UKhomishana wamaPhoyisa kanye noBugebengu uLisa Townsend usencome ubungcono obumangalisayo ekutheni kuthatha isikhathi esingakanani Amaphoyisa ase-Surrey ukuphendula izingcingo zosizo ngemuva kokuba izibalo ezintsha zidalule ukuthi izikhathi zokulinda zamanje ziphansi kakhulu emlandweni.
UKhomishana uthe ezinyangeni ezinhlanu ezedlule, Amaphoyisa aseSurrey ibone inqubekelaphambili esimeme yokuthi abafonayo ku-999 kanye nezinombolo ezingezona eziphuthumayo ze-101 bakwazi kanjani ukukhuluma nabasebenzi besikhungo sokuxhumana.
Idatha yakamuva ikhombisa ukuthi, kusukela ngalo Febhuwari, amaphesenti angama-97.8 ezingcingo ezingama-999 aphendulwe ngaphakathi komgomo kazwelonke wamasekhondi ayi-10. Lokhu kuqhathaniswa nama-54% kuphela ngoMashi wonyaka odlule, futhi kuyidatha ephakeme kakhulu kurekhodi le-Force.
Khonamanjalo, isikhathi esimaphakathi ngoFebhuwari lapho kwathatha khona Amaphoyisa ase-Surrey ukuphendula izingcingo ezinombolweni engeyona eyezimo eziphuthumayo engu-101 sehle saya kumasekhondi angu-36, izikhathi zokulinda eziphansi kakhulu kwirekhodi le-Force. Lokhu kuqhathaniswa namasekhondi angu-715 ngoMashi 2023.
Lezi zibalo kuleli sonto ziqinisekiswe ngamaphoyisa aseSurrey. NgoJanuwari 2024, uMbutho waphendula cishe amaphesenti angama-93 wezingcingo ezingama-999 phakathi nemizuzwana eyishumi, i-BT isiqinisekisile.
NgoJanuwari 2024, uMbutho waphendula cishe amaphesenti angama-93 wezingcingo ezingama-999 phakathi nemizuzwana eyishumi. Izibalo zangoFebhuwari ziqinisekiswe uMbutho, futhi zilindele ukuqinisekiswa okuvela kumhlinzeki wezingcingo u-BT.
NgoZibandlela wonyaka odlule, umbiko we-His Majesty's Inspectorate of Constabulary and Fire Services (HMICFRS) kugcizelele ukukhathazeka mayelana nezinsiza ezitholwa abahlali uma bethintana namaphoyisa ku-999, 101 kanye naku-digital 101.
Abahloli bavakashele Amaphoyisa aseSurrey ngesikhathi sasehlobo njengengxenye yawo Ukusebenza Kwamaphoyisa, Ukusebenza kahle kanye Nomthetho (PEEL) ukubuyekeza. Balinganise ukusebenza koMbutho ekuphenduleni umphakathi ngokuthi 'akwenele' futhi bathi kudingeka ukuthuthukiswa.
UKhomishana kanye noChief Constable nabo bezwa ulwazi lwezakhamizi mayelana nokuthintana namaphoyisa aseSurrey ngesikhathi sakamuva I-roadshow ethi 'Policing Community Your' lapho ngomuntu futhi online imicimbi ibibanjwe kuzo zonke izifunda eziyi-11 kulo lonke leli.
UKhomishana uLisa Townsend uthe: “Ngiyazi ngokukhuluma nezakhamuzi ukuthi ukwazi ukuthola amaphoyisa aseSurrey uma uwadinga kubaluleke kakhulu.
Izikhathi zokulinda eziphansi kakhulu ezirekhodiwe
“Ngebhadi kube nezikhathi ngonyaka odlule lapho abahlali abebeshayela ucingo ku-999 no-101 bebengalutholi njalo usizo olubafanele kanti lesi bekuyisimo ebesidinga ukusukunyelwa ngokushesha.
“Ngiyazi ukuthi bekukhungathekisa kanjani kwabanye abantu abazama ukudlula, ikakhulukazi ku-non-emergency 101 ngezikhathi ezimatasa.
“Ngichithe isikhathi esiningi esikhungweni sethu sokuxhumana ngibona indlela abaphathi bezingcingo bethu ababhekana ngayo nezingcingo ezahlukahlukene abazitholayo futhi eziba yinselelo futhi benza umsebenzi oncomekayo.
“Kodwa ukushoda kwabasebenzi kubathwalisa kanzima futhi ngiyazi ukuthi umbutho usebenze kanzima ukuthuthukisa isimo kanye nezinsiza ezitholwa umphakathi.
"Umsebenzi omangalisayo"
“Ihhovisi lami belibaseka kulo lonke lolu hlelo ngakho-ke kuyangijabulisa ukubona ukuthi izikhathi zokuphendula zingcono kakhulu kunangaphambili.
“Lokho kusho ukuthi uma izakhamizi zethu zidinga ukuxhumana namaphoyisa aseSurrey, ucingo lwazo luphendulwa ngokushesha nangempumelelo.
“Lokhu akubanga yisixazululo esisheshayo – sibone ukuthi lezi zintuthuko ziqhubeka kulezi zinyanga ezinhlanu ezedlule.
"Ngezinyathelo esezikhona manje, nginethemba lokuthi ukuqhubekela phambili kwamaphoyisa aseSurrey azoligcina leli zinga lenkonzo lapho ephendula umphakathi."