We are making our content accessible to more people. This includes those who experience sight, hearing, motor control and neurological challenges.

Information on this page relates to the Surrey OPCC website, the website for the PCC’s Funding Hub and the website of the Victim and Witness Care Unit in Surrey.

This website and the Funding Hub is run by Surrey OPCC. The Victim and Witness Care Unit website is maintained by Surrey OPCC on behalf of Surrey Police.

How accessible this website is

The UK Web Accessibility Guidelines were updated in 2018 to enable more individuals to access information online.

We want everyone to be able to access information on these pages but we know some parts of this website aren’t fully accessible. This page provides some of the detail that we expect to provide in our Accessibility Statement once further steps are taken to improve accessibility on these sites.

Steps we have taken

In order to comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, we have:

    • carried our internal and external research to understand the changes needed under the new Accessibility requirements, and established a small project team


    • explored three relevant services, and then commissioned a detailed Accessibility Audit that took place in September 2020. The audit was based on 12 samples, including pages from each website and examples of different element used.


    • been in conversation with the audit provider and our own external website developers to understand how these changes can be best achieved at a cost that is sensible and responsible under our obligations as a public body

Options we identified

The following options to improve our accessibility were identified as a result of the accessibility audit in September 2020. These were to:

(1) Update the existing three websites to encompass the most urgent, or most of the changes needed. A significant cost and labour element has been identified that would improve accessibility of the many aspects of the site. However while this would technically meet legal requirements, it would not include modernising or increasing accessibility to all information and uses due to the scale of the wider need identified.

(2) Design and develop a new website, that would offer greater range of accessibility improvements now and in the future. This option will incur a significant cost at greater expense than the first option.  But this would constitute a more effective use of funds given the substantial changes and cost already identified as part of the above process. A new website was already under consideration to improve our communications in past years, but was not progressed prior to the accessibility process due for cost reasons. This will further coincide with the potential start of a new Commissioner in 2021, which would enhance the new opportunities to build fresh awareness of  the role and the office.

Current plans

Following from the above options, it was agreed with a new Commissioner in May 2021 to progress the development of a new website, that will further include the information that is currently on a separate funding micro site.

The new website is now in development and is expected to be live in September 2022. It will feature enhanced accessibility tools alongside an updated Accessibility Statement, increased search ability and navigation and content that is specifically developed with acessibility as the priority.

Testing with disability and equality and diversity organisations in Surrey is being arranged to ensure the new site meets a wide range of needs.

Reporting accessibility problems

If you can’t access something you need on this site, please tell us about it and we will get you what you need in another way:

By email:
By phone: 01248 630200

To help us understand the problem as quickly as we can, please also tell us the web address or title of the page the problem relates to, and the device and/or software used to access it.

Feedback and contact

If you’d like to contact us about something else, and you need a response, please contact us using the above details.

Compliance status

This website is not yet compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, as a result of the above considerations.

Accessibility Statement

A full Accessibility Statement will be provided as soon as possible, replacing the text on this page with more information on:

      • areas of accessibility met and details of changes made
      • testing and audit process
      • plans to meet any areas not yet achieved
      • information on enforcement and the complaints process

Content that is not within the scope of the accessibility regulations

Many of our older PDFs and Word documents are not fully accessible, for example, they may not be easy to read using a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Date of most recent update

This page was updated on 07 December 2020. We will continue to update this page as we improve the accessibility of the websites identified.