We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Pusat Data kami berisi informasi terkini tentang ukuran kinerja terbaru untuk Polisi Surrey, serta informasi tentang anggaran dan aktivitas komisioning kantor kami dan kontak Anda dengan Komisaris.
Hub diperbarui setiap bulan, artinya berfungsi sebagai versi langsung dari informasi yang ditangkap dalam Laporan Kinerja Publik yang dibuat untuk setiap pertemuan publik.
Berita Terkini
Menjaga Komunitas Anda – Komisaris mengatakan tim polisi melakukan perlawanan terhadap geng narkoba setelah bergabung dalam tindakan keras di daerah
Aksi minggu ini mengirimkan pesan kuat kepada geng-geng daerah bahwa polisi akan terus membongkar jaringan mereka di Surrey.
Tindakan keras senilai jutaan pound terhadap perilaku anti-sosial saat Komisaris menerima dana untuk patroli titik api
Komisaris Lisa Townsend mengatakan uang tersebut akan membantu meningkatkan kehadiran dan visibilitas polisi di seluruh Surrey.
Komisaris memuji peningkatan dramatis dalam waktu menjawab panggilan 999 dan 101 – seiring dengan pencapaian hasil terbaik yang pernah tercatat
Komisaris Lisa Townsend mengatakan waktu tunggu untuk menghubungi Polisi Surrey di 101 dan 999 kini merupakan yang terendah dalam catatan Angkatan.