The picture shows a group of people standing on a green. They include people in formal police dress and a reverend, who is speaking into a microphone.

Inspector William Donaldson, known as the ‘Hero of Haslemere,’ was violently attacked in Haslemere town centre by a group of railway labourers known as navvies on the night of the July 29 1855. 

Donaldson, along with Constable James Freestone, had been patrolling pubs in the area to check that they were closing in time for the Sabbath. 

Arriving at The King’s Arms, they found a group of navvies celebrating receipt of their fortnightly wages.  When Inspector Donaldson told them to leave, most of them complied except for Thomas Woods, who took offence to having to be forced to depart. 

Groups of navvies were still milling about the town, and when the officers told them to disperse, a brawl started.

During the scuffles, one of the mob, David Smith, was arrested and taken to the town’s lock-up. Angered by the arrest, a group of 30 navvies marched up to Market House – now known as Haslemere Town Hall – and the location of where their friend was being held, demanding his release. 

When Inspector Donaldson refused, Thomas Woods hit him over the head with an iron bar, causing him to fall to the ground, where he was kicked and stamped on by other attackers in the mob. Constable Freestone was also badly injured but was saved by two local residents who heard his cry of “murder, murder” and came to help. 

Inspector Donaldson was taken to his home, where it is believed that upon seeing his wife Janet at the door, whispered: “My dear wife, I am dying.” These were to be his last words.

Inspector Donaldson died at 3am on July 30 1855 due to a fracture of his skull. He was 47.

Image shows an officer in formal uniform holding a flag. Beside him, Deputy Commissioner Ellie Vesey-Thompson - a blonde woman wearing a black dress - kneels to place flowers beside a building.

The Deputy Commissioner said: “It was an honour to be present at the service to pay my respects and commemorate Inspector Donaldson.

“He is, rightly, remembered now as the ‘Haslemere Hero’ for his dedication to keeping the town safe, for which he made the ultimate sacrifice.

“Remembering William and the bravery shown by him and his colleagues that night brings a stark reminder of the threats our officers still face to this day.

“We remember William alongside the 26 other Surrey officers who have died in the line of duty since, and I am incredibly grateful to the wonderful officers serving our county today, wearing their uniform with pride whilst keeping Surrey safe.

“As with William and James on July 29 1855, our officers continue to run towards danger in order to protect our communities, and I know that William’s sense of service lives on in Surrey Police today.”

Inspector Donaldson’s great-great-grandson Henry Pelham, 83, said: “He makes me feel so proud, it still brings a lump to my throat.

“There isn’t a day that goes by that we don’t mention his name.”

At the service, Henry Pelham presented a cheque for £1,100 to Rev David Wilbraham in support of the Police Remembrance Trust from the proceeds of his book, Inspector William Donaldson 1807 – 1855, The First Surrey Police Officer to be killed in the Line of Duty.

The Police Remembrance Trust is custodian of the UK Police Roll of Honour and records the name of almost 5,000 officers who have died on duty.  There are 27 Surrey police officers recorded on the Roll.

Image shows four people looking into the camera. On the left and right are two people in police uniform holding flags. In the middle is Deputy Commissioner Ellie Vesey-Thompson, a blonde woman in a black dress, and an officer with medals.
Surrey Police contact staff member at desk

Have your say – Commissioner invites views on 101 performance in Surrey

Police and Crime Commissioner Lisa Townsend has launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number. 

League tables published by the Home Office show that Surrey Police is one of the best forces at quickly answering 999 calls. But recent staff shortages in the police Contact Centre have meant that calls to 999 have been prioritised,  and some people have experienced long waits for calls to 101 to be answered.

It comes as Surrey Police consider measures to improve the service the public receive, such as extra staffing, changes to processes or technology or reviewing the different ways that people can get in touch. 

Residents are invited to have their say at https://www.smartsurvey.co.uk/s/PLDAAJ/ 

Commissioner Lisa Townsend said: “I know from speaking to residents that being able to get hold of Surrey Police when you need them is really important to you. Representing your voice in policing is a key part of my role as your Commissioner, and improving the service that you receive when contacting Surrey Police is an area that I’ve been paying close attention to in my conversations with the Chief Constable.

“That’s why I am really keen to hear about your  experiences of the 101 number, whether you have called it recently or not.

“Your views are needed to inform the decisions that Surrey Police take to improve the service you receive,  and it is vital that I understand that ways that you would like me to carry out this role in setting the police budget and scrutinising Force performance.”

The survey will run for four weeks until the end of Monday, 14 November. Results of the survey will be shared on the Commissioner’s website and will inform improvements to 101 service from Surrey Police.