Ndondomeko Yosavomerezeka ndi Yopanda Madandaulo

1. Introduction

1. Police and Crime Commissioner for Surrey (Commissioner) akudzipereka kuthana ndi madandaulo mwachilungamo, mokwanira, mopanda tsankho komanso munthawi yake. Nthawi zambiri, madandaulo amatha kuthetsedwa moyenera potsatira ndondomeko ndi ndondomeko zomwe zakhazikitsidwa. Ogwira ntchito ku Office of the Police and Crime Commissioners (OPCC) akudzipereka kuyankha moleza mtima komanso momvetsetsa zosowa za odandaula onse ndikuyesetsa kuthetsa madandaulo awo. Izi zikuphatikiza, ngati kuli koyenera, kulingalira za kulumala kulikonse kapena chikhalidwe china chotetezedwa pansi pa malamulo olingana omwe angapangitse kuti ntchitoyi ikhale yovuta kwa wodandaula aliyense. Bungwe la OPCC limazindikira kuti anthu akhoza kukhala osakhutira ndi zotsatira za madandaulo ndipo akhoza kusonyeza kusakhutira kumeneko, komanso kuti anthu akhoza kuchita zinthu mopanda khalidwe panthawi ya nkhawa kapena kupsinjika maganizo. Mfundo yachidule yakuti munthu sakukhutira kapena kuchita zinthu zosayenera siziyenera kuchititsa kuti anthu azikumana ndi zinthu zosavomerezeka, zosamveka, kapena zolimbikira mopanda nzeru.
   
   
2. Pali nthawi zina, pomwe kulumikizana kwa munthu ndi OPCC kumakhala kapena kumakhala kochititsa kuti ziletso zikhazikitsidwe kwa munthu ameneyo. Zochita ndi machitidwe awo akhoza kulepheretsa kufufuza koyenera kwa madandaulo awo kapena kulepheretsa kayendetsedwe ka ntchito ya Commissioner. Izi zitha kubweretsa zovuta kwa Commissioner zomwe sizikugwirizana ndi momwe madandaulo ake alili. Kupitilira apo, kapena m'malo mwake, zochita zawo zitha kuyambitsa kuzunza, kuchenjeza, kukhumudwa kapena kukwiyitsa antchito a OPCC. Commissioner amatanthauzira makhalidwe ngati 'Zosavomerezeka', 'Zopanda nzeru' ndi/kapena 'Zolimbikira Mopanda nzeru'.
   
   
3. Ndondomekoyi imagwiranso ntchito pamakalata ndi kulumikizana ndi OPCC, kuphatikiza patelefoni, imelo, positi, ndi malo ochezera a pa Intaneti, zomwe sizikugwera m'matanthauzo a madandaulo koma zomwe zimakwaniritsa tanthauzo la Zosavomerezeka, Zosamveka kapena Zolimbikira. Mu ndondomekoyi, pamene mawu oti “wodandaula” agwiritsidwa ntchito, akuphatikizapo munthu aliyense amene walumikizana ndi OPCC ndipo khalidwe lake likuganiziridwa motsatira ndondomekoyi, kaya wadandaula kapena ayi.
   
   
4. Lamuloli lakonzedwa kuti lithandize Commissioner ndi ogwira ntchito ku OPCC kuzindikira ndi kuthana ndi khalidwe losavomerezeka, losamveka komanso losamveka lodandaula momveka bwino komanso mwachilungamo. Imathandiza Commissioner, Wachiwiri kwa Commissioner ndi wogwira ntchito ku OPCC kuti amvetsetse zomwe akuyembekezeka kwa iwo, njira zomwe zilipo, komanso ndani angavomereze izi.
   
   

2. Kuchuluka kwa Ndondomeko

1. Ndondomeko ndi chitsogozochi zimagwira ntchito pa madandaulo aliwonse okhudzana ndi:
   
   
   • Mulingo kapena mtundu wa ntchito pa madandaulo okhudza Commissioner, Wachiwiri kwa Commissioner, membala wa ogwira ntchito ku OPCC kapena kontrakitala yemwe amagwira ntchito m'malo mwa Commissioner;
   • Makhalidwe a membala wa ogwira ntchito ku OPCC kapena kontrakitala yemwe wagwira ntchito m'malo mwa Commissioner;
   • Madandaulo okhudzana ndi ntchito ya Independent Custody Alendo;
   • Madandaulo okhudza khalidwe la Police ndi Crime Commissioner kapena wachiwiri kwa Commissioner; ndi
   • Madandaulo okhudza machitidwe a Chief Constable of Surrey;
   • komanso kulumikizana kulikonse ndi OPCC komwe sikukhala dandaulo lokhazikika koma lomwe lingagawidwe ngati Zosavomerezeka, Zosamveka ndi/kapena Zolimbikira Mopanda chifukwa.
     
     
2. Lamuloli silifotokoza madandaulo okhudza maofesala kapena antchito a Surrey Police. Nkhani zonse zokhudzana ndi madandaulo omwe amaperekedwa motsutsana ndi maofesala kapena ogwira ntchito ku Surrey Police, kuphatikiza zochita ndi machitidwe a munthu yemwe wapereka madandaulo otere, zidzathetsedwa motsatira malamulo oyendetsera madandaulo okhudza apolisi, omwe ndi Police Reform Act 2002. ndi malamulo ena aliwonse ogwirizana nawo.
   
   
3. Lamuloli silimakhudza madandaulo kapena zochita ndi machitidwe a munthu wina chifukwa cha pempho lachidziwitso pansi pa Freedom of Information Act. Nkhani zotere zidzalingaliridwa motsatira malamulo a Freedom of Information Act 2000, potengera malangizo a Information Commissioners Office. Kuphatikiza apo, lamuloli silikugwira ntchito pazopempha zomwe zingakhumudwitse pansi pa Freedom of Information Act 2000.
   
   
4. Pamene madandaulo alembedwa pansi pa Schedule 3 to the Police Reform Act 2002, wodandaula ali ndi ufulu wopempha kuti awonenso zotsatira za madandaulo. Pamenepa, "Woyang'anira Wowunika Madandaulo" apereka yankho lolemba koyamba kwa wodandaula yemwe akuwonetsa kusakhutira (mwina pafoni kwa ogwira ntchito ku OPCC kapena polemba) atalandira kalata yomaliza yowunikiranso ya OPCC. Yankholi lidzalangiza kuti palibenso zomwe zingachitike mu ndondomeko ya madandaulo a apolisi komanso kuti, ngati sakukhutira ndi zotsatira zake, wodandaulayo ali ndi ufulu wopeza uphungu wodziimira payekha pa njira zina zomwe angakhale nazo. Chifukwa chake, OPCC siyiyankhanso pamakalata ena pankhaniyi.
   
   

3. Khalidwe losavomerezeka, losalolera komanso lomangokhalira kudandaula

1. OPCC idzagwiritsa ntchito Ndondomekoyi pamakhalidwe omwe ali:
   
   
   • Khalidwe losavomerezeka;
   • Khalidwe losalolera ndi/kapena;
   • Khalidwe Lolimbikira Mopanda chifukwa (kuphatikiza zofuna zosayenera).
     
     
2. Khalidwe losavomerezeka:
   
   Odandaula nthawi zambiri amakhala ndi zovuta kapena zowawa zomwe zimawapangitsa kulumikizana ndi OPCC kapena kudandaula. Mkwiyo kapena kukhumudwa ndi zomwe zimachitika nthawi zambiri, koma zimatha kukhala zosavomerezeka ngati malingalirowa ayambitsa chiwawa, kuwopseza kapena kuchita nkhanza. Mkwiyo ndi/kapena kukhumudwitsidwa kungakhalenso kosavomerezeka komwe kumalunjika kwa ogwira ntchito ku OPCC. Ogwira ntchito ku OPCC sayenera kupirira kapena kulekerera zachiwawa, zowopseza, kapena nkhanza ndipo chitetezo ndi thanzi la ogwira ntchito zizitetezedwa nthawi zonse.
   
   
3. M'nkhaniyi, Makhalidwe Osavomerezeka ndi khalidwe lililonse kapena kukhudzana ndi zachiwawa, zowopseza, zachiwawa kapena zachipongwe zomwe zingathe kuvulaza, kuvulaza, kuzunza, kuopseza kapena kukhumudwitsa ogwira ntchito ku OPCC, kapena khalidwe kapena kukhudzana komwe kungawononge thanzi ndi chitetezo cha ogwira ntchito ku OPCC. Khalidwe losavomerezeka litha kukhala lopatulidwa ku chochitika chimodzi kapena kupanga machitidwe pakapita nthawi. Ngakhale dandaulo litakhala loyenera, khalidwe la wodandaula likhoza kukhala Khalidwe Losavomerezeka.
   
   
4. Khalidwe losavomerezeka lingaphatikizepo:
   
   
   • Khalidwe laukali;
   • Mawu achipongwe, amwano, achipongwe, atsankho, kapena achipongwe (zapakamwa kapena zolembedwa);
   • Kuchuluka kwa chipwirikiti, kuwopseza matupi awo kapena kuwukira malo amunthu;
   • kuzunzidwa, kuwopseza, kapena kuwopseza;
   • Kuwopseza kapena kuvulaza anthu kapena katundu;
   • Kuyenda (payekha kapena pa intaneti);
   • Kusokoneza maganizo ndi/kapena;
   • Khalidwe lopondereza kapena lokakamiza.
     
     Mndandandawu siwokwanira.
     
     
5. Khalidwe losalolera:
   
   Makhalidwe Osalolera ndi khalidwe lililonse lomwe limakhudza mopanda malire kuthekera kwa ogwira ntchito kuti agwire bwino ntchito yawo komanso kupitilira wina kukhala wotsimikiza kapena kuwonetsa kusakhutira kwawo. Itha kukhazikitsidwa ku chochitika chimodzi kapena kupanga machitidwe pakapita nthawi. Ngakhale ngati kudandaula kuli ndi ubwino, khalidwe la wodandaula likhoza kukhala Khalidwe losayenerera.
   
   
6. Odandaula atha kupanga zomwe OPCC ikuwona kuti ndizofunikira pa ntchito yake kudzera mu kuchuluka kwa chidziwitso chomwe akufuna, mtundu ndi kuchuluka kwa ntchito zomwe amayembekezera kapena kuchuluka kwa njira zomwe amapanga. Zomwe zimafanana ndi khalidwe losayenera kapena zofuna nthawi zonse zidzadalira mikhalidwe yozungulira khalidweli komanso kuopsa kwa nkhani zomwe wogwiritsa ntchito amafunsa. Zitsanzo zamakhalidwe ndi izi:
   
   
   • Kufuna mayankho mu nthawi zosayenerera;
   • Kuumirira kuchita kapena kuyankhula ndi antchito ena;
   • Kufuna kusinthidwa antchito;
   • Kuyimba foni mosalekeza, makalata ndi maimelo omwe amatengera njira ya 'scattergun' ndikutsata zovuta ndi antchito ambiri;
     
     
7. Khalidwe lolimbikira mopanda nzeru (kuphatikiza zofuna zosayenera):
   OPCC imazindikira kuti odandaula ena sangavomereze kapena sangavomereze kuti OPCC sikutha kuthandiza kupitilira mulingo womwe waperekedwa kale. Khalidwe la wodandaulayo litha kuonedwa ngati losamveka ngati apitiliza kulemba, imelo kapena telefoni za madandaulo awo mopitilira muyeso (komanso osapereka chidziwitso chatsopano) ngakhale atatsimikiziridwa kuti madandaulo awo akuchitidwa kapena kuuzidwa kuti madandaulo awo atha. 
   
   
8. Khalidwe Lolimbikira Mopanda chifukwa limawonedwa kukhala lopanda nzeru chifukwa cha momwe lingakhudzire nthawi ndi zinthu za ogwira ntchito zomwe zingakhudze luso lawo loyendetsa ntchito zina zofunika.
   
   
9. Zitsanzo za khalidwe lolimbikira mopanda chifukwa limaphatikizapo koma sizimangokhala:
   
   
   • Kuyimba foni mosalekeza, kulemba, kapena kutumiza maimelo kuti mufunikire zosintha, ngakhale mukutsimikiziridwa kuti zinthu zili m'manja ndipo mwapatsidwa nthawi yokwanira yoti kusinthidwa kungayembekezeredwe;
   • Kukana mosalekeza kuvomereza zonena za zomwe OPCC ingachite kapena sangachite ngakhale kuti zambiri zafotokozedwa ndikufotokozedwa;
   • Kukana kuvomereza mafotokozedwe omveka pambuyo pa kutha kwa madandaulo, ndi/kapena kulephera kutsatira apilo/kuwunika njira zoyenera;
   • Kukana kuvomereza chigamulo chomaliza chokhudzana ndi mlandu ndikupempha mobwerezabwereza kuti asinthe chigamulocho;
   • Kulumikizana ndi anthu osiyanasiyana m'bungwe lomwelo kuyesa kupeza zotsatira zosiyana;
   • Kuchuluka kapena kutalika kwa kulumikizana komwe kumakhudza kuthekera kwa omwe akudandaula kuti agwire ntchito yawo (izi zingaphatikizepo kuyimba kangapo mobwerezabwereza tsiku lomwelo);
   • Kukonzanso - kukonza kapena kukonzanso - kutchulanso madandaulo omwe adamalizidwa kale;
   • Kulimbikira kudandaula ngakhale kuti sanapereke umboni watsopano wotsimikizira pambuyo popempha zambiri kuti atero;
   • Kufuna kuunikanso kwa madandaulo kunja kwa njira yoyenera yamalamulo kuti achite izi;
   • Kubwerezabwereza nkhani zazing'ono.
     
     
10. Kulumikizana kwambiri ndi ogwira ntchito ku OPCC, kupita ku ofesi tsiku lomwelo, kapena kutumiza maimelo aatali angapo osafotokoza zomwe akufuna kudandaula (pogwiritsa ntchito njira ya scattergun kuti mulumikizane ndi madipatimenti ambiri kapena mabungwe omwe akubwereza zomwezo). Kulumikizana kopitilira muyeso ndi OPCC pokhudzana ndi nkhani kapena gulu lazinthu kungakhale Kulimbikira Mopanda Nzeru ngakhale zomwe zili sizikukwaniritsa tanthauzo la Makhalidwe Osavomerezeka kapena Makhalidwe Osayenerera.
    
    
11. Kupanga zofuna zosamveka mobwerezabwereza kutha kuonedwa ngati Makhalidwe Osayenerera ndi/kapena Khalidwe Losatha chifukwa cha kukhudzidwa kwake pa nthawi ndi zinthu za OPCC, ntchito zake ndi ogwira ntchito, komanso kuthekera kothana ndi madandaulowo motere:
    
    
    • Mayankho obwerezabwereza panthawi yosayenera kapena kulimbikira kulankhula ndi wogwira ntchito inayake, ngakhale atauzidwa kuti sizingatheke kapena zoyenera;
    • Osatsata njira zoyenera zogwirira ntchito, ngakhale adalandira zambiri za njira yoyenera yogwiritsira ntchito;
    • Kupereka zofuna za momwe madandaulo awo ayenera kutsatiridwa, ngakhale atauzidwa za ndondomekoyi ndi kulandira zosintha pafupipafupi;
    • Kuumirira pazotsatira zosatheka;
    • Kupereka tsatanetsatane wosadziwika bwino.
    • Kupanga zovuta zosafunikira pomwe palibe;
    • Kuumirira kuti yankho linalake ndiloyenera;
    • Akufuna kulankhula ndi mamenejala akuluakulu pachiyambi, wogwira ntchito ku OPCC asanaganizire bwino za dandaulo;
    • Kukopera antchito mobwerezabwereza mu maimelo omwe amatumizidwa ku mabungwe ena aboma pomwe palibe chifukwa chowonetsera kutero;
    • Kukana kupereka chidziwitso chokwanira chofunikira kuthana ndi vuto lomwe likufunsidwa;
    • Kufuna zotsatira zosagwirizana monga kufufuza zaupandu kwa ogwira ntchito kapena kuchotsedwa ntchito;
    • Kufuna kufufuzidwanso pa madandaulo, popanda chifukwa kapena ndi wogwira ntchito wina;
    • Kukana kuvomera chigamulo chomwe bungwe la OPCC linapanga ndikupereka zifukwa zopanda umboni zakatangale chifukwa chigamulocho sichinali mokomera iwo;
    • Kukana kuvomereza kufotokozera za malire a mphamvu ndi kuchotsedwa kwa OPCC.
      
      Mndandandawu sunapangidwe kuti ukhale wokwanira.
      
      

4. Mmene Commissioner achitira ndi madandaulo otere

1. Madandaulo aliwonse omwe aperekedwa ku OPCC adzawunikidwa paokha. Ngati wogwira ntchito amene akugwira madandaulo akukhulupirira kuti wodandaulayo wasonyeza khalidwe losavomerezeka, losalolera, komanso/kapena lolimbikira, adzatumiza nkhaniyi kwa Chief Executive kuti aiganizire.
   
   
2. Mtsogoleri Wamkulu adzalingalira nkhaniyi mokwanira ndikuwonetsetsa kuti ndondomeko/ndondomeko yoyenera yatsatiridwa bwino komanso kuti gawo lililonse la madandaulo (ngati kuli koyenera) layankhidwa moyenerera. Awonanso ngati pali nkhani zatsopano zomwe zatulutsidwa zomwe ndizosiyana kwambiri ndi zomwe zidayamba
   
   
3. Poganizira momwe zinthu zilili pamlanduwo, Mtsogoleri Wamkulu atha kuona kuti khalidwe la wodandaulayo ndilosavomerezeka, losamveka, komanso / kapena losakhazikika komanso kuti ndondomekoyi ikugwira ntchito. Ngati Chief Executive afika pamenepo ndiye kuti nkhaniyo idzatumizidwa kwa Commissioner.
   
   
4. Chigamulo chotenga khalidwe la wodandaula ngati Wosavomerezeka, Wosamveka komanso / kapena Wolimbikira mopanda chifukwa komanso kudziwa zomwe akuyenera kuchita adzapangidwa ndi Commissioner poganizira zonse zomwe zikuchitika pamlanduwo, potsatira kukambirana ndi Chief Executive.
   
   
5. Mtsogoleri Wamkulu adzawonetsetsa kuti zalembedwa za chisankho cha Commissioner ndi zifukwa zake zapangidwa.
   
   

5. Zochita zomwe zitha kuchitidwa mosavomerezeka, mopanda nzeru komanso mopitilira muyeso

1. Zochita zilizonse zokhudzana ndi chigamulo chotenga khalidwe la wodandaula ngati Zosavomerezeka, Zosamveka komanso / kapena Zosakhazikika ziyenera kukhala zogwirizana ndi zomwe zikuchitika ndipo zidzakhala za Commissioner, potsatira kukambirana ndi Chief Executive, yemwe amasankha zochita. Zomwe zingachitike zitha kukhala ndi (ndipo uwu si mndandanda wathunthu):
   
   
   • Kugwiritsa ntchito mkhalapakati poyitanira wodandaula ku msonkhano wa maso ndi maso womwe umachitika pamasom'pamaso kapena pafupifupi. Osachepera awiri mwa ogwira ntchito ku OPCC adzakumana ndi wodandaula ndipo wodandaula akhoza kutsagana nawo.
   • Kupitilizabe kudandaula pansi pa ndondomeko/ndondomeko yoyenera ndikupatsa wodandaulayu malo amodzi olumikizana nawo mkati mwa OPCC, yemwe adzasunga mbiri ya onse omwe adalumikizana nawo.
   • Kupereka wodandaulayo mwa kulemba ndi makhalidwe oyenera kutsatiridwa ndi kufotokoza maudindo omwe akuyembekezeka kuti apitirize kufufuza kwa madandaulo awo.
     
     
2. Ngati chigamulo chaperekedwa kulembera wodandaula malinga ndi ndime 5.1(c) pamwambapa, pokhapokha ngati pali zifukwa zomveka zopezera njira yolumikizirana, OPCC idzalembera wodandaula motere:
   
   
   • Choyamba, kalata yochenjeza yoyambirira yofotokoza kuti Commissioner watsimikiza kuti zochita za wodandaulayo ndi zosavomerezeka, zosamveka, ndi/kapena zolimbikira mopanda chifukwa ndikuyika maziko a chigamulocho. Kalata yochenjeza yoyambirirayi ifotokozanso ziyembekezo za kulumikizana kwina kulikonse kuchokera kwa wodandaula kupita ku OPCC, komanso udindo uliwonse wa OPCC (mwachitsanzo, pafupipafupi pomwe OPCC imalumikizana kapena kusintha wodandaula);
   • Kachiwiri, ngati wodandaulayo sanatsatire zomwe zili m'kalata yochenjeza, kalata yomaliza yochenjeza kuti kalata yochenjeza sinatsatidwe ndikudziwitsa wodandaula kuti ngati apitiliza kulephera kutsatira zomwe akuyembekezera. mu kalata yochenjeza yoyambirira, OPCC idzagwiritsa ntchito njira yolumikizirana; ndi
   • Chachitatu, ngati wodandaula sanatsatire zomwe zili mu kalata yoyamba kapena chenjezo lomaliza, OPCC idzakhazikitsa njira yolumikizirana yomwe idzakhazikitse malire omwe wodandaula angakumane ndi OPCC ndipo adzakhazikitsa malire. chifukwa chomwe OPCC idzabwezerenso kwa wodandaula (kuphatikiza pafupipafupi ndi momwe amachitira) - ndime 9 ndi 10 za lamuloli zimagwira ntchito pa njira zolumikizirana.
     
     
3. Kalata yoyamba yochenjeza, chenjezo lomaliza ndi/kapena njira yolumikizirana (malinga ndi ndime 9 ndi 10 ya lamuloli) atha kuchita chilichonse kapena kuphatikiza zotsatirazi:
   
   
   • Alangizeni wodandaula kuti athetsa ndondomeko ya madandaulo ndipo palibenso chowonjezera pa mfundo zomwe zatulutsidwa;
   • Afotokozereni kuti kukumananso ndi Commissioner sikungathandize;
   • Kukana kulankhulana ndi wodandaulayo kaya pamasom'pamaso, pafoni, ndi kalata kapena imelo mogwirizana ndi dandaulolo;
   • Mudziwitse wodandaula kuti makalata ena adzawerengedwa koma, ngati alibe chidziwitso chatsopano chomwe chimakhudza chisankho, sichidzavomerezedwa koma chidzaikidwa pa fayilo;
   • Chepetsani kulumikizana ndi njira imodzi, yoikidwiratu yolumikizirana (mwachitsanzo, polembera ku bokosi la makalata limodzi kapena adilesi imodzi);
   • Lembani malire a nthawi pamisonkhano iliyonse kapena kuyimba foni;
   • Kulembera munthu wina yemwe akuyenera kulumikizana naye; ndi/kapena
   • Ikani sitepe ina iliyonse yomwe Commissioner akuwona kuti ndiyofunikira komanso yolingana ndi momwe mlanduwo uliri.
     
     Ngati khalidwe losavomerezeka, losalolera kapena lolimbikira lipitilila, Commissioner ali ndi ufulu woyimitsa kulankhulana ndi wodandaulayo pamene akufunidwa uphungu.
     
     

6. Madandaulo osamveka okhudzana ndi Commissioner

Bungwe la Surrey Police & Crime Panel limapereka mphamvu kwa Chief Executive wa OPCC kuti ayang'anire momwe madandaulo oyambira amachitira ndi Commissioner.

Tsatanetsatane wa ndondomekoyi ndi ndondomeko ya madandaulo yotsatiridwa ndi gulu lingapezeke pa Webusaiti ya Surrey County Council. Ndondomekoyi ikuwonetsanso momwe Chief Executive wa OPCC angakane kulemba madandaulo.

7. Zochita zamtsogolo ndi anthu omwe awonedwa kuti achita zinthu zosavomerezeka, zosayenera komanso zolimbikira mopanda nzeru.

Ngakhale kuti munthu wapereka madandaulo omwe adatsatiridwa m'mbuyomu, mosavomerezeka, kapena mopitilira muyeso, tisaganize kuti madandaulo aliwonse am'tsogolo kapena kulumikizana ndi iwo sikungakhale kovomerezeka kapena kosayenera. Ngati dandaulo latsopano, pa nkhani ina lalandiridwa, liyenera kuthandizidwa pazoyenera zake ndikuwonetsetsa kuti thanzi la ogwira ntchito ku OPCC likutetezedwa.

8. Kulumikizana komwe kumabweretsa nkhawa

1. OPCC ndi bungwe lomwe limakumana ndi anthu masauzande ambiri kuphatikiza ena omwe ali pachiwopsezo chakuthupi kapena m'maganizo. Ogwira ntchito ku OPCC ali ndi ntchito yosamalira ndipo amatha kuzindikira ndikuwonetsa zisonyezo zilizonse za / kuopsa kwa nkhanza kapena kunyalanyazidwa malinga ndi zofunikira za Care Act 2014.
2. Izi zimapitilira kukhudzana komwe kumadzetsa nkhawa za thanzi lamunthu komanso / kapena malingaliro pomwe pali ziwonetsero zovulazidwa. Ngati membala wa ogwira ntchito ku OPCC alandila foni yomwe imadzutsa nkhawa, atumiza zambiri ku Surrey Police ndikuwafunsa kuti afotokozere nkhawa zachitetezo.
3. Mofananamo, kukhudzana kapena khalidwe lililonse lomwe limaonedwa kuti ndi lachiwawa, laukali, kapena lachipongwe, kapena pamene likuwopseza chitetezo ndi ubwino wa ogwira ntchito ku OPCC, lidzadziwitsidwa kwa apolisi a Surrey ndipo ngati kuli koyenera kuchitapo kanthu. A OPCC sangapatse wogwiritsa ntchito chenjezo la izi.
4. Kulumikizana komwe milandu yomwe akuganiziridwa ikunenedwa komanso zomwe zimadzutsa kukayikira kwa ogwira ntchito ku OPCC kuchokera pazachiwembu zidzakambidwanso ku Surrey Police. A OPCC sangapatse wogwiritsa ntchito chenjezo la izi.
   
   

9. Contact Strategy

1. Bungwe la OPCC litha kupanga ndikukhazikitsa njira yolumikizirana palokha kapena limodzi ndi Surrey Police Professional Standards Department (PSD), mogwirizana ndi wodandaula ngati apitiliza kuwonetsa machitidwe Osavomerezeka, Osamveka kapena Osakhazikika omwe amakhudza kwambiri ntchito kapena thanzi la anthu. ndodo.
   
   Njira zolumikizirana zidzakhazikitsidwa kuti:
   • Onetsetsani kuti madandaulo/zopempha za wodandaulayu zayankhidwa mwachangu komanso molondola;
   • Kuteteza thanzi la ogwira ntchito;
   • Kuchepetsa mtengo wosayerekezeka wa kachikwama ka anthu pochita ndi munthu;
   • Onetsetsani kuti OPCC ikhoza kugwira ntchito ndikuyendetsa bwino ntchito yake;
   • Onetsetsani kuti pulani yolumikizana ndi Surrey Police PSD imayendetsa kulumikizana kulikonse ndi mabungwe onsewa moyenera.
2. Njira yolumikizirana idzakhala yapadera kwa wodandaula aliyense ndipo idzagwiritsidwa ntchito pokhapokha, kuonetsetsa kuti ikukhala yoyenera komanso yofanana. Mndandanda wotsatirawu siwokwanira; komabe, njirayo ingaphatikizepo:
   • Kukonzekera kuti wodandaulayo azilankhulana ndi malo amodzi okha - ngati kuli koyenera kutero;
   • Kuika malire a nthawi pamakambirano a patelefoni ndi paokha (mwachitsanzo, kuyimba kumodzi m'mawa kapena madzulo amodzi a sabata iliyonse);
   • Kuletsa kulumikizana kwa njira imodzi yolumikizirana.
   • Kutsimikizira kuti OPCC imangolumikizana ndi wodandaula kawiri pa sabata / pamwezi kapena zina;
   • Kuwerenga ndi kulembera makalata, koma kungovomereza kapena kuyankha ngati wodandaulayo akupereka chidziwitso chatsopano chogwirizana ndi OPCC pa madandaulo omwe alipo panopa kapena akudandaula zatsopano;
   • Kufuna kuti pempho lililonse lachidziwitso liyenera kuperekedwa kudzera mu ndondomeko yovomerezeka, monga Ufulu Wachidziwitso kapena Pempho Lopeza Mutu, apo ayi zopempha zotere sizidzayankhidwa;
   • Kuchita china chilichonse chomwe chikuwoneka choyenera komanso choyenera, mwachitsanzo, zikavuta kwambiri, OPCC ingasankhe kuletsa manambala a foni kapena ma adilesi a imelo;
   • Lembani kapena kuyang'anira mafoni;
   • Kanani kuganizira zofuna kuti mutsegulenso mlandu wotsekedwa kapena chigamulo cha mlandu.
3. Asanachitepo kanthu, wodandaulayo adzadziwitsidwa zifukwa zomwe njira yolumikiziranayi ikugwiritsidwira ntchito. Njira yolumikizirana idzaperekedwa kwa iwo molemba (izi zikuphatikizapo kudzera pa imelo). Komabe, pamene chitetezo cha ogwira ntchito ku OPCC chikuwopsezedwa chifukwa cha khalidwe losayenerera, wodandaulayo sangalandire chenjezo lachisawawa la zomwe angachite.
4. Njira yolumikizirana idzawunikidwa pakapita miyezi ya 6 ndi Chief Executive and Head of Complaints kuti aone ngati mfundo za ndondomekoyi zikhale zoyenera kapena zikufunika kusinthidwa, ndikuganiziranso ngati njira yolumikizirana ikufunikabe. Pomwe chigamulo chatengedwa kuti njirayo sikufunikanso, mfundoyi idzalembedwa ndipo kukhudzana kwina kulikonse kuchokera kwa wodandaulayo kungathe kuchitidwa pansi pa njira yodziwika bwino yokhudzana ndi madandaulo a anthu (nthawi zonse malinga ndi kubwereza ntchito kwa ndondomeko yomwe yakhazikitsidwa mu ndondomekoyi).
   
   

10. Kuletsa kulumikizana

1. Woyang'anira atha kupempha chilolezo choletsa kulumikizana ndi Chief Executive. Komabe, Chief Executive, mogwirizana ndi Commissioner, akuyenera kukhutitsidwa kuti zotsatirazi zaganiziridwa musanachite chilichonse:
   • Nkhani - kaya ndi dandaulo / mlandu / funso / pempho - ikuganiziridwa, kapena yaganiziridwa ndikuyankhidwa moyenera;
   • Chigamulo chilichonse chokhudzana ndi mlandu chomwe chafikiridwa chifukwa cha kafukufuku ndi choyenera;
   • Kulankhulana ndi wodandaula kwakhala kokwanira ndipo wogwiritsa ntchito sakupereka chidziwitso chatsopano chomwe chingakhudze kulingalira kwa mlandu;
   • Kuyesetsa koyenera kwapangidwa ndi wodandaula kuti athetse kusamvana ndi kusuntha zinthu kuti zithetsedwe;
   • Zofunikira zilizonse zopezeka ndi njira zoyenera zaganiziridwa kuti zitsimikizire kuti wodandaulayo sakukanidwa mwayi wopita ku OPCC;
   • Kuyika wodandaulayu ndi bungwe loyenera, monga Citizens Advice Bureau, kwaganiziridwa - kapena wodandaulayo walimbikitsidwa kuti apeze malangizo azamalamulo.
     
2. Kumene wodandaula akupitiriza kusonyeza khalidwe losavomerezeka, OPCC idzagwiritsa ntchito ufulu wake woletsa kulankhulana. Komabe, nthawi zonse imauza odandaula zomwe ikuchita komanso chifukwa chake. Idzawalembera (kapena mtundu wina wofikirika) kuwafotokozera zifukwa zoyendetsera kulumikizana kwamtsogolo, kulongosola njira zolembetsera zoletsa ndipo, ngati kuli koyenera, kulongosola nthawi yomwe ziletsozi zizikhala.
   
3. Odandaula adzauzidwanso momwe angatsutse chisankho choletsa kulumikizana kudzera m'madandaulo amkati a OPCC. Pambuyo polingalira pempho lawo, odandaula adzadziwitsidwa mwa kulemba kuti njira zolembetsera zoletsedwa zikugwirabe ntchito kapena kuti njira ina yavomerezedwa.
   
4. Ngati bungwe la OPCC laganiza zopitilizabe kuthandiza munthu wina yemwe ali m'gululi, ndikufufuzabe madandaulo awo pakadutsa miyezi isanu ndi umodzi, iwunikanso ndikusankha ngati ziletso zipitirire. Chigamulo choletsa kukhudzana ndi wodandaula chikhoza kuganiziridwanso ngati wodandaula akuwonetsa njira yovomerezeka.
   
5. Kumene mlandu wa wodandaula watsekedwa ndipo amalimbikira kulankhulana ndi OPCC za nkhaniyi, OPCC ikhoza kusankha kusiya kulankhulana ndi wodandaulayo. Zikatero, OPCC idzapitiriza kulemba ndi kuwerenga makalata onse, koma pokhapokha ngati pali umboni watsopano womwe uli ndi zotsatira pa chisankho chomwe chapangidwa, chidzangochiyika pafayilo popanda kuvomereza.
   
6. Ngati choletsa chakhazikitsidwa ndipo wodandaula akuphwanya zikhalidwe zake, ogwira ntchito ali ndi ufulu wosakambirana kapena kuyankha zopempha ngati kuli koyenera.
   
   
7. Madandaulo aliwonse atsopano ochokera kwa anthu omwe abwera pansi pa ndondomeko yodandaula yosamveka komanso yosavomerezeka adzayankhidwa pa dandaulo latsopano lililonse. Ziyenera kumveka bwino kuti odandaula sayenera kuletsedwa kulankhulana ndi apolisi ponena za nkhani zosadandaula kapena kukhala osatsimikiza za izi chifukwa chosagwirizana kapena kusakwanira.
   
   
8. Pokhazikitsa ndondomekoyi, OPCC idzachita:
   
   
   • Kutsata malamulo kapena malamulo ndi upangiri wogwirizana nawo pakuwongolera odandaula omwe akulimbikira, kuwonetsetsa kuti madandaulo onse akuyankhidwa moyenera komanso moyenera;
   • Kupereka zidziwitso zomveka bwino ndi chitsogozo chokhudzana ndi ndondomeko ndi njira za OPCC pakuwongolera odandaula omwe akupitilira komanso okwiya;
   • Kuwonetsetsa kuti maphunziro ochokera kuzinthu zotere akuganiziridwa ndikuwunikidwa kuti adziwitse chitukuko cha machitidwe ndi njira zogwirira ntchito za OPCC;
   • Limbikitsani dongosolo lomasuka komanso lomvera madandaulo;
   • Zoletsa zilizonse zoperekedwa zidzakhala zoyenera komanso zofanana.
     
     

11. Momwe Ndondomekoyi ikugwirizanirana ndi ndondomeko ndi ndondomeko zina

1. Zikakhala kuti wogwira ntchito ku OPCC akuwona kuti ndi wosatetezeka kapena akuchitiridwa nkhanza ndi wogwiritsa ntchito, woyang'anira ntchito, thanzi ndi chitetezo, ulemu kuntchito, kusiyana kwa mfundo za ntchito ndi njira zofanana za OPCC zimagwiranso ntchito.
   
   
2. Lamulo la Ufulu Wachidziwitso (Ndime 14) limakhudza zopempha zokhumudwitsa komanso zobwerezabwereza kuti mudziwe zambiri ndipo gawo la 14 la lamuloli liyenera kutumizidwa mogwirizana ndi ndondomekoyi. Lamuloli limapatsa OPCC ufulu wokana zidziwitso kwa anthu pazifukwa zomwe pempholi ndi losautsa kapena lobwerezedwa mosayenera. OPCC idzatsatira maudindo ake omwe ali mu Data Protection Act pokhudzana ndi kusunga ndi kusunga deta yanu.
   
   

12. Ufulu wa anthu ndi kufanana

1. Pokwaniritsa mfundoyi, OPCC idzaonetsetsa kuti zochita zake zikugwirizana ndi zofunikira za Human Rights Act 1998 ndi Convention Rights zomwe zili mkati mwake, pofuna kuteteza ufulu wa anthu odandaula, ena ogwiritsa ntchito apolisi komanso Ofesi ya Police and Crime Commissioner for Surrey. 
   
   
2. Pokwaniritsa lamuloli, a OPCC adzaonetsetsa kuti zonse zomwe a OPCC akuyenera kuchita zikutsatiridwa pansi pa lamulo la Equality Act 2010 ndipo idzaona ngati kusintha kulikonse kungapangidwe kuti wodandaula alankhule ndi OPCC m'njira yovomerezeka.
   
   

13. Kuwunika kwa GDPR

1. OPCC idzangotumiza, kusunga kapena kusunga zidziwitso zaumwini komwe kuli koyenera kutero, motsatira OPCC GDPR Policy, Statement Privacy and Retention Policy.
   
   

14. Ufulu wa Information Act 2000

1. Ndondomekoyi ndi yoyenera kuti anthu onse azifika nawo.
   
   

15. Chodzikanira

1. Bungwe la OPCC lili ndi ufulu wofuna kuyankha mlandu ngati kuli kofunikira kapena kutumiza mauthenga aliwonse kupolisi.
   
   

Tsiku la ndondomeko: December 2022
Ndemanga ina: December 2024