We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Data Hub nou an gen enfòmasyon ajou sou dènye mezi pèfòmans pou Surrey Police, ansanm ak enfòmasyon sou bidjè ak aktivite komisyonin biwo nou an ak kontak ou avèk Komisyonè a.
Sant lan mete ajou chak mwa, sa vle di li aji kòm yon vèsyon an dirèk nan enfòmasyon ki te kaptire nan Rapò Pèfòmans Piblik ki pwodui pou chak reyinyon piblik.
Dènye Nouvèl
Polis Kominote w la - Komisyonè di ekip polis yo ap mennen batay la bay gang dwòg apre yo fin rantre nan deblozay liy konte yo.
Semèn aksyon an voye yon mesaj fò bay gwoup liy konte yo ke lapolis pral kontinye demonte rezo yo nan Surrey.
Represyon yon milyon liv sou konpòtman anti-sosyal pandan Komisyonè ap resevwa finansman pou patwouy hotspot
Komisyonè Lisa Townsend te di ke lajan an pral ede ogmante prezans lapolis ak vizibilite atravè Surrey.
Komisyonè salye amelyorasyon dramatik nan tan pou reponn apèl 999 ak 101 - kòm pi bon rezilta nan dosye yo reyalize
Komisyonè Lisa Townsend te di ke tan datant pou kontakte Surrey Police sou 101 ak 999 yo kounye a se pi ba nan dosye Force.