Ukuphathwa ngempumelelo kwezikhalazo ngamaphoyisa aseSurrey kubalulekile ekuthuthukiseni izinsiza zamaphoyisa eSurrey. UKhomishana wakho ukholelwa ngokuqinile ekugcineni amazinga aphezulu okusebenza kwamaphoyisa esifundeni sonke.
Sicela ubheke ngezansi ukuthi uKhomishana ukwengamela kanjani ukuphathwa kwezikhalazo ngamaphoyisa aseSurrey. Ukuze kube lula ukuqonda, sithathe izihloko ngokuqondile Ulwazi Olucacisiwe (Isichibiyelo) I-oda lango-2021.
Umbutho ukala kanjani ukwaneliseka kommangali
Amandla asungule umkhiqizo wokusebenza we-bespoke (Power-Bi) othwebula idatha yesikhalazo nokungaziphathi kahle. Le datha icutshungulwa nguMbutho njalo, ukuqinisekisa ukuthi ukusebenza kuhlala kuseqhulwini. Le datha iyatholakala nakuKhomishana ohlangana njalo ngekota neNhloko yoMnyango Wezinsizakalo Zochwepheshe (PSD), aqinisekise ukuthi ukuphathwa kwezikhalazo kugcinwa ngesikhathi nangendlela efanele. Ukwengeza, ukuze kucutshungulwe futhi kwamukele izibuyekezo mayelana nokusebenza, Inhloko yethu Yezikhalazo ihlangana mathupha ne-PSD nyanga zonke.
I-PSD igxila kakhulu ekwanelisekeni kwesikhalazo ngokwenza isiqiniseko sokuthi noma yikuphi ukuthintana kokuqala nommangali kwenzeka ngesikhathi futhi kuyalingana. Idatha yekota ye-IOPC kukhombisa ukuthi iSurrey Police yenza kahle impela kule ndawo. Kokubili kungcono kunama-Most Similar Forces (MSF) kanye ne-National Forces uma kuziwa ekuxhumaneni kokuqala kanye nokugawulwa kwezikhalazo.
Izibuyekezo zenqubekelaphambili ekusebenziseni izincomo ezifanele ezenziwe yi-IOPC kanye/noma i-HMICFRS maqondana nokusingatha izikhalazo, noma lapho izincomo zingamukelwanga incazelo yokuthi kungani
Izincomo ze-IOPC
Kunesidingo sokuthi izikhulu Eziyinhloko nezigungu zamaphoyisa zendawo zishicilele izincomo ezenziwe kuzo kanye nezimpendulo zazo kumawebhusayithi azo ngendlela ecacile nelula kumalungu omphakathi ukuyithola. Kukhona okwamanje one IOPC learning recommendation for Surrey Police. Ungakwazi funda impendulo yethu lapha.
Izincomo ze-HMICFRS
I-Majesty's Inspectorate of Constabulary and Fire Rescue and Fire Services (HMICFRS) ivamise ukuqapha inqubekelaphambili ngokumelene nezincomo abazenza emaphoyiseni emibikweni yabo yokuhlola. Umfanekiso ngezansi kukhombisa inqubekelaphambili eyenziwe ngamaphoyisa ngokumelene nezincomo ezenziwe kuzo 2018/19 Ukuhlola Okudidiyelwe kwe-PEEL futhi Ukuhlolwa kwe-PEEL 2021/22. Izincomo eziphinde zashiwo emibikweni yokuhlola yakamuva kakhulu ziboniswa njengezithathelwe indawo. I-HMICFRS izobe yengeza idatha eyengeziwe etafuleni kuzibuyekezo ezizayo.
Bona zonke izibuyekezo ze-Surrey maqondana nezincomo ze-HMICFRS.
Izikhalazo ezinkulu
Isikhalazo esikhulu siyisikhalazo esenziwe indikimba emisiwe sokuthi “isici, noma inhlanganisela yezici, zamaphoyisa eNgilandi naseWales yiphoyisa elilodwa noma angaphezu kwelilodwa, noma sibonakala silimaza kakhulu izithakazelo zomphakathi. .” (Isigaba 29A, Umthetho Wokuguqulwa Kwamaphoyisa 2002).
Bona okugcwele izimpendulo zezikhalazo ezinkulu ezivela kubo bobabili Amaphoyisa aseSurrey kanye noKhomishana.
Isifinyezo sanoma yiziphi izindlela ezikhona zokuhlonza nokusebenzisa izindikimba noma izitayela zezikhalazo
Imihlangano yanyanga zonke ikhona phakathi kweNhloko yethu Yezikhalazo kanye ne-PSD. Ihhovisi lethu futhi linoMphathi Wokubuyekeza Izikhalazo obhala ngokufunda ezibuyekezweni ezingokomthetho ezicelwe ngaphansi koHlelo 3 loMthetho Wokuguqulwa Kwamaphoyisa 2002 futhi labelane ngalokhu ne-PSD. Ngaphezu kwalokho, Isikhulu Sethu Esithintana Nezokuxhumana sirekhoda konke ukuxhumana nezakhamuzi futhi sithwebula idatha ukuze sinikeze imininingwane yezibalo ngezindikimba ezivamile namathrendi asafufusa ukuze lokhu kwabelwane noMbutho ngesikhathi esifanele.
Inhloko Yezikhalazo iphinde yethamele iForce Organizational Learning Board, kanye neminye imihlangano eminingi ebanzi ukuze kuphakanyiswe ukufunda okubanzi nezinye izindaba. Ihhovisi lethu liphinde lisebenze ngamandla ukuze kuvikeleke ukufunda ngamandla abanzi ngokuxhumana okubanzi, izinsuku zokuqeqesha kanye nemicimbi ye-CPD. UKhomishana uyachazelwa ngqo ngazo zonke lezi zindaba njalo.
Isifinyezo sezinhlelo ezikhona zokuqapha nokwenza ngcono ukusebenza ngesikhathi sokusingathwa kwezikhalazo
Imihlangano yanyanga zonke phakathi kweNhloko yethu Yezikhalazo, Umphathi Wokubuyekeza Izikhalazo, Isikhulu Esithintana Nezokuxhumana kanye neNhloko ye-PSD iba khona ukuze kuxoxwe ngokusebenza, izitayela, kanye nokuhambisana nesikhathi. Imihlangano esemthethweni yamakota kanye ne-PSD ivumela uKhomishana ukuthi athole izibuyekezo mayelana nokufika ngesikhathi kanye nezinye izindawo maqondana nokusingathwa kwezikhalazo. Inhloko Yethu Yezikhalazo izophinde iqaphe ngokukhethekile lawo macala athatha isikhathi esingaphezu kwezinyanga eziyi-12 ukuze aphenye futhi izophendula ku-PSD nganoma yikuphi ukukhathazeka mayelana nokugcina isikhathi njll.
The number of written communications issued by the force under regulation 13 of the Police (Complaints and Misconduct) Regulations 2020 where an investigation has not been completed within a “relevant period”
Annual data on the number of investigations carried out and the time taken to complete them can be viewed on our dedicated Ihabhu Yedatha.
The Hub also contains details of notices under under regulation 13 of the Police (Complaints and Misconduct) Regulations 2020.
Izindlela zokuqinisekisa ikhwalithi ezikhona zokuqapha nokwenza ngcono izinga lezimpendulo zayo ezikhalweni
Many meetings exist to monitor the timeliness, quality and overall complaint performance by the force. The Office of the Commissioner log all contact with our office from members of the public, ensuring that any complaints about the force or its staff are passed to PSD in a timely manner.
The Head of Complaints now has access to the complaints database used by PSD and undertakes regular dip check reviews of those cases that have been investigated and closed by the force. By doing so, the Commissioner will be able to monitor responses and outcomes.
Imininingwane yamalungiselelo okuphatha uKhomishana awenzile ukuze abambe uConstable Omkhulu ukuthi aphendule ngezikhalazo ezisingatha isib. izikhathi zemihlangano kanye nesifinyezo sezingxoxo.
Public Performance and Accountability meetings are held with the Chief Constable of Surrey Police three times a year. These meetings are complemented by Resource and Efficiency meetings that are held in private between the Commissioner and Surrey Police. It has been agreed that a dedicated complaints update will be considered at least once every six months as part of this meeting cycle.
Sicela ubheke isigaba sethu ku Ukusebenza Nokuziphendulela ukuze uthole olunye ulwazi.
Ukufika ngesikhathi kokubuyekezwa kwesikhalazo isb. isilinganiso sesikhathi esithathiwe ukuqedela ukubuyekezwa
NjengoMkhandlu Wamaphoyisa Wasekhaya (i-LPB), iHhovisi likaKhomishana liqashe uMphathi Wokubuyekeza Izikhalo oqeqeshwe ngokugcwele futhi onamakhono afanelekile omsebenzi wakhe kuphela uwukwenza ukubuyekezwa okusemthethweni okuqoshwe ngaphansi koHlelo 3 LoMthetho Wokuguqulwa Kwamaphoyisa 2002. Kulolu hlelo, Izikhalazo Umphathi Wokubuyekeza ubheka ukuthi ukuphathwa kwesikhalazo yi-PSD bekunengqondo futhi kuyalinganisela yini.
The Complaints Review Manager is impartial to PSD and is recruited solely by the Commissioner for the purposes of independent reviews.
- View the most recent Summary Table of Timeliness Reports (Ephreli 2024)
- Idatha ku- number of reviews carried out by our Complaints Review Manager is available here, including the average length taken to complete a review, and comparison to our most similar forces (MSF) and national average.
Izindlela zokuqinisekisa ikhwalithi uKhomishana azisungule ukuze aqinisekise ukuthi izinqumo zokubuyekeza zizwakala futhi zihambisana nezidingo zomthetho wesikhalazo kanye neziqondiso ezingokomthetho ze-IOPC.
Zonke izinqumo zokubuyekezwa okusemthethweni zilogwe ngokusemthethweni yihhovisi lethu. Ngaphezu kwalokho, ngaphezu kwesikhalazo ngokwaso, imiphumela yokubuyekezwa koMphathi Wokubuyekeza Izikhalazo iphinde ithunyelwe kuMphathi Omkhulu kanye neNhloko Yezikhalazo ukuze kuqwashiswe futhi kubuyekezwe. Siphinde futhi sinikeze i-IOPC ngedatha ekubuyekezweni okunjalo.
UKhomishana uhlola kanjani ukwaneliseka kommangali ngendlela abhekane ngayo nezikhalo
Asikho isilinganiso esiqondile sokwaneliseka kommangali. Nokho, kunezinyathelo ezimbalwa ezingaqondile ngokwemibandela ye ulwazi oluqoqwe futhi lwashicilelwa mayelana nokusebenza kwe-IOPC kuwebhusayithi yabo ye-Surrey.
UKhomishana uphinde agcine lezi zindawo ezibalulekile ezibuyekezwayo:
- Ingxenye yokungeneliseki okusingathwa ngayo ngaphandle kwenqubo yezikhalazo esemthethweni (ngaphandle kwesheduli yesi-3) futhi eyenza kube khona izinyathelo ezisheshayo zokuxazulula izinkinga eziphakanyiswe umphakathi kanye nalezo eziholela ohlelweni lokukhononda olusemthethweni.
- Isikhathi sokuxhumana nommangali ukubhekana nesikhalo
- Inani lezikhalazo okuthi, lapho ziphenywa ngaphakathi kwenqubo yezikhalazo ezisemthethweni (ngaphakathi kohlelo 3), lidlule isikhathi sophenyo esiyizinyanga eziyi-12.
- Ingxenye yezikhalazo lapho abamangali befaka isicelo sokubuyekezwa. Lokhu kukhombisa ukuthi, nganoma yisiphi isizathu, ummangali akajabule ngomphumela wohlelo olusemthethweni
Okunye okubhekwayo okubalulekile wuhlobo lwezikhalazo nokufunda kwenhlangano okuthi uma kusetshenzwa ngempumelelo, kusekele ukwaneliseka komphakathi ngokulethwa kwezinsiza esikhathini esizayo.
KoKhomishana abasebenza 'njengeModel 2' noma 'Model 3' indawo: ukufika ngesikhathi kokuqala kokusingathwa kwezikhalazo okwenziwa nguKhomishana, imininingwane yezindlela zokuqinisekisa ikhwalithi yezinqumo ezithathwe esigabeni sokuqala sokusingathwa kwezikhalazo kanye [Imodeli 3 kuphela] nekhwalithi. yezokuxhumana nabamangali
Zonke izindikimba zamaphoyisa zendawo zinemisebenzi ethile maqondana nokusingatha izikhalazo. Bangaphinde bakhethe ukuthatha umthwalo wemfanelo wemisebenzi ethile eyengeziwe ebingahlala nesikhulu esiphezulu:
- Isibonelo se-1 (okuphoqelekile): zonke izindikimba zamaphoyisa zendawo zinesibopho sokubuyekeza lapho ziyindikimba efanele yokubuyekeza
- Isibonelo se-2 (ongakukhetha): ngaphezu kwezibopho ezingaphansi kwemodeli 1, indikimba yamaphoyisa yasendaweni ingakhetha ukuthatha isibopho sokuxhumana nabamangali, ukuphatha izikhalo ngaphandle kweSheduli yesi-3 yoMthetho Wokuguqulwa Kwamaphoyisa 2002 kanye nokuqopha izikhalazo.
- Isibonelo se-3 (ongakukhetha): indikimba yamaphoyisa yasendaweni eyamukele imodeli yesi-2 futhi ingakhetha ukuthatha umthwalo wokugcina abamangali kanye nabantu abanentshisekelo bazi ngokufanele ngenqubekelaphambili yokusingatha kanye nomphumela wesikhalazo sabo.
Izindikimba zamaphoyisa zendawo azibi igunya elifanele lesikhalazo ngaphansi kwanoma yiziphi izibonelo ezingenhla. Kunalokho, endabeni yamamodeli 2 kanye no-3, enza eminye yemisebenzi isikhulu esiyinhloko ebesingawenza njengesiphathimandla esifanele. E-Surrey, uKhomishana wakho usebenza 'Imodeli 1' futhi unomthwalo wemfanelo wokubuyekeza ngaphansi kweSheduli yesi-3 yoMthetho Wokuguqulwa Kwamaphoyisa 2002.
Ulwazi olunzulu
Funda kabanzi mayelana ne inqubo yethu yezikhalazo noma ubone idatha yezikhalazo mayelana ne-Surrey Police lapha.
Xhumana nathi usebenzisa yethu Xhumana nathi ikhasi.
Izindaba zakamuva
U-Lisa Townsend uncoma indlela yamaphoyisa 'ebuyela kokuyisisekelo' njengoba ewina ihlandla lesibili njengoKhomishana Wamaphoyisa Nobugebengu eSurrey
U-Lisa ufunge ukuthi uzoqhubeka nokweseka ukugxila okusha kwamaphoyisa aseSurrey ezindabeni ezibaluleke kakhulu kubahlali.
I-Policing Your Community - UKhomishana uthi amaqembu amaphoyisa ayisa impi emaqenjini ezidakamizwa ngemuva kokujoyina umkhankaso wezifunda
Isonto lesenzo lithumela umyalezo oqinile emaqenjini emigqa yesifunda ukuthi amaphoyisa azoqhubeka nokuhlakaza amanethiwekhi awo eSurrey.
Ukwehliswa kwesigidi sopondo ekuziphatheni okuphambene nomphakathi njengoba uKhomishana ethola uxhaso lokugada ezindaweni ezishisayo
UKhomishana uLisa Townsend uthe le mali izosiza ukwandisa ubukhona bamaphoyisa kanye nokubonakala kuyo yonke indawo yaseSurrey.