Ukuphawula kukaKhomishana wamaPhoyisa noBugebengu
Ngiyakwamukela okutholwe kulo mbiko ogqamile okhombisa izindawo zangempela ezikhathaza umphakathi. Izigaba ezilandelayo zichaza ukuthi uMbutho ubhekana kanjani nezincomo zombiko, futhi ngizoqapha inqubekelaphambili ngokusebenzisa izindlela ezikhona zokwengamela zeHhovisi lami.
Ngicele umbono weChief Constable ngombiko, futhi uthe:
Ngiyawamukela umbiko osobala we-HMICFRS PEEL 'Impendulo yamaphoyisa ekugqekezweni, ukugebenga nobunye ubugebengu obutholwayo: Ukuthola isikhathi sobugebengu' owashicilelwa ngo-Agasti 2022.
Izinyathelo Okulandelayo
Umbiko wenza izincomo ezimbili zokuthi amabutho azocatshangelwa ngoMashi 2023 ezichazwe ngezansi kanye nokuphawula ngendawo yamanje ka-Surrey kanye nomsebenzi owengeziwe ohleliwe.
Inqubekelaphambili ngokumelene nalezi zincomo ezimbili izoqashwa ngezinhlaka zethu zokuphatha ezikhona ezinomkhondo wamasu ongamela ukuqaliswa kwazo.
Isincomo 1
NgoMashi 2023, amabutho kufanele aqinisekise ukuthi izinqubo zawo zokuphatha indawo yobugebengu zithobela umkhuba ogunyaziwe wokuphatha uphenyo lwe-SAC noma zinikeze isizathu sokuchezuka kukho.
Kufanele futhi bafake:
- Ukunikeza izisulu izeluleko ezifika ngesikhathi nezifanele ngesikhathi sokuvakasha kwabo kokuqala: kanye
- Ukusebenzisa inqubo yokuhlola ubungozi efana ne-THRIVE, ukuyiqopha ngokucacile, nokumaka labo abahlukunyezwe kabusha ukuze bathole ukusekelwa okwengeziwe.
Imphendvulo
- Bonke abathintwayo (abangu-999, 101 nabaku-inthanethi) abeza emaphoyiseni ase-Surrey kufanele bahlale bengaphansi kokuhlolwa kwe-THHRIVE okwenziwa yi-Contact Centre Agent. Ukuhlola kwe-THRIVE kuyingxenye ebalulekile yenqubo yokuphathwa kokuxhumana. Iqinisekisa ukuthi ulwazi olulungile luyarekhodwa ukuze lwazise ukuhlolwa kobungozi okuqhubekayo futhi lusize ekunqumeni impendulo efaneleke kakhulu ukusiza umuntu othintana naye. Isiqondiso esinikezwe bonke abasebenzi abasebenza ngaphakathi kwe-Surrey Contact and Deployment sibeka ukuthi, ngaphandle kwezigameko zeBanga loku-1 (ngenxa yesimo sazo esiphuthumayo esidinga ukuthunyelwa ngokushesha), asikho isigameko esizovalwa uma ukuhlolwa kwe-THHRIVE kungaqedwanga. Ngenkathi kuhlolwa i-HMICFRS PEEL 2021/22 ka-Surrey, uMbutho ubekwe esigabeni “njengenele” Ukuphendula Umphakathi, nendawo ezothuthukiswa (i-AFI) enikezwe maqondana nokusebenza okungekona okuphuthumayo kokuphathwa kwezingcingo, uMbutho wanconywa ngokusetshenziswa kwawo I-TRIVE iphawula, "abaphathi bezingcingo babheka usongo, ubungozi kanye nokulimala kulabo abathintekayo futhi babeke izehlakalo eqhulwini ngendlela efanele".
- Izisulu eziphindaphindayo zingabonakala ngemibuzo ezinikele etholakala Kuma-ejenti Esikhungo Sokuxhumana azobuza ofonayo ukuthi babika isigameko esiphindayo noma ubugebengu. Kanye nokubuza oshaya ucingo ngokuqondile, ukuhlolwa okwengeziwe kungenziwa futhi ohlelweni lwe-Force's command and control system (ICAD) kanye nohlelo lokuqopha ubugebengu (NICHE) ukuze uzame ukukhomba ukuthi oshaya ucingo uyisisulu esiphindayo, noma uma kwenzeka ubugebengu. endaweni ephindayo. Kwagqanyiswa ngesikhathi kuhlolwa i-HMICFRS PEEL ye-Force's HMICFRS PEEL ukuthi "ubungozi besisulu buhlolwa kusetshenziswa inqubo ehlelekile" nokho, ithimba labahloli liphinde lathola ukuthi uMbutho wawungahloniphi njalo izisulu ngaleyo ndlela ungawufaki njalo umlando wesisulu uma wenza. izinqumo zokusatshalaliswa.
- Ngakho-ke uMbutho uyavuma ukuthi kunesidingo sokuthuthukisa ukuthotshelwa kwemithetho kulezi zindawo futhi kuyinto ebaluleke kakhulu Ithimba Elilawula Ikhwalithi Yokuxhumana elizinikele (QCT) elibuyekeza othintana nabo abangaba ngu-260 inyanga ngayinye, libheke ukuthi liyalandelwa yini ezindaweni eziningi okuhlanganisa nesicelo. ye-THRIVE kanye nokuhlonzwa kwezisulu eziphindayo. Lapho izinkinga zokuthotshelwa kwemithetho zibonakala, kubantu ngabanye noma emaqenjini, zidingidwa Abaphathi Bezokusebenza Besikhungo Sokuxhumana ngokuqeqeshwa okwengeziwe kanye nemininingwane yomphathi. Ukubuyekezwa kwe-QCT okuthuthukisiwe kwenziwa kubo bonke abasebenzi abasha noma labo basebenzi abahlonzwe njengabadinga ukusekelwa okwengeziwe.
- Maqondana nokunikeza iseluleko kwabahlukunyezwayo mayelana nokuvinjelwa kobugebengu kanye nokugcinwa kobufakazi, ama-Ajenti Esikhungo Sokuxhumana anikezwa isifundo esijulile lapho eqala ngoButho, okuhlanganisa ukuqeqeshwa kwezobunhloli - umbono osanda kuvuselelwa. Amaseshini okuqeqesha engeziwe enzeka okungenani kabili ngonyaka njengengxenye yokuthuthukiswa kochwepheshe okuqhubekayo Kwabenzeli Besikhungo Sokuxhumana kanye nezinto ezengeziwe zokwaziswa ezisatshalaliswa noma nini lapho kuba khona ushintsho kusiqondiso noma kunqubomgomo. Isithangami sakamuva esimayelana nokujutshwa kweCrime Scene Investigator (CSI) kanye nokugqekeza sasakazwa ngoNcwaba nonyaka. Ukuqinisekisa ukuthi zonke izinto ezibonakalayo zifinyeleleka kalula kubasebenzi Besikhungo Sokuxhumana zilayishwa kusizindalwazi esizinikezele se-SharePoint nomsebenzi oqhubekayo wokuqinisekisa ukuthi lokho okuqukethwe kuhlala kuhambisana futhi kusesikhathini - inqubo okungeyeThimba Le-Forensic Operations.
- Umbutho uphinde wakhiqiza ama-video amaningana okuhlanganisa nelilodwa eligcinwe endaweni yobugebengu eligcina ubufakazi obuthunyelwa kwabahlukunyeziwe, nge-link, lapho bebika ubugebengu (isb. ukugqekezwa), ukuze babasize bagcine ubufakazi kuze kufike iphoyisa/CSI. Ama-ejenti Esikhungo Sokuxhumana anikeza izisulu iseluleko mayelana nokuvinjelwa kobugebengu kanye nendlela yokugcina ubufakazi kuphawulwe embikweni wokuhlola we-Force 2021/22 PEEL.
Uphenyo lwesigameko sobugebengu
- Eminyakeni emi-2 edlule kuye kwenziwa isamba esikhulu somsebenzi ngokuPhathwa kweCrime Scene Management kanye ne-SAC. Ukuthunyelwa kwe-CSI kubuyekeziwe futhi kwethulwa i-SLA ebhaliwe echaza inkambiso yokusatshalaliswa kwama-CSI kusetshenziswa inqubo yokuhlola ye-THRIVE. Lokhu kuhambisana nenqubo eqinile yokuhlola yansuku zonke eyenziwa ama-CSI kanye nama-CSI aphezulu ukuze kuqinisekiswe ukuthi ukuya kugxilwe kuzisulu, kuyalingana futhi kuyasebenza. Njengesibonelo, yonke imibiko yokugqekezwa kwezindawo zokuhlala ithunyelwa ukuze ihlolwe futhi ibe khona kanti ama-CSI nawo ajwayele ukuhambela izehlakalo (kungakhathaliseki ukuthi i-THRIVE) lapho igazi lishiywe endaweni yesigameko.
- Ama-CSI aphezulu kanye nethimba le-Contact Management basebenzisana eduze ukuqinisekisa ukuthi noma yikuphi ukufunda kuyahlanganyelwa futhi kusetshenziselwe ukwazisa ukuqeqeshwa okuzayo kanye nenqubo yansuku zonke lapho i-CSI ephezulu izobuyekeza yonke imibiko yokugqekezwa kwamahora angama-24 kanye nobugebengu bezimoto nganoma yimaphi amathuba aphuthelwe ngalokho. ukunika amandla impendulo kusenesikhathi.
- I-Surrey Police iqashe uMholi Wokufunda Nokuthuthukiswa Kwezobunhloli ukuze asekele ukuqeqeshwa kuwo wonke Amandla ngamavidiyo amaningana, Izinhlelo zokusebenza kanye nezinto zokufunda ezidijithali ezikhiqizwayo ezitholakala kumatheminali edatha eselula kanye ne-Force intranet. Lokhu kusize ekuqinisekiseni ukuthi izikhulu nabasebenzi abajutshwe ezindaweni zobugebengu bayakwazi ukuthola kalula ulwazi olufanele mayelana nokuphathwa kwezindawo zobugebengu kanye nokugcinwa kobufakazi.
- Kodwa-ke, ngaphandle kwezinguquko ezishiwo ngenhla, kufanele futhi kuqashelwe ukuthi ama-CSI ahambela inani elincane lobugebengu nezigameko kunangaphambili. Nakuba okunye kwalokhu kungenxa yokuphoqelela amasu ophenyo kanye ne-THRIVE (ukuze asetshenziswe lapho kunamathuba amakhulu okuthwebula i-forensic), ukufika kwemithetho eqinile, izimfuneko ezengeziwe zokuphatha kanye nokuqopha kuye, kwezinye izimo, ukuhlolwa kwesigcawu kuphindwe kabili. izikhathi zobugebengu obukhulu. Njengesibonelo, ngo-2017 isilinganiso sesikhathi esithathwe ukuhlola indawo yokugqekezwa kwendawo yokuhlala sasingamahora angu-1.5. Lokhu manje sekukhuphukele emahoreni ama-3. Izicelo zokuhambela indawo ye-CSI azikabuyeli emazingeni angaphambi kobhubhane (ngenxa yokuncipha okukhulu kokugqekezwa okurekhodiwe kusukela ngoMashi 2020) ngakho-ke izikhathi zokushintsha kanye nama-SLA alolu hlobo lobugebengu ayaqhubeka nokuhlangabezwana nawo. Kodwa-ke, uma lokhu kuphakama, kanye nemfuneko yokuhlangabezana nezindinganiso zokugunyazwa, ngeke kube okungenangqondo ukucabanga ukuthi kuzodingeka ama-CSI angu-10 engeziwe (ukuphakanyiswa kwama-50%) ukuze kugcinwe amazinga esevisi.
Isincomo 2
NgoMashi 2023, wonke amabutho kufanele aqinisekise ukuthi uphenyo lwe-SAC lungaphansi kokuqondisa nokuqondisa okusebenzayo. Lokhu kufanele kugxile kulokhu:
- Ukuqinisekisa ukuthi abaphathi banamandla nekhono lokwengamela uphenyo ngendlela ephusile;
- Ukuqinisekisa ukuthi uphenyo luhlangabezana nezinga elidingekayo futhi kuzuzwe imiphumela efanele ecabangela izwi noma umbono wezisulu;
- Ukusebenzisa amakhodi emiphumela yophenyo ngendlela efanele; futhi
- Ukuthobela Ikhodi Yezisulu kanye nokuqopha ubufakazi bokuhambisana nayo
Ikhono namandla
- Ocwaningweni lwakamuva lwe-HMICFRS 2021/22 PEEL iButho lihlolwe 'njengelilungile' ekuphenyeni ubugebengu ithimba labahloli laphawula ukuthi uphenyo lwenziwa ngesikhathi futhi "begadwe kahle." Sesikushilo lokho, uMbutho awuzitheli ngabandayo futhi ulwela ukuqhubeka nokwenza ngcono izinga lophenyo kanye nemiphumela yawo ukuze uqinisekise ukuthi kukhona abasebenzi abenele abangaphenya nokuthi banamakhono afanele okwenza lokho. Lokhu kwenganyelwe yiQembu Legolide Lokuphenya Amandla Nekhono eliholwa ngokuhlanganyela ama-ACC amabili Obuphoyisa Bendawo kanye Nobugebengu Obuchwepheshile futhi obuhanjelwe yibo bonke oKhomanda Bezigaba, iziNhloko zeMinyango, Izinkonzo Zabantu kanye ne-L&PD.
- NgoNovemba 2021 kwethulwa iNeighbourhood Policing Investigation Teams (NPIT) ezizinze ngokwehlukana, inabasebenzi boConstable, Investigating Officers and Sergeants, ukuze babhekane nabasolwa ababoshiwe ngamacala evolumu/PIP1 athatha uphenyo futhi agcwalise noma imaphi amafayela ahlobene namacala. La mathimba asetshenziswa ukuze kuthuthukiswe amandla okuphenya kanye namandla e-NPT futhi asheshe abe yizikhungo zokwenza kahle emkhakheni wophenyo oluyimpumelelo kanye nokwakhiwa kwamafayela ecala. Ama-NPIT, asazosungulwa ngokugcwele, azosetshenziswa njengendawo yokuqeqesha izikhulu ezintsha kanye nabaphenyi abakhona nabaphathi ngokunamathiselwe ngokushintshana.
- Ezinyangeni eziyisi-6 ezedlule sekusungulwe amaqembu azinikele okugqekeza esigabeni ngasinye ukuze kwenziwe ngcono imiphumela yamacala okugqekeza ezindaweni zokuhlala. Ngaphandle kokuphenya uchungechunge lokugqekeza kanye nokubhekana nabasolwa ngokugqekeza ababoshiwe, ithimba liphinde linikeze umhlahlandlela nokweseka abanye abaphenyi. Usayitsheni wethimba uqinisekisa ukuthi lonke lolu phenyo lunamasu okuqala afanelekile okuphenya futhi unesibopho sokuphothula wonke amacala okugqekeza, aqinisekise ukuhambisana kwendlela yokubhekana nayo.
- Amathimba abe nesandla ekwenzeni ngcono okuphawulekayo kwezinga lemiphumela exazululiwe yalolu hlobo lobugebengu ngokusebenza kwe-Rolling Year to Date (RYTD) (njengamhla zingama-26/9/2022) okukhonjiswe ku-7.3%, uma kuqhathaniswa no-4.3% esikhathini esifanayo nangaphambili. unyaka. Uma ubheka idatha Yonyaka Wezezimali Kuze Kumanje (FYTD) lokhu kuthuthukiswa kokusebenza kubaluleke nakakhulu ngezinga lomphumela elixazululiwe lokugqekezwa kwezindlu (phakathi kuka-1/4/2022 no-26/9/2022) lihlezi ku-12.4% uma liqhathaniswa nokusebenza okungu-4.6% ngonyaka odlule. Lokhu kuyintuthuko enkulu futhi kulingana nokugqekezwa okwengeziwe okungu-84 okuxazululiwe. Njengoba izinga lokugqekeza elixazululiwe liqhubeka nokwenyuka, amacala arekhodiwe ayaqhubeka nokuncipha ngedatha ye-FYTD ebonisa ukwehla ngo-5.5% ekugqekezweni kwezindlu uma kuqhathaniswa nesikhathi esifanayo ngonyaka odlule - lokho kungamacala ambalwa angama-65 (kanye nezisulu). Ngokuya lapho i-Surrey ihlezi khona kuzwelonke, idatha yakamuva ye-ONS* (Mashi 2022) ibonisa ukuthi ngokugqekeza kwendawo yokuhlala Amaphoyisa ase-Surrey akleliswe endaweni yama-20 ngamacala angu-5.85 aqoshwa emakhaya ayi-1000 (okulindeleke ukuthi abonise ukuthuthuka uma isethi yedatha elandelayo ikhishwa). Ngokuqhathanisa amandla anamazinga aphezulu okugqekeza futhi akleliswe endaweni yama-42 (Idolobha laseLondon alifakiwe kudatha), abonisa amacala arekhodiwe angu-14.9 emakhaya ayi-1000.
- Sekukonke, ngobugebengu oburekhodiwe ngokuphelele, iSurrey isalokhu iyisifunda sesi-4 esiphephe kunazo zonke esinamacala angama-59.3 aqoshwe ngenani labantu abayi-1000 futhi ngamacala okugebenga sikleliswe endaweni yesi-6 ephephe kunazo zonke ezweni.
Amazinga Ophenyo, imiphumela kanye nezwi lomuntu ohlukunyeziwe
- Ngokusekelwe ekusebenzeni okuhle kwamanye amabutho, iButho lethule i-Operation Falcon ngasekupheleni kuka-2021 okuwuhlelo lokuthuthukisa izinga lophenyo kuwo wonke uMbutho futhi iholwa uSuperintendent wabaseshi ebika kuNhloko yoBugebengu. Kuthathwe indlela yokuxazulula izinkinga ukuze kuqondwe kahle lapho kudingeka kugxilwe khona okuhlanganisa zonke izikhulu ezisesikhundleni sabahloli abakhulu nangaphezulu kokuphothula ukubuyekezwa kwanyanga zonke kokuhlolwa kwezempilo kobugebengu ukuze kwakhiwe isisekelo sobufakazi bomsebenzi odingekayo kanye nokuqinisekisa ukuthi ubuholi bomhlaba wonke buyatholakala. Lawa masheke agxile eqophelweni lophenyo olwenziwe, izinga lokuqondisa elisetshenzisiwe, ubufakazi obuthathwe kuzisulu nofakazi kanye nokuthi isisulu siyalusekela yini uphenyo noma cha. Kanye nokubuyekezwa kobugebengu kwanyanga zonke, impendulo evela ku-CPS kanye nedatha yokusebenza kwefayela lamacala ifakwe ohlelweni lomsebenzi. Imikhakha esemqoka ye-Operation Falcon okugxilwe kuyo ihlanganisa ukuqeqeshwa kophenyo (ukuthuthukiswa kochwepheshe kokuqala nokuqhubekayo), ukugadwa kobugebengu namasiko (ingqondo yophenyo).
- Ekuphothulweni kophenyo umphumela ungaphansi kokuqinisekiswa kwekhwalithi ezingeni lokuqondisa lendawo bese kamuva kube yi-Force Occurrence Management Unit (OMU). Lokhu kuqinisekisa ukuthi kukhona ukucutshungulwa kokufaneleka kwesinyathelo esithathiwe esihambisana ikakhulukazi nokukhishwa kwenkantolo okungaphansi kwemibandela yabo ecacile. [I-Surrey ingomunye wabasebenzisi abakhulu kakhulu bokulahlwa ngaphandle kwenkantolo (ama-OoCDs) kuzwelonke ngohlaka olunezigaba ezimbili lokukhipha 'izixwayiso ezinemibandela' kanye 'nezinqumo zomphakathi kanye nempumelelo yohlelo lokuphambukisa ubulungiswa bobugebengu i-Force Checkpoint kwagqanyiswa ku umbiko wokuhlola we-PEEL wendawo.
- Eceleni kwendima ye-OMU ithimba Lokucwaningwa Kwama-Crime Registrar kanye Nokubuyekeza lenza ukubuyekezwa njalo `nokujula ngokujulile' kophenyo lobugebengu ukuze kuqinisekiswe ukuphoqelelwa ukuthotshelwa kweZinga Likazwelonke Lokuqoshwa Kobugebengu kanye Nemithetho Yokubalwa Yamahhovisi Asekhaya. Imibiko enemininingwane yokutholwe kanye nezincomo ezihambisana nayo yethulwa njalo ngenyanga emhlanganweni weQembu Lokuqoshwa Kwezigemegeme Zamaqhinga (i-SCIRG) oholwa yi-DCC ukuze kube nokwengamela ukusebenza kanye nenqubekela phambili ngokumelene nezenzo. Mayelana nama-OoCDs, lawa abuyekezwa ngokuzimela yi-OoCD Scrutiny Panel.
- Konke ukuthintana nezisulu kulo lonke uphenyo kubhalwa e-Niche “ngenkontileka yesisulu” ehambisana neKhodi Yezisulu ecutshungulwa ngokubuyekezwa kwanyanga zonke okwenziwa yi-Force Victim Care Co-ordinator ngaphakathi Ophikweni Lokunakekelwa Kwezisulu NoFakazi. Idatha yokusebenza ekhiqizwayo iqinisekisa ukuthi kunokugxila kukho kokubili izinga leqembu kanye nomuntu ngamunye futhi le mibiko iyingxenye yemihlangano yanyanga zonke yokusebenza kwezigaba.
- Izisulu zenkonzo ezitholwa Amaphoyisa aseSurrey zahlolwa ngesikhathi sokuhlolwa kwe-PEEL ngokubuyekezwa kwamafayela ecala angu-130 nama-OoCDs. Ithimba labahloli lithole ukuthi “umbutho uqinisekisa ukuthi uphenyo lunikezwa abasebenzi abafanelekile abanolwazi olufanele, futhi bazisa izisulu ngokushesha uma ubugebengu bazo bungaphenywa ngokuqhubekayo.” Baphinde baphawula ngokuthi “umbutho uphothula imibiko yobugebengu ngendlela efanele ngokubheka uhlobo lwecala, izifiso zomuntu ohlukunyeziwe kanye nesizinda somoni”. Okwagqanyiswa wukuhlolwa, nokho, ukuthi lapho kukhonjwa khona umsolwa kodwa isisulu singahambisani noma sihoxisa ukwesekwa kwamaphoyisa, umbutho awuzange usibhale phansi isinqumo sesisulu. Lena indawo okumele ithuthukiswe futhi izolungiswa ngokuqeqeshwa.
- Bonke abasebenzi abasebenzayo kudingeka ukuthi bagcwalise iphakheji le-e-learning ye-Victim's Code NCALT eliphoqelekile futhi liqashwe ukuthotshelwa kwemithetho nyanga zonke. Okwamanje uyaqhubeka umsebenzi wokuthuthukisa ukuqeqeshwa kwamanje 'koKunakekelwa Kwezisulu' (kuthatha impendulo evela ekuhlolweni kwe-PEEL) ngokufaka amamojula okuqeqesha kukho kokubili Isitatimende Somuntu Oyisisulu kanye nokuhoxiswa kwezisulu. Lokhu kuhloselwe bonke abaphenyi futhi kuzokwengeza imibono esevele ihlinzekwe ochwepheshe bezihloko abavela e-Surrey Police Victim Victim and Witness Care Unit. Kuze kube manje wonke amaQembu Okuhlukunyezwa Kwasekhaya asekutholile lokhu okufakiwe futhi ezinye izikhathi zihlelelwe amaQembu Okuhlukunyezwa Kwezingane kanye ne-NPT.