Inqubo Yezikhalazo

Sifuna abantu baphephe futhi bazizwe bephephile esifundeni nokuthi amaphoyisa akunikeze isevisi engcono kakhulu ngangokunokwenzeka. Wonke umuntu unelungelo lokuphathwa ngendlela efanele nethembekile ngamaphoyisa. Kwesinye isikhathi, kukhona okungahambi kahle ekusebenzelaneni koMbutho kwansuku zonke nomphakathi. Uma lokhu kwenzeka, sifuna ukuzwa ngakho futhi lo mbhalo usukhiqiziwe ukuze kube lula kuwe ukuthi ufake isikhalazo esisemthethweni.

Singathanda futhi ukuzwa ukuthi uyakholelwa yini ukuthi noma yimuphi wabasebenzi noma isikhulu samaphoyisa ase-Surrey eqe ubulindele futhi adlulela phambili ekusizeni ukuxazulula umbuzo wakho, umbuzo noma ubugebengu.

Uyafisa ukufaka Isikhalo ngokumelene neHhovisi Lamaphoyisa kanye Nokhomishana Wobugebengu we-Surrey?

Noma nini lapho uthintana neHhovisi Lamaphoyisa kanye Nokhomishana Wobugebengu Be-Surrey (OPCC) unelungelo lokulindela isevisi yobungcweti ehlangabezana nezidingo zakho.

Uma izinga lesevisi liwela ngaphansi kwalokho okulindele unelungelo lokukhononda ngalo:

• IHhovisi likaKhomishana uqobo, izinqubomgomo zethu noma ukwenza kwethu
• UKhomishana noma iPhini likaKhomishana
• Ilungu Labasebenzi be-OPCC, kuhlanganise nosonkontileka
• Ivolontiya elisebenzela i-OPCC

Uma ufisa ukufaka isikhalazo kufanele ukwenze lokho ngokubhala kuleli kheli elingezansi noma ngokusebenzisa elethu Thinta ikhasi lethu:

U-Alison Bolton, Isikhulu Esiphezulu
Ihhovisi lamaPhoyisa kanye noKhomishana woBugebengu eSurrey
I-PO Box 412
IGuildford
I-Surrey GU3 1BR

Izikhalo ezimelene noKhomishana kufanele zibhalwe phansi zibhekiswe kuMphathi Omkhulu we-OPCC njengoba kuchaziwe ngenhla.

Uma isikhalo sesitholakele sizodluliselwa ku-Surrey Police and Crime Panel (PCP) ukuze sicutshungulwe.

Izikhalazo zingenziwa futhi ngqo kwiPhaneli ngokubhalela ku:

Chairman
Amaphoyisa aseSurrey kanye Nethimba Lobugebengu
Surrey County Council Democratic Services
Izindawo zokuhlala e- Woodhatch, Reigate
I-Surrey RH2 8EF

Uyafisa ukwenza Isikhalazo ngelungu labasebenzi be-PCC, osonkontileka noma amavolontiya?

Abasebenzi bakaKhomishana bayavuma ukulandela izinqubomgomo nezinqubo ze-OPCC, okuhlanganisa nokuvikelwa kwedatha. Uma ufisa ukukhononda ngosizo oluthole kulungu labasebenzi baseHhovisi likaKhomishana noma indlela lelo lungu lomsebenzi eliziphathe ngayo ungathintana neSikhulu Esiphezulu ngokubhala usebenzisa ikheli elingenhla.

Sicela usho imininingwane egcwele yokuthi isikhalazo simayelana nani futhi sizozama ukukuxazululela sona.

Umphathi Omkhulu uzocubungula isikhalazo sakho futhi impendulo izonikezwa wena yisisebenzi esiphezulu esifanele. Sizozama ukuxazulula isikhalazo zingakapheli izinsuku zokusebenza ezingama-20 sesitholiwe isikhalazo. Uma singeke sikwenze lokho sizokuthinta ukuze sikugcine unolwazi ngenqubekelaphambili kanye nokukweluleka uma silindele ukuphetha isikhalazo.

Uma ufisa ukufaka isikhalazo ngoMphathi Omkhulu, ungabhalela futhi UKhomishana Wamaphoyisa Nobugebengu kuleli kheli elingenhla noma usebenzise ikhasi elithi Thintana nathi kusizindalwazi sethu ku- https://www.surrey-pcc.gov.uk ukungena ukuxhumana.

Ingabe uyafisa ukwenza Isikhalo ngokumelene noMbutho Wamaphoyisa aseSurrey, okuhlanganisa nezikhulu zawo nabasebenzi?

Izikhalazo ngokumelene namaphoyisa aseSurrey zisingathwa ngezindlela ezimbili:

Izikhalo ngoChief Constable

UKhomishana unomsebenzi osemthethweni wokubheka izikhalo ezibhekiswe kuConstable Omkhulu.

Uma ufisa ukufaka isikhalazo ngoChief Constable sicela usibhalele usebenzisa ikheli elingenhla noma usebenzise leli kheli Thinta ikhasi lethu ukungena ukuxhumana.

Sicela uqaphele ukuthi iHhovisi likaKhomishana alikwazi ukuphenya izikhalo ezenziwe ngokungaziwa.

Ezinye Izikhalazo Ngamaphoyisa aseSurrey

Yize i-OPCC ineqhaza ekuqapheni ukuthi amaphoyisa aphendula kanjani ezikhalweni, ayizibandakanyi ophenyweni lwezikhalazo.

Uma ungagculisekile ngosizo olutholile kumaphoyisa ase-Surrey singancoma ukuthi okokuqala uzame ukubhekana nanoma yiluphi udaba nephoyisa elithintekayo kanye/noma nomphathi walo. Ngokuvamile lena indlela eqondile yokuxazulula udaba.

Kodwa-ke, uma lokhu kungenzeki noma kufaneleka, i-Force's Professional Standards Department (PSD) inomthwalo wemfanelo wokusingatha zonke izikhalazo ezibhekiswe kwizikhulu nabasebenzi abangaphansi kwe-Chief Constable kanye nezikhalazo ezijwayelekile mayelana nokuhlinzekwa kwesevisi yamaphoyisa e-Surrey.

Uma ufisa ukufaka isikhalazo ngokumelene namaphoyisa aseSurrey sicela uthinte i-PSD usebenzisa lezi zindlela ezingezansi:

Ngencwadi:

Umnyango Wamazinga Ochwepheshe
Amaphoyisa aseSurrey
I-PO Box 101
I-Guildford GU1 9PE

Ngocingo: 101 (uma udayela ngaphakathi eSurrey) 01483 571212 (uma udayela ngaphandle kwaseSurrey)

Nge-imeyili: PSD@surrey.police.uk noma online at https://www.surrey.police.uk/contact/af/contact-us/id-like-to-say-thanks-or-make-a-complaint/ 

Futhi unelungelo lokufaka isikhalazo ngamaphoyisa ase-Surrey ngqo eHhovisi Elizimele Lokuziphatha Kwamaphoyisa (IOPC).

Ulwazi ngomsebenzi we-IOPC kanye nenqubo yezikhalazo ingatholakala ku Iwebhusayithi ye-IOPC. Ulwazi lwe-IOPC mayelana namaphoyisa aseSurrey nawo afakiwe kwethi Ikhasi ledatha yezikhalazo ye-IOPC.

Ungasenza kanjani isikhalazo ngokumelene namaphoyisa aseSurrey

Izikhalo ngamaphoyisa zizoba ngezinqubomgomo nezinqubo zamaphoyisa noma mayelana nokuziphatha kwesikhulu esithile noma ilungu lamaphoyisa. Lezi zinhlobo ezimbili zezikhalazo kusetshenzwa ngazo ngendlela ehlukile futhi lo mbhalo uchaza ukuthi kwenziwa kanjani noma yiluphi uhlobo lwesikhalo emaphoyiseni ase-Surrey.

Ukufaka isikhalazo ngephoyisa lase-Surrey noma ilungu lamaphoyisa

Kufanele ukhononde uma uphathwe kabi ngamaphoyisa noma uma ubona amaphoyisa ephatha umuntu ngendlela engamukelekile. Ziningi izindlela zokwenza isikhalazo sakho futhi ungakhetha esikufanela kakhulu:

• Thintana namaphoyisa ngokuqondile (ngokuya esiteshini samaphoyisa noma ngokushayela ucingo, ngokuthumela i-imeyili, ngefeksi noma ngokubhala)
• Thintana nokukodwa kwalokhu okulandelayo: – Ummeli – ILungu lePhalamende langakini – Ikhansela lendawo – Inhlangano “Yesango” (njenge-Citizen's Advice Bureau)
• Cela umngane noma isihlobo ukuthi sikufakele isikhalazo (bazodinga imvume yakho ebhaliwe); noma
• Thinta Ihhovisi Elizimele Lokuziphatha Kwamaphoyisa (IOPC)

Ukufaka isikhalazo mayelana nenqubomgomo noma inqubo Yamaphoyisa ase-Surrey

Ukuze uthole izikhalazo mayelana nezinqubomgomo zizonke noma izinqubo zamaphoyisa, kufanele uthinte uMnyango Wezilinganiso Zomsebenzi Wamaphoyisa (bheka ngenhla).

Kwenzekani ngokulandelayo

Noma ngabe yiluphi uhlobo lwesikhalo olwenzayo, amaphoyisa azodinga ukwazi okuningi ngangokunokwenzeka ngezimo ukuze akwazi ukubhekana naso ngokushesha nangempumelelo ngangokunokwenzeka. Bangase bakucele ukuba ugcwalise ifomu noma ubhale phansi izindaba ezihilelekile, futhi othile uzobe ekhona ukuze anikeze noma yiluphi usizo ongase uludinge ukuze wenze lokhu.

Kuzokwenziwa irekhodi elisemthethweni futhi uzotshelwa ukuthi isikhalazo sizosingathwa kanjani, yiziphi izinyathelo ezingathathwa ngenxa yalokho nokuthi isinqumo sizothathwa kanjani. Izikhalazo eziningi zizosingathwa Amaphoyisa ase-Surrey, kodwa izikhalo ezibucayi kakhulu zingabandakanya i-IOPC. Amandla azovumelana nawe ukuthi kangaki - futhi ngayiphi indlela - ungathanda ukwaziswa ngenqubekela phambili.

I-OPCC iqapha ngokucophelela ukuthi izikhalazo zisingathwa kanjani nguMbutho futhi ithola izibuyekezo zanyanga zonke mayelana nokusebenza koMbutho. Ukuhlolwa kwe-dip-check okungahleliwe kwamafayela e-PSD nakho kuyenziwa ukuze kuqinisekiswe ukuthi izinqubo zilandelwa kahle. Okutholakele kulokhu kubikwa njalo emihlanganweni ye-PCP.

Amaphoyisa aseSurrey kanye nehhovisi lethu bayakwamukela ukuphawula kwakho futhi basebenzise lolu lwazi ukuthuthukisa insiza ehlinzekwa kuyo yonke imiphakathi yethu.

Amalungelo Esintu Nokulingana

Ekufezekiseni le nqubomgomo, iHhovisi likaKhomishana lizoqinisekisa ukuthi izenzo zalo zihambisana nezidingo zoMthetho Wamalungelo Abantu we-1998 kanye namaLungelo eNgqungquthela aqukethwe kuwo, ukuze kuvikelwe amalungelo abantu abamangali, abanye abasebenzisi bezinsizakalo zamaphoyisa kanye iHhovisi lamaPhoyisa kanye noKhomishana woBugebengu we-Surrey.

Ukuhlolwa kwe-GDPR

Ihhovisi lethu lizodlulisela kuphela, libambe noma ligcine ulwazi lomuntu siqu lapho kufaneleka khona ukuthi lenze njalo, ngokuhambisana nokwethu Inqubomgomo ye-GDPR, Isaziso sobumfihlo futhi Isheduli Yokugcinwa (amafayela edokhumenti avuliwe azodawuniloda ngokuzenzakalelayo).

Ukuhlolwa Komthetho Wenkululeko Yolwazi

Le nqubomgomo ifanele ukufinyelelwa ngumphakathi jikelele.