Isaky ny telovolana, ny Birao mahaleo tena momba ny fitondran-tena amin'ny polisy (IOPC) dia manangona angon-drakitra avy amin'ny hery momba ny fomba itondrany ny fitarainana. Ampiasain'izy ireo izany hamokarana buletins fampahalalam-baovao izay mamaritra ny fahombiazan'ny fepetra maromaro. Mampitaha ny angon'ny hery tsirairay amin'ny azy izy ireo vondrona hery mitovy indrindra antonony ary miaraka amin'ny vokatra ankapobeny ho an'ny hery rehetra any Angletera sy Pays de Galles.
This page includes the latest information bulletins and recommendations to Surrey Police made by the IOPC.
Complaint Information Bulletins
Quarterly bulletins contain information about complaints defined under the Police Reform Act (PRA) 2002, as amended by the Police and Crime Act 2017. They provide the following data for each force on:
- Complaints and allegations logged – average time the force takes to contact complainant and to log complaints
- allegations logged – what the complaints are about and the situational context of complaints
- how complaints and allegations have been handled
- complaint cases finalised – average time the force takes to finalise complaint cases
- allegations finalised – average time the force takes to finalise allegations
- allegations decisions
- fanadihadiana – average number of days to finalise allegations by investigation
- reviews to the local policing body for the force and to the IOPC
- reviews completed – average number of days the LPB and the IOPC take to complete reviews
- decisions on reviews – decisions made by the LPB and the IOPC
- actions following complaints (for complaints handled outside of Schedule 3 of the PRA)
- actions following complaints (for complaints handled under Schedule 3 of the PRA)
Police forces are invited to provide commentary on their performance bulletins. This commentary might explain why their figures differ from their most similar force group average, and what they are doing to improve the way they handle complaints. Where forces provide this commentary, the IOPC publish it alongside their bulletin. In addition to this, your Commissioner holds regular meetings with the Professional Standards Department to monitor and scrutinise the data.
The latest bulletins contain information about complaints made from 1 February 2020 and handled under the Police Reform Act 2002, as amended by the Police and Crime Act 2017.
Latest updates:
You can also view the narrative from our office and Surrey Police in response to each bulletin from the IOPC below.
Complaints updates from the IOPC have been provided as PDF files. Please Mifandraisa aminay if you would like to access this information in a different format:
- Complaints performance data – Quarter 3 2023/24 bulletin
- Complaints Performance data – Quarter 2 2023/24 bulletin
- Complaints Performance data – Quarter 1 2023/24 bulletin
- Performance data – Quarter 4 2022/23 bulletin
- Performance data – Quarter 3 2022/23 bulletin
- Performance data – Quarter 2 2022/23 bulletin
- Performance data – Quarter 1 2022/23 bulletin
All Police Complaint Statistics
The IOPC publish a report with police complaint statistics for all police forces in England and Wales each year. You can see the data and our responses below:
- Police Complaints Statistics for England and Wales 2022/23
- Police Complaints Statistics for England and Wales 2021/22 (Experimental statistics)
Changes to how the data is analysed
Following the production of the Quarter 4 2020/21 police complaint information bulletins, changes were made to the calculations used to report reviews handled by local policing bodies (LPB). 2020/21 figures on reviews handled by LPBs are presented in the IOPC’s addendum.
Police forces continue to handle complaints made before 1 February 2020. These bulletins contain data about those complaints, which are handled under the Police Reform Act 2002, as amended by the Police Reform and Social Responsibility Act 2011.
Previous bulletins are available on the National Archive website.
tolo-kevitra
The below recommendations were made to Surrey Police by the IOPC:
Vaovao farany
Lisa Townsend dia miarahaba ny fomba fiasan'ny polisy 'miverina amin'ny fototra' rehefa nahazo ny fe-potoana faharoa amin'ny maha-commissaire polisy sy heloka bevava an'i Surrey izy.
Nivoady i Lisa fa hanohy hanohana ny fifantohan'ny Polisy Surrey indray amin'ireo olana manan-danja indrindra amin'ny mponina.
Fanaraha-maso ny vondrom-piarahamoninao - Nilaza ny kaomisera fa miady amin'ny andian-jiolahy ny polisy taorian'ny nanatevin-daharana ny famoretana ny faritra
Ny herinandron'ny hetsika dia mandefa hafatra mafonja ho an'ireo andian-jiolahy ao amin'ny distrika fa hanohy ny fandravana ny tambajotran'izy ireo any Surrey ny polisy.
Famoretana an-tapitrisany amin'ny fihetsika manohitra ny fiaraha-monina rehefa mahazo famatsiam-bola ho an'ny fisafoana mafana ny Kaomisera
Ny kaomisera Lisa Townsend dia nilaza fa ny vola dia hanampy amin'ny fampitomboana ny fisian'ny polisy sy ny fahitana manerana an'i Surrey.