Yankho la Commissioner ku HMICFRS Report: PEEL 2023-2025: Kuwunika kwa Apolisi a Surrey

1. Police & Crime Commissioner ndemanga:

• Ndinasangalala kwambiri kuona kuti Gulu Lankhondo limafulumira kuweruza olakwa, komanso kupatutsa olakwa apansi pa moyo waupandu. Njira zatsopano zomwe apolisi a Surrey amatetezera anthu okhalamo ndikuchepetsanso olakwira, makamaka pakukonzanso, adawunikiranso.
• Chinthu chabwino kwambiri kwa onse omwe angakhale ozunzidwa ndi kuletsa umbanda kuti usachitike poyambirira kupyolera mu maphunziro ndi kukonzanso olakwa, ngati kuli kotheka. Ichi ndichifukwa chake ndili wokondwa kuti oyendera awona gawo lofunikira la ntchito yathu ya Checkpoint Plus, chiwembu chozengereza chomwe chili ndi chiwopsezo cha 6.3 peresenti, poyerekeza ndi 25 peresenti ya omwe sakuyenda nawo. Ndine wonyadira kuthandizira ndalama zantchito yabwinoyi.
• Lipoti la HMICFRS likuti kuwongolera kumafunika pokhudzana ndi kulumikizana kwa anthu ndi apolisi a Surrey, ndipo ndine wokondwa kunena kuti nkhanizi zili kale m'manja mwa Chief Constable watsopano.
• Mu Januware, tinajambula bwino kwambiri poyankha mafoni 101 kuyambira 2020, ndipo opitilira 90 peresenti ya mafoni 999 tsopano ayankhidwa mkati mwa masekondi 10.
• Nkhani yofunika kwambiri yomwe tikukumana nayo ndi kuchuluka kwa mafoni omwe sakhudzana ndi umbanda. Ziwerengero za Apolisi a Surrey zikuwonetsa kuti mafoni ochepera amodzi mwa asanu - pafupifupi 18 peresenti - ndi zaumbanda, ndipo ochepera 38 peresenti amalembedwa ngati 'chitetezo cha anthu onse'.
• Momwemonso, mu Ogasiti 2023, maofesala athu adakhala ndi maola opitilira 700 ndi anthu omwe ali ndi vuto lamisala - maola ochuluka kwambiri omwe adalembedwapo.
• Chaka chino tidzatulutsa 'Chisamaliro Choyenera, Munthu Woyenera ku Surrey', chomwe cholinga chake ndi kuonetsetsa kuti anthu omwe akuvutika ndi maganizo awo amawonedwa ndi munthu wabwino kwambiri kuti awathandize. Nthawi zambiri, izi zidzakhala akatswiri azachipatala. M’dziko lonse la England ndi Wales, akuti ntchitoyi idzapulumutsa maola miliyoni imodzi pachaka.”
• Anthu omwe amachitiridwa nkhanza kwa amayi ndi atsikana ayenera kupeza chithandizo chonse chomwe akufunikira, ndipo omwe amawachitira nkhanza amayenera kuweruzidwa ngati kuli kotheka. Kufotokozera apolisi za nkhanza zokhudza kugonana ndi chinthu chosonyeza kulimba mtima kwenikweni, ndipo Chief Constable ndi ine tadzipereka kuwonetsetsa kuti opulumukawa adzalandira zabwino zonse kuchokera kwa apolisi.
• Ndikukhulupirira, monga ndikhulupilira kuti okhalamo adzakhala, kuti Mkulu wa Constable wadzipereka kuti awonetsetse kuti mlandu uliwonse womwe waperekedwa ku Gulu Lankhondo ukulembedwa molondola, kuti mafunso onse omveka akutsatiridwa, komanso kuti zigawenga zikutsatiridwa mosalekeza.
• Pali ntchito yoti ichitike, koma ndikudziwa momwe msilikali aliyense ndi wogwira ntchito ku Surrey Police amagwira ntchito tsiku lililonse kuti ateteze anthu. Aliyense adzadzipereka kuti awonjezere zomwe akufunikira.
• Ndapempha maganizo a Chief Constable pa lipotilo, monga wanenera kuti:

Monga Chief Constable wa Surrey Police I, pamodzi ndi gulu langa la utsogoleri, talandila lipoti lofalitsidwa ndi His Majness's Inspectorate of Constabulary and Fire and Rescue..

Tiyenera kulimbana ndi umbanda ndi kuteteza anthu, kupeza chikhulupiriro ndi chidaliro cha madera athu onse, ndikuwonetsetsa kuti tilipo chifukwa cha aliyense amene atifuna. Izi ndi zomwe anthu a Surrey amayembekezera moyenerera kwa apolisi. Sitiyenera kupeputsa kudalirika kwa madera athu. M'malo mwake, tiyenera kuganiza kuti mu nkhani iliyonse, zochitika ndi kufufuza, kudalira kuyenera kupezedwa. Ndipo pamene anthu afuna ife, tiyenera kukhala owathandiza.

2. Kupita Patsogolo Potsutsana ndi Malangizo

ZOTHANDIZA 1 - M'miyezi itatu, Apolisi a Surrey akuyenera kupititsa patsogolo luso lake loyankha mafoni adzidzidzi mwamsanga.

• Kutsatira nkhawa za HMICFRS za kufulumira kuyankha mafoni adzidzidzi, a Surrey Police asintha kusintha kwakukulu. Zosinthazi zayamba kupereka zotsatira zabwino. Deta yoyimba ikuwonetsa kusintha kwa mwezi ndi mwezi: 79.3% mu Okutobala, 88.4% mu Novembala, ndi 92.1% mu Disembala. Komabe, HMICFRS yawona kusakhazikika pakati pa ma foni ochokera ku BT ndi apolisi a Surrey ndi magulu ena amchigawo. Ndilo data ya foni ya BT yomwe Surrey idzawunikidwa. Mu Novembala, data ya BT idalemba 86.1% kutsata, kutsika pang'ono poyerekeza ndi zomwe Surrey adalemba za 88.4%. Komabe, izi zidayika Surrey pa nambala 24 paudindo wadziko komanso woyamba mkati mwa MSG, zomwe zikuwonetsa kukwera kwakukulu kuchokera pa 73.4% ndi malo 37 mdziko lonse kuyambira Epulo 2023. Kuyambira pamenepo, pakhala kusintha kwina kwa magwiridwe antchito.
• Akuluakuluwa adayambitsa njira zingapo zothanirana ndi malingalirowa, kuphatikiza Mtsogoleri wowonjezera yemwe amayang'anira kulumikizana koyamba ndi anthu ndikugwira ntchito mozungulira Ufulu Wosamalira Ufulu (RCRP). Akupereka lipoti mwachindunji kwa Head of Contact ndi Deployment. Kuphatikiza apo, makina atsopano a telephony - Joint Contact ndi Unified Telephony (JCUT) - adayambitsidwa pa 3 Okutobala 2023, ndikupangitsa kuti Interactive Voice Response (IVR), yolondolera oyimbira kumadipatimenti oyenera ndikuyambitsanso kuyimba foni komanso kupereka malipoti abwino pazantchito. Gulu lankhondo likupitilizabe kugwira ntchito ndi othandizira kuti awonjezere mwayi womwe dongosolo limapereka, kupititsa patsogolo ntchito zomwe anthu amalandila ndikuwonjezera mphamvu zoyimbira mafoni.
• Mu Okutobala, Apolisi a Surrey adakhazikitsa dongosolo latsopano lotchedwa Calabrio, lomwe limalumikizana ndi JCUT kuti lithandizire kulosera za kufunikira kwa mafoni ndikuwonetsetsa kuti kuchuluka kwa ogwira nawo ntchito kukugwirizana ndi zomwe akufuna. Ntchitoyi idakali m'gawo lake loyamba, ndipo dongosololi silinathe kusonkhanitsa deta yonse. Zoyesayesa zikupitirirabe zolemeretsa deta yadongosolo sabata ndi sabata, ndicholinga chofuna kuwongolera momwe kufunikira kumayendetsedwa. Pamene dongosololi likukhala lolemera kwambiri pakapita nthawi, lithandizira kuti pakhale mbiri yolondola yokhudzana ndi anthu ku Surrey Police. Kuphatikiza apo, kuphatikiza kwa Vodafone Storm kumathandizira kutumiza maimelo mwachindunji kwa Contact Agents, kupereka zidziwitso zambiri pamachitidwe ofunikira komanso momwe ntchito yoperekera chithandizo ikuyendera.
• "Resolution Pod" idakhala mu Contact Center (CTC) pa 24 Okutobala 2023, kuwonetsetsa kuti mafoni amachitidwa bwino kwambiri. Resolution Pod cholinga chake ndi kugwira ntchito mwanzeru kuti muchepetse kuchuluka kwa macheke omwe amafunikira poyamba, kulola kuti pakhale nthawi zazifupi pama foni motero kumasula ogwiritsa ntchito kuti ayankhe zambiri. Mwachitsanzo, pakuyika patsogolo kocheperako, ntchito ya admin ikhoza kutumizidwa kugawo lazosankha kuti lipitirire. Chiwerengero cha ogwira ntchito mu Resolution Pod chimasinthasintha malinga ndi zomwe akufuna.
• Kuyambira pa 1 Novembara 2023, Force Incident Managers (FIM) adatenga kasamalidwe ka oyang'anira CTC, zomwe zidapangitsa kuti pakhale kasamalidwe koyenera komanso utsogoleri wowoneka bwino. Msonkhano watsiku ndi tsiku wotsogozedwa ndi FIM ndi oyang'anira kuchokera ku CTC ndi Occurrence Management Unit (OMU) / Incident Review Team (IRT) adayambitsidwanso. Izi zimapereka chithunzithunzi cha momwe ntchito zikuyendera m'maola 24 apitawa ndikuthandizira kuzindikira zochepera zomwe zikufunidwa m'maola 24 akubwerawa kuti athe kuyendetsa bwino zokolola panthawi zazikuluzikuluzi.
  
  

LANGIZO 2 - M'miyezi itatu, Surrey Police iyenera kuchepetsa chiwerengero cha mafoni osakhala adzidzidzi omwe woyimbayo amasiya chifukwa sakuyankhidwa.

• Kusintha komwe kunachitika mu Contact and Training Center (CTC) kwapangitsa kuti chiwerengero cha osiya mafoni chichepe kwambiri, kuchoka pa 33.3% mu October mpaka 20.6% mu November, ndi kupitirira 17.3% mu December. Kuphatikiza apo, chiwongola dzanja choyesa kuyimba foni mu Disembala chinafika pa 99.2%, zomwe zidachepetsanso kuchuluka kwa osiyidwa, kuchoka pa 17.3% mpaka 14.3%.
• Malinga ndi Malangizo 1, kukhazikitsidwa kwa njira yabwino yolumikizira mafoni kwathandizira kuti kuyimbira foni kukhale kothandiza kwambiri komanso kwathandizira kuyimbiranso mafoni ku dipatimenti yoyenera. Izi zimatsimikizira kuti mafoni amadutsa Contact and Training Center (CTC), kulola ogwira ntchito kuti azitha kuyendetsa mafoni ambiri omwe akubwera ndikuwonjezera zokolola zawo. Mogwirizana ndi dongosolo latsopano lokonzekera, Calabrio, kukhazikitsidwa uku kukuyembekezeka kutsogolera kuwongolera kwabwinoko. Pamene Calabrio imadziunjikira zambiri pakapita nthawi, zipangitsa kuti anthu azigwira bwino ntchito, kuwonetsetsa kuti ogwira ntchito okwanira alipo kuti agwirizane ndi kuchuluka kwa mafoni panthawi yoyenera.
• Kuyambira kumayambiriro kwa mwezi wa February misonkhano yogwira ntchito mwezi uliwonse idzachitidwa ndi Oyang'anira Magwiridwe ndi FIM ndi Oyang'anira, kuti athe kuyang'anira magulu awo pogwiritsa ntchito deta yomwe ilipo tsopano kuchokera ku JCUT. 
• Resolution Pod yakhazikitsidwa ndi cholinga chochepetsa nthawi yomwe anthu 101 oyimba amathera pafoni. Pothetsa nkhani moyenera, cholinga ichi ndi chakuti anthu omwe amayimba mafoni azitha kupeza mafoni owonjezera, zomwe ziyenera kuthandizira kuchepetsa chiwerengero cha kusiya mafoni.
• Monga gawo loyang'anira ziwerengero za ogwira ntchito zomwe ndizofunikira kwambiri pakugwira ntchito, gululi lawunika matenda a CTC kuwonetsetsa kuti izi zikuyendetsedwa bwino momwe zingathere. Gulu loyang'anira matenda a sabata ziwiri, lomwe limayendetsedwa ndi oyang'anira akuluakulu a HR, lakhazikitsidwa ndipo lizikhala ndi msonkhano wapamwezi ndi Mtsogoleri Wolumikizana ndi Kutumiza. Izi zidzaonetsetsa kuti anthu akuyang'anitsitsa ndikumvetsetsa zinthu zofunika kwambiri mu CTC kuti pakhale njira zoyenera zoyendetsera anthu ndi chiwerengero cha antchito.
• Apolisi a Surrey akugwira ntchito ndi Communications Lead ya NPCC Digital Public Contact Program. Uku ndikufufuza njira zatsopano zama digito, kumvetsetsa zomwe mphamvu zabwino zikuchita ndikulumikizana ndi mphamvu izi.
  
  

MFUNDO 3 - M'miyezi isanu ndi umodzi, apolisi a Surrey awonetsetse kuti obwerezabwereza amadziwika ndi omwe amayitana.

• Pa February 22, 2023, Apolisi a Surrey adasinthiratu njira yatsopano ya Command and Control yotchedwa SMARTStorm, m'malo mwa dongosolo lakale, ICAD. Kusintha kumeneku kunayambitsa zosintha zingapo, makamaka kuthekera kozindikira oyimbanso pofufuza dzina lawo, adilesi, malo, ndi nambala yafoni.
• Komabe, ogwira ntchito pakali pano akuyenera kuchita kusaka kwina kuti amvetsetse zambiri za omwe adayimbayo komanso zovuta zilizonse zomwe angakhale nazo. Kuti mudziwe zambiri pazochitika zobwerezabwereza, ogwira ntchito ayenera kupeza SMARTStorm kapena makina ena, Niche. Pofuna kuwonetsetsa kuti kafukufukuyu ndi wolondola komanso kuti azindikire kusamvera, gululi lati awonjezere gawo mu SMARTStorm. Izi zitha kuwonetsa ngati wogwiritsa ntchito adapeza mbiri yakale ya yemwe adayimba foniyo, ndikuwongolera njira zophunzirira komanso zophunzitsira. Kukhazikitsidwa kwa kalondolondoyu kukuyembekezeka kumapeto kwa February ndipo akuyembekezeka kuphatikizidwa mundondomeko yowunikira momwe ntchito ikuyendera.
• Pofika Disembala 2023, Apolisi a Surrey anali atasintha mafunso omwe adafunsidwa kuti awonetsetse kuti ogwira ntchito akuzindikira omwe adabwerezanso komanso kusamala. Gulu Loyang'anira Makhalidwe Abwino (QCT) likuyang'anira ndondomekoyi mwa kufufuza mwachisawawa kuti zitsimikizidwe kuti zikutsatira ndondomeko zatsopano, ndi anthu omwe satsatira malamulo omwe amawayankha. Kuyika uku pakuzindikiritsa ndi kuyang'anira oyimbanso obwereza kukugogomezeranso pamaphunziro. Kuphatikiza apo, RCRP (Repeat Caller Reduction Program) ikakhazikitsidwa, masitepe otsimikizirawa adzakhala gawo lokhazikika la ndondomekoyi.
  
  

ZOTHANDIZA 4 - M'miyezi isanu ndi umodzi, Apolisi a Surrey akuyenera kupita kumayendedwe ogwirizana ndi nthawi yake yopezekapo.

• Apolisi a Surrey awunikanso mwatsatanetsatane kachitidwe kake kagawo komanso nthawi zoyankhira, ndi cholinga choyambirira chokweza ntchito zomwe zimaperekedwa kwa anthu. Ndemangayi idakhudza zokambirana zambiri ndi akatswiri a nkhani zamkati ndi akunja (SMEs), atsogoleri ochokera ku National Police Chiefs' Council (NPCC), College of Policing, ndi oimira apolisi akuluakulu. Zoyesayesa izi zinafika pachimake pakukhazikitsa zolinga zatsopano za nthawi yoyankhira kwa Surrey Police, zomwe zidavomerezedwa ndi Force Organisation Board mu Januwale 2024. Pakalipano, apolisi akukonzekera masiku enieni oti akwaniritse zolinga zatsopanozi. Gawo lokonzekerali ndilofunika kwambiri kuti zitsimikizire kuti maphunziro onse ofunikira, kulankhulana, ndi kusintha kwaumisiri akuyankhidwa mokwanira ndipo ali m'malo mwake zolinga zatsopano za nthawi yoyankhira zisanakhazikitsidwe mwalamulo.
• Kutumiza mu Disembala 2023 kwa Contact Performance Dashboard kumalola mwayi "wokhala" woyimba foni zomwe sizinalipo m'mbuyomu, kusintha kwakukulu kwaukadaulo. Izi zimangowonetsa zoopsa zomwe zingachitike pa FIM, monga kuyika chizindikiro nthawi iliyonse yotumizira, kutumizidwa pafupi ndi kuphwanya zomwe mukufuna, ziwerengero zomwe zingagwiritsidwe ntchito komanso nthawi zotumizira nthawi iliyonse. Deta iyi imathandizira FIM kuwongolera zisankho zotumizira kuti zichepetse kuopsa kwa magwiridwe antchito mogwirizana ndi zoopsa zogwirira ntchito. Kuphatikiza apo, kukhazikitsidwa kwa misonkhano yatsiku ndi tsiku (yoyamba pa 1 Novembara 2023) kumapereka kuyang'anira koyambirira kwa zofunikira kuti athe kuyendetsa bwino zochitika ndi kutumiza bwino.

ZOTHANDIZA 5 - M'miyezi isanu ndi umodzi, apolisi a Surrey akuyenera kuonetsetsa kuti pali kuyang'anira bwino zisankho zotumizidwa mkati mwa chipinda chowongolera.

• JCUT imazindikiritsa oyimba mafoni aulere kuti apititse patsogolo magwiridwe antchito ndikumasula oyang'anira. Kutumiza kwa Contact Performance Dashboard mu Disembala kwathandiza Contact SMT kukhazikitsa miyezo yatsopano ya magwiridwe antchito a FIM. Izi zimathandizidwa ndi kuwonjezeka kwa Disembala kwa FIM yowonjezera panthawi yomwe ikufunika kwambiri. Zomwe zikuyembekezeredwa ndikuti woyang'anira aziwunikanso zochitika zilizonse zomwe zatsitsidwa kapena zomwe zachitika, pamodzi ndi chochitika chilichonse chomwe nthawi yathu yoyankha sinakwaniritsidwe. Miyezo ya kagwiridwe kantchito idzayang'aniridwa ndi a SMT kudzera m'misonkhano yolumikizirana kuti zitsimikizire kuti miyezo ikukwaniritsidwa ndikusungidwa.
  
  

3. Kupita Patsogolo Kulimbana ndi Mbali Zofuna Kuwongoleredwa

MFUNDO ZOYENERA KUSINTHA 1 - Akuluakuluwa nthawi zambiri amalephera kulemba milandu yokhudzana ndi kugonana, makamaka kugwiriridwa, komanso kugwiriridwa.

• Maphunziro a ASB, kugwiriridwa ndi kujambula kwa N100 aperekedwa kwa ma rotas 5 a CTC ndipo TQ&A yawunikiridwa ndikusinthidwa kuti izithandizira kujambula zolondola zaumbanda. Kuwonetsetsa kuti kafukufuku wamkati amatsatiridwa ndi chizolowezi, pomwe Disembala akuwonetsa chiwopsezo cha 12.9% pamilandu yaposachedwa ya N100, kuwongolera kwakukulu kuchokera pakulakwitsa kwa 66.6% pazofufuza za PEEL. Izi zasinthidwa ndipo antchito aphunzitsidwa. Bungwe la Public Protection Support Unit (PPSU) tsopano likuwunikanso Zochitika Zatsopano Zatsopano Zakugwiriridwa (N100's) kuti zitsimikizire kuti Crime Data Integrity (CDI) ikutsatira ndondomeko ya N100 ndikuzindikira milandu yomwe ingaphonye, ​​kuphunzira ndi mayankho.
• Pulogalamu ya CDI Power-Bi yomwe imazindikiritsa zotsatirazi: Kugwiriridwa ndi Kuzunzidwa Kwambiri Kugonana (RASSO) popanda 'magulu a mawerengero', zochitika za RASSO ndi anthu ambiri omwe akuzunzidwa, ndi zochitika za RASSO ndi okayikira angapo, zapangidwa. Dongosolo la magwiridwe antchito lapangidwa ndikuvomerezedwa ndi Oyang'anira Magawo ndi Mutu wa Chitetezo cha Anthu. Udindo wotsatira zofunikira za CDI ndikukonza zovuta udzakhala ndi Chief Inspector of performance and the Sexual Offences Investigation Team (SOIT) Chief Inspector.
• Gulu lankhondo likuchita nawo magulu atatu apamwamba omwe akuchita (monga momwe HMICFRS Inspection gradings) ndi magulu ankhondo a MSG. Uku ndikuzindikira mapangidwe ndi njira zomwe maguluwa ali nazo kuti akwaniritse kutsata kwakukulu kwa CDI.
  
  

MALO OTHANDIZA 2 - Mphamvuyi iyenera kukonza momwe imalembera deta yofanana.

• Mtsogoleri wa Information Management akutsogolera ntchitoyi kuti apititse patsogolo momwe mphamvu imalembera deta yofanana. Zolemba zantchitoyo zatha ndipo zipangitsa kuti gulu lizitha kuyang'anira kumalizidwa kwa zowongolera ndikuwonetsetsa kuti zikuyenda bwino. Kuti zitsatire pompopompo magawo ojambulira mafuko m'ma Commands akuchotsedwa kuti awonedwe ngati malo ogwirira ntchito a Force Service Board (FSB). Kupanga zinthu zophunzitsira za Niche Data Quality kukuchitika ndikuyamba mu Marichi 2024 kwa ogwiritsa ntchito onse a Niche. Dongosolo lamtundu wa data la Power Bi lapemphedwa kuti lipangidwe.
  
  

MALO OTHANDIZA 3 - Gulu lankhondo liyenera kuwongolera momwe limalembera zaupandu pamene machitidwe osagwirizana ndi anthu akunenedwa.

• Mu Disembala 2023 magawo achidule adachitidwa ndi ogwira ntchito ku CTC pokhudzana ndi milandu yomwe ingakhale mkati mwa foni ya ASB komanso mitundu yaumbanda yomwe imaphonya nthawi zonse: Public Order - Harassment, Public Order - S4a, Protection from Harassment Act, Criminal Damage & Malicious Comms. Kuwunika kwathunthu kukuchitika kumapeto kwa Januware 2024 kuti awone zotsatira za maphunziro a CTC. Kuphatikiza pa maphunziro a CTC, zolowetsa za ASB zidzakambidwa mugawo lotsatira la Neighbourhood Policing Teams Continuous Professional Development (NPT CPD) masiku (kuyambira Januware mpaka Julayi 2024), komanso m'makosi onse oyamba a Inspectors.
• TQ&A ya ASB yasinthidwa ndipo zolemba zomwe zasinthidwa zimangobwera CAD ikatsegulidwa ngati ma code aliwonse a 3x ASB. Tsopano pali mafunso awiri pa template omwe amayang'ana machitidwe ndi zolakwa zina zodziwika. Gulu la Force Audit Team lidawunikiranso zochitika 50 kuyambira pomwe zidasinthidwa ndipo zidawonetsa kuti ASB TQ&A idagwiritsidwa ntchito 86% nthawiyo. Maphunziro ndi ndemanga zaperekedwa ndipo kafukufuku wotsatira adzachitidwa kuti apititse patsogolo ndi kusunga malamulo.
• Gulu lankhondo lakhala likugwira ntchito ndi zida zabwino kwambiri, zomwe zimadziwika kuti West Yorkshire. Apolisi a Surrey akuyang'ana mwachangu CPD yapaintaneti kuti onse ogwira nawo ntchito athe kupitiliza kuphunzira. Otsogolera apolisi a Surrey adawunikiranso phukusi la maphunziro a West Yorkshire mokwanira ndipo ali ndi mwayi wopeza zinthu zazikulu. Izi zidzalowa m'malo mwa maphunziro athu apano, omwe adakonzedwa ndi Apolisi a Surrey ndikupanga maphukusi atsopano ophunzirira.
• Bi-monthly ASB Performance Board idakhazikitsidwa mu Januware kuti ithandizire kukonza zojambulira za ASB ndikuchitapo kanthu. Bungweli lidzabweretsa kuyankha ndi kuyang'anira madipatimenti onse omwe akukhudzidwa ndi ASB kukhala komiti imodzi yokhala ndi udindo woyendetsa bwino. Bungweli lidzakhala ndi kuyang'anira momwe ntchito zikuyendera pa kafukufuku wa miyezi itatu iliyonse ndipo idzachititsa kuti ogwira ntchito azitsatira malamulo awo powonetsa momwe ntchito yawo ikugwirira ntchito bwino komanso kutsutsana ndi kusagwira bwino ntchito. Bungweli lidzayendetsa ntchito zochepetsa umbava wobisika mkati mwa zochitika za ASB ndipo lidzakhala bwalo la opezekapo a Divisional kugawana njira zabwino za ASB m'maboma ndi zigawo.
  
  

MFUNDO ZOYENERA KUSINTHA 4 – Gulu lankhondo lizidziwitsa anthu nthawi zonse momwe, kudzera mu kuunika ndi kuunika, likumvetsetsa ndi kukonza momwe limagwiritsa ntchito mphamvu ndi kuyimitsa ndi kufufuza.

• Gulu lankhondo likupitilizabe kuchita misonkhano ya Imani & Kusaka ndi Kugwiritsa Ntchito Mphamvu, kujambula mphindi zamisonkhano, ndi matrix potsata zomwe zaperekedwa. Kuti tidziwitse anthu mphindi zamisonkhano kuchokera pamisonkhano ya quarterly External Scrutiny Panel ndi Internal Governance Board misonkhano imakwezedwa patsamba lamphamvu, pansi pa matailosi olumikizana omwe angapezeke pansi pa matailosi odzipereka a Stop & Search and Use of Force patsamba loyamba. pa tsamba la Surrey Police.
• Gulu lankhondo lawonjezera zambiri zosagwirizana ndi Imani & Kusaka ndi Kugwiritsa Ntchito Mphamvu Ma PDF atsamba limodzi patsamba lakunja. Zogulitsa zapachaka zomwe zimafotokoza mwatsatanetsatane za chaka chotsatira monga matebulo, ma graph, ndi nkhani zolembedwa zimapezekanso patsamba lamphamvu.
• Akuluakuluwa akuyang'ana njira zowonjezereka zodziwitsira anthu za detayi kudzera muzofalitsa zina zomwe zidzafike. Gawo lotsatira la AFI likuganiziridwa momwe timagwiritsira ntchito detayi kuti tipititse patsogolo kugwiritsa ntchito mphamvu zoyimitsa ndi kufufuza ndikufalitsa izi kwa anthu.
  
  

MFUNDO ZOYENERA KUSINTHA 5 – Mphamvu sizimapeza zotsatira zoyenera kwa ozunzidwa.

• Mu Disembala 2023, ziwopsezo za Surrey zidakwera kufika pa 6.3%, kuchokera pa avareji yapachaka ya 5.5% yomwe idawonedwa m'miyezi 12 yapitayi. Kuwonjezeka kumeneku kunalembedwa mu November pa dongosolo la IQuanta, lomwe linasonyeza kukwera mofulumira kuchokera ku chiwerengero cha 5.5% cha chaka chapitacho, kuyandikira miyezi itatu kupita ku 8.3%. Mwachindunji, chiwongola dzanja cha milandu yogwiriridwa chakwera kufika pa 6.0% monga momwe idanenedwera ku IQuanta, zomwe zikukulitsa kusanja kwa Surrey kuchoka pa 39 mpaka 28 m'mwezi umodzi wokha. Izi zikuwonetsa kupititsa patsogolo kwakukulu pamilandu ya Surrey, makamaka posamalira milandu yogwiririra.
• Gulu Lothandizira Falcon tsopano lili m'malo mwake ndipo cholinga chake ndi chakuti gululi lifufuze milandu yamagulu, kuzindikira ndikumvetsetsa mitu ndi zovuta zomwe zimafanana ndikuthana nazo kudzera m'njira zomwe zikuyenera kuchitika. Kupereka kuwunika kwaubwino wa kafukufuku ndi kuthekera kwa wofufuza/woyang'anira kuwunika kwa ntchito kwa Magulu Ozunza M'nyumba (DAT) komwe kudayamba pa 3 Januware 2023 ndipo kukuyembekezeka kutenga masabata 6 kuti amalize. Zotsatira zidzatumizidwa ku Falcon Investigation Standards Board.
• Bungweli lidzayendetsanso machitidwe atsopano omwe angapangitse zotsatira zabwino kwa ozunzidwa. Chitsanzo cha izi ndi Chief Inspector yemwe pakali pano akutsogolera kuzindikira nkhope kwa gulu lankhondo ndipo akupanga dongosolo ndi cholinga chowonjezera kugwiritsa ntchito pulogalamu ya PND yozindikira nkhope pazithunzi za CCTV. Kugwiritsa ntchito kuzindikira kwa nkhope kwa PND kumapereka mwayi kwa Apolisi a Surrey kuti awonjezere kuchuluka kwa omwe akuwakayikira, zomwe zimapangitsa kuti pakhale zotsatira zabwino kwa ozunzidwa. Kuonjezera apo, kuunikanso kwakuba m’masitolo kunasonyeza kuti chifukwa chachikulu cha mlanduwu chinali CCTV yosaperekedwa ndi bizinesiyo. Kusanthula kwinanso kukuchitika kuti adziwe masitolo omwe amakhala ozunzidwa pafupipafupi komanso omwe ali ndi chiwopsezo chochepa cha CCTV kubwerera. Mapulani a Bespoke othana ndi zovuta zawo zenizeni adzapangidwa.
• Kupititsa patsogolo kugwiritsidwa ntchito kwa Community Resolutions (CR) woyang'anira CR ndi Crime Outcomes (CRCO) tsopano ali paudindo ndipo pakadali pano ulamuliro wa Chief Inspector ukufunika kwa ma CR onse. Ma CR onse amawunikiridwa ndi woyang'anira CRCO kuti awonetsetse kuti mfundo zikutsatira. Kuwunikiridwa kudzachitika mu February 2024 kuti awone zomwe zikuyenda bwino.
• Kupyolera mu Januwale Ndondomeko Yopititsa patsogolo Upandu Waupandu ikukhazikitsidwa kuti iwonetsetse madera omwe ali ndi umbanda. Izi zikuphatikizapo madera monga kusungidwa popanda zotsatira, kugawidwa kwa gulu lolakwika ndikuwonetsetsa kuti zotsatira zabwino zimalembedwa.
  
  

MFUNDO ZOCHITIKA 6 - Kumene akuganiziridwa kuti munthu wamkulu yemwe ali ndi chisamaliro ndi chithandizo akuchitidwa nkhanza kapena kunyalanyazidwa, asilikali akuyenera kuwateteza ndikuchita kafukufuku wokwanira kuti olakwa apewe kuvulazidwa.

• Gulu la Adult at Risk Team (ART) lakhala likugwira ntchito kuyambira pa 1 October 2023, ndipo tsopano zagwirizana kuti woyendetsa ndege wa ART azitalikitsidwa mpaka kumapeto kwa March 2024. Izi zidzapereka mwayi wosonkhanitsa umboni wochuluka wochirikiza ndi kuyesa umboni. lingaliro, makamaka lokhudzana ndi zofufuza zokhudzana ndi Chitetezo cha Akuluakulu.]
• Mu Novembala 2023 a ART adatenga nawo gawo ndikuchita nawo Msonkhano Woteteza Akuluakulu pa Sabata Loteteza Akuluakulu lomwe lidafikira mamembala 470 achitetezo chadzidzidzi ndi mabungwe othandizana nawo. Chochitikachi chinapereka njira zabwino kwambiri zowonetsera ntchito ya ART ndikulimbikitsa kufunikira ndi ubwino wa kufufuza pamodzi kapena kugwira ntchito limodzi. ART yathandizidwa mwachangu ndi Wapampando Wodziyimira pawokha wa Surrey Safeguarding Adults Executive Board, Chief Operating Officer wa ASC, Mtsogoleri wa Chitetezo ndi Atsogoleri a Integrated Care service.
• Chiyambireni kukhazikitsidwa kwa gulu la ART gulu lankhondo likuwona kusintha kwa ubale ndi ogwira ntchito m'magawo ndi magulu apakati akatswiri. Izi zikuwonetsa kusintha kwa miyezo yofufuzira ndikuzindikiranso mitu yokhudzana ndi kusamvetsetsa, zomwe zidzapitirire patsogolo.
• M'dongosolo lapano, Gulu Loyang'anira Zomangamanga (ART) limakhala ndi msonkhano watsiku ndi tsiku kuyambira Lolemba mpaka Lachisanu nthawi ya 10 am, yotchedwa ART Triage Meeting. Pamsonkhanowu, gulu limasankha momwe lingapitirire ndi kafukufuku uliwonse. Zosankhazo ndi:

1. Yang'anirani zofufuza zonse ndikuzipereka kwa ofisala wa ART;
2. Pitirizani kufufuza ndi Criminal Investigation Department (CID) kapena Neighborhood Policing Team (NPT) koma ndi ART yoyang'anira mwakhama, kuthandizira, ndi kulowererapo;
3. Asiyireni kafukufukuyu ndi CID kapena NPT, pomwe a ART azingoyang'anira momwe zikuyendera.
   
   Ndondomekoyi imawonetsetsa kuti nkhani iliyonse ikusamalidwa bwino kwambiri, kutengera luso la kuyang'anira ART pomwe ikukhudza madipatimenti ena ngati pakufunika. Kuyesa kwatsiku ndi tsiku kwakhala kopambana kwambiri pakupangitsa ART ndikupangitsa kuti ochita zisankho azikhulupirira. Komabe, pofika pa 15 Januware 2024, ART yakhala ikuyesa mtundu woyengedwa bwino. Kuyesa kwatsiku ndi tsiku kwasinthidwa ndi kuyeserera kopepuka kwam'mawa pakati pa ART Detective Sergeant (kapena woyimilira) ndi membala m'modzi wa PPSU yemwe ali ndi udindo wophatikiza maola 24 apitawa (kapena kumapeto kwa sabata) za AAR. Cholinga cha kusinthaku ndikuwongolera magwiridwe antchito ndikuyesa njira yosiyana mkati mwa nthawi yoyeserera. Kuphatikiza apo, Niche Workflow ya ART ikupangidwa zomwe zipangitsa kuti DS ikhale yosavuta kugawa ntchito.
   
   

MALO OTHANDIZA 7 - Ogwira ntchito akuyenera kuchita zambiri kuti amvetsetse zosowa za ogwira nawo ntchito ndikuwongolera moyenera.

• Gulu lankhondo lazindikira kufunikira koyang'ana kwambiri pa Ubwino wa Umoyo pamodzi ndi zomwe zidachitika kale pochiza zizindikiro, monga Occupational Health. Kuyankha kwa Wellbeing kudzaphatikizapo kuyang'ana ntchito ndi Chief Superintendent yemwe akutsogolera pa Ubwino Wogwira Ntchito. Madera oyamba omwe amawunikidwanso ndi ma caseloads, kuyang'anira ndi 121 ndi kasamalidwe ka mzere - kuthandizira kuti pakhale moyo wabwino wantchito mkati mwamagulu.
• Gululi lakhala likugwira ntchito yopititsa patsogolo moyo wabwino ndi Oscar Kilo Blue Light Framework. Zambiri kuchokera pakumalizidwa kwa Blue Light Framework zidzalowa mu Oscar Kilo ndipo zitha kupereka chithandizo chodzipatulira potengera zomwe zaperekedwa. Dongosolo likupangidwa la momwe angapititsire patsogolo mbali zofooka zomwe zadziwika.
• Zotsatira zochokera ku Internal Employee Opinion Survey zikuyembekezeka mu February 2024. Pambuyo powunikiridwa zotsatira za kafukufukuyu kafukufuku waposachedwa adzapangidwa kuti apereke chidziwitso chowonjezereka cha zomwe ogwira ntchito akufunikira kuti athandizire umoyo wawo ndi zomwe mphamvu zingapereke.
• M'mwezi wa Novembala, kuwunikiranso kwa zopereka zonse zowunikira zamaganizo kudayamba. Kuwunikaku kumathandizira kuzindikira mipata ndikuwonetsetsa kuti mphamvu ikupereka zabwino kuposa kuchuluka kwake komanso mtengo wabwino kwambiri wandalama. Kuphatikiza apo, mapulani opititsa patsogolo moyo wabwino akuphatikizapo kupanga zolemba ndi zochita kuti awonetsere kuti mphamvu ikumvera ndikuyankha zovuta za ogwira ntchito.
  
  

MFUNDO ZOYENERA KUSINTHA 8 - Gulu liyenera kuchita zambiri kuti likhazikitse chidaliro mwa ogwira ntchito popereka lipoti la tsankho, nkhanza komanso tsankho.

• Mtsogoleri wa People Services akutsogolera ntchitoyi kuti alimbikitse anthu ogwira ntchito kuti azikhulupirirana popereka lipoti la tsankho, nkhanza komanso tsankho. Zotsatira za Internal Employee Opinion Survey zikuyembekezeredwa mu February 2024 ndipo zidzawonjezera chidziwitso cha zotsatira za izi ndikuzindikira malo omwe anthu ambiri ali nawo, madera kapena magulu a anthu. Chidziwitso chochokera ku kafukufuku wamkati wa ogwira ntchito, pamodzi ndi tsatanetsatane wa kafukufuku wa ogwira ntchito a HMICFRS zidzaphatikizidwa ndi magulu owonetsetsa bwino.
• Kuwunikiridwa kukuchitidwa pa njira zonse zomwe ogwira ntchito angafotokozere tsankho, kuti awone ngati pali njira zina zojambulira malipoti kapena ngati kukakamiza kufalitsa kumafunika. Pamodzi ndi izi, mitsinje ya data ndi chidziwitso chomwe maukonde a Staff Support amasonkhanitsira adzayang'aniridwa, kuti tiwone mwachidule zomwe zikugawidwa ndi antchito athu. Kuwunika momwe tsankho limafotokozedwera lidzawonetsa mipata iliyonse ndikulola mphamvu kuti iganizire zomwe zili zolepheretsa anthu omwe akubwera. Dongosolo la comms lingafunike kuti mulimbikitse njira zomwe zakhazikitsidwa kale. 
• Maphunziro a Maluso Ogwira Ntchito kwa Atsogoleri A Mzere Woyamba akupangidwa. Izi ziphatikizirapo malingaliro okhudzana ndi zokambirana zovuta komanso PowerPoint yosimbidwa kuti mugwiritse ntchito mwachidule ndi CPD, kuwunikira udindo wamunthu wopereka lipoti komanso kufunikira kotsutsa ndi kufotokoza za khalidwe losayenera.
  
  

MALO OTHANDIZA 9 - Gulu lankhondo liyenera kumvetsetsa chifukwa chake maofesala ndi ogwira nawo ntchito, makamaka olembedwa kumene, akufuna kusiya ntchito.

• Popeza PEEL gulu lankhondo lasintha kuphatikiza malo amodzi olumikizirana ndi ma Ofesi a Ophunzira. Kuphatikiza apo, tsopano pali Inspector wodzipereka kuti akumane ndi ogwira ntchito onse omwe akuwonetsa zovuta zomwe zingachitike chifukwa chosiya ntchito, kuti apereke thandizo loyambirira. Izi zikuphatikizidwa mu Capacity, Capability and Performance Board (CCPB) kuti iwonetsetse bwino. 
• Ndemanga ikuchitika kuti achepetse kuchuluka kwa ntchito zofunika panjira zamaphunziro potsatira mayankho azovutazi. Ntchito yayamba pakupanga njira yatsopano yolowera, Police Constable Entry Program (PCEP), yomwe idzayambitsidwe May 2024. Ogwira ntchito omwe akufuna kusamukira ku pulogalamu yatsopano akuyang'aniridwa ndi kulembedwa ndi gulu la Assessment and Verification.
• Nthawi ya pre-joiner webinar ikuyang'aniridwa kuti iyendetse mgwirizano usanaperekedwe kuti zitsimikizire kuti ofuna kusankhidwa akudziwa bwino zomwe zikuyembekezeka pagawolo asanavomereze. Izi zidzalola ofuna kuganiziridwa kuti aganizire zomwe zikuperekedwa pa mbali ndi zomwe akuyembekezera pa ntchitoyo asanavomereze.
• Zokambirana zokhazikika zili m'malo ndipo zimapezeka kwa maofesala ndi antchito onse omwe akuganiza zosiya ntchito. Kulumikizana kwina kolimbikitsa ogwira ntchito kuti apemphe kutetezedwa kwanthawi yayitali kwasindikizidwa. Apolisi onse ndi ogwira ntchito omwe amasiya ntchito amalandira mafunso otuluka, ndi 60% kubwerera kwa apolisi ndi 54% kwa ogwira ntchito. Chifukwa chachikulu chomwe apolisi amasiya ndikusiya ntchito komanso chifukwa chachiwiri ndi kuchuluka kwa ntchito. Kwa Ogwira Ntchito Apolisi zifukwa zomwe zidalembedwa zimakhudzana ndi chitukuko cha ntchito komanso phukusi labwino lazachuma. Izi zimakulitsa kumvetsetsa kwazifukwa zomwe ogwira ntchito amachoka ndikupereka madera oyenera kuyang'ana. Lingaliro likupitilira pakusintha kwamphamvu pazaumoyo wodziwitsidwa ndi madera awa. Izi zitha kugwiritsidwa ntchito kuyendetsa kuyankha kwa "kumtunda" kogwira ntchito.
  
  

MALO OTHANDIZA 10 - Mphamvuyi iyenera kuwonetsetsa kuti ntchito yake ikuwonetseratu zofunikira zomwe zimaperekedwa kwa ogwira ntchito.

• The Force Investment mu Strategic Insights Team yapititsa patsogolo kupita patsogolo kwathu motsutsana ndi AFI iyi kuyambira pomwe idayendera. Kuperekedwa kwa zinthu zoyamba ndi gululi, ndi umboni wa kumvetsetsa kowonjezereka kwa zofunikira ndi ntchito, mothandizidwa ndi utsogoleri womwe udzawonetsetse kuti katunduyo apitirire kuperekedwa ndi kusinthika.
• Mtsogoleri wa Business Intelligence Team ndi Strategic Insights Team Manager adasankhidwa mu Disembala 2023. Gulu la Business Intelligence Team likulemba anthu ambiri tsopano ndipo liwonjezera mphamvu kwa onse omwe ali ndi Developer ndi Analyst kuti athandizire kukakamiza Strategic Insights.
• Kuthekera kwa Strategic Insights Team kukuchulukirachulukira ndipo cholinga chachikulu cha Disembala chinali Contact. Izi zidadzetsa kuperekedwa kwa Contact Dashboard yomwe imajambula zomwe zidapezekapo kale ndipo imalola kuti mapulani ofunikira aziyendetsedwa ndi data. Gawo lotsatira ndikutumiza Ma Dashboards ophatikiza data ya HR ndi data ya Niche. Izi zidzalola kuti vuto la magwiridwe antchito a rota adziwike kwa nthawi yoyamba molondola. Izi zikuyembekezeka kukhala chimodzi mwazinthu zofunika kwambiri pakuwongolera magwiridwe antchito kuyambira pansi.
• Ntchito yoyambilira ya Strategic Insights Team ikuphatikiza kukhazikitsidwa kwa Crime Quality Improvement Plan mu Januware. Izi zakhazikitsidwa mkati mwa miyezi itatu kuti ziwongolere kulondola kwazomwe zikuchitika ngati gawo loyamba pakujambula bwino kwazomwe zikufunika.
  
  

MFUNDO ZOYENERA KUSINTHA 11 - Gulu lankhondo liwonetsetse kuti likugwira ntchito bwino pakuwongolera zofunidwa ndipo litha kuwonetsa kuti lili ndi zida zoyenera, njira kapena mapulani okwaniritsa zofunikira pagulu lonselo.

• Kuti tipereke Dongosolo Lathu lomwe lapangidwa ndi gulu la Chief Officer kutsatira kusankhidwa kwa Chief Constable wathu watsopano kuwunikiridwa kwathunthu kwa njira yoyendetsera gulu lankhondo laperekedwa. Izi zidzamanga pa ntchito ya Crime Quality Improvement Plan kuti ipereke deta yolondola yogwira ntchito kuti ithandizire zisankho zopezera ndalama, njira kapena mapulani kuti akwaniritse zofunikira. Zotsatira zoyambilira za kulondola kwathu pazambiri zaphatikizanso milandu yomwe ili pachiwopsezo chachikulu kuyambira magulu akutsogolo kupita kumagulu ofufuza a PIP2. Zikuyembekezeka pofika Epulo 2024 kulondola kwabwinoko kudzakhala ndi chithunzithunzi chowongoleredwa chamagulu oyenerera ngati midadada yomangira Model yathu yatsopano.
  
  

Lisa Townsend
Police and Crime Commissioner for Surrey