We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Us Data Hub befettet aktuele ynformaasje oer de lêste prestaasjesmaatregels foar Surrey Plysje, lykas ynformaasje oer de budzjet- en ynbiedingsaktiviteiten fan ús kantoar en jo kontakt mei de Kommissaris.
De Hub wurdt alle moannen bywurke, wat betsjut dat it fungearret as in live ferzje fan 'e ynformaasje fêstlein yn Public Performance Reports produsearre foar elke iepenbiere gearkomste.
Lêste nijs
Plysje fan jo mienskip - Kommissaris seit dat plysjeteams de striid nimme tsjin drugsbendes nei't se meidien hawwe oan county lines
De wike fan aksje stjoert in sterk berjocht nei county line bendes dat plysje sil trochgean te ûntmanteljen harren netwurken yn Surrey.
Million-pound crackdown op anty-sosjaal gedrach as kommissaris krijt finansiering foar hotspot patrols
Kommissaris Lisa Townsend sei dat it jild sil helpe te fergrutsjen plysje oanwêzigens en sichtberens oer Surrey.
Kommissaris begroet dramatyske ferbettering yn 999 en 101 oprop beantwurding tiden - as bêste resultaten op rekord wurde berikt
Kommissaris Lisa Townsend sei dat wachttiden foar kontakt op Surrey Plysje op 101 en 999 binne no de leechste op Force rekord.