We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Our Data Hub contains up to date information on the latest performance measures for Surrey Police, as well information on the budget and commissioning activities of our office and your contact with the Commissioner.
The Hub is updated monthly, meaning it acts as a live version of the information captured in Public Performance Reports produced for each public meeting.
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Polîskirina Civata Xwe - Komîserê dibêje tîmên polîs piştî ku tev li çewisandina xetên wîlayetê dibin, şerê çeteyên narkotîkê dikin
Hefteya çalakiyan peyameke xurt dide çeteyên hêlên wîlayetan ku polîs wê li Pirsûsê tasfiyekirina torên xwe bidomînin.
Ji ber ku Komîsyon ji bo dewriyeyên hotêl drav distîne, bi mîlyonan pound çewisandinek li ser tevgera dij-civakî
Komîserê Lisa Townsend got ku ev drav dê alîkariya zêdekirina hebûna polîs û dîtina li seranserê Surrey bike.
Komîser di demên bersivdayînê yên 999 û 101 de pêşkeftinek berbiçav pîroz dike - ji ber ku encamên çêtirîn li ser tomar têne bidestxistin
Komîserê Lisa Townsend got ku demên bendewariyê ji bo pêwendiya bi Polîsê Surrey re li ser 101 û 999 naha di tomara Force de herî kêm in.