We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Ole matou Data Hub o lo'o iai fa'amatalaga fa'aonaponei e uiga i faiga fa'atino aupito lata mai mo Surrey Police, fa'apea fo'i fa'amatalaga i tala o le tupe ma galuega fa'atonu a le matou ofisa ma lau feso'ota'iga ma le Komesina.
O le Hub e fa'afouina i masina ta'itasi, o lona uiga o lo'o galue o se fa'amatalaga tu'usa'o o fa'amatalaga o lo'o pu'eina i Lipoti o Fa'atinoga a le Malo na saunia mo fonotaga fa'alaua'itele ta'itasi.
News fou
Puipuia o Lou Nuu – Fai mai le Komesina o lo o tau le au a leoleo i kegi o fualaau faasaina ina ua latou auai i le taofiofia o laina o le itumalo
O le vaiaso o gaioiga e lafo atu ai se feʻau malosi i kegi o laina itumalo o le a faʻaauau pea e leoleo ona talepe a latou fesoʻotaʻiga i Surrey.
Miliona pauna le taofiofia o amioga e tetee i agafesootai a o maua e le Komesina le faatupega mo leoleoga
Fai mai le Komesina o Lisa Townsend, o le tupe o le a fesoasoani i le faʻateleina o leoleo ma le vaʻaia i Surrey.
Fa'afetaia e le Komesina le fa'aleleia atili i le 999 ma le 101 taimi e tali atu ai telefoni - a'o maua fa'ai'uga sili i fa'amaumauga.
Fai mai le Komesina o Lisa Townsend, o taimi fa'atali mo le fa'afeso'ota'i o Leoleo a Surrey i le 101 ma le 999, o le taimi nei e aupito maualalo i fa'amaumauga a le Force.