Yankho la Commissioner ku Lipoti la HMICFRS: 'Kuyankha kwa apolisi pakubera, kuba ndi umbanda wina wopeza - Kupeza nthawi yaupandu'

Police & Crime Commissioner ndemanga

Ndikulandila zomwe zapezeka mu lipoti lowunikira lomwe likuwonetsa madera omwe anthu amakhudzidwa. Magawo otsatirawa akuwonetsa momwe gulu lankhondo likugwirira ntchito zomwe lipotilo likufuna, ndipo ndidzayang'anira momwe ofesi yanga ikuyendera pogwiritsa ntchito njira zomwe zilipo kale zoyang'anira.

Ndapempha maganizo a Chief Constable pa lipotilo, ndipo anati:

Ndikulandira lipoti lowunikira la HMICFRS PEEL 'Mayankho apolisi pakuba, kuba ndi upandu wina wopeza: Kupeza nthawi yaupandu' lomwe lidasindikizidwa mu Ogasiti 2022.

Zotsatira Zotsatira

Lipotilo limapereka malingaliro awiri kuti magulu ankhondo aziganiziridwa pofika pa Marichi 2023 zomwe zafotokozedwa mwatsatanetsatane pansipa komanso ndemanga pa zomwe Surrey ali pano komanso ntchito ina yomwe ikukonzekera.

Kayendetsedwe kotsutsana ndi mfundo ziwirizi iwunikidwa kudzera m'mabungwe athu olamulira omwe alipo kale ndi atsogoleri omwe amayang'anira kukwaniritsidwa kwake.

Malangizo 1

Pofika pa Marichi 2023, magulu ankhondo akuyenera kuwonetsetsa kuti machitidwe awo oyang'anira zochitika zaupandu akutsatira mchitidwe wovomerezeka pakuwongolera kafukufuku wa SAC kapena kupereka zifukwa zopatuka.

Ayeneranso kuphatikiza:

• Kupereka upangiri wanthawi yake komanso woyenerera kwa ozunzidwa paulendo wawo woyamba: ndi
• Kugwiritsa ntchito njira yowunikira zoopsa monga THRIVE, kujambula momveka bwino, ndikuyika chizindikiro omwe azunzidwanso kuti athandizidwe.

Poyankha

• Onse omwe amalumikizana nawo (999, 101 ndi pa intaneti) omwe amabwera ku Surrey Police nthawi zonse ayenera kuyesedwa ndi THRIVE ndi Contact Center Agent. Kuwunika kwa THRIVE ndi gawo lofunikira kwambiri pakuwongolera kulumikizana. Imawonetsetsa kuti zidziwitso zolondola zalembedwa kuti zidziwitse kuwunika kopitilira apo komanso zimathandizira kudziwa yankho loyenera kwambiri lothandizira munthu amene akulumikizana naye. Malangizo operekedwa kwa onse ogwira ntchito mkati mwa Surrey Contact ndi Deployment amanena kuti, kupatulapo zochitika za Sitandade 1 (chifukwa cha chikhalidwe chawo chadzidzidzi chomwe chimafuna kutumizidwa mwamsanga), palibe chochitika chomwe chidzatsekedwa ngati kufufuza kwa THRIVE sikunamalizidwe. Pomwe Surrey's HMICFRS PEEL 2021/22 amawunika, Gulu Lankhondo lidawerengedwa kuti "lokwanira" Poyankha Anthu, ndi gawo lothandizira (AFI) lomwe laperekedwa pokhudzana ndi magwiridwe antchito osakhala adzidzidzi, Gulu Lankhondo lidayamikiridwa chifukwa chogwiritsa ntchito THRIVE ndemanga, "ogwira mafoni amawona ziwopsezo, chiwopsezo ndi zovulaza kwa omwe akukhudzidwa ndikuyika zochitikazo patsogolo".

• Obwerezabwereza atha kudziwika kudzera m'mafunso odzipatulira omwe amapezeka kwa Contact Center Agents omwe angafunse woyimbayo ngati anena zomwe zachitikanso kapena zachiwembu. Komanso kufunsa woyimbayo mwachindunji, macheke owonjezera amathanso kuchitidwa pa dongosolo la Force's command and control system (ICAD) ndi pulogalamu yojambulira zaumbanda (NICHE) kuyesa kuzindikira ngati woyimbirayo akubwerezanso, kapena ngati chigawenga chachitika. pa malo obwereza. Zinawonetsedwanso pakuwunika kwa Gulu Lankhondo la HMICFRS PEEL kuti "chiwopsezo cha wozunzidwayo chimawunikidwa pogwiritsa ntchito njira yokhazikika", komabe, gulu loyang'anira lidapezanso kuti gulu lankhondo silimazindikira nthawi zonse omwe akuzunzidwa motero nthawi zonse samaganizira mbiri ya wozunzidwayo popanga. zigamulo zotumizidwa.
• Chifukwa chake, gululi likuvomereza kuti pakufunika kuwongolera kutsata malamulo m'magawowa ndipo ndichinthu chofunikira kwambiri kwa gulu lodzipatulira la Contact Quality Control Team (QCT) lomwe limayang'ana anthu pafupifupi 260 mwezi uliwonse, kuyang'ana ngati akutsatiridwa m'malo angapo kuphatikiza kugwiritsa ntchito. ya THRIVE ndi zizindikiritso za ozunzidwa obwereza. Kumene nkhani zotsatiridwa zikuwonekera, kwa anthu kapena magulu, zimayankhidwa ndi Contact Center Performance Managers kudzera mu maphunziro owonjezera komanso mwachidule kwa oyang'anira. Kuwunika kwa QCT kowonjezereka kumachitika kwa onse ogwira nawo ntchito atsopano kapena omwe adziwika kuti akufunika thandizo lina.
• Pankhani yopereka upangiri kwa omwe akuzunzidwa pakupewa umbanda ndi kusunga umboni, Contact Center Agents amapatsidwa maphunziro ozama akamayamba ndi Gulu Lankhondo, lomwe limaphatikizapo maphunziro azamalamulo - mfundo zomwe zatsitsimutsidwa posachedwa. Maphunziro owonjezera amachitika kawiri pachaka ngati gawo lachitukuko chaukadaulo cha Contact Center Agents pamodzi ndi zinthu zina zachidule zomwe zimafalitsidwa nthawi zonse pakasintha malangizo kapena mfundo. Chidziwitso chaposachedwa kwambiri chokhudza kutumizidwa kwa Crime Scene Investigator (CSI) ndi kuba chinafalitsidwa mu Ogasiti chaka chino. Kuwonetsetsa kuti zinthu zonse zitha kupezeka mosavuta kwa ogwira ntchito ku Contact Center zimayikidwa patsamba lodzipatulira la SharePoint lomwe ntchito ikupitilira kuwonetsetsa kuti zomwe zili patsambali zikukhalabe zofunikira komanso zaposachedwa - njira yomwe ndi ya Forensic Operations Team.
• Gulu lankhondo lapanganso makanema angapo kuphatikiza imodzi yosungitsa umboni pamilandu yomwe imatumizidwa kwa ozunzidwa, kudzera pa ulalo, pofika pofotokoza zaumbanda (mwachitsanzo, kuba), kuti awathandize kusunga umboni mpaka wapolisi/CSI afike. Lumikizanani ndi Center Agents omwe amapereka upangiri kwa omwe akuzunzidwa pakupewa umbanda komanso momwe angasungire umboni adalembedwa mu lipoti lowunika la Force 2021/22 PEEL.

Kufufuza zochitika zachiwawa

• Pazaka 2 zapitazi ntchito yochuluka yakhala ikuchitika mokhudzana ndi Crime Scene Management ndi SAC. Kutumizidwa kwa CSI kwawunikiridwa ndipo SLA yolembedwa idayambitsidwa yomwe imafotokoza mchitidwe wotumizira ma CSI pogwiritsa ntchito njira yowunikira ya THRIVE. Izi zikutsatiridwa ndi ndondomeko yatsiku ndi tsiku yotsatiridwa ndi CSIs ndi akuluakulu a CSI kuti awonetsetse kuti opezekapo akungoyang'ana ozunzidwa, molingana ndi ogwira mtima. Mwachitsanzo, malipoti onse onena zakuba m'nyumba zimatumizidwa kuti zikawerengedwe komanso kupezekapo ndipo ma CSI amapitanso pafupipafupi (mosasamala kanthu za THRIVE) pomwe magazi asiyidwa pamalopo.
• Akuluakulu a CSI ndi gulu la Contact Management amagwirira ntchito limodzi kuti awonetsetse kuti kuphunzira kulikonse kumagawidwa ndikugwiritsidwa ntchito kudziwitsa maphunziro amtsogolo ndipo ndondomeko yatsiku ndi tsiku ikuchitika pomwe CSI wamkulu aziwunikanso malipoti onse am'mbuyo akuba ndi zaumbanda wamagalimoto maola 24 pamwayi uliwonse womwe waphonya. kuthandizira kuyankha koyambirira.
• Apolisi a Surrey alemba ntchito ya Forensic Learning and Development Lead kuti ithandizire maphunziro a Gulu Lonse ndi makanema angapo, Mapulogalamu ndi zida zophunzirira za digito zomwe zimapezeka pazida zam'manja za apolisi komanso pa intranet ya Force. Izi zathandiza kuwonetsetsa kuti maofisala ndi ogwira ntchito omwe atumizidwa kumalo ochitira zachiwembu azitha kupeza mosavuta zidziwitso zoyenera pakuwongolera zochitika zaupandu komanso kusunga umboni.
• Komabe, ngakhale zosintha zomwe zafotokozedwa pamwambapa, ziyenera kuzindikirikanso kuti ma CSI amapezeka pamilandu ndi zochitika zochepa kuposa momwe adachitira kale. Ngakhale kuti zina mwa izi zili bwino chifukwa chokakamiza njira zofufuzira ndi THRIVE (kotero kuti atumizidwe komwe kuli mwayi waukulu wogwidwa ndi azamalamulo), kubwera kwa malamulo okhwima, makonzedwe owonjezera ndi zojambulira zofunika, nthawi zina, kuwirikiza kawiri kuwunika kwa zochitika. nthawi zaupandu wochuluka. Mwachitsanzo, mu 2017 nthawi yapakati yomwe idatengedwa kuti awone malo omwe nyumbayo idabedwa inali maola 1.5. Izi tsopano zakwera mpaka maola atatu. Zopempha zopezeka pamwambo wa CSI sizinabwerere ku mliri usanachitike (chifukwa cha kuchepa kwakukulu kwa mbava zojambulidwa kuyambira Marichi 3) chifukwa chake nthawi zosinthira ndi ma SLA amtundu waupanduwu akupitilizabe kukwaniritsidwa. Komabe, ngati izi zitakwera, ndi kufunikira kokwaniritsa miyezo yovomerezeka, sikungakhale zomveka kuganiza kuti pangafunike ma CSI 2020 owonjezera (kukwezedwa kwa 10%) kuti asunge magwiridwe antchito.

Malangizo 2

Pofika Marichi 2023, magulu onse akuyenera kuwonetsetsa kuti kafukufuku wa SAC akuyang'aniridwa ndi kuwongolera. Izi ziyenera kuyang'ana pa:

• Kuonetsetsa kuti oyang'anira ali ndi kuthekera komanso kuthekera koyang'anira zofufuza moyenera;
• Kuonetsetsa kuti kafukufukuyo akukwaniritsa mulingo wofunikira ndikupeza zotsatira zoyenera zomwe zimaganizira mawu kapena malingaliro a ozunzidwa;
• Kugwiritsa ntchito zizindikiro za zotsatira zofufuzira moyenera; ndi
• Kutsatira Code Victims' Code ndikulemba umboni wotsatira

Kuthekera ndi kuthekera

• Pakuwunika kwaposachedwa kwa HMICFRS 2021/22 PEEL Gulu Lankhondo lidawonedwa kuti ndi "labwino" pakufufuza zaumbanda ndi gulu loyang'anira likunena kuti kufufuza kunachitika munthawi yake komanso kuti "amayang'aniridwa bwino." Izi zati, Gulu Lankhondo silikunyalanyaza ndipo likuyesetsa kupitiliza kukonza zofufuza ndi zotsatira zake kuti zitsimikizire kuti pali antchito okwanira oti azifufuza komanso kuti ali ndi luso loyenera kuchita izi. Izi zimayang'aniridwa kudzera mu Investigative Capacity and Capability Gold Group motsogozedwa ndi wapampando wa ACCs awiri a Local Policing and Specialist Crime ndipo amapezeka ndi Atsogoleri a Magawo, Atsogoleri a Madipatimenti, People Services ndi L&PD.
• Mu Novembala 2021 Magulu Ofufuza Apolisi Ozungulira (NPIT) adayambitsidwa, okhala ndi ma Constable, Ofufuza Ofufuza ndi Ma Sergeants, kuti athane ndi omwe akuwakayikira omwe ali mndende chifukwa chamilandu ya voliyumu/PIP1 yomwe ikufunsidwa ndikumaliza mafayilo aliwonse okhudzana nawo. Maguluwa adakhazikitsidwa kuti apititse patsogolo luso lofufuzira komanso kuthekera kwa NPT ndipo akukhala malo ochita bwino kwambiri pakufufuza koyenera komanso kumanga mafayilo amilandu. Ma NPIT, omwe sanakhazikitsidwebe kwathunthu, adzagwiritsidwa ntchito ngati malo ophunzitsira maofesala atsopano pamodzi ndi ofufuza omwe alipo ndi oyang'anira kudzera pazolumikizira zozungulira.
• M’miyezi 6 yapitayi magulu akuba akhazikitsidwa m’gawo lililonse kuti apititse patsogolo zotulukapo za milandu yobera nyumba. Kuphatikiza pa kufufuza nkhani zakuba komanso kuthana ndi anthu omwe akuganiziridwa kuti akuba omwe amangidwa, gululi limaperekanso malangizo ndi chithandizo kwa ofufuza ena. Sajenti wa gulu amaonetsetsa kuti zofufuza zonsezi zili ndi njira zoyenera zofufuzira ndipo ali ndi udindo womaliza milandu yonse yakuba, kuwonetsetsa kuti njira zoyendera zichitike.
• Maguluwa athandizira pakuwongolera bwino kwazomwe zathetsedwa pamtundu uwu waupandu ndi magwiridwe antchito a Rolling Year to Date (RYTD) (monga pa 26/9/2022) akuwonetsedwa ngati 7.3%, poyerekeza ndi 4.3% panthawi yomweyi. chaka. Mukayang'ana data ya Financial Year to Date (FYTD) kuwongolera kwa magwiridwe antchitoku ndikofunika kwambiri ndi kuchuluka kwa zomwe zathetsedwera zakuba mnyumba (pakati pa 1/4/2022 ndi 26/9/2022) kukhala pa 12.4% poyerekeza ndi magwiridwe antchito a 4.6%. chaka chatha. Uku ndikusintha kwakukulu ndipo zikufanana ndi 84 zakuba zina zomwe zathetsedwa. Pamene chiwopsezo chakuba chikuchulukirachulukira, zolakwa zolembedwa zikucheperachepera ndi data ya FYTD yomwe ikuwonetsa kuchepa kwa 5.5% yakuba mnyumba zogona poyerekeza ndi nthawi yomweyi chaka cham'mbuyo - ndiye milandu yochepera 65 (komanso ozunzidwa). Pankhani ya komwe Surrey akukhala m'dziko lonselo, zambiri zaposachedwa za ONS* (Marichi 2022) zikuwonetsa kuti apolisi akuba m'nyumba za Surrey ali pa nambala 20 ndi zolakwa 5.85 zomwe zalembedwa m'mabanja 1000 (zomwe zikuyembekezeka kuwonetsa kusintha pakatulutsidwa kotsatira). Poyerekeza mphamvu yomwe ili ndi mbava zapamwamba kwambiri zokhalamo ndipo ili pa nambala 42 (Mzinda wa London sunaphatikizidwe pazidziwitso), zikuwonetsa zolakwa zolembedwa 14.9 pa mabanja 1000.
• Ponseponse, pamilandu yodziwika bwino, Surrey akadali chigawo cha 4th chotetezeka kwambiri chokhala ndi zolakwa 59.3 zolembedwa pa anthu 1000 ndipo pamilandu yakuba tili pa nambala 6 pachigawo chotetezeka kwambiri mdziko muno.

Investigation Standards, zotsatira ndi mawu a wozunzidwa

• Kutengera zochita zabwino zamagulu ena, Gulu Lankhondo lidayambitsa Operation Falcon kumapeto kwa 2021 yomwe ndi pulogalamu yopititsa patsogolo kafukufuku m'gulu la Gulu Lankhondo ndipo imatsogozedwa ndi Detective Superintendent yemwe amapereka malipoti kwa Mtsogoleri wa Zachiwawa. Njira yothanirana ndi mavuto yatengedwa kuti imvetsetse bwino komwe kukufunika kuyang'ana komwe kumaphatikizapo maofesala onse paudindo wa Chief Inspector ndikumaliza kuwunika kwaumoyo wamwezi pamwezi kuti apange umboni wantchito yomwe ikufunika ndikuwonetsetsa kuti utsogoleri wapadziko lonse lapansi walowa. Machekewa amayang'ana kwambiri momwe kafukufukuyu wachitikira, momwe angayang'anire, umboni womwe watengedwa kuchokera kwa ozunzidwa ndi mboni komanso ngati wozunzidwayo adathandizira kafukufukuyo kapena ayi. Komanso kuwunika kwaupandu pamwezi, mayankho ochokera ku CPS ndi data yamilandu yamafayilo aphatikizidwa mu pulogalamu yantchito. Mfundo zazikuluzikulu za Operation Falcon zomwe zimayang'ana kwambiri zikuphatikiza maphunziro ofufuza (kutukuka koyambirira komanso kosalekeza kwa akatswiri), kuyang'anira umbanda ndi chikhalidwe (malingaliro ofufuza).
• Akamaliza kufufuza zotsatira zake zimayenera kutsimikiziridwa kuti ali ndi khalidwe labwino pamlingo woyang'anira m'deralo ndipo kenako ndi Force Occurrence Management Unit (OMU). Izi zimawonetsetsa kuti pali kuwunika koyenera kwa zomwe zachitika zomwe zimagwirizana kwambiri ndi zomwe khothi lizitaya zomwe zimagwirizana ndi zofunikira zawo. [Surrey ndi m'modzi mwa anthu omwe amagwiritsa ntchito kwambiri zinthu zakunja kwa khothi (OoCDs) m'dziko lonse lapansi kudzera munjira ziwiri zoperekera 'machenjezo ofunikira' ndi 'zisankho zamagulu komanso kupambana kwa pulogalamu yothetsa milandu ya Force Checkpoint kunawonetsedwa mu lipoti loyendera la PEEL.
• Pamodzi ndi ntchito ya OMU, gulu la Force Crime Registrar's Audit and Review limayang'ana pafupipafupi komanso 'kufufuza mozama' pakufufuza zaumbanda kuti zitsimikizire kuti zikutsatira Malamulo a National Crime Recording Standards ndi Malamulo Owerengera Ofesi Yanyumba. Malipoti omwe mwatsatanetsatane zopeza ndi malingaliro ogwirizana nawo amaperekedwa mwezi uliwonse pamsonkhano wa Force Strategic Crime and Incident Recording Group (SCIRG) womwe ukutsogozedwa ndi DCC kuti pakhale kuyang'anira kagwiridwe ntchito ndi kupita patsogolo motsutsana ndi zochita. Pankhani ya OoCDs, izi zimawunikiridwa paokha ndi OoCD Scrutiny Panel.
• Kulumikizana konse ndi ozunzidwa panthawi yakufufuzidwa kumajambulidwa ku Niche kudzera mu "mgwirizano wozunzidwa" potsatira malamulo a Victim's Code omwe amawunikiridwa mwezi ndi mwezi ndi a Force Victim Care Co-ordinator mkati mwa Victim and Witness Care Unit. Deta ya kagwiridwe ka ntchito kamene kamapangidwa imapangitsa kuti pakhale kuyang'ana kwa magulu onse ndi magulu a anthu payekha ndipo malipotiwa amakhala gawo la misonkhano ya mwezi uliwonse yamagulu.
• Ozunzidwa omwe amalandira kuchokera ku Surrey Police adawunikidwa panthawi ya PEEL poyang'ana mafayilo a 130 ndi OoCDs. Gulu loyendera lidapeza kuti "akuluakulu amawonetsetsa kuti zofufuza zaperekedwa kwa ogwira ntchito oyenerera omwe ali ndi luso loyenerera, ndipo amadziwitsa anthu omwe akuzunzidwa mwachangu ngati mlandu wawo sudzafufuzidwanso." Ananenanso kuti "gulu lankhondo limamaliza malipoti a umbanda moyenerera poganizira mtundu wa mlandu, zofuna za wozunzidwayo komanso mbiri ya wolakwayo". Chomwe kuyenderako kudawonetsa, komabe, ndikuti pomwe munthu wokayikira adadziwika koma wogwiriridwayo sakugwirizana ndi zomwe apolisi akuchita, gulu lankhondo silinalembe zomwe walakwayo. Ili ndi gawo lomwe likufunika kuwongolera ndipo lidzayankhidwa kudzera mu maphunziro.
• Onse ogwira ntchito akuyenera kumaliza pulogalamu yophunzitsira ya Victim's Code NCALT ndikuwunikidwa mwezi uliwonse. Ntchito ikuchitika popititsa patsogolo maphunziro a 'Victim Care' (potengera ndemanga kuchokera ku PEEL inspection) mwa kuphatikiza ma module ophunzitsira onse a Victim Personal Statement ndi kuchotsedwa kwa ozunzidwa. Izi zimapangidwira ofufuza onse ndipo zidzawonjezera zomwe zaperekedwa kale ndi akatswiri a nkhani kuchokera ku Surrey Police Victim and Witness Care Unit. Mpaka pano Magulu onse Ozunza M'banja alandira izi ndipo magawo ena akukonzekera za Magulu Ozunza Ana ndi NPT.