Our office carries out regularly random dip-checks of complaint outcomes provided by the Surrey Police Professional Standards Department (PSD) in order to identify learning and improve the service that every person who contacts the Force receives.
The below table shows the outcomes of random dip checks of Surrey Police complaint outcomes performed by our office between January 2023 and the end of May 2025:
| Public Ref. | Dip-Check Date | Theme/s | Summary | Outcome of Dip-Check | Learning or Recommendation Theme |
| Q4 2022/23 | |||||
| DC1 | 10/01/2023 | Race discrimination | Vehicle stop. | No evidence of discrimination, complaint dealt with appropriately. | None |
| DC2 | 13/01/2023 | Unprofessional attitude and Race discrimination | Lack of contact. | No evidence of discrimination, complaint dealt with appropriately. | None. |
| DC3 | 13/01/2023 | Race discrimination | Officer conduct. | No evidence of discrimination, complaint handled appropriately. | None. |
| DC4 | 27/01/2023 | Race discrimination | Officer conduct. | Allegations withdrawn, complaint handled appropriately. | None. |
| Q1 2023/24 | |||||
| DC5 | 24/04/2023 | Race discrimination | Vehicle stop. | No evidence of discrimination. Satisfied complaint handled appropriately but some learning was identified. | Cultural awareness. |
| DC6 | 05/05/2023 | Recruitment checks | Police Constable application rejected. | Satisfied decision to reject was appropriate and rationale was sound. | None |
| DC7 | 05/05/2023 | Recruitment checks | Police Constable application rejected. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC8 | 05/05/2023 | Recruitment checks | Detective degree holder entry application rejected. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC9 | 05/05/2023 | Recruitment checks | Police Constable application rejected. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC10 | 29/06/2023 | Sex discrimination | Officer conduct. | No evidence of discrimination. Satisfied complaint dealt with appropriately. | None. |
| DC11 | 29/06/2023 | Sex discrimination | Officer conduct. | No evidence of discrimination. Satisfied complaint dealt with appropriately. | None. |
| DC12 | 29/06/2023 | Sex discrimination | Officer conduct. | No evidence of discrimination. Satisfied complaint dealt with appropriately. | Logging complaints. |
| Q2 2023/24 | |||||
| DC13 | 20/07/2023 | Sex discrimination | Officer conduct. | No evidence of discrimination. Satisfied complaint dealt with appropriately. | None. |
| DC14 | 14/09/2023 | Abuse of position / corruption | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | None. |
| DC15 | 07/09/2023 | Abuse of position to pursue an inappropriate relationship | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | IOPC Guidance. |
| DC16 | 13/09/2023 | Abuse of position / corruption | Officer conduct. | Officer was referred to Reflective Practice Review Process. Complaint dealt with appropriately. | Process. |
| DC17 | 13/09/2023 | Organisational corruption, general level of service | Requirement to arrest. | Complaint dealt with appropriately. | Requirement to provide regular updates to complainant. |
| DC18 | 13/09/2023 | Abuse of position / corruption | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | None |
| DC19 | 13/09/2023 | Abuse of position / corruption | Officer conduct. | Not a Surrey Officer. Complaint passed to relevant force. | Should be de-recorded. |
| DC20 | 19/09/2023 | Abuse of position for sexual purpose | Officer conduct. | Officer put on Reflective Practice Review Process. Satisfied that the complaint was dealt with appropriately. | None |
| DC21 | 18/09/2023 | Abuse of position for other purpose and general level of service | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | None |
| Q3 2023/24 | |||||
| DC22 | 19/10/2023 | Abuse of position, pursuing inappropriate relationship / long bail period / detention issues | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | Mandatory referral to IOPC requirements. |
| DC23 | 31/10/2023 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None |
| DC24 | 31/10/2023 | Police Volunteer Application | Rejected police volunteer applications | Satisfied decision to reject was appropriate and rationale was sound. | None |
| DC25 | 31/10/2023 | Police Officer Application | Rejected police officer application. | Satisfied decision to reject was appropriate and rationale was sound. | None |
| DC26 | 31/10/2023 | Police Officer Application | Rejected police officer application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC27 | 31/10/2023 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC28 | 31/10/2023 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC29 | 31/10/2023 | Police Officer Application | Rejected police officer application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC30 | 31/10/2023 | Police Staff Application | Rejected police staff application. | Vetting interview should have been offered before rejection. | Yes. Re-open case and offer vetting interview. |
| DC31 | 31/10/2023 | Police Officer Application | Rejected police officer application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC32 | 06/11/2023 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC33 | 18/12/2023 | Police Officer Application | Rejected police officer application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| Q4 2023/24 | |||||
| DC34 | 05/03/2024 | General level of service and out of court disposals | Complaint about issue of out of custody disposal. | Complaint handler found that the service provided was not acceptable. OPCC is satisfied that reasonable and proportionate action was taken in this case. | Ensure proper administrative processes are followed. |
| DC35 | 05/03/2024 | General level of service and police action following contact | Lack of police action. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate action was taken to address it. | None. |
| DC36 | 06/03/2024 | Police action following contact | Lack of referral to victim support services. | Complaint handler considered all the circumstances of this complaint. OPCC satisfied reasonable and proportionate action was taken in this case. | None. |
| DC37 | 07/03/2024 | General level of service and police action following contact | Already subject of LPB review under Schedule 3 of the Police Reform Act 2002 so case not checked again. | – | None. |
| DC38 | 07/03/2024 | General level of service. | Already subject of LPB review under Schedule 3 of the Police Reform Act 2002 so case does not warrant dip check again. | – | None |
| DC39 | 20/03/2024 | Authority, courtesy, and respect (and) discreditable conduct | Use of force. | Complaint handler considered all the circumstances of this complaint. OPCC satisfied reasonable and proportionate action was taken in this case, however there were concerns about timeliness. | Yes. Allocation to a complaint handled delayed for no apparent reason. |
| DC40 | 27/03/2024 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC41 | 27/03/2024 | Police Officer Application | Rejected police officer application. | Vetting interview should have been offered before rejection. | Cultural awareness and need to offer a vetting interview. |
| DC42 | 27/03/2024 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC43 | 27/03/2024 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| DC44 | 27/03/2024 | Police Staff Application | Rejected police staff application. | Satisfied decision to reject was appropriate and rationale was sound. | None. |
| Q1 2024/25 | |||||
| DC45 | 10/06/2024 | Discriminatory behaviour | Officer conduct. | OPCC satisfied that this complaint was dealt with reasonably (outside Schedule 3) and proportionately and the outcome was appropriate in the circumstances. | Ensure proper administrative process followed. |
| DC46 | 10/06/2024 | Stop and search | Stop and search. | Due to no contact from the CP, the complaint was unable to be progressed. | Ensure proper administrative process followed. |
| DC47 | 10/06/2024 | Police powers, policies and procedures (and) stop and search | Stop and search. | The complaint was dealt with promptly and to the satisfaction of the CP. | Ensure proper administrative process followed and regular updates provided to complainant. |
| DC48 | 14/06/2024 | Unprofessional attitude and disrespect during stop check. | Officer conduct. | No evidence of misconduct. Complaint dealt with appropriately. | Ensure proper administrative process followed |
| DC49 | 14/06/2024 | Police powers and procedures (and) power to arrest and detain | Stop and search. | The complaint was dealt with promptly and to the satisfaction of the CP. | Ensure proper administrative process followed |
| DC50 | 21/06/2024 | Individual behaviours – overbearing or harassing | Stop and search. | OPCC satisfied that complaint was dealt with reasonably and proportionately and the outcome was appropriate in the circumstances. | Ensure all points of complaint are properly recorded. |
| Q2 2024/25 | |||||
| Q3 2024/25 | |||||
| DC55 | 21/11/2024 | Police officer application. | Rejected police officer application. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC56 | 21/11/2024 | Police officer application. | Rejected police officer application. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC57 | 21/11/2024 | Police officer application. | Rejected police officer application. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC58 | 21/11/2024 | Police officer application. | Rejected police officer application. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police but the possibility of offering a vetting interview should have been considered. | More consideration should be given to offering vetting interviews before rejecting applications. |
| DC59 | 21/11/2024 | Police officer application. | Rejected police officer application. | Following an appeal, officer was appointed under conditions. OPCC satisfied with this pragmatic approach. | Wider team learning. |
| DC60 | 21/11/2024 | Police officer application. | Police officer application. | Officer was appointed under conditions. OPCC satisfied with this pragmatic approach. | Wider team learning. |
| Q4 2024/25 | |||||
| DC61 | 25/02/2025 | Police powers, policies and procedures (and) discrimination | Vehicle stop and seizure. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate action was taken to address it. | Individual learning. |
| DC62 | 25/02/2025 | Discriminatory behaviour. | Allegations of bias due to skin colour. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of bias. | None. |
| DC63 | 26/02/2025 | Discriminatory behaviour and delivery of duties and service. | Vehicle stop and allegations of discriminatory behaviour. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of bias. | Need to follow force BWV policy. |
| DC64 | 11/03/2025 | Police powers, policies and procedures | Stop and search. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of misconduct. | None |
| DC65 | 11/03/2025 | Police powers, policies and procedures | Stop and search. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. No evidence of misconduct. | None |
| DC66 | 11/03/2025 | Police powers, policies and procedures | Stop and search. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. | None |
| DC67 | 11/03/2025 | Use of force. | Treatment and injury in custody. | OPCC review found that the complaint handler considered all the circumstances of this complaint, and that reasonable and proportionate. Although restrained by offices, appropriate and approved techniques were used. No evidence of misconduct. | Administrative regarding recording of complaint. |
| DC68 | 11/03/2025 | Use of force. | Treatment and injury in custody. | OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally. Reasonable and proportionate action was taken to address it. Filed due to lack of response from complainant. | None. |
| DC69 | 11/03/2025 | Use of force. | Mistaken identify. | OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally. Reasonable and proportionate action was taken to address it. Complaint correctly filed due to lack of third-party consent. | Administrative regarding de-recording of complaint. |
| DC70 | 11/03/2025 | Use of force. | Allegations of use of force. | OPCC dip check found that the matter was properly recorded and dealt with reasonably and proportionally. Reasonable and proportionate action was taken to address it. Complainant declined to provide details so complaint correctly de-recorded. | None. |
| Q1 2025/26 | |||||
| DC71 | 22/04/25 | Detective Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC72 | 22/04/25 | Police Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC73 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC74 | 22/04/25 | Police Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC75 | 22/04/25 | Police Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC76 | 22/04/25 | Police Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC77 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC78 | 22/04/25 | Police Constable Entry Programme | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC79 | 22/04/25 | Existing Police Officer internal move | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC80 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC81 | 22/04/25 | Existing Police Officer internal move | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC82 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC83 | 22/04/25 | Contractor for MTB redevelopment | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC84 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC85 | 22/04/25 | Police Staff application | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |
| DC86 | 22/04/25 | Special Constable application | Vetting rejection. | Appeal ongoing. | Update required. |
| DC87 | 22/04/25 | Contractor | Vetting rejection. | OPCC satisfied rejected appropriate and in line with the requirements of the Vetting APP and culture of Surrey Police. | None. |