We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Tá faisnéis cothrom le dáta inár Mol Sonraí ar na bearta feidhmíochta is déanaí do Phóilíní Surrey, chomh maith le faisnéis ar ghníomhaíochtaí buiséid agus coimisiúnaithe ár n-oifige agus do theagmháil leis an gCoimisinéir.
Déantar an Mol a nuashonrú go míosúil, rud a chiallaíonn go bhfeidhmíonn sé mar leagan beo den fhaisnéis a gabhadh i dTuarascálacha Feidhmíochta Poiblí a tháirgtear do gach cruinniú poiblí.
Nuacht is Déanaí
Póilíniú do Phobal - Deir an Coimisinéir go bhfuil foirne póilíneachta ag dul i ngleic le dronganna drugaí tar éis dóibh dul i ngleic le cniogbheartaíocht i línte contae
Cuireann seachtain na gníomhaíochta teachtaireacht láidir chuig dronganna línte contae go leanfaidh na póilíní orthu ag baint a gcuid líonraí i Surrey.
Cniogbheartaíocht milliún punt ar iompar frithshóisialta de réir mar a fhaigheann an Coimisinéir maoiniú le haghaidh patróil hotspot
Dúirt an Coimisinéir Lisa Townsend go gcuideoidh an t-airgead le láithreacht agus infheictheacht na bpóilíní a mhéadú ar fud Surrey.
Molann an Coimisinéir go bhfuil feabhas mór tagtha ar amanna freagartha glaonna 999 agus 101 – de réir mar a bhainfear amach na torthaí is fearr atá riamh cheana
Dúirt an Coimisinéir Lisa Townsend go bhfuil na hamanna feithimh chun teagmháil a dhéanamh le Póilíní Surrey ar 101 agus 999 ar na tréimhsí is ísle ar thaifead Fórsa anois.