Mhinduro yaCommissioner kuHMICFRS Chirevo: 'Mhinduro yemapurisa pakubiwa, kupamba uye humwe hutsotsi hunodiwa - Kuwana nguva yekupara mhosva'

12th October 2022

Police & Crime Commissioner vanotiwo

Ini ndinotambira zvakawanikwa zveiyi spotlight report inoratidza nzvimbo chaidzo dzekuitira hanya veruzhinji. Zvikamu zvinotevera zvinotsanangura magadzirisirwo ari kuitwa neMauto kurudziro dzemushumo, uye ndichaongorora mafambiro ari kuitwa neHofisi yangu.

Ndakumbira maonero aChief Constable pamusoro pe report, uye vati:

Ini ndinogamuchira HMICFRS PEEL spotlight report 'Mhinduro yemapurisa pakubiwa, ugororo uye humwe hutsotsi hwekuwana: Kuwana nguva yekupara mhosva' iyo yakaburitswa muna Nyamavhuvhu 2022.

Zvitsva Zvitsva

Chirevo chinopa kurudziro mbiri dzemauto kuti atariswe munaKurume 2023 ayo akatsanangurwa pazasi pamwe netsanangudzo pane yazvino chinzvimbo chaSurrey uye rimwe basa rakarongwa.

Kufambira mberi kunopesana nezvikumbiro zviviri izvi kuchatariswa kuburikidza nehurongwa hwedu huripo hwehutongi hune hunyanzvi hunotungamira huchitarisa maitirwo azvo.

Kurudziro 1

Panosvika Kurume 2023, mauto anofanirwa kuve nechokwadi kuti maitiro avo ekutonga kwemhosva anoenderana neyakatenderwa nyanzvi yekutonga kuferefetwa kweSAC kana kupa chikonzero chekutsauka kubva pairi.

Vanofanirawo kusanganisira:

  • Kupa vakakuvadzwa mazano panguva uye yakakodzera panguva yekufona kwavo kwekutanga: uye
  • Kushandisa maitiro ekuongorora njodzi senge THRIVE, kunyatsoirekodha, uye kumisa avo vakashungurudzwa zvakare kuti vatsigirwe.

Response

  • Vese vanobatika (999, 101 uye online) vanouya kuburikidza neSurrey Mapurisa anofanirwa kugara ari pasi peTHRIVE ongororo neContact Center Agent. Iyo THRIVE ongororo chikamu chakakosha chekubata manejimendi maitiro. Inova nechokwadi chekuti ruzivo rwechokwadi rwakarekodhwa kuzivisa kuongororwa kwenjodzi inoenderera mberi uye inobatsira kuona mhinduro yakakodzera kwazvo kubatsira munhu arikusangana naye. Nhungamiro yakapiwa kuvashandi vose vanoshanda mukati meSurrey Contact uye Deployment inotaura kuti, kunze kwezviitiko zveGiredhi 1 (nekuda kwemamiriro avo echimbichimbi anoda kuti vatumidzwe nokukurumidza), hapana chiitiko chichavharwa kana ongororo yeTHRIVE isati yapedzwa. Panguva yekuongorora kwaSurrey's HMICFRS PEEL 2021/22, Mauto akanzi "akakwana" Kupindura Kuruzhinji, nenzvimbo yekuvandudza (AFI) yakapihwa maererano nekusaita kwekufona kwechimbichimbi, Mauto akarumbidzwa nekushandisa kwayo THRIVE kutaura, "vanobata mafoni vanofunga kutyisidzira, njodzi uye kukuvadza kune avo vanobatanidzwa uye vanoisa pamberi zviitiko zvinoenderana".
  • Vanodzokorora vakakuvadzwa vanogona kuzivikanwa kuburikidza neyakazvitsaurira mibvunzo seti inowanikwa kune Bata Center Agents vanozobvunza munhu anenge afona kana vari kutaura chiitiko chekudzokorora kana mhosva. Pamwe chete nekubvunza munhu anenge afona zvakananga, mamwe macheki anogona zvakare kuitwa pane iyo Force's command and control system (IDA) uye mhosva yekurekodha system (NICHE) kuyedza nekuona kana munhu akafona ari kudzokorora kubatwa, kana mhosva yakaitika. panzvimbo yekudzokorora. Zvakaratidzwa panguva yekuongorora kweForce HMICFRS PEEL kuti "kusagadzikana kwemunhu akabatwa kunoongororwa pachishandiswa nzira yakarongeka" zvisinei, boka rekuongorora rakaonawo kuti mauto haaigara achizivisa vanhu vanodzokorora nekudaro kwete kugara vachitora nhoroondo yemunhu akabatwa. Sarudzo dzekutumira.
  • Saka mauto anobvuma kuti pane kudikanwa kwekuvandudza kutevedza munzvimbo idzi uye ndicho chinhu chakakosha kune vakazvitsaurira Contact Quality Control Team (QCT) vanoongorora vanosvika mazana maviri nemakumi matanhatu evanobata mwedzi wega wega, vachitarisa kutevedza munzvimbo dzakati wandei kusanganisira chikumbiro. yeTHRIVE uye kuzivikanwa kwevanodzokorora vabatwa. Kana nyaya dzekutevedzwa dzichionekwa, kune vanhu kana zvikwata, dzinogadziriswa neBata Center Performance Mamaneja kuburikidza nekumwe kudzidziswa uye pfupiso yevatariri. Kuvandudzwa kweQCT kuongororwa kunoitwa kune vese vashandi vatsva kana avo vashandi vakaonekwa sevanoda rumwe rubatsiro.
  • Panyaya yekupa mazano kune vakabatwa nezvekudzivirira kuparwa kwemhosva uye kuchengetedza humbowo, Bata Center Agents vanopihwa yakadzama induction kosi pavanotanga neSimba, izvo zvinosanganisira kudzidziswa nezve forensics - muyedzo uchangobva kumutsiridzwa. Kuwedzera kudzidzira kunoitika kaviri pagore sechikamu cheBata Center Agents 'inoenderera mberi hunyanzvi hwekuvandudza pamwe nekuwedzera zvinyorwa zvipfupi zviri kutenderedzwa pese paine shanduko kune nhungamiro kana mutemo. Gwaro richangoburwa rine chekuita nekupinzwa kwevanhu pamwe nekupazwa kweCrime Scene Investigator (CSI) rakafambiswa muna Nyamavhuvhu gore rino. Kuti ive nechokwadi chekuti zvese zviri kuwanikwa zviri nyore kuvashandi veContact Center zvinoiswa munzvimbo yakatsaurirwa yeSharePoint ine basa rinoenderera mberi kuona kuti izvo zvirimo zvinoramba zviripo uye kusvika parizvino - maitiro ayo ari eForensic Operations Team.
  • Mauto akaburitsawo mavhidhiyo akati wandei anosanganisira imwe yehumbowo hwekuchengetedza humbowo hunotumirwa kune vakakuvadzwa, kuburikidza nekubatanidza, panguva yekumhan'ara mhosva (semuenzaniso, kupaza), kuvabatsira kuchengetedza humbowo kudzamara mupurisa/CSI asvika. Bata Center Agents vachipa vakakuvadzwa zano pamusoro pekudzivirira kuparwa kwemhosva uye nzira yekuchengetedza humbowo zvakacherechedzwa muForce 2021/22 PEEL yekuongorora report.
Kuongorora mhosva
  • Kwemakore maviri apfuura basa rakakosha rakaitwa muForce maererano neCrime Scene Management neSAC. Kuendeswa kweCSI kwakaongororwa uye yakanyorwa SLA yakaunzwa iyo inotsanangura maitiro ekutumira maCSI achishandisa iyo THRIVE yekuongorora maitiro. Izvi zvinowedzerwa nehurongwa hwakasimba hwemazuva ese hunoitwa neCSIs nevakuru veCSI kuti ive nechokwadi chekuti kuenda kunotariswa, kuenzana uye kunoshanda. Semuenzaniso, mishumo yese yekubiwa kwedzimba inotumirwa kuti itariswe uye kuvepo uye maCSI anogara achipinda zviitiko (zvisinei neTHRIVE) apo ropa rakasiiwa panzvimbo.
  • Vakuru veCSI neboka reContact Management vanoshanda pamwe chete kuona kuti chero kudzidza kunogovaniswa uye kushandiswa kuzivisa kudzidziswa kweramangwana uye chiitiko chezuva nezuva chiripo apo mukuru weCSI achaongorora ese apfuura maawa makumi maviri nemana ekupaza uye mishumo yemhosva dzemotokari kune chero mikana yakarasika ipapo. kugonesa mhinduro yekutanga.
  • Surrey Mapurisa akatsvaga Forensic Kudzidza uye Kuvandudza Lead kuti atsigire kudzidziswa kwemauto ese neakati wandei emavhidhiyo, maApps uye zvedhijitari zvekudzidza zvinogadzirwa izvo zvinowanikwa pamaoffice's mobile data terminals uye paForce intranet. Izvi zvakabatsira kuona kuti maofficial nevashandi vakaiswa kunzvimbo dzematsotsi vanokwanisa kuwana zviri nyore ruzivo rwakakodzera nezvekutonga kwenzvimbo dzematsotsi nekuchengetedza humbowo.
  • Nekudaro, zvisinei neshanduko dzataurwa pamusoro, zvinofanirwa kucherechedzwa kuti maCSI anopinda nhamba diki yemhosva nezviitiko pane zvavakamboita kare. Nepo zvimwe zveizvi zvichikonzerwa nekumanikidza nzira dzekuferefeta uye THRIVE (kuitira kuti dziendeswe uko kune mukana mukuru wekutorwa kwehutongi), kuuya kwemutemo wakaomarara, hutungamiri hwekuwedzera uye zvinodikanwa zvekurekodha, mune dzimwe nguva, kuongororwa kwechiitiko kwakapetwa kaviri. nguva dzehuwandu hwehutsotsi. Nenzira yemuenzaniso, muna 2017 nguva yakaenzana yakatorwa kuti iongorore nzvimbo yekugara kwekugara yaiva maawa 1.5. Izvi zvakwira kusvika pamaawa matatu. Zvikumbiro zvekuuya kwechiitiko cheCSI hazvisati zvadzokera kune pre-denda mazinga (nekuda kwekudzikiswa kukuru kwembavha dzakarekodhwa kubva munaKurume 3) saka nguva dzekuchinja uye maSLA erudzi urwu rwematsotsi anoramba achizadzikiswa. Nekudaro, kana izvi zvikasimuka uye, nezvinodiwa zvekuzadzisa zviyero zvekubvumidzwa, hazvingaite zvisina musoro kufunga kuti mamwe gumi eCSI angazodiwa (kukwidziridzwa kwe2020%) kuchengetedza masevhisi.

Kurudziro 2

Pakazosvika Kurume 2023, mauto ese anofanirwa kuona kuti kuferefetwa kweSAC kuri pasi pekutariswa kwakanaka uye kutungamira. Izvi zvinofanirwa kutarisa pane:

  • Kuita shuwa kuti vatariri vane kugona uye kugona kutarisa zvine musoro kuongorora;
  • Kuita chokwadi chekuti kuferefeta kunosangana nechiyero chinodiwa uye kuwana mhedzisiro yakakodzera inotarisisa izwi kana maonero evakabatwa;
  • Kushandisa makodhi emhedzisiro yekuferefeta nenzira kwayo; uye
  • Kutevedzera iyo Victims' Code uye kurekodha umboo hwekutevedzera
Kugona uye kugona
  • Mukuongororwa kweHMICFRS 2021/22 PEEL ichangoburwa, Mauto akaongororwa se 'akanaka' pakuferefeta mhosva neboka rekuongorora richitaura kuti ongororo dzakaitwa nenguva uye kuti "vakanyatsotariswa." Zvakadaro, Mauto haana kuita hany'a uye anoedza kuramba achivandudza mhando yeongororo yaro nezvaachabuda kuitira kuti pave nevashandi vakakwana vekuongorora uye kuti vane hunyanzvi hwekuita izvi. Izvi zvinotariswa kuburikidza neInvestigative Capacity and Capability Gold Group inotungamirirwa pamwe chete neveACCs Local Policing uye Specialist Crime uye inopindwa neVakuru veDivisheni, Vakuru veMadhipatimendi, People Services neL&PD.
  • Muna Mbudzi 2021 yakatarisana neNeighbourhood Policing Investigation Teams (NPIT) yakaunzwa, iine vashandi veConstable, Vanoongorora Maofficial uye maSergeants, kubata nevanofungidzirwa kuti vari muhusungwa hwevhoriyamu/PIP1 nhanho mhosva dziri kutora kuferefeta uye kupedza chero mafaera enyaya ane hukama. Zvikwata izvi zvakashandiswa kuvandudza kugona kwekuferefeta uye kugona kweNPT uye zviri kukurumidza kuve nzvimbo dzehunyanzvi munzvimbo yekuferefeta kunobudirira uye kuvaka faira renyaya. MaNPIT, ayo asati asvika pakugadzwa kwakazara, achashandiswa senzvimbo dzekudzidzisa kuvakuru vatsva pamwe nevaongorori varipo uye vatariri kuburikidza nezvinotenderera zvinotenderera.
  • Mumwedzi mitanhatu yapfuura zvikwata zvekupaza zvakagadzirirwa pachikamu chimwe nechimwe kuitira kuti pave nemigumisiro yakanaka pamhosva dzekupazwa kwedzimba. Pamusoro pekuferefeta nyaya dzekupaza uye kubata nevanofungirwa mbavha vanenge vasungwa, chikwata ichi chinopawo nhungamiro nerutsigiro kune vamwe vaongorori. Sajeni vechikwata vanova nechokwadi chekuti kuferefeta kwakadai kune nzira dzekutanga dzekuferefeta uye vane basa rekupedzisa nyaya dzese dzekupaza, kuve nechokwadi chekuenderana.
  • Zvikwata izvi zvakabatsira mukuvandudzika kunocherechedzwa muhuwandu hwemhedzisiro yerudzi urwu rwematsotsi nekuita kweRolling Year to Date (RYTD) (semuna 26/9/2022) inoratidzwa se7.3%, zvichienzaniswa ne4.3% panguva imwe chete yapfuura. gore. Kana uchitarisa kuGore reMari kusvika kuDate (FYTD) data iyi yekuvandudza kwekuita kwakatonyanya kukosha neyakagadziriswa mhedzisiro yekubiwa kwedzimba (pakati pa1/4/2022 na26/9/2022) yakagara pa12.4% zvichienzaniswa nekuita kwe4.6% gore rapfuura. Uku kuvandudzwa kwakakosha uye zvakaenzana nehumwe humbavha makumi masere nemana hwakagadziriswa. Sezvo huwandu hwekugadzirisa humbavha huri kuramba huchikwira, mhosva dzakarekodhwa dziri kuramba dzichidzikira nedata reFYTD rinoratidza kudzikiswa kwe84% mukubiwa kwedzimba zvichienzaniswa nenguva imwe cheteyo gore rapfuura - idzo 5.5 mhosva shoma (uye vakabatwa). Panyaya yekuti Surrey pari zvino agere munyika, data razvino reONS* (Kurume 65) rinoratidza kuti pakugara kwekugara Surrey Mapurisa ari pachinzvimbo chechimakumi maviri nemhosva makumi mashanu neshanu dzakarekodhwa padzimba dze2022 (izvo zvinotarisirwa kuratidza kuvandudzwa kana data rinotevera raburitswa). Kana tichienzanisa simba rine huwandu hwepamusoro hwekupazwa kwekugara uye chinzvimbo chechi20 (Guta reLondon harina kuverengerwa kubva kune data), rinoratidza 5.85 mhosva dzakarekodhwa padzimba dze1000.
  • Pakazere, pakupara mhosva dzakarekodhwa, Surrey inoramba iri 4th yakachengeteka County ine 59.3 mhosva dzakarekodhwa pa1000 vanhu uye nemhosva dzekuba isu tinoiswa pachitanhatu dunhu rakachengeteka munyika.
Investigation Standards, mhedzisiro uye izwi remunhu akabatwa
  • Zvichienderana nemaitiro akanakisa mune mamwe mauto, Mauto akatanga chirongwa cheOperation Falcon mukupera kwa2021 chinova chirongwa chekuvandudza mwero wekuferefeta muMauto uye chinotungamirwa naDetective Superintendent vachimhan'ara kuMusoro weMhosva. Maitiro ekugadzirisa matambudziko akatorwa kuti anyatsonzwisisa panodiwa kutariswa uko kunosanganisira ese maofficial paChief Inspector chinzvimbo uye pamusoro pekupedza mwedzi nemwedzi kuongororwa kwehutano hwekuparwa kwemhosva kuti vaumbe hwaro hwehumbowo hwebasa rinodiwa uye kuve nechokwadi chekutengwa kwehutungamiriri hwepasirese. Macheki aya anotarisa pamhando yekuferefeta kwaitwa, mwero wekutarisisa wakashandiswa, humbowo hwakatorwa kubva kune vakabatwa uye zvapupu uye kuti munhu akabatwa akatsigira kuferefetwa here kana kuti kwete. Zvakare nekuongororwa kwemhosva dzepamwedzi, mhinduro kubva kuCPS uye kesi faira rekuita data rakaiswa muchirongwa chebasa. Operation Falcon nzvimbo dzakakosha dzekutarisa dzinosanganisira kudzidziswa kwekuferefeta (yekutanga uye inoenderera mberi budiriro yehunyanzvi), kutariswa kwehutsotsi netsika (yekuferefeta pfungwa).
  • Pakupedzwa kwekuferefeta mhedzisiro yacho inoenderana nekusimbiswa kwemhando padanho rekutarisa renzvimbo uyezve neForce Occurrence Management Unit (OMU). Izvi zvinoita kuti pave nekuongororwa kwekukodzera kwechiito chakatorwa icho chinonyanya kukosha kune kunze kwematare edzimhosva izvo zviri pasi pemaitiro avo akajeka. [Surrey mumwe wevanonyanya kushandisa zvekurasa kunze kwedare (OoCDs) munyika yose kuburikidza nembiri-tier hurongwa hwekupa 'conditional yambiro' uye 'zvisarudzo zvenharaunda uye kubudirira kwechirongwa cheForce Checkpoint chekupara mhosva kwakaratidzwa mu. yemunharaunda PEEL yekuongorora report.
  • Padivi pebasa reOMU, boka reForce Crime Registrar's Audit and Review rinogara richiongorora uye `kunyura kwakadzama' kwekuferefeta kwekuparwa kwemhosva kuitira kuti ive nechokwadi chekuteedzerana neNational Crime Recording Standards neHome Office Counting Mitemo. Mishumo inotsanangurwa zvakawanikwa uye kurudziro yakabatana inounzwa mwedzi wega wega pamusangano weForce Strategic Crime and Incident Recording Group (SCIRG) unotungamirwa neDCC kuitira kuti pave nekutariswa kwekuita uye kufambira mberi maererano nezviito. Nezve maOoCDs, aya anoongororwa akazvimirira neOoCD Scrutiny Panel.
  • Kusangana kwese nevakakuvadzwa mukati mekuferefetwa kunorekodhwa paNiche kuburikidza ne "chibvumirano chevakabatwa" nekuteedzera iyo Code yeVictim inoongororwa kuburikidza neongororo yemwedzi nemwedzi inoitwa neForce Victim Care Co-ordinator mukati meVictim and Witness Care Unit. Iro data rekuita rinogadzirwa rinoona kuti pane kutariswa kune ese ari maviri echikwata uye nhanho yemunhu uye iyi mishumo inoumba chikamu chemwedzi nemwedzi kupatsanurwa kwekuita kwemisangano.
  • Varwi vebasa vanogashira kubva kuSurrey Mapurisa akaongororwa panguva yekuongororwa kwePEEL kuburikidza nekuongorora kwemafaira e130 kesi uye maOoCDs. Chikwata chekuongorora chakawana kuti "simba rinoita chokwadi chekuti ongororo yakapihwa vashandi vakakodzera vane ruzivo rwakakwana, uye rinozivisa vakakuvadzwa nekukasira kana mhosva yavo ikasazoferefetwa." Vakataurawo kuti "mauto anopedzisa kumhan'arwa kwemhosva nenzira kwayo kuburikidza nekutarisa mhando yemhosva, zvishuwo zvemunhu anenge abatwa nemhosva uye mamiriro akaita mhosva". Zvakaonekwa neongororo iyi ndezvekuti kana munhu akafungidzirwa akaonekwa asi munhu akabatwa asingatsigire kana kubvisa tsigiro yechiito chemapurisa, mauto haana kunyora mutongo wemunhu akabatwa. Iyi inzvimbo inoda kuvandudzwa uye ichagadziriswa kuburikidza nekudzidziswa.
  • Vese vashandi vanoshanda vanosungirwa kuti vapedze inosungirwa yeVictim's Code NCALT e-learning package nekutevedzwa kunoongororwa mwedzi wega wega. Basa riri kuenderera mberi rekusimudzira yazvino 'Victim Care' yekudzidziswa kupihwa (kutora mhinduro kubva kuPEEL ongororo) nekubatanidza mamodule ekudzidzisa pane ese ari maviri Chirevo Chaakatambudzwa uye kubviswa kwevakabatwa. Izvi zvakaitirwa vaongorori vese uye zvichawedzera zvakapihwa kare nenyanzvi dzenyaya kubva kuSurrey Police Victim uye Witness Care Unit. Kusvika pari zvino Vese Matimu Anoshungurudza Mudzimba awana ruzivo urwu uye mamwe masesheni akarongwa eChild Abuse Teams neNPT.