Police and Crime Commissioner Lisa Townsend wayamikira kusintha kwakukulu komwe kumatenga nthawi yayitali Apolisi a Surrey kuti ayankhe mafoni opempha thandizo pambuyo poti ziwerengero zatsopano zawulula kuti nthawi zodikirira pano ndiyotsika kwambiri.
Commissioner adanena kuti m'miyezi isanu yapitayi, Apolisi a Surrey awona kupita patsogolo kwanthawi yayitali momwe oyimbira mafoni ku 999 komanso manambala omwe si adzidzi 101 amatha kuyankhula ndi ogwira ntchito ku malo ochezera.
Zomwe zaposachedwa zikuwonetsa kuti, pofika mu February uno, 97.8 peresenti ya mafoni 999 adayankhidwa mkati mwa cholinga cha dziko la masekondi 10. Izi zikufanizira ndi 54% yokha m'mwezi wa Marichi chaka chatha, ndipo ndizomwe zili pamwamba pa mbiri ya Force.
Pakadali pano, nthawi yapakati mu February yomwe idatengera apolisi a Surrey kuti ayankhe mafoni ku nambala ya 101 yomwe si yadzidzidzi idagwa mpaka masekondi a 36, nthawi yodikirira yotsika kwambiri pa mbiri ya Force. Izi zikufanizira ndi masekondi 715 mu Marichi 2023.
Ziwerengerozi sabata ino zatsimikiziridwa ndi Apolisi a Surrey. Mu Januware 2024, Gulu Lankhondo linayankha pafupifupi 93 peresenti ya mafoni 999 mkati mwa masekondi khumi, BT yatsimikizira.
Mu Januware 2024, Gulu Lankhondo linayankha pafupifupi 93 peresenti ya mafoni 999 mkati mwa masekondi khumi. Ziwerengero za February zatsimikiziridwa ndi Gulu Lankhondo, ndikudikirira chitsimikiziro kuchokera kwa wothandizira mafoni BT.
Mu Disembala chaka chatha, lipoti la His Majness's Inspectorate of Constabulary and Fire Services (HMICFRS) adawonetsa nkhawa zomwe anthu omwe amalandila amalandila akamalumikizana ndi apolisi pa 999, 101 ndi digito 101.
Oyang'anira adayendera Apolisi a Surrey nthawi yachilimwe ngati gawo lawo Kuwunika kwa Apolisi, Kuchita Bwino ndi Kuvomerezeka (PEEL).. Iwo adawona momwe gulu lankhondo likuchitira poyankha anthu ngati 'zosakwanira' ndipo adati kuwongolera ndikofunikira.
Commissioner ndi Chief Constable adamvanso zomwe anthu okhalamo adakumana ndi apolisi aku Surrey posachedwa 'Policing Community Your' roadshow kumene mwa-munthu ndi Intaneti zochitika zachitika m'maboma onse 11 m'chigawo chonsecho.
Commissioner Lisa Townsend adati: "Ndikudziwa polankhula ndi anthu okhala ku Surrey Police mukawafuna ndikofunikira kwambiri.
Nthawi zodikirira zotsika kwambiri zomwe zidalembedwa
Tsoka ilo, pakhala nthawi zina chaka chatha pomwe anthu omwe adayimba foni ku 999 ndi 101 samapeza nthawi zonse chithandizo chomwe chikuyenera ndipo izi zidayenera kuthetsedwa mwachangu.
"Ndikudziwa momwe zakhalira zokhumudwitsa kwa anthu ena omwe akuyesera kuti adutse, makamaka kwa omwe si angozi 101 panthawi yotanganidwa.
"Ndakhala nthawi yayitali m'malo athu ochezera ndikuwona momwe omwe amatiyimbira mafoni amachitira ndi mafoni osiyanasiyana komanso ovuta omwe amalandila ndipo amagwira ntchito yodabwitsa.
"Koma kuchepa kwa ogwira ntchito kumawavutitsa kwambiri ndipo ndikudziwa kuti gulu lankhondo lakhala likugwira ntchito molimbika kukonza zinthu komanso ntchito zomwe anthu amalandira.
"Ntchito yapamwamba"
"Ofesi yanga yakhala ikuwathandiza panthawi yonseyi kotero ndili wokondwa kuwona kuti nthawi zoyankhira zinali zabwino kwambiri kuposa kale lonse.
"Izi zikutanthauza kuti nzika zathu zikafunika kulumikizana ndi Apolisi a Surrey, foni yawo imayankhidwa mwachangu komanso moyenera.
"Izi sizinathetsedwe mwachangu - tawona kusinthaku kukupitilira miyezi isanu yapitayi.
"Ndi njira zomwe zilipo tsopano, ndili ndi chidaliro kuti apolisi a Surrey apitilizabe ntchito imeneyi poyankha anthu."