We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Ny Data Hub dia mirakitra vaovao farany momba ny fepetra fampandehanana farany ho an'ny Polisy Surrey, ary koa ny fampahalalana momba ny teti-bola sy ny asa fanokanana ny biraonay ary ny fifandraisanao amin'ny Kaomisera.
Havaozina isam-bolana ny Hub, midika izany fa dika mivantana amin'ny fampahalalana voarakitra ao amin'ny Tatitry ny Fahombiazana ho an'ny daholobe novokarina isaky ny fivoriana ampahibemaso.
Vaovao farany
Fanaraha-maso ny vondrom-piarahamoninao - Nilaza ny kaomisera fa miady amin'ny andian-jiolahy ny polisy taorian'ny nanatevin-daharana ny famoretana ny faritra
Ny herinandron'ny hetsika dia mandefa hafatra mafonja ho an'ireo andian-jiolahy ao amin'ny distrika fa hanohy ny fandravana ny tambajotran'izy ireo any Surrey ny polisy.
Famoretana an-tapitrisany amin'ny fihetsika manohitra ny fiaraha-monina rehefa mahazo famatsiam-bola ho an'ny fisafoana mafana ny Kaomisera
Ny kaomisera Lisa Townsend dia nilaza fa ny vola dia hanampy amin'ny fampitomboana ny fisian'ny polisy sy ny fahitana manerana an'i Surrey.
Ny kaomisera dia miarahaba ny fanatsarana lehibe tamin'ny 999 sy 101 ny fotoana famaliana antso - satria azo ny vokatra tsara indrindra
Ny kaomisera Lisa Townsend dia nilaza fa ny fotoana fiandrasana hifandraisana amin'ny polisy Surrey amin'ny 101 sy 999 no ambany indrindra amin'ny firaketana Force.