We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Hubka Xogtayadu waxa ay ka kooban tahay macluumaad cusub oo ku saabsan cabbiraadaha waxqabadka ee u dambeeyay ee Booliska Surrey, iyo sidoo kale macluumaadka miisaaniyada iyo hawlgelinta xafiiskayaga iyo xidhiidhka aad la leedahay Guddoomiyaha.
Hubka waa la cusboonaysiiyaa bishiiba mar, taasoo la macno ah inay u dhaqanto sidii nuqul toos ah oo ah xogta lagu qabtay Warbixinnada Waxqabadka Dadweynaha ee loo soo saaro kulan kasta oo dadweyne.
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Ilaalinta Beeshaada - Guddoomiyaha ayaa sheegay in kooxaha booliisku ay dagaalka kula jiraan kooxaha daroogada ka dib markii ay ku biireen hawlgallada degmooyinka
Toddobaadka ficilku wuxuu fariin adag u dirayaa kooxaha khadadka degmada ee in booliisku ay sii wadi doonaan burburinta shabakadahooda Surrey.
Malyuun-rodol oo rodol ah oo lagula dagaalamayo dhaqanka bulshada lidka ku ah sida uu Guddoomiyaha u helayo maalgelinta roondada meelaha kulul
Guddoomiyaha Lisa Townsend ayaa sheegtay in lacagtan ay gacan ka geysan doonto kordhinta joogitaanka booliiska iyo muuqaalka guud ahaan Surrey.
Guddoomiyuhu waxa uu bogaadiyay horumar la taaban karo oo lagu sameeyay 999 iyo 101 wakhtiyada laga jawaabayo - maadaama natiijooyinka ugu wanaagsan ee diiwaanka la helay
Komishaneer Lisa Townsend ayaa sheegtay in waqtiyada sugitaanka lagala xiriirinayo Booliska Surrey 101 iyo 999 ay hadda yihiin kuwa ugu hooseeya ee diiwaanka ciidanka.