We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Ipele Data wa ni alaye imudojuiwọn lori awọn iwọn iṣẹ ṣiṣe tuntun fun ọlọpa Surrey, ati alaye daradara lori isuna ati awọn iṣẹ ṣiṣe ti ọfiisi wa ati olubasọrọ rẹ pẹlu Komisona.
Ipele naa ti ni imudojuiwọn ni oṣooṣu, afipamo pe o n ṣiṣẹ bi ẹya ifiwe laaye ti alaye ti o mu ninu Awọn ijabọ Iṣeṣe gbangba ti a ṣejade fun ipade gbogbo eniyan.
Awọn irohin tuntun
Ọlọpa Agbegbe Rẹ - Komisona sọ pe awọn ẹgbẹ ọlọpa n mu ija naa si awọn ẹgbẹ onijagidijagan lẹhin ti o darapọ mọ idamu awọn laini agbegbe
Ọsẹ ti iṣe nfi ifiranṣẹ ti o lagbara ranṣẹ si awọn onijagidijagan laini agbegbe ti ọlọpa yoo tẹsiwaju lati tu awọn nẹtiwọọki wọn tuka ni Surrey.
Imukuro-miliọnu-iwọn lori ihuwasi alatako awujọ bi Komisona n gba igbeowosile fun awọn patrolspot hotspot
Komisona Lisa Townsend sọ pe owo naa yoo ṣe iranlọwọ lati mu wiwa ọlọpa pọ si ati hihan kọja Surrey.
Komisona yìn ilọsiwaju nla ni 999 ati awọn akoko idahun ipe 101 - bi awọn abajade to dara julọ lori igbasilẹ ti ṣaṣeyọri
Komisona Lisa Townsend sọ pe awọn akoko idaduro fun kikan si ọlọpa Surrey lori 101 ati 999 jẹ bayi ti o kere julọ lori igbasilẹ Agbara.