We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
I-Hub yethu yeDatha iqulethe ulwazi lwangoku malunga nemilinganiselo yamva nje yokusebenza yePolisa yaseSurrey, kunye neenkcukacha ngohlahlo lwabiwo-mali kunye nemisebenzi yokugunyazisa yeofisi yethu kunye noqhagamshelwano lwakho noMkomishinala.
Eli ziko lihlaziywa qho ngenyanga, oku kuthetha ukuba lisebenza njengengxelo ephilayo yolwazi olufakwe kwiiNgxelo zokuSebenza koLuntu eziveliswa kwintlanganiso yoluntu nganye.
Iindaba zamva
UbuPolisa kwindawo yakho - Umkomishinala uthi amaqela amapolisa athatha umlo kumaqela emigulukudu yeziyobisi emva kokujoyina imigca yedolophu
Iveki yokusebenza ithumela umyalezo oqinileyo kumaqela emigulukudu yedolophu ukuba amapolisa aya kuqhubeka nokudiliza unxibelelwano lwabo eSurrey.
Ukuqhekeka kwesigidi seeponti kwindlela yokuziphatha echasene nentlalontle njengoko uMkomishinala efumana inkxaso-mali yokujikeleza kwe-hotspot
Umkomishinala uLisa Townsend uthe le mali iza kunceda ukwandisa ubukho bamapolisa kunye nokubonakala kulo lonke elaseSurrey.
Umkomishinala uncoma ukuphucuka okumangalisayo kwi-999 kunye namaxesha okuphendula iminxeba eli-101 - njengoko iziphumo ezingcono kwirekhodi zifezekiswa
Umkomishinala uLisa Townsend uthe amaxesha okulinda okunxibelelana namaPolisa aseSurrey ngo-101 kunye no-999 ngoku ngawona asezantsi kwirekhodi leMkhosi.