We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Hab Data kami mengandungi maklumat terkini tentang langkah prestasi terkini untuk Polis Surrey, serta maklumat tentang belanjawan dan aktiviti pentauliahan pejabat kami dan hubungan anda dengan Pesuruhjaya.
Hab dikemas kini setiap bulan, bermakna ia bertindak sebagai versi langsung maklumat yang ditangkap dalam Laporan Prestasi Awam yang dihasilkan untuk setiap mesyuarat awam.
Berita Terkini
Menguasai Komuniti Anda – Pesuruhjaya berkata pasukan polis sedang memerangi kumpulan dadah selepas menyertai tindakan keras barisan daerah
Minggu tindakan menghantar mesej yang kuat kepada kumpulan-kumpulan garis daerah bahawa polis akan terus membongkar rangkaian mereka di Surrey.
Tindakan keras berjuta-juta pound terhadap tingkah laku anti-sosial kerana Pesuruhjaya menerima pembiayaan untuk rondaan kawasan tumpuan
Pesuruhjaya Lisa Townsend berkata wang itu akan membantu meningkatkan kehadiran dan keterlihatan polis di seluruh Surrey.
Pesuruhjaya memuji peningkatan dramatik pada 999 dan 101 masa menjawab panggilan – kerana keputusan terbaik dalam rekod dicapai
Pesuruhjaya Lisa Townsend berkata bahawa masa menunggu untuk menghubungi Polis Surrey pada 101 dan 999 kini adalah yang paling rendah dalam rekod Force.