Decision 41/2022 – Surrey Police Case Management System

Author and Job Role: Lucy Thomas, Commissioning & Policy Lead for Victim Services

Protective Marking:  OFFICIAL

Executive Summary:

As part of the agreement with the Office of the Police and Crime Commissioner, the Victim and Witness Care Unit are required to provide accurate and timely performance data. Current systems do not meet the requirements; therefore the Office of the Police and Crime Commissioner and Surrey Police will jointly fund a case management system.


Following engagement with other forces and victim care units, the ECINS Phoenix CMS module has been identified as a good solution. ECINS is a cloud platform that is already in use within the force and has already gone through assessment and assurances prior to bringing into service and would meet the needs of the Victim and Witness Care Unit.


The payment of £17,284.80 to be awarded to Surrey Police to invest in a case management system for the Victim and Witness Care Unit.

Police and Crime Commissioner Approval

I approve the recommendation(s):

Signature: Lisa Townsend, Police and Crime Commissioner for Surrey (wet signed copy held at Commissioner’s Office

Date: 9th November 2022

All decisions must be added to the decision register.

Areas of consideration:

Financial implications

No implications


No Legal implications


No Risks

Equality and diversity

No implications

Risks to human rights

No Risks