Kwamishinan ‘yan sanda da masu aikata laifuka Lisa Townsend ta yaba da gagarumin ci gaban da aka samu na tsawon lokacin da ‘yan sandan Surrey suke dauka don amsa kiraye-kirayen neman taimako bayan sabbin alkaluma sun bayyana cewa lokutan jira na yanzu sune mafi kankanta a tarihi.
Kwamishinan ya ce a cikin watanni biyar da suka gabata. 'Yan sandan Surrey ya ga ci gaba mai dorewa ta yadda sauri masu kira zuwa 999 da lambobin 101 wadanda ba na gaggawa ke iya yin magana da ma'aikatan cibiyar.
Sabbin bayanai sun nuna cewa, ya zuwa wannan watan Fabrairu, kashi 97.8 cikin 999 na kira 10 an amsa su a cikin dakika 54 na kasa. Wannan ya kwatanta da XNUMX% kawai a cikin Maris na bara, kuma shine mafi girman bayanai akan rikodin ƙarfi.
A halin yanzu, matsakaicin lokacin a cikin Fabrairu wanda ya ɗauki 'yan sandan Surrey don amsa kira zuwa lambar 101 mara gaggawa ta faɗi zuwa daƙiƙa 36, mafi ƙarancin lokutan jira akan rikodin ƙarfi. Wannan ya kwatanta da daƙiƙa 715 a cikin Maris 2023.
‘Yan sandan Surrey ne suka tabbatar da alkaluman a wannan makon. A cikin Janairu 2024, Rundunar ta amsa kusan kashi 93 cikin ɗari na kira 999 a cikin daƙiƙa goma, BT ya tabbatar.
A cikin Janairu 2024, Rundunar ta amsa kusan kashi 93 cikin ɗari na kira 999 a cikin daƙiƙa goma. Rundunar ta tabbatar da alkaluman watan Fabrairu, da kuma jiran tabbaci daga mai bada kira BT.
A cikin watan Disambar shekarar da ta gabata ne, wani rahoto daga hukumar kula da ayyukan kashe gobara (HMICFRS) ta mai martaba sarki. ya nuna damuwa game da mazauna hidimar da suke samu lokacin da suka tuntubi 'yan sanda akan 999, 101 da dijital 101.
Sufeto sun ziyarci 'yan sandan Surrey a lokacin bazara a matsayin wani bangare na su Tasirin 'Yan sanda, Ingantacce da Halacci (PEEL).. Sun bayyana irin ayyukan da rundunar ta yi wajen mayar da martani ga jama’a a matsayin ‘bai isa ba’ kuma sun ce ana bukatar gyara.
Kwamishinan da Babban Jami’in tsaro ya kuma ji abubuwan da mazauna wurin suka samu na tuntubar ‘yan sandan Surrey a kwanan nan 'Yan Sanda Al'ummarku' nunin hanya inda a-mutum kuma online an gudanar da al'amuran a dukkan gundumomi 11 da ke fadin karamar hukumar.
Kwamishina Lisa Townsend ta ce: "Na san daga yin magana da mazauna garin cewa samun damar kama 'yan sandan Surrey lokacin da kuke buƙatar su yana da matuƙar mahimmanci.
Mafi ƙarancin lokutan jira akan rikodin
“Abin takaici akwai lokuta a shekarar da ta gabata lokacin da mazauna da ke kira 999 da 101 ba koyaushe suke samun aikin da ya dace ba kuma wannan lamari ne da ke bukatar a magance shi cikin gaggawa.
"Na san irin takaicin da ya kasance ga wasu mutane da ke ƙoƙarin shawo kan matsalar, musamman ga waɗanda ba na gaggawa ba 101 a lokutan aiki.
"Na shafe lokaci mai tsawo a cibiyar tuntuɓar mu don ganin yadda masu kula da kiran mu ke hulɗa da kira daban-daban da kuma kalubalen da suke samu kuma suna yin aiki mai ban mamaki.
“Amma karancin ma’aikata yana kawo musu matsala mai ban mamaki kuma na san rundunar tana aiki tukuru don inganta lamarin da kuma hidimar da jama’armu ke samu.
"Aiki na ban mamaki"
“Ofis na yana tallafa musu a duk tsawon wannan aikin don haka ina farin cikin ganin cewa lokacin amsawa shine mafi kyawun da suka taɓa kasancewa.
"Wannan yana nufin cewa lokacin da mazaunanmu ke buƙatar tuntuɓar 'yan sanda na Surrey, suna samun amsa kiran su cikin sauri da inganci.
"Wannan bai kasance cikin gaggawar gyara ba - mun ga an ci gaba da ci gaba da ci gaba a cikin watanni biyar da suka gabata.
"Tare da matakan da aka yi a yanzu, ina da kwarin gwiwar ci gaba da cewa 'yan sandan Surrey za su kula da wannan matakin na hidima yayin da suke ba da amsa ga jama'a."