Submit a complaint about Surrey Police, its Officers or Staff

Important information

Mrs Townsend is committed to ensuring that the police deliver a responsive and effective service to the public, so we are sorry that you wish to make a complaint about Surrey Police, its officers or staff.The way that police complaints are handled is governed by the Police Reform Act 2002, the Police (Complaints & Conduct) Regulations 2020, and IOPC statutory guidance. This states that the ‘appropriate authority’ to address police complaints in the first instance is the Professional Standards Department (PSD). 

To make a complaint about Surrey Police, its officers or staff

• Dial 101 (if you have a hearing or speech impairment, textphone on 18001 101)
  Submit a complaint online via the Surrey Police website using this link 
  https://www.surrey.police.uk/fo/feedback/complaints/complaints/complain-about-the-police/
• Write to the Professional Standards Department at:
  Professional Standards Department, Surrey Police Headquarters, Mount Browne, Sandy Lane, Guildford, GU3 1HG
• Live Chat via the Surrey Police website https://www.surrey.police.uk – monitored 24/7 by the same staff who answer 999 and 101 calls.  (Go to Live Chat Icon bottom right of screen)
• Visit your local police station

If you have a hearing or speech impairment, use the Surrey Police textphone service on 18000. 
You can text 999 if you’ve pre-registered with the emergency SMS service.
If you’re a British Sign Language (BSL) user, you can call 999 BSL to use a remote BSL interpreter.