Umkomishinala wamaPolisa kunye noLwaphulo-mthetho uLisa Townsend uncome ukuphucuka okumangalisayo malunga nokuba kuthatha ixesha elingakanani amapolisa aseSurrey ukuphendula iminxeba yokucela uncedo emva kokuba amanani amatsha eveze ukuba amaxesha okulinda angoku ngawona aphantsi kwirekhodi.
UMkomishinala uthe kwiinyanga ezintlanu ezidlulileyo, Amapolisa eSurrey ubone inkqubela ezinzileyo kwindlela abatsalela umnxeba ngokukhawuleza ngayo kwi-999 kunye neenombolo ezingezizo zikaxakeka eziyi-101 abakwaziyo ukuthetha nabasebenzi beziko loqhagamshelwano.
Iinkcukacha zamva nje zibonisa ukuba, ukusukela kulo Februwari, umyinge wama-97.8 ekhulwini weminxeba engama-999 uphendulwe kwithagethi yesizwe yemizuzwana eli-10. Oku kuthelekiswa ne-54% kuphela ngo-Matshi kulo nyaka uphelileyo, kwaye iyona datha iphezulu kwirekhodi ye-Force.
Ngeli xesha, ixesha eliphakathi ngoFebruwari lithatha iPolisa yaseSurrey ukuphendula iifowuni kwinombolo engeyiyo engxamisekileyo ye-101 yawela kwimizuzwana ye-36, elona xesha liphantsi lokulinda kwirekhodi ye-Force. Oku kuthelekiswa nemizuzwana engama-715 ngoMatshi ka-2023.
Amanani kule veki aqinisekisiwe ngamaPolisa aseSurrey. NgoJanuwari 2024, uMkhosi uphendule phantse iipesenti ezingama-93 zeefowuni ezingama-999 kwimizuzwana elishumi, i-BT iqinisekisile.
NgoJanuwari 2024, uMkhosi waphendula phantse iipesenti ezingama-93 zeefowuni ezingama-999 kwimizuzwana elishumi. Amanani kaFebruwari aqinisekisiwe nguMbutho, kwaye ulindele ukuqinisekiswa kumboneleli womnxeba we-BT.
KweyoMnga kulo nyaka uphelileyo, ingxelo yoMhloli weConstabulary kunye neeNkonzo zoMlilo (HMICFRS) iinkxalabo ezikhankanyiweyo malunga nenkonzo efunyanwa ngabahlali xa beqhagamshelana namapolisa ku-999, 101 kunye ne-digital 101.
Abahloli batyelele amapolisa aseSurrey ngexesha lasehlotyeni njengenxalenye yabo Uphononongo lwePolisa ngokuSebenzayo, ukuSebenza kunye nokusemthethweni (PEEL).. Balinganise ukusebenza koMbutho ekuphenduleni uluntu 'njengenganelanga' kwaye bathi uphuculo luyafuneka.
UMkomishinala kunye neChief Constable nabo beva amava abahlali okunxibelelana namaPolisa aseSurrey kutsha nje Umboniso wendlela 'wokuPolisa kuluntu lwakho' apho-ngomntu kwaye online imisitho yabanjwa kuzo zonke iidolophu ezili-11 kulo lonke eli.
Umkomishinala uLisa Townsend uthe: “Ndiyazi ngokuthetha nabahlali ukuba ukwazi ukubamba amapolisa aseSurrey xa uwafuna kubaluleke kakhulu.
Awona maxesha okulinda asezantsi kwirekhodi
“Ngelishwa kukho amaxesha kulo nyaka uphelileyo apho abahlali abatsalela umnxeba ku-999 no-101 bebengasoloko befumana inkonzo ebafaneleyo kwaye le yimeko ebifuna ukuqwalaselwa ngokukhawuleza.
“Ndiyazi ukuba bekubakhathaza kangakanani abanye abantu abazama ukudlula, ngakumbi kwi-non-mergency 101 ngamaxesha axakekileyo.
“Ndichithe ixesha elininzi kwiziko lethu loqhakamshelwano ndibona indlela abaphatha ngayo iminxeba abajongana ngayo neminxeba eyahlukahlukeneyo nehlala icela umngeni abayifumanayo kwaye benza umsebenzi oncomekayo.
“Kodwa ukunqongophala kwabasebenzi bekubeka ubunzima obumangalisayo kubo kwaye ndiyazi ukuba uMkhosi usebenze nzima kakhulu ukuphucula imeko kunye nenkonzo eluntwini esiyifumanayo.
"Umsebenzi omangalisayo"
“I-ofisi yam ibisoloko ibaxhasa ngalo lonke ixesha lalo msebenzi ngoko ke ndiyavuya ukubona ukuba amaxesha okuphendula ngawona angcono kunabo bonke.
“Oko kuthetha ukuba xa abahlali bethu kufuneka baqhagamshelane namaPolisa aseSurrey, umnxeba wabo uphendulwa ngokukhawuleza nangokufanelekileyo.
“Oku akukhange kube sisisombululo sikhawulezileyo – silubonile olu phuculo luzinzile kwezi nyanga zintlanu zidlulileyo.
"Ngamanyathelo akhoyo ngoku, ndiqinisekile ukuba siya phambili ukuba amapolisa aseSurrey aya kuligcina eli nqanaba lenkonzo xa ephendula eluntwini."