Mhinduro yaCommissioner kuHMICFRS Chirevo: PEEL 2023–2025: Kuongororwa kweMapurisa eSurrey

6th February 2024

1. Police & Crime Commissioner anoti:

  • Ndakafara chose kuona kuti Mauto anokasira kuunza vapari vemhosva, pamwe nekutsausa vapari vepasi kubva kuhupenyu hwekupara mhosva. Idzo nzira dzehunyanzvi dzeSurrey Mapurisa anochengetedza vagari uye kucheka kutadza zvakare, kunyanya kuburikidza nekudzoreredza, zvakare yakasimbiswa.
  • Chinhu chakanakisa kune vese vangangobatwa nemhosva ndechekudzivirira kuparwa kwemhosva kusati kwaitika kuburikidza nedzidzo nekudzoreredzwa kwevapari vemhosva, pazvinogoneka. Ndosaka ndichifara kuti vaongorori vakacherekedza basa rakakosha reCheckpoint Plus sevhisi, chirongwa chekuchuchisa chakamisikidzwa chine avhareji yekupara mhosvazve ye6.3 muzana, zvichienzaniswa ne25 muzana kune avo vasiri kuenda nechirongwa. Ndinodada nekubatsira mari iyi chirongwa chakanakisa.
  • Chirevo cheHMICFRS chinoti kuvandudzwa kunodiwa kana tasvika pakusangana kweveruzhinji neSurrey Police, uye ndinofara kutaura kuti nyaya idzi dzatove mumaoko pasi peMukuru Mukuru mutsva.
  • Muna Ndira, takarekodha mashandiro akanakisa ekupindura mafoni zana kubva muna 101, uye anopfuura makumi mapfumbamwe muzana e2020 mafoni ave kupindurwa mukati memasekondi gumi.
  • Nyaya huru yatiri kutarisana nayo ndeye kuwanda kwemafoni asina chekuita nehutsotsi. Nhamba dzeMapurisa eSurrey dzinoratidza kuti isingasviki imwe chete mushanu dzenhare - dzinosvika gumi nesere muzana - imhosva, uye vanongori pasi pemakumi matatu nemasere muzana vanocherechedzwa se 'kuchengetedzwa kweveruzhinji / kugara zvakanaka'.
  • Saizvozvo, muna Nyamavhuvhu 2023, mapurisa edu akapedza maawa anopfuura mazana manomwe aine vanhu vari mudambudziko rehutano hwepfungwa - huwandu hwepamusoro hwemaawa hwakambonyorwa.
  • Gore rino tichaburitsa 'Right Care, Right Person in Surrey', iyo ine chinangwa chekuona kuti avo vanotambura nehutano hwavo hwepfungwa vanoonekwa nemunhu akanakisa anovatsigira. Kazhinji kazhinji, iyi ichava nyanzvi yezvokurapa. MuEngland yose neWales, zvinofungidzirwa kuti chirongwa ichi chichachengetedza maawa miriyoni enguva yevakuru vakuru pagore.”
  • Vakabatwa nechisimba chinoitirwa vakadzi nevasikana vanofanira kuwana rutsigiro rwese rwavanoda, uye vanovarwisa vaunzwe kumatare edzimhosva pese pazvinogoneka. Kumhan'ara kumapurisa ushingi hwechokwadi, uye ini naChief Constable takazvipira kuona kuti vakapona ava vanowana zvakanakisisa kubva kumapurisa.
  • Ndine vimbiso, sezvandinovimba kuti vagari vachave, kuti Chief Constable vakazvipira kuona kuti mhosva dzese dzinomhan'arwa kuMauto dzarekodhwa nemazvo, kuti mitsetse yese yekubvunzurudza inotevedzwa, uye kuti matsotsi ari kuteverwa zvisingaite.
  • Pane basa rinofanira kuitwa, asi ndinoziva kuti mukuru wese uye nhengo yevashandi muSurrey Police inoshanda sei mazuva ese kuchengetedza vagari. Mumwe nemumwe achazvipira kuita kuvandudzwa kunodiwa.
  • Ndakumbira kuti Chief Constable aonewo nezve report iyi, sezvavataura.

SaMukuru Constable mutsva weSurrey Police Ini, pamwe nechikwata changu chehutungamiriri hwepamusoro, tinotambira chirevo chakaburitswa neHumambo Hwake Inspectorate yeConstabulary neMoto uye Rescue..

Tinofanira kurwisa hutsotsi uye kuchengetedza vanhu, kuwana chivimbo uye chivimbo chenharaunda dzedu dzese, uye kuona kuti tiri pano kune wese anotida. Izvi ndizvo zvinotarisirwa neruzhinji rweSurrey kumapurisa. Hatifanire kukoshesa kuvimba nenharaunda dzedu. Pane kudaro, isu tinofanirwa kufunga kuti mune yega nyaya, chiitiko nekuferefeta, kuvimba kunofanirwa kuwanikwa. Uye apo vanhu vanotida, tinofanira kuvapo nokuda kwavo.

2. Kufambira mberi Kunopesana Nezvikumbiro

RUDZIDZO 1 - Mukati memwedzi mitatu, Surrey Mapurisa anofanirwa kuvandudza kugona kwayo kupindura mafoni ekukurumidzira nekukurumidza zvakakwana.

  • Kutevera kushushikana kubva kuHMICFRS nezve kukurumidza kupindura nhare dzechimbichimbi, Surrey Mapurisa akaita shanduko dzakakosha dzakati wandei. Kugadziridzwa uku kwatanga kuunza zvibereko zvakanaka. Kufona data kunoratidza kuvandudzwa kwemwedzi-kupfuura-mwedzi: 79.3% muna Gumiguru, 88.4% munaNovember, uye 92.1% muna Zvita. Nekudaro, HMICFRS yakacherekedza hunyanzvi lag pakati peiyo data yekufona kubva kuBT uye iyo yeSurrey Mapurisa nemamwe mauto edunhu. Ndiyo BT yekufona data iyo ichaongororwa kuita kwaSurrey. MunaNovember, iyo data yeBT yakarekodha 86.1% yekuteerera mwero, yakaderera zvishoma pane yaSurrey pachake yakashumwa mwero we88.4%. Zvakadaro, izvi zvakaisa Surrey pachinzvimbo chenyika uye chekutanga mukati meMSG, zvichiratidza kukwira kukuru kubva pa24% uye 73.4th nzvimbo munyika kubva muna Kubvumbi 37. Kubva ipapo, kwave nekumwe kuvandudzwa mukuita.
  • Mauto akaunza matanho akati wandei ekugadzirisa kurudziro iyi, kusanganisira mumwe Superintendent anoona nezvekutanga kuonana neveruzhinji uye anoshanda akatenderedza Right Care Right Person (RCRP). Ivo vari kuudza zvakananga kuMusoro weKubata uye Deployment. Uyezve, iyo itsva telephony system - Joint Contact uye Unified Telephony (JCUT) - yakaunzwa musi wa 3 Gumiguru 2023, ichigonesa yakawedzera Interactive Voice Response (IVR), inotungamira vanofona kumadhipatimendi akakodzera uye zvakare kuunza macall backs uye zvirinani kushuma nezvekubudirira. Simba rinoramba richishanda nevashambadziri kuwedzera mikana iyo sisitimu inopa, kuwedzera sevhisi inogashirwa neveruzhinji uye kuwedzera nhare dzinobata.
  • Muna Gumiguru, Mapurisa eSurrey akaunza hurongwa hutsva hwekuronga hunodaidzwa kuti Calabrio, hunobatana neJCUT kusimudzira fungidziro yekudiwa kwekufona uye kuona kuti nhanho dzevashandi dzinoenderana nezvinodiwa izvi. Ichi chirongwa chichiri muchikamu chayo chekutanga, uye sisitimu haisati yaunganidza seti yakazara yedata. Nhamburiko dziri kuenderera mberi dzekupfumisa dhata rehurongwa svondo nevhiki, nechinangwa chekugadzirisa kuti kudiwa kunofambiswa sei. Sezvo sisitimu inova yakawanda-yakapfuma-data nekufamba kwenguva, inozobatsira kune yakanyatso dhizaini yekusangana neruzhinji kudiwa kweSurrey Police. Pamusoro pezvo, kubatanidzwa kweVodafone Storm kunofambisa kuendeswa kwemaemail zvakananga kune Contact Agents, ichipa mamwe manzwisisiro mumaitiro ekudiwa uye kugona kwekupa basa.
  • "Resolution Pod" yakagara muContact Center (CTC) musi wa24 Gumiguru 2023, kuve nechokwadi chekuti mafoni anobatwa nemazvo. Iyo Resolution Pod ine chinangwa chekushanda zvine hungwaru kudzikisa huwandu hwecheki inodiwa pakutanga, ichibvumira nguva pfupi pakufona uye nekudaro kusunungura vashandisi kuti vapindure zvimwe. Semuyenzaniso, kune yakaderera pamberi deployments, admin basa rinogona kutumirwa kune resolution pod kuti ifambire mberi. Huwandu hwevashandisi vanoshanda muResolution Pod hunochinja zvichienderana nezvinodiwa.
  • Kubva 1 Mbudzi 2023, Force Incident Managers (FIM) vakatora maneja manejimendi evatariri veCTC, zvichiita kuti manejimendi anobudirira ekudiwa uye hutungamiriri hunooneka. Musangano wemazuva ese wekubata unotungamirwa neFIM nevatariri kubva kuCTC uye Occurrence Management Unit (OMU) / Chiitiko Ongorora Chikwata (IRT) wakaunzwawo. Izvi zvinopa mucherechedzo wekuita kwemaawa makumi maviri nemana apfuura uye zvinobatsira kuona mapinch mapoinzi ari kudiwa mumaawa makumi maviri nemana ari kuuya kuti utore zvirinani kubereka panguva idzo dzakakosha.

RUDZIDZO 2 – Mumwedzi mitatu, Surrey Police inofanira kuderedza nhamba dzenhare dzisiri dzechimbichimbi dzinosiya munhu anenge afona nekuti hadzipindurwe.

  • Shanduko dzakaitwa muContact and Training Center (CTC) dzakakonzera kudzikiswa kukuru kweyero yekusiya kufona, kuderera kubva pa33.3% muna Gumiguru kusvika 20.6% muna Mbudzi, uyezve kusvika 17.3% muna Zvita. Pamusoro pezvo, mwero wekubudirira kwekuyedza kudzoserwa muna Zvita wakasvika 99.2%, izvo zvakadzikisa zvakanyanya mwero wekusiya, kubva pa17.3% kusvika 14.3%.
  • Sekurudziro 1, kuitwa kweiyo yakavandudzwa nharembozha kwawedzera zvakanyanya kushanda zvakanaka kwekufona kumashure uye kufambisa kufambiswa kwemafoni zvakananga kubazi rakakodzera. Izvi zvinova nechokwadi chekuti mafoni anodarika iyo Contact uye Training Center (CTC), ichibvumira vashandisi kubata huwandu hukuru hwemafoni anouya uye kuwedzera kugadzirwa kwavo. Mukubatana neiyo nyowani yekuronga system, Calabrio, iyi setup inotarisirwa kutungamira kune zvirinani kudiwa manejimendi. Sezvo Calabrio ichiunganidza data rakawanda nekufamba kwenguva, zvinogonesa kunyatsoita vashandi, kuve nechokwadi chekuti vashandi vakakwana varipo kuti vaenzanise mavhoriyamu ekufona panguva dzakakodzera.
  • Kubva kutanga kwaFebruary misangano yekushanda kwemwedzi wega wega ichaitwa nePerformance Managers neFIMs uye Supervisors, kuvagonesa kutonga zvikwata zvavo vachishandisa data yave kuwanikwa kubva kuJCUT. 
  • Iyo Resolution Pod yakaunzwa nechinangwa chekudzikisa huwandu hwenguva 101 vanofona vanotora parunhare. Nekugadzirisa nyaya zvine mutsindo, chirongwa ichi chakanangana nekuita kuti vanotora mafoni vawanikwe kune dzimwe nhare, izvo zvinofanirwa kubatsira mukudzikiswa kwehuwandu hwekusiya mafoni.
  • Sechikamu chekutarisira nhamba dzevashandi izvo zvakakosha pakuita basa, mauto akaongorora chirwere cheCTC kuona kuti izvi zviri kubatwa nemazvo. Boka remavhiki maviri ehurwere hwekurwara, rinotungamirwa nevakuru vanoongorora neHR, rakagadzwa uye richapinda mumusangano wepamwedzi wekugona neMusoro weKubata uye Deployment. Izvi zvinovimbisa kutariswa uye kunzwisiswa kwezvinhu zvakakosha mukati meCTC kuitira kuti matanho akakodzera agone kuiswa ekutonga vanhu nehuwandu hwevashandi.
  • Surrey Mapurisa ari kuita neCommunication Lead yeNPCC Digital Public Contact Chirongwa. Uku kuongorora sarudzo nyowani dzedhijitari, kunzwisisa izvo zvakanaka masimba ari kuita uye kuvaka kusangana nemauto aya.

RUDZIDZO 3 - Mukati memwedzi mitanhatu, Surrey Mapurisa anofanirwa kuve nechokwadi chekuti vanodzokorora kufona vanozivikanwa nevanofona.

  • Musi waFebruary 22, 2023, Surrey Mapurisa akachinjira kune itsva Command and Control system inonzi SMARTStorm, kutsiva iyo yapfuura system, ICAD. Kukwidziridzwa uku kwakaunza kuvandudzwa kwakati wandei, kunyanya kugona kuziva vanodzokorora kufona nekutsvaga zita ravo, kero, nzvimbo, uye nhamba dzenhare.
  • Nekudaro, vashandisi parizvino vanofanirwa kuitisa imwe tsvakiridzo kuti vanzwisise zvizere ruzivo rwevachafona uye chero kusazvibata kwavangava nako. Kuti uwane ruzivo rwezviitiko zvinodzokorora, vashandisi vanofanirwa kuwana SMARTStorm kana imwe sisitimu, Niche. Kuti uwedzere huchokwadi hwekuongorora uye kuona kusatevedzera, simba rakakurudzira kuwedzera kwechinhu muSMARTStorm. Ichi chinongedzo chaizoratidza kana mushandisi akawana nhoroondo yapfuura yemunhu akafona, achifambisa kwakanangwa kudzidza uye kudzidzisa kupindira. Kuitwa kweiyi ficha yekutevera inotarisirwa kupera kwaFebruary uye inotarisirwa kuiswa muhurongwa hwekutarisa maitiro.
  • Pakazosvika Zvita 2023, Mapurisa eSurrey akange agadzirisa mubvunzo wekusangana wakaiswa kuti ive nechokwadi chekuti vashandi vari kuzivisa vanodzokorora kufona uye nekunyatso ngwarira. The Quality Control Team (QCT) iri kuongorora hurongwa uhu kuburikidza nemacheki asina kurongeka kuti ive nechokwadi chekutevedzwa kwezviyero zvitsva, nevanhu vasingateveri vachizvidavirira. Izvi zvinotarisa pakuziva nekugadzirisa vanodzokorora vafona zvakare zviri kusimbiswa muzvikamu zvekudzidzisa. Uyezve, kana iyo RCRP (Repeat Caller Reduction Program) yatangwa, aya matanho ekuona anozove chikamu chakajairwa chemaitiro.

RUDZIDZO 4 - Mukati memwedzi mitanhatu, Surrey Mapurisa anofanirwa kuenda kunhare dzebasa zvinoenderana nenguva dzayo dzakaburitswa dzekupinda.

  • Surrey Mapurisa akaita ongororo yakazara yeayo magiredhi system uye nguva dzekupindura, nechinangwa chekutanga chekusimudzira mhando yebasa rinounzwa kune veruzhinji. Ongororo iyi yaisanganisira kubvunzana kwakasiyana-siyana nevemukati nekunze veChidzidzo Matter Experts (SMEs), vanotungamira kubva kuNational Police Chiefs' Council (NPCC), Koreji yeMapurisa, nevamiriri kubva kuvakuru vemapurisa. Kuedza uku kwakaguma nekugadzwa kwezvinangwa zvitsva zvenguva yekupindura zveSurrey Police, izvo zvakatenderwa zviri pamutemo neForce Organisation Board muna Ndira 2024. Parizvino, mapurisa ari mushishi rekutara mazuva chaiwo ekuita zvinangwa zvitsva izvi. Ichi chikamu chegadziriro chakakosha kuti ive nechokwadi chekuti kudzidziswa kwese kwakakosha, kutaurirana, uye gadziriso dzehunyanzvi zvinogadziriswa uye zvakazara munzvimbo iyo zvinangwa zvenguva yekupindura zvisati zvaitwa zviri pamutemo.
  • Kuendeswa muna Zvita 2023 yeBata Performance Dashboard inobvumira "kurarama" kuwana kufona data risati rave kuwanikwa, kuvandudzwa kwetekinoroji. Izvi zvinongoratidzira njodzi dzekuita kuFIM, senge yekumisikidza nguva yega yega yekutumira, kutumira padhuze uye nekutyora kwezvinangwa, nhamba dzinogoneka uye nguva dzeavhareji yekutumirwa pane imwe neimwe shanduko. Iyi data inogonesa iyo FIM kugadzirisa zvine simba sarudzo dzekutumira kuti dzideredze njodzi dzekuita zvinoenderana nenjodzi dzekushanda. Pamusoro pezvo, kuunzwa kwemisangano yemazuva ese (yakatanga musi wa1 Mbudzi 2023) inopa kutarisisa kwekutanga kwekudiwa kugadzirisa zviitiko uye kutumira zvinobudirira.

RUDZIDZO 5 - Mukati memwedzi mitanhatu, Surrey Mapurisa anofanirwa kuve neshuwa kuti pane kutariswa kwakanaka kwesarudzo dzekuendesa mukati mekamuri yekudzora.

  • JCUT inozivisa vanotora mafoni emahara kuti vavandudze mashandiro uye kusunungura Supervisors. Kuendeswa kweBata Performance Dashboard muna Zvita kwakagonesa iyo Bata SMT kumisikidza maitiro matsva eFIMs. Izvi zvinotsigirwa nekuwedzera kwaZvita kweimwe FIM panguva dzepamusoro dzinodiwa. Izvo zvinotarisirwa zviri kurongwa ndezvekuti mutariri anoongorora chiitiko chega chega chakaderedzwa kana chakaitwa, pamwe nechiitiko chega chega apo nguva yedu yekupindura inenge isati yazadzikiswa. Maitiro ekuita anozotariswa neSMT kuburikidza nemisangano yekuita kuonana kuti ive nechokwadi chekuti zviyero zviri kuitwa uye kuchengetedzwa.

3. Kufambira mberi Kunopesana Nenzvimbo Dzekuvandudza

NYAYA YEKUBATSIRA 1 – Mauto anowanzotadza kunyora mhosva dzepabonde, kunyanya kushungurudzwa pabonde, uye mhosva dzekubatwa chibharo.

  • Kudzidziswa paASB, kubata chibharo uye N100 kurekodha kwakapihwa kune ese mashanu rotas eCTC uye TQ&A yakaongororwa uye yakagadziridzwa kuti ibatsire nekurekodha mhosva. Kuve nechokwadi chekuteedzera maodhisheni emukati ikozvino maitiro, naZvita achiratidza 5% yekukanganisa mwero weazvino N12.9 mhosva, kuvandudzwa kwakakosha kubva pa100% yekukanganisa mwero mune zvakawanikwa zvePEEL. Izvi zvakagadziridzwa uye vashandi vakadzidziswa. Iyo Public Protection Support Unit (PPSU) ikozvino inoongorora zvese 'Zvichangogadzirwa' Chiitiko Chibharo (N66.6's) kuti ive nechokwadi chekuti Crime Data Integrity (CDI) inoteedzera zvese neN100 maitiro uye kuona dzingangopotsa mhosva, kudzidza imhinduro.
  • Chigadzirwa cheCDI Power-Bi chinozivisa zvinotevera: Kubatwa chibharo uye Kushungurudzwa Kwepabonde Kwakanyanya (RASSO) zviitiko zvisina 'stats classification', RASSO inoitika nevakawanda vakabatwa, uye RASSO inoitika nevanofungirwa vakawanda, yakagadziridzwa. Chimiro chekushanda chakagadzirwa uye chakabvumirana neDivisional Commanders uye Musoro wePublic Protection. Basa rekutevedzera zvinodiwa neCDI uye kugadzirisa nyaya dzinogara pamwe nechikamu chekuita Chief Inspectors uye Sexual Offences Investigation Team (SOIT) Chief Inspector.
  • Simba iri kuita mauto matatu epamusoro ari kuita (maererano neHMICFRS Inspection gradings) nemauto eMSG. Izvi ndezvekuona zvimiro uye maitiro aya masimba aripo kuitira kuti awane mazinga epamusoro ekutevedzera CDI.

AREA YEKUVANDUDZWA 2 - Simba rinoda kuvandudza marekodha akaenzana data.

  • Iye Musoro weRuzivo Management ari kutungamira chiitiko chekuvandudza marekodha esimba kuenzana data. Matemu ereferensi echiitwa akapedzwa uye achabvumira mauto kuti aone kupedzwa kwekuvandudzwa uye kuona kuti kuvandudzwa kunotsigirwa. Kuti utevedzere nekukasira mazinga ekurekodha edzinza mukati meMirairo ari kutorwa kuti aongororwe seyakamira Force Service Board (FSB) mashandiro enzvimbo. Kugadziridzwa kweNiche Data Quality kudzidziswa chigadzirwa kuri kuenderera mberi nekuburitswa kunotanga munaKurume 2024 kune vese vashandisi veNiche. Iyo data mhando Power Bi chigadzirwa chakumbirwa kuti chigadziriswe.

AREA YEKUBATSIRA 3 - Simba rinoda kuvandudza manyorero azvinoita hutsotsi kana hunhu hwekusashamwaridzana huchitaurwa.

  • Munguva yaZvita 2023 misangano yekupfupisa yakaitwa nevashandi veCTC zvine chekuita nemhosva dzinogona kunge dziri mukati mekufona kweASB uye mhando dzehutsotsi dzinogara dzichipotswa: Public Order - Kushungurudza, Public Order - S4a, Dziviriro kubva kuKushungurudzwa Mutemo, Kukuvadzwa Kwemhosva & Makomsi Akashata. Ongororo yakazara iri kuitwa mukupera kwaNdira 2024 kuti iongorore maitiro kubva mukudzidziswa kweCTC. Pamusoro pekudzidziswa kweCTC, zveASB zvichavharirwa muchikamu chinotevera cheNeighbourhood Policing Teams Continuous Professional Development (NPT CPD) mazuva (kubva muna Ndira kusvika Chikunguru 2024), uye mumakosi ese ekutanga eInspectors.
  • Iyo TQ&A yeASB yakagadziridzwa uye iyo yakagadziridzwa script inozvitakura kana CAD yavhurwa sechero ipi ye3x ASB yekuvhura macode. Ikozvino pane mibvunzo miviri patemplate inoongorora mafambiro uye dzimwe mhosva dzinozivikanwa. The Force Audit Team yakaita ongororo pazviitiko makumi mashanu kubva pakaitwa zvigadziriso uye zvakaratidza kuti ASB TQ&A yakashandiswa 50% yenguva. Zvidzidzo uye mhinduro zvakapihwa uye kuongororwa kwekutevera kuchaitwa kuvandudza nekuchengetedza kutevedza.
  • Hondo yanga ichishanda neakanakisa maitiro emauto, yecherechedzo West Yorkshire. Mapurisa eSurrey arikushingairira kuongorora on-Line CPD kuti vashandi vese vawane kuti vaenderere mberi nekudzidza. Surrey Mapurisa anotungamira akaongorora West Yorkshire kudzidziswa pasuru zvizere uye kuwana zvakakosha zvigadzirwa. Izvi zvichatsiva kudzidziswa kwedu kwazvino, kwakambogadzirirwa kuSurrey Police uye kuvaka mumapakeji matsva ekudzidza.
  • Bi-monthly ASB Performance Board yakavambwa muna Ndira kuti ifambise kuvandudzwa kwekurekodha kweASB uye chiito chinotorwa. Bhodhi richaunza kuzvidavirira nekutarisisa kwemadhipatimendi ese ane chekuita neASB mubhodhi rimwe rine basa rekutyaira. Bhodhi richange richiona nezvekugadzirisa matambudziko akaonekwa muongororo yegore negore uye richaita kuti vashandi vatevedzerwe kuburikidza nekuburitsa mashandiro akanaka uye kupikisa kusashanda zvakanaka kwevashandi. Bhodhi richafambisa basa rekudzikisa hutsotsi hwakavanzwa mukati mezviitiko zve ASB uye richava nhandare yevanopinda muDivisional kuti vagovane maitiro eASB akanakisa mumaBoroughs nemaDistrict.

NYAYA YEKUVANDUDZWA 4 – Mauto anofanirwa kugara achizivisa veruzhinji kuti, kuburikidza nekuongorora nekuongorora, anonzwisisa nekuvandudza mashandisiro aanoita simba nekumisa nekutsvaga masimba.

  • Simba rinoramba richibata kota Kumira & Kutsvaga uye Kushandisa kweMasimba misangano, kurekodha maminetsi emusangano, uye matrix yekutevera zviito zvakagoverwa. Kuti tizivise veruzhinji maminetsi emusangano kubva kumusangano weKunze Kuongorora Kwekunze uye Internal Governance Board misangano inoiswa pawebhusaiti yemauto, pasi pematairi ekudyidzana anowanikwa pasi peiyo yakatsaurirwa Stop & Tsvaga uye Kushandisa Masimba tile papeji yekutanga. yeSurrey Police webhusaiti.
  • Simba rakawedzera disproportionality data kune ese Stop & Search uye Kushandisa Kumanikidza peji rimwe-peji maPDF pane yekunze webhusaiti. Chigadzirwa chekota chinoburitsa data yakadzama yegore nenzira yematafura, magirafu, uye rondedzero yakanyorwa inowanikwawo pawebhusaiti yesimba.
  • Mauto aya arikutarisisa nzira dzakasimba dzekuzivisa veruzhinji nezve data iri kuburikidza nedzimwe nhepfenyuro dzichange dzichisvika. Chikamu chinotevera cheAFI chiri kutariswa pamusoro pemashandisiro atinoita iyi data kuvandudza mashandisiro edu ekumisa uye masimba ekutsvaga uye kushambadza izvi kuvanhu.

NYANZVI YEKUvandudzika 5 – Simba racho harisi nguva dzose kuwana zvibereko zvakakodzera kune vakabatwa.

  • Muna Zvita 2023, mutero weSurrey wakakwira kusvika pa6.3%, kubva paavhareji yepagore ye5.5% yakaonekwa mumwedzi gumi nemiviri yapfuura. Kuwedzera uku kwakanyorwa munaNovember paIQuanta system, iyo yakaratidza kukwira nekukurumidza kubva pachiyero chegore rapfuura che12%, ichiswedera kumwedzi mitatu kuenda ku5.5%. Kunyanya, muripo wenyaya dzekubatwa chibharo wakwira kusvika pa8.3% sezvakataurwa paIQuanta, zvichisimudzira chinzvimbo chaSurrey kubva pachinhanho chemakumi matatu nepfumbamwe kusvika pamakumi maviri nemasere mumwedzi mumwe chete. Izvi zvinoratidza kukwidziridzwa kwakakosha mumatare eSurrey, kunyanya mukubata nyaya dzekubatwa chibharo.
  • Chikwata Chekutsigira cheFalcon chave panzvimbo uye chinangwa ndechekuti chikwata ichi chiongorore mhosva dzemapoka, kuona uye kunzwisisa misoro uye nyaya dzakajairika uye dzigadzirise kuburikidza nekupindira kwebespoke. Kupa ongororo yemhando yekuferefeta uye kugona kwemuongorori / mutariri ongororo yebasa reDzimba Dzekushungurudza Zvikwata (DAT) yakatanga musi wa3 Ndira 2023 uye inotarisirwa kutora mavhiki matanhatu kuti apedze. Mibairo ichaendeswa kuFalcon Investigation Standards Board.
  • Bhodhi iri richafambisawo hunyanzvi hwekuita izvo zvinovandudza mhedzisiro kune vakabatwa. Muenzaniso weizvi ndi Chief Inspector uyo parizvino ari kutungamira mukuzivikanwa kwechiso chesimba uye ari kugadzira chirongwa nechinangwa chekuwedzera kushandiswa kwePND kumeso kwekuziva software yeCCTV mifananidzo. Kushandiswa kwePND kucherechedzwa kwechiso kunopa mukana kuMapurisa eSurrey kuti awedzere huwandu hwevanofungirwa, zvichiita kuti pave nemigumisiro yakanaka kune vakabatwa. Pamusoro pazvo ongororo yekuba muzvitoro yakaratidza kuti chikonzero chikuru chakaita kuti nyaya ikwidzwe iCCTV yekusapihwa nevebhizimusi. Imwezve ongororo yave kuitika yekuona zvitoro zvinogara zvichibatwa uye zvine mwero wakashata weCCTV yekudzoka. Zvirongwa zveBespoke zvekukunda nyaya dzavo chaidzo zvinozogadzirwa.
  • Kuvandudza mashandisirwo eCommunity Resolutions (CR) maneja weCR neCrime Outcomes (CRCO) ave pachinzvimbo uye panguva ino chiremera cheChief Inspector chinodiwa kune ese maCR. Ese maCR anoongororwa neCRCO maneja kuti ave nechokwadi chekutevedzera mutemo. Ongororo ichaitwa muna Kukadzi 2024 kuti iongorore kuvandudzwa.
  • Kuburikidza naNdira chirongwa cheMhosva Yekuvandudza Hunhu chiri kuparurwa kuti chitarise nzvimbo dzakati dzehutsotsi. Izvi zvinosanganisira nzvimbo dzakadai sedzinoiswa pasina mhedzisiro, kugoverwa kune timu isiriyo uye kuve nechokwadi chekuti mhedzisiro yakanyorwa.

NYANZVI YEKUBATSIRA 6 – Kana paine fungidziro yekuti munhu mukuru ane rukudzo nerubatsiro ari kushungurudzwa kana kuregeredzwa, mauto anofanira kuvachengetedza uye kuita ongororo yakasimba kuti vapari vemhosva vauye kumatare edzimhosva kuitira kuti vasazonyanya kukuvadzwa.

  • The Adult at Risk Team (ART) yatanga kushanda kubva musi wa 1 Gumiguru 2023, uye pari zvino zvatenderanwa kuti muyedzo weART uchawedzerwa kusvika pakupera kwaKurume 2024. Izvi zvichapa mukana wekuunganidza humwe humbowo hwekutsigira nekuongorora humbowo. yepfungwa, kunyanya ine chekuita nekuferefeta zviyero zvine chekuita nekuchengetedzwa kwevakuru.]
  • Muna Mbudzi 2023 veART vakatora chikamu ndokupinda mumusangano weAdult Safeguarding Conference panguva yeVhiki yeAdult Safeguarding iyo yakasvika kunhengo mazana mana nemakumi manomwe evamiriri venjodzi nemapazi evanodyidzana nawo. Chiitiko ichi chakapa nzira dzakanakisa dzekuratidza basa reART uye kusimudzira kukosha uye mabhenefiti ekuongorora pamwe chete kana kushanda pamwe chete. Iyo ART yakatsigirwa nesimba naSachigaro Akazvimirira weSurrey Safeguarding Adults Executive Board, ASC Chief Operating Officer, Musoro weKuchengetedza uye Misoro yeIntegrated Care service.
  • Kubva pakatangwa chikwata cheART mauto ari kuona kusimukira kwehukama nevashandi vemapoka uye zvikwata zvemazvikokota zvepakati. Izvi zvinoratidza kuvandudzwa kwezviyero zvekuferefeta uye zvakare kuona madingindira ane chekuita nekushaikwa kwekunzwisisa, izvo zvichafambiswa mberi.
  • Muhurongwa hwazvino, veArrest Review Team (ART) vanoita musangano wemazuva ose kubva Muvhuro kusvika Chishanu nenguva dza10 mangwanani, unozivikanwa nekuti ART Triage Meeting. Panguva yemusangano uyu, boka rinosarudza mafambisirwo eongororo yega yega. Zvisarudzo ndezvi:
  1. Tora kuferefeta kwese ugopa mukuru weART;
  2. Chengetedza kuferefeta neCriminal Investigation Department (CID) kana Neighbourhood Policing Team (NPT) asi neART ichishingaira kutonga, kutsigira, uye kupindira;
  3. Siya ongororo neCID kana NPT, veART vachitarisa mafambiro.

    Iyi nzira inoita kuti nyaya yega-yega inobatwa nenzira kwayo, zvichishandisa kugona kweART apo ichisanganisira mamwe madhipatimendi sezvinodiwa. Kuyedzwa kwemazuva ese kwakaratidza kubudirira zvakanyanya mukugonesa iyo ART uye kuvaka chivimbo chevanoita sarudzo. Zvakadaro, kubvira 15 Ndira 2024, iyo ART yanga ichiedza modhi yakanatswa. Kuongorora kwezuva nezuva kwakatsiviwa nechiedza chemangwanani pakati peART Detective Sergeant (kana mumiriri) uye nhengo imwe yePPSU ine basa rekubatanidza maawa makumi maviri nemana apfuura (kana kupera kwevhiki) zviitiko zveAAR. Chinangwa chekuchinja ndechekuvandudza kushanda uye kuedza nzira yakasiyana mukati menguva yekuedza. Pamusoro pezvo, Niche Workflow yeART iri kugadzirwa izvo zvichaita kuti zvive nyore kuDS kugovera basa.

NYANZVI YEKUvandudzika 7 - Simba rinoda kuita zvakawanda kuti unzwisise zvinodiwa nevashandi uye kugadzirisa zvinoenderana.

  • Simba raona kudiwa kweKushanda kwekutarisa paWellbeing pamwe chete nekutarisa kwekare pakurapa zviratidzo, senge Occupational Health. Mhinduro yeWellbeing ichasanganisira kutarisa kwekushanda neMukuru Superintendent anotungamira pane Operational Wellbeing. Nzvimbo dzekutanga dzekuongorora ndezvekuremerwa, kutarisisa uye 121 ine manejimendi manejimendi - kutsigira yakawedzera kunaka kwehupenyu hwebasa mukati mezvikwata.
  • Simba rave kushanda mukuvandudza hutano neOscar Kilo Blue Light Framework. Ruzivo kubva pakupedzwa kweBlue Light Framework ichadya muOscar Kilo uye inogona kupa yakazvipira rutsigiro zvichienderana nekuongororwa kubva paruzivo rwakatumirwa. Hurongwa huri kurongwa hwemagadzirirwo enzvimbo dzisina kusimba dzakaonekwa.
  • Mibairo kubva kuInternal Employee Opinion Survey inotarisirwa muna Kukadzi 2024. Zvichitevera ongororo yezvabuda muongororo yekuongorora pulse ichagadzirwa kuti ipe humwe ruzivo rwekuti chii chinodiwa nevashandi kuti vatsigire kugara kwavo zvakanaka uye zvipo izvo simba rinogona kupa.
  • MunaNovember kuongororwa kwese kupihwa kwekuongorora pfungwa kwakatanga. Ongororo yacho ichabatsira kuona mapundu uye kuona kuti simba riri kupa mhando pamusoro pehuwandu uye yakanakisa kukosha kwemari. Pamusoro pezvo, zvirongwa zvekuvandudza kugara zvakanaka zvinosanganisira kugadzira chinyorwa chenyaya uye zviito kuratidza simba rinoteerera uyezve rinopindura kune zvinonetsa zvevashandi.

NYAYA YEKUBATSIRA 8 - Simba rinoda kuita zvakawanda kuisa chivimbo mukati mevashandi mukutaura rusarura, kudheerera uye maitiro erusarura.

  • Director wePeople Services ari kutungamira chiitiko ichi kuisa chivimbo mukati mevashandi mukushuma rusarura, kudheerera uye kusarurana. Mhedzisiro yeInternal Employee Opinion Survey inotarisirwa muna Kukadzi 2024 uye ichawedzera nzwisiso pamabatiro eizvi uye kuona chero nzvimbo dzinopisa, nzvimbo kana mapoka evanhu. Insight kubva muongororo yevashandi vemukati, pamwe chete neruzivo rweHMICFRS ongororo yevashandi zvichawedzerwa nemhando dzekutarisa mapoka.
  • Ongororo iri kuitwa yenzira dzese vashandi vanogona kuzivisa rusarura, kuona kana paine dzimwe nzira dzekutora mishumo kana kuti kusunda pakushambadza kunodiwa. Padivi peizvi, nzizi dze data uye ruzivo rwunounganidzwa neVashandi Rutsigiro ruchatariswa, kuitira kutarisisa kwepakati pezviri kugoverwa nevashandi vedu. Ongororo yemataurirwo erusarura anoshumwa ichajekesa chero mikaha uye kubvumira simba kuti ritarise kuti zvipingaidzo ndezvipi kune vanhu vanouya mberi. Hurongwa hwemacomms hunogona kudiwa kusimbisa nzira dzagara dziripo. 
  • Kosi yeKushanda Unyanzvi yeVatungamiri Vekutanga Mutsara iri kugadzirwa. Izvi zvinosanganisira pfungwa yekuva nenhaurirano dzinonetsa uye PowerPoint yakarondedzerwa yekushandisa muchidimbu neCPD, ichiratidza mutoro wega wekutaura uye kukosha kwekupikisa uye kushuma maitiro asina kunaka.

NYAYA YEKUKWITSA 9 - Simba rinoda kunzwisisa zviri nani kuti sei maofficial nevashandi, uye kunyanya vatsva, vachishuvira kusiya basa.

  • Sezvo PEEL mauto akaita shanduko kusanganisira imwe poindi yekusangana kune ese maVadzidzi Mahofisi. Pamusoro pezvo, iko zvino kwave neInspector akazvipira kusangana nevashandi vese vachiratidza matambudziko ane chekuita nekusiya basa, kuitira kuti vape rubatsiro rwekutanga. Izvi zvinopihwa muCapacity, Capability uye Performance Board (CCPB) yekutarisa. 
  • Ongororo iri kuitwa yekudzikisa huwandu hwebasa rinodiwa munzira dzedzidzo zvichitevera mhinduro yezvinetso izvi. Basa rakatanga pakugadzira nzira itsva yekupinda, Police Constable Entry Program (PCEP), iyo ichatangwa May 2024. Vashandi vari kutsvaga kutamira kune imwe purogiramu itsva vanotariswa uye vanonyorwa neboka reAssessment and Verification.
  • Nguva ye pre-joiner webinar iri kutariswa kuti imhanye zvibvumirano zvisati zvapihwa kuti ive nechokwadi chekuti vakwikwidzi vanyatsoziva zvinotarisirwa kuita basa vasati vabvuma. Izvi zvinobvumira vavhoti kuti vatarise pane zviri kuratidzwa pachikamu uye zvinotarisirwa zvebasa vasati vagamuchira chinopihwa.
  • Hurukuro dzekugara dziri panzvimbo uye dziripo kune vese vakuru nevashandi vari kufunga kusiya basa. Kumwe kutaurirana kukurudzira vashandi kukumbira pekugara kuchengetedza kwakaburitswa. Vese mapurisa nevashandi vanosiya basa vanogamuchira mibvunzo yekubuda, ine 60% yekudzoka kweMapurisa uye 54% yevashandi. Chikonzero chikuru chakaziviswa kuti Mapurisa aende ibasa rehupenyu hwebasa uye chikonzero chechipiri mutoro webasa. KuVashandi veMapurisa zvikonzero zvakanyorwa zvine chekuita nekusimudzira basa uye zvirinani mapakeji emari. Izvi zvinowedzera kunzwisisa kwezvikonzero izvo vashandi vanosiya uye kupa nzvimbo dzekutarisisa. Kutariswa kuri kuenderera mberi kwesimba rekugadzirisa hutano hunoziviswa nenzvimbo idzi. Izvi zvinozoshandiswa kufambisa "kumusoro" kwekuita mhinduro.

AREA YEKUVANDUDZWA 10 - Simba rinofanirwa kuve nechokwadi chekuita kwayo data inonyatso kuratidza kudiwa kwakaiswa pavashandi vayo.

  • The Force investimendi muStrategic Insights Team yakafambisira mberi kufambira mberi kwedu pakurwisa iyi AFI kubva pakaongororwa. Kuendeswa kwezvigadzirwa zvekutanga nechikwata, humbowo hwekunzwisiswa kwakawedzerwa kwekudiwa nebasa, zvichitsigirwa nehutongi hunova nechokwadi chekuti zvigadzirwa zvicharamba zvichiunzwa nekushanduka.
  • Mukuru weBusiness Intelligence Team uye Strategic Insights Team Manager vakagadzwa muna Zvita 2023. Kutora vanhu vakawanda kweBusiness Intelligence Team kwave kurarama uye kuchawedzera hunyanzvi kune ese ari maviri Developer uye Analyst mabasa kutsigira kumanikidza Strategic Insights.
  • Kugona kweStrategic Insights Team kuri kuwedzera uye chakanyanya kutariswa muna Zvita yaive Contact. Izvi zvakakonzera kuendeswa kweBata Dashboard iyo inotora yaimbove isingawanikwe yehupenyu data uye inobvumira kuronga kwekuda kufambiswa nedata. Chikamu chinotevera ndechekuendesa Dashboards kubatanidza HR data neNiche data. Izvi zvinotendera kuti rota level performance ionekwe kekutanga nemazvo. Izvi zvinotarisirwa kuva chimwe chezvinhu zvakakosha mukuvandudza kushanda kubva pasi.
  • Basa rekutanga reStrategic Insights Team rinosanganisira kuunzwa kweCrime Quality Improvement Plan muna Ndira. Izvi zvakaiswa mukati memwedzi mitatu yekuvandudza zvinoshamisa huroyi hwe data rekuita sedanho rekutanga kumepu inoshanda yezvinodiwa.

NYANZVI YEKUvandudzika 11 - Simba rinofanirwa kuve nechokwadi kuti rinoshanda pakugadzirisa zvinodiwa uye rinogona kuratidza kuti rine zviwanikwa, maitiro kana zvirongwa zvekuzadzisa zvinodiwa musimba rose.

  • Kuti tipe Hurongwa Hwedu hwakagadzirwa neChikwata cheMukuru weChief Officer zvichitevera kugadzwa kwaChief Constable wedu mutsva ongororo izere yemhando yekushanda kwemauto yakapihwa basa. Izvi zvichavakira pabasa reCrime Quality Improvement Plan kuti ipe data chaiyo yekuita kutsigira sarudzo pakutsvaga, maitiro kana zvirongwa zvekuzadzisa zvinodiwa. Mhedzisiro dzekutanga dzechokwadi chedu chakavandudzwa padata zvinosanganisira kudzokororwa kwemhosva dzine njodzi huru kubva kuzvikwata zvepamberi kuenda kuzvikwata zvePIP2 zvekuferefeta. Zvinotarisirwa muna Kubvumbi 2024 kurongeka kwakavandudzwa kuchave neratidziro yakavandudzwa yezvinodiwa pazvikwata zvakakodzera sechivakwa cheOperating Model yedu itsva.

Lisa Townsend
Police and Crime Commissioner for Surrey