We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Ebe nchekwa data anyị nwere ozi ọhụụ gbasara usoro arụmọrụ kachasị ọhụrụ maka ndị uwe ojii Surrey yana ozi gbasara mmefu ego na ọrụ inye ọrụ nke ụlọ ọrụ anyị yana kọntaktị gị na Kọmishọna.
A na-emelite Hub kwa ọnwa, nke pụtara na ọ na-arụ ọrụ dị ka ụdị ozi ewepụtara na mkpesa arụmọrụ ọha emepụtara maka nzukọ ọhaneze ọ bụla.
Akụkọ kacha ọhụrụ
Idobe obodo gị – Kọmishọna kwuru na ndị otu ndị uwe ojii na-ebuso ndị otu ọgwụ ọgụ ọgụ mgbe ha sonyeere mkpọmkpọ ebe mpaghara
Izu nke ime ihe na-ezigara ndị otu ndị uwe ojii ozi siri ike na ndị uwe ojii ga-aga n'ihu na-emebi netwọkụ ha na Surrey.
Mwakpo nde-paụnd megide omume megidere ọha mmadụ ka Kọmishọna na-enweta ego maka ndị na-ahụ maka nchekwa hotspot
Kọmishọna Lisa Townsend kwuru na ego a ga-enyere aka ịbawanye ọnụnọ ndị uwe ojii na nhụta n'ofe Surrey.
Kọmishọna na-eto ọganihu dị egwu na oge nzaghachi oku 999 na 101 - ka enwetara nsonaazụ kacha mma na ndekọ.
Kọmishọna Lisa Townsend kwuru na oge nchere maka ịkpọtụrụ ndị uwe ojii Surrey na 101 na 999 bụ ugbu a nke kacha ala na ndekọ Force.