1. Ukuphawula kukaKhomishana wamaPhoyisa noBugebengu
Ngijabule kakhulu ukubona Amaphoyisa aseSurrey egcina izinga lawo 'elivelele' ekuvimbeleni ubugebengu kanye nokuziphatha okuphambene nomphakathi embikweni wakamuva wePolice Effectiveness, Efficiency and Legitimacy (PEEL) - izindawo ezimbili ezigqame kakhulu ohlelweni lwami lwamaPhoyisa kanye Nobugebengu isifunda. Kodwa kusenendawo yokwenza ngcono futhi umbiko uveze ukukhathazeka mayelana nokuphathwa kwabasolwa kanye nabenzi bobubi, ikakhulukazi maqondana nabahlukumezi bocansi kanye nokuvikelwa kwezingane emiphakathini yethu.
Ukulawula ubungozi obuvela kulaba bantu kubalulekile ekugcineni izakhamuzi zethu ziphephile - ikakhulukazi abesifazane namantombazane athintwe ngokungafanele ngodlame locansi. Lokhu kumele kube indawo okugxilwe kuyo amathimba ethu amaphoyisa futhi ihhovisi lami lizohlinzeka ngokucutshungulwa okuqinile kanye nokwesekwa ukuze kuqinisekiswe ukuthi izinhlelo ezibekwe yi-Surrey Police zombili ziyashesha futhi ziqinile ekwenzeni intuthuko edingekayo.
Ngikuqaphelile ukuphawula okushiwo umbiko mayelana nendlela amaphoyisa abhekana ngayo nempilo yengqondo. Njengomholi kuzwelonke wamaPhoyisa noKhomishana boBugebengu kulolu daba ngifuna ngenkuthalo izinhlelo zokusebenza zokusebenzisana ezingcono ezingeni lendawo nekazwelonke, ukuze ngiqinisekise ukuthi umsebenzi wamaphoyisa awulona ichweba lokuqala lalabo abasenkingeni yezempilo yengqondo nokuthi bayafinyelela impendulo efanele yomtholampilo abayidingayo.
Lo mbiko ubuye ugqamise umthwalo omkhulu womsebenzi nokuphila kahle kwezikhulu zethu nabasebenzi. Ngiyazi ukuthi uMbutho usebenza kanzima ukuqasha izikhulu ezengeziwe ezinikezwe uhulumeni ngakho ngiyethemba ukubona isimo siba ngcono ezinyangeni ezizayo. Ngiyazi ukuthi uMbutho unemibono yami ngokubaluleka kwabantu bakithi ngakho-ke kubalulekile ukuthi izikhulu nabasebenzi bethu babe nezinsiza ezifanele nokwesekwa abakudingayo.
Nakuba kunentuthuko ecacile okufanele yenziwe, ngicabanga ukuthi kuningi okufanele sikujabulele kulo mbiko obonisa ukuzikhandla nokuzinikela izikhulu zethu nabasebenzi abakubonisa nsuku zonke ukugcina isifunda sethu siphephile.
Ngicele umbono weChief Constable mayelana nombiko, njengoba eshilo:
Ngiyawamukela umbiko we-HMICFRS wezi-2021/22 wokuSebenzisa Kwamaphoyisa Ngempumelelo, Ukusebenza Kahle kanye Nokuba Semthethweni Ngamaphoyisa ase-Surrey futhi ngijabula kakhulu ngokuthi i-HMICFRS ibonge izimpumelelo ezibalulekile uMbutho oye wazenza ekuvimbeleni ubugebengu ngokunikeza uMbutho Izinga Elivelele.
UGavin Stephens, oyiNhloko yamaPhoyisa aseSurrey
Ngaphandle kwalokhu kuqashelwa umkhuba omuhle, uMbutho uyaqaphela izinselele ezigqanyiswe yi-HMICFRS mayelana nokuqonda isidingo nokuphatha izaphula-mthetho nabasolwa. Umbutho ugxile ekubhekaneni nalokhu kukhathazeka kanye nokufunda empendulweni engaphakathi embikweni ukuze kuthuthukiswe izinqubo zokusebenza zamasosha kanye nokuletha izinsiza ezingcono kakhulu emphakathini.
Izindawo ezizokwenziwa ngcono zizorekhodwa futhi ziqashwe ngezinhlaka zethu zokuphatha ezikhona futhi imikhondo yamasu izokwengamela ukuqaliswa kwazo.
2. Izinyathelo ezilandelayo
Umbiko wokuhlola ugqamisa imikhakha eyisishiyagalolunye yokwenza ngcono kwe-Surrey futhi ngibeke ngezansi ukuthi lezi zindaba ziqhutshekwa kanjani. Inqubekelaphambili izoqashwa nge-Organisation Ressurance Board (ORB), uhlelo olusha lwe-KETO lokulawula ubungozi futhi ihhovisi lami lizoqhubeka nokuqapha ngokusebenzisa izindlela zethu zokuhlola ezisemthethweni.
3. Indawo ezothuthukiswa 1
- Amandla kufanele athuthukise indlela aphendula ngayo izingcingo ezingezona eziphuthumayo zesevisi ukuze ehlise izinga lawo lokuyeka ucingo.
- Amaphoyisa ase-Surrey ayaqhubeka nokubeka eqhulwini ukuphathwa kwezingcingo eziphuthumayo njengoba isidingo se-999 siqhubeka nokwanda (ngaphezu kuka-16% izingcingo eziphuthumayo ezengeziwe ezitholiwe unyaka wonke kuze kube manje), okuwumkhuba ozwakala kuzwelonke. Umbutho wabhekana nesidingo sawo esiphezulu sezingcingo ezingu-999 ezake zaqoshwa ngo-June kulo nyaka kwabangu-14,907 abathintwayo abezimo eziphuthumayo enyangeni, kodwa ukusebenza ekuphenduleni izingcingo ezingu-999 kwahlala kungaphezu komgomo wama-90% wokuphendula ingakapheli imizuzwana eyi-10.
- Lokhu kwanda kwesidingo sezingcingo esingu-999, ukwanda okuqhubekayo kwezikhala zokuxhumana eziku-inthanethi (Digital 101) kanye nezikhala ezikhona zobamba izingcingo (abasebenzi abangama-33 ngaphansi kwesikhungo ekupheleni kukaJuni 2022) kuyaqhubeka nokubeka ingcindezi emandleni oMbutho wokuphendula izingcingo ezingezona eziphuthumayo ngaphakathi kokuhlosiwe. Umbutho kodwa ubone ukuthuthuka ekusingatheni izingcingo eziyi-101 ukusuka esikhathini sokulinda esimaphakathi semizuzu engu-4.57 ngoDisemba 2021 kuya emizuzwini eyi-3.54 ngoJuni 2022.
- Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Bonke abasebenzi ababamba izingcingo manje sebebuyele endaweni eyodwa e-Contact Center ngokulandela izidingo zangaphambilini zokuqhelelana ezibenze basuswa ezindaweni ezi-5 ezihlukene.
b) Umlayezo Wokuqopha Izwi Odidiyelwe (IVR) osekuqaleni kwesistimu yocingo uchitshiyelwe ukuze kukhuthazwe amalungu amaningi omphakathi ukuthi axhumane noMbutho ku-inthanethi lapho kufanele khona ukwenza kanjalo. Lokhu kushintsha kwesiteshi kubonakala ngezinga lokuqala lokulahlwa kanye nokwenyuka kwabathintwayo abaku-inthanethi.
c) Izikhala zabasebenzi ngaphakathi kokusingathwa kwezingcingo (eziphinde zibonakale esifundeni ngenxa yemakethe yezabasebenzi eyinselele yangemva kwe-covid eseNingizimu-mpumalanga) ziqashwe ngeso elibukhali njengengozi Yamandla ngemicimbi eminingana yokuqasha eyenziwe ezinyangeni ezisanda kwedlula. Kunesifundo esigcwele sabaphathi bezingcingo abasha abayi-12 abazokwenziwa ngo-Agasti kulo nyaka kanti esinye isifundo sokusungulwa esizogcwaliswa ngo-Okthoba kanye nezinye izifundo ezihlelelwe uJanuwari noMashi 2023.
d) Njengoba kuthatha abashayeli bezingcingo abasha cishe izinyanga eziyi-9 ukuze bazimele isabelomali esingaphansi kwabasebenzi sizosetshenziswa, esikhathini esifushane, ukuqasha abasebenzi abangu-12 x ejensi (i-Red Snapper) ukwenza imisebenzi yokuqopha ubugebengu ngaphakathi kwe-Contact Centre ukuze kukhululwe umthamo wezibambi zezingcingo, ukuze kuthuthukiswe ukusebenza kwezingcingo eziyi-101. Ukuqashwa kwalaba basebenzi kumanje kusesigabeni sokuhlela ngesifiso sokuthi basebenze izinyanga eziyi-12 kusukela maphakathi no-Agasti. Uma le modeli yokuba nomsebenzi ohlukile wokurekhodwa kobugebengu ngaphakathi kweSikhungo Sokuxhumana iboniswa iphumelela (kunokuba izibambi zezingcingo zenze yomibili le misebenzi) khona-ke lokhu kuzocatshangelwa ushintsho lwaphakade kumodeli ekhona.
e) Isiphakamiso sesikhathi eside sokucutshungulwa kwesakhiwo sokukhokhelwa sabaphathi bezingcingo ukuze benze iholo labo lokuqala lihambisane ne-Regional Forces - ukuthuthukisa kokubili inani labafake izicelo kanye nokugcinwa kosizo - sizocatshangelwa ku-Force Organisation Board ngo-Agasti 2022.
f) Izinhlelo ezikhona zokuthuthukisa ucingo kanye ne-command and control (iphrojekthi ehlanganyelwe namaphoyisa aseSussex) kufanele zisetshenziswe phakathi nezinyanga ezi-6 ezilandelayo futhi kufanele zithuthukise ukusebenza kahle ngaphakathi kwe-Contact Centre futhi zivumele ukusebenzisana namaphoyisa aseSussex.
g) Umbutho unezinhlelo ezikhona zokwethulwa kwe-Storm kanye ne-Salesforce, zombili ezizoletha ukusebenza kahle kanye nezinzuzo zokuphepha komphakathi ku-Contact Center futhi zivumele uMbutho ukuthi uhlobanise ngokunembe kakhudlwana ukushiywa nokuthuthela kusevisi ye-inthanethi.
4. Indawo ezothuthukiswa 2
- Umbutho udinga ukuthamela izingcingo zenkonzo phakathi nezikhathi zawo ezishicilelwe futhi, lapho ukubambezeleka kwenzeka, izisulu kufanele zivuselelwe.
Lokhu kusaqhubeka nokuba yinselelo eMbuthweni futhi izikhathi zokuhambela izigameko zeBanga lesi-2 zinyukile kusukela zihlolwe ngenxa yokwenyuka kwezibalo zeBanga loku-1 (eziphuthumayo) inyanga nenyanga ezidinga impendulo (ngokuhambisana nokwanda okuboniwe. ku-999 isidingo socingo). Kusukela ngoJuni 2022, izibalo zonyaka kuze kube manje zikhombisa ukukhula ngamaphesenti angaphezu kwangu-8 kwaBanga-1 (izigameko ezingu-2,813) okusho ukuthi zimbalwa izinsiza ezitholakalayo zokubhekana nezigameko zeBanga lesi-2. Lokhu okuhambisana nezikhala zemisebenzi ngaphakathi kwe-Force Control Room (i-FCR) kwenyuse inselelo yokugcina abahlukunyezwayo benolwazi lwakamuva lapho belinde impendulo esheshayo (iBanga lesi-2).
Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Ukuhlaziywa kwedatha yesidingo kubonise ukuthi impendulo engeyona eyezimo eziphuthumayo (iBanga lesi-2) iyinselele ikakhulukazi ngesikhathi sokunikeza phakathi “kokuqala” kanye “nokwephuzile” futhi ngokulandela ukubonisana okufanele iphethini yokushintsha kwe-NPT izochitshiyelwa kusukela mhla lu-1 kuMandulo ukuze kuvezwe sekwephuzile. ukushintsha kuqala ngehora ukuze kube nezinsiza ezengeziwe ezitholakalayo ngalesi sikhathi esibucayi sosuku.
b) Ukwengeza, kuzoba noshintsho oluncane lwephethini yeshifu yalezo zikhulu ze-NPT ngesikhathi sokuvivinywa kwazo okufanele zigcwalise inombolo eyisibopho Yezinsuku Zokufunda Ezivikelekile (ama-PLD) njengengxenye yokufunda kwazo iziqu. Indlela ekhona la ma-PLD ahlelwe ngayo isho ukuthi kuvame ukuba nezikhulu ezimbalwa ngesikhathi esisodwa ngaleyo ndlela kunciphe izinsiza ezitholakalayo ngezinsuku/ushintsho olubalulekile. Kulandela ukubonisana okusabalele kuwo wonke ama-Surrey naseSussex iphethini yabo yokushintsha izochibiyelwa ngomhlaka-1 Septhemba 2022 ukuze izinombolo zezikhulu kuma-PLD zisabalale ngokulinganayo kuwo wonke amashifu ngaleyo ndlela zinikeze ukuqina okwengeziwe emaqenjini. Lolu shintsho kuvunyelwene ngalo yithimba le-Surrey kanye ne-Sussex Joint Chief Officer.
c) Ngomhla zingama-25 kuNtulikazi wezi-2022 izimoto ezengeziwe zeBanga lesi-2 zokubhekana Nokuhlukunyezwa Kwasekhaya zizokwethulwa kuPhiko ngalunye ukuze kuhlangatshezwane nenani eliphakeme lesikhathi sasehlobo kuze kube sekupheleni kukaSepthemba 2022. Lezi zinsiza ezengeziwe (ezisekelwa amaQembu Omakhelwane Abavikelekile) emashifu ngaphambi kwesikhathi noma sekwephuzile. inikeze amandla okuphendula engeziwe futhi kufanele ithuthukise ukusebenza kwempendulo engeyona eyezimo eziphuthumayo kuMbutho.
5. Indawo ezothuthukiswa 3
- Umbutho kufanele uthuthukise indlela obhala ngayo izinqumo zabahlukunyeziwe kanye nezizathu zabo zokuhoxisa ukwesekwa kophenyo. Kufanele kuthathe wonke amathuba ukuphishekela izephula-mthetho lapho izisulu zidelela noma zingakusekeli ukushushiswa. Kufanele ibhale ukuthi ngabe ukushushiswa okuholwa ngubufakazi sekucutshunguliwe.
- Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Umsebenzi wokuqhubeka nokuthuthukisa ikhwalithi yophenyo (i-Op Falcon) kuwo wonke uMbutho uhlanganisa abaholi abaphezulu - Abahloli Abakhulu kuze kufike ezingeni leSikhulu Esiphezulu abaqedela inani elimisiwe lokubuyekezwa kobugebengu kwanyanga zonke nemiphumela eqoqwe futhi yasakazwa. Lokhu kuhlola kufaka phakathi ukuthi isitatimende se-VPS sithathwe yini. Okutholakele njengamanje kukhombisa ukuthi lokhu kuyehluka kuye ngohlobo lobugebengu obubikiwe.
b) Iphakheji yokufunda ye-NCALT Victim Victim's Code E ehlanganisa i-VPS igunyazwe njengokuqeqeshwa kwazo zonke izikhulu ngokugadwa ngokucophelela (72% ekupheleni kukaMeyi 2022).
c) Imininingwane Yekhodi Yezisulu kanye neziqondiso ezihlobene nezisulu ziyatholakala kubo bonke abaphenyi ku-'Crewmate' App ku-Mobile Data Terminals futhi ngaphakathi 'kwethempulethi yenkontileka yesisulu sokuqala' phakathi kombiko ngamunye wobugebengu kukhona irekhodi lokuthi i-VPS inalo yini noma cha. sekuqediwe kanye nezizathu.
d) Amandla azofuna ukukhomba ukuthi ikhona yini indlela ezenzakalelayo yokulinganisa ukunikezwa nokuqedwa kwe-VPS ngaphakathi kwezinhlelo ezikhona ze-IT (Niche) ukuze kukhiqizwe idatha yokusebenza enemininingwane.
e) Umsebenzi uyaqhubeka wokuthuthukisa ukuhlinzekwa kwamanje kokuqeqeshwa kweKhodi Yezisulu kuzo zonke izikhulu ukuze kufakwe amamojula athile kukho kokubili i-VPS kanye nokuhoxiswa kwezisulu. Kuze kube manje bonke abaphenyi bamaQembu Okuhlukunyezwa Kwasekhaya sebekutholile lokhu kuqeqeshwa nezinye izikhathi ezihlelelwe amaQembu Okuhlukunyezwa Kwezingane kanye namaQembu Amaphoyisa Omakhelwane (NPT).
f) Amaphoyisa ase-Surrey asebenza njengengxenye Yeqembu Lesifunda Lokuthuthukisa Ukudlwengula enye yezinhlelo zokusebenza ezithuthukiswayo nozakwethu isiqondiso mayelana nokuthi kufanele bathathe nini i-VPS. Ukubonisana kuyaqhubeka nezinsizakalo zesifunda ze-ISVA ukuze kufuneke impendulo eqondile kule ndawo futhi imiphumela yokubonisana nesimo okuvunyelwene ngaso seqembu kuzohlanganiswa nendlela engcono kakhulu yendawo.
g) Maqondana nalapho isisulu sihoxisa ukusekelwa kophenyo noma sicela ukuthi kusingathwe ngokuchithwa kwenkantolo ngaphandle kwenkantolo (OOCD), inqubomgomo ebuyekeziwe (May 2022) Yokuhlukunyezwa Kwasekhaya manje inikeza isiqondiso mayelana okuqukethwe yizitatimende zokuhoxiswa kwezisulu.
h) Amaphoyisa ase-Surrey azoqhubeka nokukhuthaza indlela eholwa ngubufakazi ekuphenyweni nasekushushiseni, ukuthola ubufakazi kusenesikhathi kanye nokuhlola amandla ofakazi, inzwabethi, ulwazi lwezimo kanye ne-res gestae. Ukuxhumana okuphoqelelwe kubasebenzi kwenziwe ngama-athikili e-intranethi kanye nokuqeqeshwa kwabaphenyi okuhlosiwe okubandakanya ukusetshenziswa kwe-Body Worn Video, ukubonwa kwezikhulu, izithombe, ubufakazi bomakhelwane/umuzi ngendlu, izinto zokuqopha ezikude (i-CCTV yasekhaya, izinsimbi zeminyango) kanye nokuqoshwa kwezingcingo emaphoyiseni. .
6. Indawo ezothuthukiswa 4
- Amandla kufanele abeke imisebenzi ethile, enqunyelwe isikhathi ukuze kwehliswe ingcuphe evela kubahlukumezi bocansi ababhalisiwe. Ubufakazi bemisebenzi eqediwe kufanele burekhodwe.
- Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Abaphathi abaphula umthetho kuye kwadingeka ukuthi baqinisekise ukuthi izinhlelo zabo zokuphatha UBUNGOZI zirekhodwa kangcono futhi izibuyekezo zabo ngezenzo nemibuzo eyenziwe 'i-SMART'. Lokhu kudluliselwe ngama-imeyili ethimba avela kwa-DCI, izithangami zabaphathi kanye nemihlangano yomuntu ngamunye, kanye nokuvakasha kokuxoxisana. Isibonelo sesibuyekezo esibhalwe kahle sabiwe namathimba njengesibonelo sokwenza okungcono kakhulu futhi nesethi yezinhlelo zokulawula ubungozi zizocaciswa. Ithimba le-DI lizohlola amarekhodi angu-15 (ama-5 endaweni ngayinye ngenyanga) futhi manje linikeze ukugada okwengeziwe ezimweni Eziphezulu Kakhulu Nezingozi Eziphezulu.
b) Amarekhodi ahlolwa ngokucophelela ngabaphathi abalandela ukuvakasha kanye nokubuyekezwa kokuqondisa. I-DS/PS izokhuluma ngomlomo ngokuvakasha futhi ibuyekeze, isekele, futhi iqondise ukuhlelwa kwesenzo njengengxenye yokuqondisa kwayo okuqhubekayo. Kukhona ukugadwa okwengeziwe endaweni yokuhlolwa kwe-ARMS. Ama-DIs azobe ehlola amadiphu ama-5 ngenyanga (wonke amazinga engcuphe) futhi izibuyekezo zizokwenziwa ngomjikelezo wethu womhlangano we-DI/DCI kanye nohlelo lokusebenza - izingqikithi nezinkinga ezihlonziwe zizophakanyiswa emihlanganweni yeqembu yamasonto onke kubasebenzi. Ukwengamela kwalokhu kucwaningwa kwamabhuku okunekhwalithi kuzokwenziwa eMihlanganweni Yokulawula Ukusebenza (i-CPM) eholwa yiNhloko Yezokuvikela Komphakathi.
c) Umbutho ube nabasebenzi abanyusiwe futhi kunezikhulu ezimbalwa ezintsha nezingenalwazi emnyangweni. Izikhathi eziqhubekayo zokuthuthukiswa kochwepheshe zenzelwe bonke abasebenzi ukuze kuqinisekiswe ukuthuthukiswa okuqhubekayo. Abasebenzi abasha besikhathi esizayo bazokwaziswa futhi bafundiswe mayelana namazinga adingekayo
d) Abasebenzi kudingeka ukuthi bahlole ezobunhloli kubandakanya i-PNC/PND yabo bonke abaphula umthetho. Lapho kuhlolwa khona umuntu akudingekile (umphulaphuli uboshelwe endlini, akakwazi ukuhamba, unokuqondisa okungu-1:1 nabanakekeli), i-OM idingeka ukuthi ibhale izizathu zokuthi kungani i-PND ne-PNC ingakaqedwa. I-PND iqedwa endaweni ye-ARMS kuzo zonke izimo noma ngabe. Ngakho-ke, ucwaningo lwe-PNC kanye ne-PND manje lwenziwa ngokuhambisana nobungozi bomuntu ngamunye, futhi imiphumela iqoshwa kurekhodi le-VISOR labenzi bobubi. Izikhulu ezigadayo manje zihlinzeka ngokugada futhi kuzohlolwa ngamandla uma kunemininingwane yokuphakamisa ukuthi izephula-mthetho zihambe ziphume esifundeni. Ukwengeza, Abaphathi Bezigebengu babhukhelwe ezifundweni ezitholakalayo ze-PND ne-PNC ukuze kuqinisekiswe ukuthi ukuhlola kungenziwa ithimba ngokushesha.
e) Konke ukuhlolwa kwedijithali kwemishini manje sekuqoshwe ngokufanelekile, futhi ukuvakasha kuxoxiswane nabaphathi. Uma izinqumo zenziwa zokungenzi lutho, lokhu kurekhodwa ku-ViSOR ngesizathu esigcwele. Ukwengeza, izikhulu manje seziqopha ngokucacile uma ukuvakasha kuhlelwe kusengaphambili ngenxa yezizathu zangaphandle (isib. inkantolo, ukulayishwa kwesofthiwe yokuqapha njll). Konke okunye ukuvakasha, okuyiningi kakhulu, akumenyezelwa.
f) Usuku lokuhlela lwabaphathi olubanzi lubhukhwa ukuze kuqinisekiswe ukuthi bonke abaphathi basebenza ngokungaguquki ukuze baqondise ukuvakasha nokuqoshwa kokuvakasha. Inqubomgomo engaguquki yokuqala yenziwe ama-DIs angu-3, kodwa lolu suku lwabaphathi lugxile ekubhaleni inqubomgomo esemthethweni kulokhu ukuze kuqinisekiswe ukuhambisana kokubhekana nokuphulwa. Umcimbi ubambezeleke yi-Covid.
g) NgoSepthemba-Okthoba 2022, abaxhumanisi be-ViSOR bazokwenza ucwaningo lwangaphakathi ngokuhlola inani lamarekhodi kanye nempendulo kokubili ngomunye umsebenzi odingekayo kanye nenqubekela phambili ngokumelene namazinga angenhla. Ukucwaningwa kwamabhuku kuzobuyekeza amarekhodi ayi-15 esigabeni ngasinye kumazinga akhethiwe obungozi ukuze kubhekwe izinga lamarekhodi, imigudu ehlonziwe yokuphenya kanye namazinga okucabanga. Ngemva kwalokhu ngoDisemba-March kuzokwenziwa ukubuyekezwa kontanga okuvela emandleni angomakhelwane ukuze kuhlinzekwe ukucutshungulwa okuzimele kanye nokuhlola. Ukwengeza, ukuxhumana kwenziwe namabutho "avelele" kanye ne-VKPP ukuhlonza umkhuba ongcono kakhulu kulezi zindawo.
7. Indawo ezothuthukiswa 5
- Amandla kufanele asebenzise ubuchwepheshe bokuqapha ngokushesha ukuze abone izithombe ezingcolile zezingane futhi ahlonze ukuphulwa kwemithetho ehambisanayo yezigilamkhuba zocansi ezibhalisiwe.
- Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Lapho izimo ze-SHPO zikhona, Umbutho usebenzisa ubuchwepheshe be-ESafe ukuqapha okokusebenza kwedijithali kwezigebengu. I-ESafe igada ukude ukusetshenziswa kwamadivayisi futhi yazise abaphathi bokufika uma kukhona okusolekayo ukufinyelela ezintweni ezingekho emthethweni ku-inthanethi. Ama-OM athatha isinyathelo esisheshayo ukuze abambe futhi avikele amadivayisi ukuze athole ubufakazi obuyinhloko balokhu kuphulwa kwemithetho. I-Surrey okwamanje isebenzisa amalayisense angu-166 e-Android ESafe kanye namalayisense angu-230 PC/Laptop kuzo zonke izephulamthetho zethu ezisengozini enkulu namaphakathi. Lawa malayisensi wonke asetshenziswa ngokugcwele.
b) Ngaphandle kwama-SHPO Umbutho uphinde usebenzise ubuchwepheshe be-Cellebrite ukuze uqaphe izinto zedijithali zezinye izephula-mthetho. Nakuba isebenza kahle, ikhithi ingathatha amahora angaphezu kwama-2 ukulanda futhi ihlole amanye amadivayisi akhawulela ukusebenza kahle kokusetshenziswa kwayo. I-Cellebrite ekuqaleni yayidinga ukubuyekezwa nokuqeqeshwa kabusha kwabasebenzi ukuze bayisebenzise. I-VKPP isetshenziselwe ukuhlonza ezinye izinketho emakethe kodwa okwamanje azikho izisetshenziswa zokusesha ezisebenza ngokugcwele ezitholakalayo.
c) Ngenxa yalokho, uMbutho utshale imali ekuqeqesheni abasebenzi abangu-6 be-HHPU ku-DMI (Uphenyo Lwezindaba Ezidijithali). Laba basebenzi basekela ithimba lonke ekusebenziseni nasekuqondeni i-Cellebrite nezinye izindlela zokuhlola amadivaysi edijithali. Laba basebenzi banomthwalo oncishisiwe womsebenzi, ngakho banamandla okusekela, ukweluleka nokuthuthukisa iqembu elibanzi. Basekela amanye amalungu okungenelela okuhlela kwethimba kanye nokuvakasha okuthuthukisiwe. Umsebenzi wabo olinganiselwe uqukethe izephula-mthetho eziye zanda imfuneko yokugadwa kwedijithali. Abasebenzi be-HHPU DMI bakhulisa amakhono ozakwabo ukuze basebenzise kangcono amakhono okuhlola ngesandla emishini yezigebengu ukuze bathole izizathu zokubamba kanye nokwenza izivivinyo ze-DFT ukuze kutholakale ukwephulwa kwemithetho. Lezi zindlela ziye zafakazela ukuthi zisebenza kangcono kune-Cellebrite - inikezwe ukulinganiselwa kwayo.
d) Ukugxila kwamanje, ngakho-ke, kube ukuqeqeshwa kwezikhulu kanye ne-CPD maqondana nenqubo yokuhlolwa kwezandla. Umbutho uphinde watshala imali oPhikweni Lokusekela Uphenyo Lwedijithali (i-DISU) ukuze unikeze usizo oluqondile kubasebenzi ekuhlonzeni ukuthi bungabuthwa kanjani ngempumelelo ubufakazi bedijithali. Abasebenzi be-HHPU bayawazi amathuba e-DISU engakwazi ukuwahlinzeka futhi bawasebenzisa ngenkuthalo ukweluleka nokweseka maqondana nabenzi bobubi abanenselele kule ndawo - bakha amasu okuvakasha kanye nokukhomba ngokushesha izephula-mthetho. I-DISU idala i-CPD ukuze ithuthukise amakhono abasebenzi be-HHPU.
e) Abaphathi abaphula umthetho baphinde basebenzise 'izinja zedijithali' nezinto zokusebenza ukuze baphenye amarutha angenawaya ukuze babone izinsiza ezingadalulwanga.
f) Zonke lezi zenzo zizokwazisa uchungechunge lwamamethrikhi azocutshungulwa ku-HHPU Emihlanganweni Yokusebenza Komyalo. Udaba oluhlonziwe mayelana nokungaguquguquki kokubhekana nokwephulwa kwahlanganiswa ngaphansi kwe-AFI 1 lapho usuku lokuhlela lukhona ukuze kwenziwe ngokusemthethweni inqubomgomo okuvunyelwene ngayo yokubhekana nokuphulwa ngendlela engaguquki.
8. Indawo ezothuthukiswa 6
- Umbutho kumele ubeke phambili ukuvikela uma usola amacala aku-inthanethi ezithombe ezingcolile zezingane. Kufanele ihlole ngokuphindaphindiwe ezobunhloli ukuze kuqinisekiswe ukuthi abasolwa bayafinyelela yini ezinganeni.
Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) Ngemva kokuhlolwa kwe-HMICFRS, kwenziwa izinguquko endleleni ukudluliselwa okusingathwa ngayo uma sekutholwe kusebenza. Okokuqala, ukudluliselwa kuthunyelwa ku-Force Intelligence Bureau yethu lapho abacwaningi benza khona ucwaningo ngaphambi kokudlulela emuva ku-POLIT ukuze kuhlolwe i-KIRAT. Isivumelwano sezinga lesevisi savunywa phakathi kwe-POLIT ne-FIB ukuze kuvunyelwane ngesikhathi sokushintsha ucwaningo futhi lokhu kuyalandelwa. Ucwaningo luwulwazi olwandulelayo oludingekayo mayelana nendawo, umsolwa, kanye nanoma yiluphi ulwazi oluhlobene mayelana nesilungiselelo somndeni.
b) Sekukonke, iSurrey njengamanje inemisebenzi eyi-14 esilele emuva - eyi-7 yayo iyacwaningwa. Kusukela kwezinye ezingu-7 ezivelele, kukhona ama-mediums angu-2, ama-4 aphansi kanye no-1 okusalindile okusatshalaliswa komunye uMbutho. Amandla awekho amacala aphezulu kakhulu noma anobungozi obuphezulu angakatholakali ngesikhathi sokubhala. I-SLA iphinde ihlanganise nokuvuselelwa kocwaningo lapho ukudluliselwa kungenziwanga isikhathi eside - okuhambisana nezinga lamanje lokuhlola ubungozi. Kodwa-ke, lokhu bekungadingeki selokhu kwabhalwa i-SLA njengoba zonke izigunyazo zenziwe ngaphambi kwalesi sikhathi sokubuyekeza esimisiwe. Umsebenzi we-DS ubuyekeza uhlu olusasele usuku ngalunye ukuze abeke eqhulwini ukungenelela futhi lolu lwazi okwamanje lusacutshungulwa ngamarenki Ongamele Ukuvikelwa Komphakathi ukuze kuqinisekiswe ukuthi inqubo isebenza ngempumelelo.
c) Ukuqashwa kwabantu emnyangweni kuyaqhubeka ukuze kuqinisekiswe amandla kanye namabhidi e-Uplift asekelwe ukuze kwakhiwe amanye amandla okuphenya kanye namawaranti ukuze kuqinisekiswe ukusimama kwesikhathi esizayo. I-POLIT futhi isebenzisa ezinye izinsiza ezengeziwe (Amaphoyisa Akhethekile) ukuze asekele ukuphothulwa ngesikhathi kweziqinisekiso zokudluliselwa.
d) Ukuqeqeshwa kwe-KIRAT 3 kuyenziwa futhi kuzosetshenziswa kusukela ngesonto elizayo. Ukwengeza, izisebenzi ezimbalwa ze-POLIT manje sezikwazi ukufinyelela ekubukeni okulinganiselwe kohlelo lweZinkonzo Zezingane (EHM) olwenza ukuhlola kuqedwe kunoma yiziphi izingane ezaziwa ekhelini ukuze kutholwe ukuthi ngabe sekukhona yini ukubandakanyeka kwezinsizakalo zezenhlalakahle futhi kwandise ukusebenza kahle kobungozi. ukuhlolwa kanye nokuvikela ikusasa.
9. Indawo ezothuthukiswa 7
- Umbutho kufanele ucabangele ukuphila kahle kwabasebenzi lapho wenza izinqumo mayelana nokwabiwa kwezinsiza. Kufanele inikeze abaphathi ngamakhono okuhlonza izinkinga zempilo emaqenjini abo futhi ibanike isikhathi nendawo yokwenza ukungenelela kusenesikhathi. Amandla kufanele athuthukise ukwesekwa kwalabo abasezindimeni ezisengozini enkulu.
- Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) I-Force itshale imali eningi ekuthuthukiseni ukunikezwa kwe-Wellbeing kubasebenzi eminyakeni embalwa edlule nge-Wellbeing Hub ezinikele efinyeleleka kalula ngekhasi lasekhaya le-intranet njengendawo eyinhloko yokugcina zonke izinto ze-Wellbeing. Ithimba Lezempilo Lizosebenzisana Nebhodi Lempilo Lase-Surrey ukuze libone ukuthi iyini imigoqo yokufinyelela ezintweni zezempilo kanye nesikhathi esitholakalayo sokusebenzisa lokhu ngempumelelo futhi linqume izinyathelo ezifanele zokubhekana nalokhu.
b) Ukuphila kahle futhi kuyingxenye eyinhloko yezingxoxo zokugxila lapho abaphathi babasebenzi kufanele babe nezingxoxo ezisezingeni eliphezulu ukuze banikeze ukwesekwa nezeluleko emaqenjini abo. Kodwa-ke, amandla ayabona ukuthi kudingeka okwengeziwe ukuze kuthuthukiswe ukubaluleka kwalezi zingxoxo kanye nokubekela eceleni isikhathi esinikelwe salezi zenzakalo futhi kuhlelwe omunye umsebenzi wokuxhumana kangcono nalokhu. Izeluleko ezintsha neziqondiso zizokhiqizwa ukuze abaphathi basebenze basekele lo msebenzi.
c) Umbutho ugunyaze inani lamaphakheji okuqeqesha ukuze abaphathi bamagatsha bawaqedele uma sebekhushuliwe, isibonelo isifundo sokuphatha ukusebenza kahle, sinombono obalulekile Wezempilo ukuze unikeze ukuqwashisa kanye nendlela yokubona impilo yengqondo ebuthaka. Kuzobuyekezwa wonke amaphakheji okuqeqesha abaphathi abasanda kukhushulelwa esikhundleni ukuze kuqinisekiswe ukuthi kunendlela engaguquguquki enikeza ukuqonda okwengeziwe ngalokho okulindeleke njengomphathi osebenzayo ukubhekana nokuphila kahle. Umbutho uzophinde usebenzise Uphiko Lwezempilo Kazwelonke Lwamaphoyisa, u-Oscar Kilo, ohlinzeka 'ngoQeqesho Lokuqeqeshwa Kwabaqondisi' lapho amaphoyisa ethu ekwazi ukubamba iqhaza. Selokhu kwashicilelwa umbiko uButho seliwine imiklomelo kazwelonke emibili Yenhlalakahle - I-OscarKilo 'Creating the Environment for Wellbeing' Award, kanye ne-National Police Federation 'Inspiration in Policing' Award kaSean Burridge ngomsebenzi wakhe Wenhlalakahle.
d) Ithimba Lezempilo lizophinde lithule uhlelo olubanzi lokukhishwa kwe-Trauma Impact Prevention Training (TiPT) ukuze liqwashise ngokuthi zingabona kanjani izimpawu zokuhlukumezeka futhi linikeze amathuluzi okubhekana nalezi.
e) Njengamanje uMhlangano Wokuphathwa Kwezinsizakusebenza (i-SRMM), uhlangana ukuze wenze izinqumo zokuthumela, lezi zizokwenziwa ngokusekelwe kulokhu:
o Phoqa okubalulekile
o Izinsiza ezitholakalayo nezisebenzisekayo ngokwendawo
o Ubuhlakani bendawo kanye nokuqagela
o Ubunkimbinkimbi besidingo
o Ubungozi bokuphoqa kanye nomphakathi
o Ukukhululwa kuzophinde kusekelwe emthelela wenhlalakahle yomuntu ngamunye kanye nalabo abasele eqenjini
f) I-Tactical Resource Management Meeting (TRMM) ihlangana phakathi kwe-SRMM, ukuze kubuyekezwe ngobuchule izinsiza ezingasebenziseka, kusetshenziswa ubuhlakani bendawo futhi kucatshangelwe izidingo zomuntu ngamunye. Kuphinde kube nomhlangano wecala eliyinkimbinkimbi ohlanganisa abaholi bendawo bakwa-HR kanye neNhloko Yezempilo Emsebenzini, inhloso yalo mhlangano ukudingida izidingo zempilo yomuntu ngamunye, ukuze kuhloswe ukuxazulula nokuvulela noma yiziphi izinkinga. Usihlalo we-SRMM uzokwenza isibuyekezo ukuze ahlole ukuthi izinhlelo zamanje zicabangela ngokugcwele yini inhlalakahle yabantu ngabanye nokuthi abantu ngabanye bangasekelwa kanjani ngale nqubo.
g) Iphrojekthi inikezwe umsebenzi wokuthi Ithimba Lezempilo Libuyekeze ngokucophelela inqubo yamanje yokuhlolwa kwengqondo nokuthi lokhu kunikeza inani elingakanani ekusekeleni labo abasezindimeni ezisengozini enkulu. Ithimba lizohlola ukuthi yiziphi ezinye izivivinyo ezikhona futhi lisebenzisane no-Oscar Kilo ukuze linqume ukuthi iyiphi imodeli yokweseka efanele i-Surrey Police okufanele inikeze.
10. Indawo ezothuthukiswa 8
- Umbutho kufanele andise umsebenzi nokusebenza ngempumelelo kwephaneli yawo yezimiso zokuziphatha ukuze uqinisekise ukuthi abasebenzi bayakwazi ukuphakamisa izinkinga.
Izinyathelo zamanje nezesikhathi esizayo ezithathiwe ukuthuthukisa ukusebenza zimi kanje:
a) IKomidi Lezimilo Lamaphoyisa Lase-Surrey selilungiswe ngokuphelele futhi liphezu kwezinhlelo zokuthuthukiswa kakhulu. Izohlangana kabili ngenyanga, igxile ezinkingeni ezimbili kuya kwezintathu zokuziphatha emhlanganweni ngamunye, iqinisekise ukuthi yonke imibono iyabhekwa.
b) Umbutho njengamanje unxenxa abantu bangaphandle ukuba bajoyine njengamalungu eKomidi Lezimilo futhi ube nezicelo ezingamashumi amathathu nambili ezivela kubantu bayo yonke iminyaka yobudala, ubulili nezizinda ezihlukene. Abafake izicelo abayishumi nesishiyagalolunye bafakwe ohlwini olufushane futhi inhlolokhono iqala ngesonto lomhla lu-1 ku-Agasti ukuze kukhethwe okokugcina.
c) Umbutho usanda kuqasha uMqondisi Ongeyona Ingxenye Yesigungu Seziphathimandla ukuthi abe nguSihlalo weKomidi Lezimiso Zokuziphatha. Bangabantu abavelele abahola Inyanga Yomlando Wabansundu eningizimu ye-England futhi banolwazi oluningi kakhulu behlezi eKomitini Lezimiso Zamaphoyisa eHamphire kanye nalelo leNhlangano Yezindlu. Ukuvelela kwamalungu angaphandle nahlukene anezinhlobonhlobo zokuhlangenwe nakho kanye nosihlalo wangaphandle kuhloswe ngawo ukuqinisekisa ukuthi uhla noma imibono iyacatshangelwa kanye nokusiza Amaphoyisa ase-Surrey ekubhekaneni nezinkinga eziningi zokuziphatha umsebenzi wethu wamaphoyisa kanye nabantu bakithi ababhekene nazo.
d) UMnyango Wezokuxhumana Ngebhizinisi uzothuthukisa ukwethulwa kwekomidi elisha elihlelelwe umhlangano walo wokuqala ngo-Okthoba. Bazobe bethula ikhasi elisha le-intranethi elimayelana neKomidi Lokuziphatha - elichaza kabanzi ngokuthi ikomidi limiswa kanjani namalungu angaphakathi nangaphandle kanye nemininingwane yokuthi bangahambisa kanjani imibuzo yabo yokuziphatha ukuze kuxoxwe ngayo. Umbutho uzophinde uhlonze amalungu angaphakathi akhona njengamanje ukuthi abe Ompetha Bezimiso Zokuziphatha, ukuze ahole indlela yokuziphatha kuwo wonke umbutho futhi aqinisekise ukuthi izikhulu nabasebenzi bayazi ukuthi bangazihambisa kanjani lezo zingqinamba zokuziphatha ukuze bathole imibono yabanye abantu. IKomidi lizobika kwiBhodi Yabasebenzi eholwa yi-DCC futhi NjengoMqondisi Ongeyona Ingxenye Yesigungu Seziphathimandla, uSihlalo uyakwazi ukufinyelela ngqo ozakwabo abayizikhulu.
11. Indawo ezothuthukiswa 9
- Umbutho kufanele uthuthukise ukuqonda kwawo isidingo ukuze uqiniseke ukuthi usiphatha ngendlela efanele
- Onyakeni odlule i-Surrey Police ithuthukise umkhiqizo wokuhlaziya ukufunwa okuningiliziwe kwamathimba Amaphoyisa Endawo, ehlonza isidingo samaqembu asebenza kanzima (Ithimba Lamaphoyisa Omakhelwane, i-CID, Ithimba Elihlukumeza Izingane, Ithimba Elihlukunyezwa Ngasekhaya) kanye namathimba asebenzayo (ikakhulukazi amaQembu Omakhelwane Aphephile). Isidingo esisebenzayo sicutshungulwe ngokuhlaziywa kwezinombolo zobugebengu obuphenywa yithimba ngalinye ngokwezinhlobo zobugebengu, amazinga e-PIP kanye nokuthi amacala e-DA asondelene noma awasondelene yini, uma kuqhathaniswa nenani labasebenzi ekusungulweni kwethimba ngalinye. Isidingo esisebenzayo samaQembu Omakhelwane Abaphephile siye sahlolwa ngenhlanganisela yezingcingo zesevisi eyabelwe amaqembu athile ngeThimba Lokubuyekeza Isigameko, kanye ne-Index of Multiple Deprivation, ekala ukuncishwa okulinganiselwe yi-Lower Super Output Areas, futhi isetshenziswa kakhulu uhulumeni futhi iziphathimandla zendawo ukuze zinikeze uxhaso lwezinsiza. Ukusetshenziswa kwe-IMD kuvumela Amaphoyisa ase-Surrey ukuthi abele izinsizakusebenza ngokuvumelana nesidingo esifihliwe nesicashile futhi akhe ubudlelwano nemiphakathi entulayo. Lokhu kuhlaziya kusetshenziselwe ukubuyekeza amazinga abasebenzi kuwo wonke amaQembu Amaphoyisa Endawo futhi kuze kube manje sekuholele ekunikezelweni kabusha kwezinsiza ze-CID ne-NPT phakathi kwezigaba.
- Amaphoyisa ase-Surrey manje asegxile ekuhlaziyeni isidingo ezindaweni zebhizinisi eziyinkimbinkimbi, njengokuvikelwa komphakathi kanye ne-Specialist Crime Command, esebenzisa izindlela ezenzelwe uPhoyisa Lwendawo, eqala ngokuhlolwa kwedatha etholakalayo, kanye nokuhlaziya igebe ukuze kutholakale amanye ama-dataset angase abe khona. wusizo. Lapho kufaneleka futhi kungenzeka, ukuhlaziya kuzosebenzisa ingqikithi yesidingo sobugebengu kuyilapho, ezindaweni zebhizinisi eziyinkimbinkimbi noma ezichwepheshile, ama-proxies noma izinkomba zesidingo esilinganiselwe zingadingeka.
Kusayinwe: Lisa Townsend, Police and Crime Commissioner for Surrey