101 performance survey

We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.

League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.

During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.

What did the survey say – and what are we doing about it?

The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:

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