We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Bizning ma'lumotlar markazimiz Surrey politsiyasining so'nggi ishlash ko'rsatkichlari to'g'risidagi so'nggi ma'lumotlarni, shuningdek, bizning ofisimizning byudjeti va ishga tushirish faoliyati va Komissar bilan aloqangiz haqida ma'lumotni o'z ichiga oladi.
Hub har oy yangilanadi, ya'ni u har bir ommaviy yig'ilish uchun ishlab chiqarilgan Jamoat faoliyati to'g'risidagi hisobotlarda olingan ma'lumotlarning jonli versiyasi sifatida ishlaydi.
So'nggi yangiliklar
Jamiyatingizni politsiya qilish - Komissarning ta'kidlashicha, politsiya guruhlari okrug liniyalarini bostirishga qo'shilgach, giyohvand moddalar to'dalariga qarshi kurashmoqda
Harakat haftasi tumandagi jinoiy guruhlarga politsiya Surreydagi tarmoqlarini demontaj qilishni davom ettirishi haqida kuchli xabar yuboradi.
Komissar hotspot patrullari uchun mablag' olgani sababli, anti-ijtimoiy xatti-harakatlarga qarshi million funt sterling
Komissar Liza Taunsendning aytishicha, pul Surrey bo'ylab politsiya mavjudligi va ko'rinishini oshirishga yordam beradi.
Komissar 999 va 101 qo'ng'iroqlariga javob berish vaqtlari keskin yaxshilanganini ta'kidladi - rekorddagi eng yaxshi natijalarga erishildi
Komissar Liza Taunsendning ta'kidlashicha, Surrey politsiyasiga 101 va 999 raqamlari orqali murojaat qilish uchun kutish vaqtlari hozirda Force rekordidagi eng past ko'rsatkichdir.