We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Kituo chetu cha Data kina maelezo ya hivi punde kuhusu hatua za hivi punde za utendakazi za Surrey Police, pamoja na taarifa kuhusu bajeti na shughuli za uagizaji wa ofisi yetu na mawasiliano yako na Kamishna.
Hub inasasishwa kila mwezi, kumaanisha kuwa inafanya kazi kama toleo la moja kwa moja la taarifa iliyonaswa katika Ripoti za Utendaji wa Umma zinazotolewa kwa kila mkutano wa hadhara.
Latest News
Kulinda Jumuiya Yako - Kamishna anasema timu za polisi zinapeleka vita kwa magenge ya dawa za kulevya baada ya kujiunga na ukandamizaji wa kaunti
Wiki ya hatua hiyo inatuma ujumbe mzito kwa magenge ya kaunti kwamba polisi wataendelea kusambaratisha mitandao yao huko Surrey.
Ukandamizaji wa pauni milioni moja dhidi ya tabia zisizo za kijamii huku Kamishna akipokea ufadhili wa doria za maeneo hotspot
Kamishna Lisa Townsend alisema pesa hizo zitasaidia kuongeza uwepo wa polisi na mwonekano kote Surrey.
Kamishna anapongeza uboreshaji mkubwa katika 999 na nyakati 101 za kujibu simu - kadri matokeo bora kwenye rekodi yanavyopatikana.
Kamishna Lisa Townsend alisema kuwa muda wa kusubiri wa kuwasiliana na Polisi wa Surrey kwa nambari 101 na 999 sasa ndio wa chini zaidi kwenye rekodi ya Nguvu.